Customer Reviews for A Automotive
(U-Haul Neighborhood Dealer)

Rating:

5.0

Make sure that all equipment requested is provided.

Rating:

1.0

Barely any lights, wasn’t sure if it was even the right location because of lack of advertising. It was not clear at all where to drop off

Rating:

1.0

Service and truck was horrible

Rating:

1.0

Very unprofessional, like renting from a dump. Had to walk all the way to the back of the building to get the truck. Very ghetto. NEVER AGAIN!

Rating:

5.0

Assure the requested dolly is available on the day of pick up.

Rating:

1.0

The area is very cluttered with cars everywhere. To get and park the truck is extremely tight. There’s way to much activity going on at this location.

Rating:

2.0

No where to park ,very busy crowed place , truck all the way in the back , hard to telll it was a u haul dealer

Rating:

3.0

There wasn't a live person to assist with any concerns we had, or the difficulty of using the self checkout process. I didn't use the vehicle, but my credit card was charged. I missed my appointment window with the movers, and my time was wasted. What could be done differently? Just caring about those who support your business, and indicate clearly all that was posted on the premises, but not communicated by the website.

Rating:

1.0

Customer service was off and truck had mechanical problems. Was waiting a long time to be serviced and appointment was at 9am

Rating:

1.0

Improve customer experience by offering clean equipment, without broken parts, then not nickle and diming loyal customers by overcharging or not allowing for a 30 minute to 1 hour grace period because they're stuck in traffic --- providing just a little consideration!

Rating:

5.0

Beat customer service I have received from uhaul this far

Rating:

1.0

Gas level and mileage readings incorrect. Oil change and tire service needed. Charged for days had vehicle 4hrs. Have to consider other options next time I need vehicle.

Rating:

2.0

The lot was crowded with broken down cars. The people were nice but the lot and building just made it hard to maneuver. I would suggest for some just to go to the other location up the street

Rating:

1.0

The truck mileage was wrong and U-haul stole $31 from me

Rating:

5.0

I had the best experience ever with this location. Fast and exceptional service. The employees explain every detail and make sure you understand before you leave in your rental. Thanks very much.

Rating:

5.0

Open your business on time.

Rating:

3.0

Keep your computer programs running properly. Ensure that each location terminal is running efficiently and without glitches. When you have good people running locations that have to apologise for the system slow down it gets very stressful.People using your services are usually in a time crunch. So the faster and more reliable the service usually means more referrals.

Rating:

2.0

I rented an appliance dolly, but the truck that I rented did not have a ramp, and the main purpose for my renting the truck was to move appliances! It was a disaster, to say the least. In addition to this, the location was terrible! It was a car repair shop, riddled with cars and no place to park, no direction as to the entrance, with people hanging out in the lot having private conversations, and asking no questions as to why I was there. Needless to say, customer service was horrible!

Rating:

1.0

The truck was dirtier than expected, no keys were in the truck, the furniture dolly and furniture pads were also absent. I was charged for an appliance dolly and 12 furniture pads I never received. I spoke with U-Haul AND the rental site and neither was helpful. I explained the charges in question and the rental site said someone would get back to me, which NO ONE DID. I received the email receipt showing that I had been charged for exactly what I questioned. I agree with the truck rental, 12 furniture pads, and one furniture dolly. I DO NOT agree the additional 12 furniture pads (I DID NOT RECEIVE THESE), nor the appliance dolly (I DID NOT RECEIVE THIS). It was also an inconvenience that when I arrived to pick the truck up, the keys were not ready and had to contact U-Haul to contact the store manager so they could bring me the keys and 12 furniture pads and furniture dolly. This was unacceptable and if this is the norm for U-Haul, I'll look to someone else for future moving needs.

Rating:

5.0

Nothing

Rating:

5.0

Customers using the app to check in/out should get a discount. I felt like an employee renting the truck to myself.

Rating:

1.0

Was charged for equipment but not received equipment in the truck

Rating:

1.0

Make sure neighborhood dealers maintain equipment better

Rating:

2.0

Spray the truck for bugs

Rating:

3.0

I was told by two agents that if my mileage was over 100 miles I just needed to call uhaul to update my order before I return the truck. When I called I was told that was incorrect and I needed to pay 99 cent a mile. I was upset because Iasked about the mileage cost up front because I didn't want to pay $150 for a free king size bed. Jennifer

Rating:

1.0

this rental was supposed to be 19.99 plus mileage. the mileage rate charged is incorrect, plus i was charged for an additional day which does not make sense. i ended up being chard $140 for this rental which is ridiculous. I will be disputing this first thing on Monday.. what a ripoff!

Rating:

5.0

First time using pickup by mobile phone so wasn't sure what to expect. Everything went well. I will do this again in the future if I need a truck.

Rating:

4.0

Truck was a bit shaky but drove ok other then that

Rating:

2.0

I have been a customer of Uhal numerous of times. I have never had a problem with them until now. They were minor problems but aggravating. I used the mobile app. It took them a while to approve my rental. ( Never had that issue before). The keys weren't where they were suppose to have been. I was trying to chat through the app but no one never responded. I had to call an agent that helped me find the keys. Then upon returning the truck and checking out, it took a while because it kept telling me that they couldn't locate my location. It was very frustrating, I think that next time I will use a different location. This was my first time using A Automotive location.

Rating:

5.0

Amazing customer service! Good

Rating:

2.0

This location is basically an auto junkyard. The people are friendly, but this is not the right place for a uhaul location.

Rating:

5.0

The people that was there very nice to the customers that can in. This person CJ was so nice and the young man that was there. Yes, I do recommend there location.

Rating:

5.0

Nice people and very kind.

Rating:

5.0

Great renting experience, I will definitely recommend to my friends.

Rating:

1.0

Everything, management terrible, customer service horrible, I was so late doing everything because of the onsite team that I missed work. The truck return was awful, I was in a dangerous dark road are, just to be told that the gate is locked, no key drop or anything. I made 2 reservations just to be safe and neither had anything I needed. The truck was on empty when I picked it up and it sounded as if it would break down at any given second. I honestly don’t know how this U-Haul is still in business. The customer service workers are clearly in informed. My prices changed dramatically every 15 minutes and I opted for express checkout prior to my visit and it still took almost 3 hours to get my reservation handled. Definitely contacting corporate.

Rating:

1.0

The woman in the front office was very rude and did not care about assisting me all she cared about was getting money for the next person that walked in since they had cash in their hand the owner was able to help me out only because he was about to close and wanted me to go after I was there for 2 hours

Rating:

5.0

The front office staff were friendly, professional and efficient. They quickly processed my rental without any hassle. They were EXCEPTIONAL & OUTSTANDING. This will be my first choice in the future.

Rating:

1.0

The truck had roaches inside of it and it was filthy. I did not pay to rent a truck that puts insects into my house! This is unheard of. The worst experience I have ever had with U Haul. Whether it is location based or franchise based this was disgusting. A refund should be issued I feel.

Rating:

5.0

Very good customer service. Keep up the good works!

Rating:

5.0

Fast, clean & friendly staff

Rating:

1.0

Don't charge people's cards twice. Have people available in customer service when we call.

Rating:

5.0

Sweep out the trash in the truck. Spray for bugs. My truck had loads of ants. I must say, I was angry as hell. Especially, when I had to sweep up someone else's mess, pissed me off. Do better.

Rating:

4.0

Overall, I was very pleased.

Rating:

3.0

The location for drop off was great, only a few minutes from where I moved to. The location really didn't look like the usual U-Haul locations. The lot shared a Lot space with a mechanic shop and it was junky filled with cars and had very little space to park. If it had not been for the little signage you wouldn't have known it was a U-Haul store. The inside of the office was more business-like than the outside.

Rating:

1.0

A complete overhaul at this location and better customer service towards customers renting from this business!! Don't worry won't ever be back or rent from this location again!!

Rating:

4.0

Very friendly and helpful.

Rating:

5.0

Very friendly people.

Rating:

5.0

service was very good

Rating:

5.0

Keep Doing What You Do Best