Not charge for a full extra day rental when only have the truck 7 hours! 2 day charge for 7 hours use plus charge for insurance for the second day too that’s robbery!!
PHILLIP B
Customer Reviews for A Better Industrial Employee
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional and helpful
BRYAN MWe never saw anyone at this location. The parking area was very sketchy, not safe feeling.
Josh GOpen earlier
craig lCargo van had not been cleaned well. Have never rented a uhaul with a clean windshield
Gary SNo one around. Place looks like no one has been there in years. Not a good look for u haul.
Reggie RThe 15ft box truck cab was dirty and disgusting, had to thoroughly clean it with soapy water, inside windows had a film that was difficult to see thru. After a cleaning, I felt safe and comfortable for my daughter to ride in for 5 hrs. Also, no cruise control, and to dome light would stay on when having the lights on, made night drive difficult. Seems to me that the truck has been used to haul construction waste, had to re-sweep the sawdust, rivit remains and nails out. I have to say, the truck was returned in a much better condition than what we received
Adam RExpelente trato muy buen servicio súper agradecido
Brian GAll right.
Bruno CThe Maintenance department needs to step up the tires were dry rotted the straps and ratchet straps were frayed and missing some of the strap the ratchet it self needed oil or replaced. But the customer service was very awesome
Lisa PThe man in charge of this location was great very informative and helpful
Candice GClean the truck asap. Lol. The truck was very muddy, however, it didn't prevent me from enjoying my road trip. The vehicle was LOUD, and yet again, it didn't prevent me from enjoying my road trip. The representative at this location was very professional, courteous, and attentive...plus friendly. I shall return in the future.
James AKeep good equipment for us
EJOS BThe truck was full of trash (random objects, garbage, even feces), smelled horrible, and was in very poor condition. One headlight was hanging by wires, check engine light on, and many more cosmetic and mechanical issues.
Brinne WClean the truck. Location was a bit dodgy as it's right next to a dive bar.
Gregory HDidn't have the equipment (Dolly's etc) otherwise fine
Griffin GNo one was there. Our location was changed last minute, I chose an open location and they changed it to what appeared to be a closed/abandoned building. We did not receive the equipment we rented and it was a hassle to get the app to work properly to get the lock code. Everytime I would check in, I was sent back to the login screen. We called UHaul and got sent to several people before being told they couldn't do anything since the location was closed - again was not our choice! They said they would refund the missing equipment rentals and I was still charged for them. Very unhappy this time since usually you all are my go-to moving company but service and standards were not up to par this round...
Brandon DThere were chips and dirt on the floor of the cab of the truck
James BIt was a great experience I would recommend them for sure
john vThe trailer rented to me was dangerously faulty and almost resulted in catastrophic failure. The trailer lights were inoperable when we left this Uhaul location with the trailer. I had to go to another uhaul location for an additional piece. The trailer lights came on but malfunctioned the rest of the trip, causing me to be pulled over by law enforcement. The officers threatened to have my vehicle impounded but I was able to get the trailer lights working again. Furthermore, despite multiple attempts to correct it, the drivers side wheel strap on the trailer became unattached twice. This could have easily resulted in the total loss of my vehicle, as well as serious harm to myself and other drivers on the road. I hesitate to ever use Uhaul products again in the future if Uhaul is in the practice of renting out faulty and dangerous equipment. I expect and demand a full and immediate refund.
SAMUEL PGood Experience. The only issue I had was the design of the dolly. It takes 3 hands to release the ratchet securing the tires of the towed vehicle. Unfortunately I was only given two.
MARION HPhysical location was very average and small. Service was excellent.
Vincent AIt wasn't the pick up place that was the issue. It was the fact that we had to drive an hour out of town just to pick up the truck. Then having to drive to another location to pick up our dolly, only to find that one of the tires were damaged so we ended up waiting another 30 minutes for someone to come and fix it. Then after arriving to our location 200 miles away, we got stuck in our driveway trying to turn it around because the grass was wet and we were an inch off the concrete. We called for dispatch because we tried for 30 minutes to get it out. They said it would be 90 minutes. Then after waiting 75 minutes, the driver called and said it would be an additional 90 minutes because he's helping the ones that need immediate attention first. Luckily a neighbor had a big truck and towed us enough for us to get out. Then another neighbor helped us unload. The drive called us an hour after we finished unloading and I told him we didn't need him and we avoided a $325 What to do better, is that you could offer a service for someone to bring the truck to you. Then make sure the equipment doesn't need assisted once someone drops it off so that the next person doesn't have to wait for it to be fixed.
STEPHANIE RNada!
Christopher MStay exactly as you are...our experience was perfect !!!!!
Ellen SHeld me up for over an hour employee didn’t even know how to rent out the equipment then over charged me and put wrong location in for return
RICHARD M