Customer did not leave a comment.
Pamela R.
Customer Reviews for A Avanti Self Storage East
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was great and Heather was very helpful!
Fabiela K.Friendly and fast
Roy C.After dropping off the truck the evening before it was due back, we couldn't find a key drop-box. So we dropped the keys through the door. A week later we received notice that the truck was late being returned, they couldn't find it, and we would be charged more than double. I emailed about it, never heard back until they said they found it. Now, over two months later I get a random $20 charge on my bank account?
Michael L.Excellent service. Mobile Check-in was smooth. Tip: make sure your drivers license is up to date and your location service is on 👍🏻 My reservation wasn't linked to my cell phone number at first but customer service fixed it immediately when I called! Definitely will use this service again in the future!
Michaela B.They were closed.
Scott S.We have a Corp Acct. We order 1 month in advance but the size of truck we order is never available, I order a 20 ft truck but you want to give me a 24 ft truck. I do not need a truck that large. I do not see the purpose then of ordering in advance. This needs to be fixed at the corporate level.
Linda D.No one mentioned a $200 fee.
Mayra L.Allow a few extra miles. I made a reservation for a truck directly at the uhaul distribution center in Muskogee ok. Of course when I got to the pick up location, there was no reservation. And the price was about 75.00 higher. Terrible experience and very unprofessional. And then when I got to the return place, well that is a whole different story!!
Vickie H.No problems with unit, very friendly service at a great cost.
Jerry H.We enjoyed the service and the lady who helped us was very nice and polite.
Sarah S.Thank you for accommodating us at the last minute. There are several other locations in the area but we will always use this location. The service was superb!!
Michael M.Check out lady was really nice.
Justin V.Great and friendly service!
CURT D.Drop off right down street fro Apartments!!!
Gwen K.The sales rep was really helpful and had a terrific personality. She was really kind
Susan S.Excellent service . Wouldn't change a thing .
DAVID P.GET A COUPLE OF THE 4'X7" TRAILERS ; HALF THE PRICE OF THE 5"X9" TRAILERS. WONDERFUL AND VERY FRIENDLY AND HELPFUL ASSOCIATE. VERY EASY PROCESS OVERALL.
Richard R.Nothing really the lady that was working was really fast and efficient and explained the whole process and helped me decide what i needed to rent. The location was great. No complaints.
Sonya W.VERY , VERY FRIENDLY STAFF , GREAT DEALS (PRICES) , EASY PROCESS , EQUIPMENT IN VERY GOOD CONDITION. WAS AMAZED AT HOW EASY AND FAST IT WAS TO GET WHAT I NEEDED AND GET ON MY WAY . FRIENDLIEST PEOPLE I'VE MET SINCE MOVING TO MUSKOGEE, OK. THREE YEARS AGO. WILL DO BUSINESS WITH THEM AGAIN , AND WILL RECOMMEND THEM TO FRIENDS AND FAMILY.
Richard R.big help
JEFFREY N.A closer location to pick up would have been helpful.
Stacie V.Have an arrow pointing towards the key drop box cause the name tag threw me way off.
Allen P.You guys made it easy to move with u-haul you guys are excellent
Heather S.I would have liked to been informed about the final payment, which for some reason became two payments. Thanks for the two bank fees that I incurred.
Paul S.The person renting the vehicle, was not able to properly use the computer, or was not knowledgeable of how to use it. It was not a pleasant experience waiting on them, as they had to call for help. I will not rent from Uhaul again if I can help it.
Ken M.The lady at UHail store was real nice and helpfull.She was great at helping me get all i needed to make the move better Thank you Patsy Williams
Patsy W.Great service Thank you for your help
ronald G.Very friendly.
Jeff P.There was damage to drivers door at pick up but employee assured me that the stickers placed on it showed that I received it with door damage. To improve: the stickers could have been there before I pointed it out. Great ride and power on the highway. I got one of the newer trucks, comfortable and clean.
Oleta K M.My rental was moved to a different location without notice. I appreciate that U-Haul was able to help me find a reasonable alternative close by, but I was distressed by the fact that I was not explicitly notified that my pickup location had changed. Instead, a second rental reservation appeared on my account without notice, and I had to be informed by the clerk at my preferred drop-off location that this was an intentional change. I suspect that not everyone who rents from U-Haul has the same level of flexibility when it comes to driving to a second location to pick up their truck, so explicit notice of these changes would be greatly appreciated.
James H.We received excellent customer service both days even though we got there right before closing each day.
THOMAS S.The truck smelled extremely bad like marijuana and I later found small pieces of marijuana in the floor.
Keden S.Let them to sweep out the truck when they pick up the truck! Other than that everyone was super nice and helpful!!
Ciara T.The lady who helped me was fantastic. I will definitely go back when I need to.
Eddie K.Friendly and helpful employee. Also very efficient with reservations and the pick up process. Clearly answered any questions I had. Call A Avanti Self Storage East if you need a U-Haul in or around the Muskogee area!
Jeff M.The location was fine, but I feel like the reservation line should have informed me of the price changes from the reservations I had made online to the changes I felt surprised by at the location. I was not pleased to be paying more for the daily insurance and mileage, after being called to have to change my location and vehicle preference
Karen E.Gail, the manager, was an excellent help. Courteous and on the ball. She even helped suggest how I could obtain loading help. Thank you, Valerie Kit Love
Valerie L.Excellent customer service
Michael P.Keep up the good work.
Greg B.When I dropped off I had to unhook the trailer. However not a big deal. Thank you
John W.Truck's oil light was on. We asked about it and we're told not to worry about it that maintenance would be done after we turned it in. That was disconcerting but it was close to closing time and they had no other trucks so we were stuck. Later when we looked down at the gas indicator, we saw it only had 1/4 of a tank not the 1/2 they put on the contractor. The truck had problems shifting and the air conditioner worked only intermittently.
Whitney R.Everything worked out good
Lee T.Uhual in Muskogee isn't open on Holidays. Need to have a location that isnt privately owned so people can do business.
Jerry M.Employee on duty had absolutely no knowledge of trailers and could not answer even the most basic technical questions.
james C.