Customer Reviews for A Better Mini Storage
(U-Haul Neighborhood Dealer)

415 reviews

1545 Main St   Longmont, CO 80501

(303) 532-1615

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 8 am - 2 pm
  • Sun: 8 am - 1 pm

Services at this Location:

Contact Us

(303) 532-1615

1545 Main St
Longmont, CO 80501

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 8 am - 2 pm
  • Sun: 8 am - 1 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great prices, the best in Longmont.

RACHEAL C.  |  Overall Experience 
Rating:
5.0

Nice affordable place, awesome prices

Haylee P.  |  Overall Experience 
Rating:
3.0

They were closed when i dropped off the trailer so I can't confirm any of the above.

ERIC F. 
Rating:
5.0

Excellent customer service!

CHRISTINE N. 
Rating:
5.0

Easy and efficient

AARON T. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

One month rental with no commitment

Dave H.  |  Overall Experience 
Rating:
5.0

Great location off Main St.

Henry A.  |  Overall Experience 
Rating:
1.0

Only open 5 hours a day, never answers phone, charged $36 for a "Missing/Damage Fee" that no one seems to have any idea what it's for. Filing dispute with bank.

DANIEL H. 
Rating:
4.0

Customer did not leave a comment.

LAUREL H. 
Rating:
5.0

Customer did not leave a comment.

LINDA W. 
Rating:
5.0

Great location

TOM M.  |  Overall Experience 
Rating:
5.0

Great location off Main St, kind of hidden and easy drive up units.

Athen A.  |  Overall Experience 
Rating:
5.0

Super convenient access hours and great staff

Michael S.  |  Overall Experience 
Rating:
5.0

Awesome place to park your vehicular, no issues

Vincent P.  |  Overall Experience 
Rating:
5.0

Great access

LUMI C.  |  Overall Experience 
Rating:
5.0

1. My unit was clean. The outside aisles were often had lots of ruts and craters in the dirt, and had no drainage in the rain or snow. 2. The area seemed secure. I didn’t enter at night so I don’t know about the lights. 3. There didn’t seem to be anyone there for a lot of the times I was there. To be fair, I didn’t drop by very often. 4. The gentlemen I had spoken to were helpful. I think Aaron was the gentleman I’ve spoken to lately and he was friendly. I spoke to a woman after I rented a truck for May, and she was abrupt. I told her that the lock would not close to lock on the back lock. She was curt and showed no customer service skills. It was her behavior that got me thinking it was time to leave. I’d been with you people for 4-5 yrs and I didn’t need to allow myself to be treated like that. 5. I don’t know if I would recommend your facility. The unit was kept free of animals, spiders and bugs. The aisles were not kept in good shape. They looked like they never got leveled off. And the woman who works there could use a lesson in courtesy. The last thing I needed, after moving all day, was her telling me I didn’t deserve money off for having to buy a lock at 10pm the night before. She showed no consideration or good service skills.

ELLON D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILIP A. 
Rating:
4.0

Customer did not leave a comment.

Dudley C. 
Rating:
5.0

Thank you for everything and definitely will recommend your storage facility anytime once again thank you 😊

CONRAD R.  |  Overall Experience 
Rating:
4.0

could not have been any easier. ordered online, went and picked it up when needed

JOSEPH L. 
Rating:
3.0

Customer did not leave a comment.

CRAIG N. 
Rating:
1.0

Nobody was available and when I asked for a receipt I was told I would have to wait 1 hour before anyone would be there because they were across town.

LUNA DEL MAR S. 
Rating:
1.0

Like the pick-up, the drop off was completely unsatisfactory. My contract stated I could drop off on Broadway in Boulder. I received a text that I had to drop off in Longmont, a 35+ minute drive each way out of my way. After calling Customer Service to change this I was told that I could not drop off in Boulder, even after explaining that my contract said Boulder and I didn't have tome to drive the hour plus out of my way. I wish I never rented from UHaul and will not again if I can help it.

ROY D. 
Rating:
4.0

Customer did not leave a comment.

RUTH P. 
Rating:
4.0

The online process is a little weird. I couldn't get the code to get the truck until I had already gotten into the truck

Amanda D. 
Rating:
1.0

Customer did not leave a comment.

Kimberly L. 
Rating:
5.0

Best price in town

Derek S.  |  Overall Experience 
Rating:
5.0

Extremely helpful and nice!!

KYLE F. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

AARON T. 
Rating:
5.0

Did a one month rental with no commitments

Jodell S.  |  Overall Experience 
Rating:
5.0

Perfect location for my RV

Omar F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra D. 
Rating:
5.0

Customer did not leave a comment.

ERIK H. 
Rating:
5.0

Great location in the middle of town

Athen A.  |  Overall Experience 
Rating:
5.0

Month to month lease, and easy access to back a trailer in

Jeff D.  |  Overall Experience 
Rating:
5.0

The woman that helped us was amazing. I cannot thank her enough for taking care of us. She went above and beyond. We are very happy.

CHARLES J. 
Rating:
4.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Perfect place to keep our moving truck, great access and no issue, well secured property.

Pink Dot Moving L.  |  Overall Experience 
Rating:
3.0

Process was too slow

Daniel W. 
Rating:
5.0

Had to park my car for one month and it was great they even called me when the tarp came off my car. People that care.

Ted W.  |  Overall Experience 
Rating:
5.0

Stored my car here for years, never had an issue drove it out the same way I drove it in

Luke M.  |  Overall Experience 
Rating:
5.0

rented for 2 months, easy to cancel

Sergio F.  |  Overall Experience 
Rating:
5.0

Rented online and got a free lock, easy Uhaul site to pay and rent units. Got access to my unit right away.

Darrick S.  |  Overall Experience 
Rating:
4.0

Fast and friendly return

Raymond G. 
Rating:
5.0

Despite all my skepticism, the experience with the place overall was pretty smooth. A woman at the check in was super nice, helpful and informative and dropping off the truck was also relatively easy. The main downside was UHaul website and the app. Both are crap. They did not recognize my DL (that's why I had to check in with the person, not app) and then I got an error after I finished the checkout and payment that got me worried if everything (most importantly the payment) went through (it did).

Maxim S. 
Rating:
5.0

Very professional and helpful staff, made sure all equipment was understood and inspected with me prior to assisting with hookup and further explanation / guidance.

Lucas V. 
Rating:
2.0

Customer did not leave a comment.

Glenn T. 
Rating:
5.0

Had a unit here for 2 month and was able to rent a truck to move out when I needed one.

Hery Paul G.  |  Overall Experience 
Rating:
5.0

Rented a unit for years while I was out of state taking care of my mother, my stuff was secured and rented a truck from here to move my stuff out. They are very good at calling if there is an issue and they contact you right away. Very happy with the service and would recommend to any one looking for an affordable storage

ELIZABETH O.  |  Overall Experience 
Rating:
1.0

Dropped off truck around noon on Saturday and no one was there. Posted hours are until 2:00 pm. Gate was locked and was only able to drop off truck because a storage renter came in and opened the gate with their code so I could drop off truck. Tried to book the u-haul dealer 3 blocks down the street when we reserved the truck, but the app would not let us since this was 3 blocks closer. The location 3 blocks away was open with people working. Also, when using the app and booking movers, the app automatically sets the number of rental days and will only let you book the movers on the last day of rental. Need to make the moving help date adjustable because it affects cost and availability of movers. Many people may not need the full rental period to load, travel, and unload.

Mark U. 
Rating:
5.0

Easy online rental

Sarah V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Had my van parked here for a couple of months, easy and convenient access. The facility is gated and has cameras.

Stefan M.  |  Overall Experience 
Rating:
5.0

Easy and convenient location off Main st.

Tiana M.  |  Overall Experience 
Rating:
5.0

Had a parking spot here for a year and never had an issue, very affordable and easy to access my car anytime.

Charles L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen C. 
Rating:
2.0

U-Haul moved my pick-up/drop location 3 time. Each time getting further from my home, longer empty drive times. Pick-up delayed due to owner being late, about 15 minutes. Self drop off (NO assist), via phone call to open gate. Intercom was completely indecipherable.

GLENN S. 
Rating:
5.0

Customer did not leave a comment.

Evan B. 
Rating:
5.0

I was lucky that someone was there because I had no cell phone reception to check in myself on the app.

Sergio G. 
Rating:
5.0

Super helpful

FRANCISCO T. 
Rating:
5.0

Great location, best price in time.

Chamblee A.  |  Overall Experience 
Rating:
5.0

Rented a parking spot here for a few month and was perfect, I did all my paperwork online since I'm out of state and they directed the driver to where to park.

Julie B.  |  Overall Experience 
Rating:
5.0

Rented online, was super easy and convenient. No long term commitment, I rented only for one month and didn't have to pay for anything else other then the first month.

Joseph D.  |  Overall Experience 
Rating:
5.0

Had a parking spot here for a while and it was secured and affordable.

Victoria S.  |  Overall Experience 
Rating:
5.0

Had my unit for a little over a year and had no issues.

Natalia J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NOAH H. 
Rating:
5.0

This location is awesome. Uhaul needs some more locations like this. We had a terrible experience with another location canceling our reservation, and customer service didn't help. But this location did!

JAMEY S. 
Rating:
5.0

Had a storage here for a few months and they had the best price in town. Easy access, drive up and off main.

Kari T.  |  Overall Experience 
Rating:
5.0

Stored my RV for a month, great place no issue what so ever, Gated and cameras in all the facility.

VAN H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

VINCENT R. 
Rating:
5.0

Rented a parking spot here for my Camper and it was great. I never had an issue easy access and I didn't have to back it up I had a pull through spot. I will rent here again if I ever need a spot for my camper.

Doug S.  |  Overall Experience 
Rating:
5.0

I rented this unit on line, and it was super easy and got a free lock. I liked that you don't need to see anyone to rent or pay, you are able to do everything online.

Joshua C.  |  Overall Experience 
Rating:
5.0

I rented this unit for a little over a year, never had an issue. Drive up and easy to access and the rent was super cheap, I called everywhere in Longmont and they seem the best price in town. I also never got a rate increased in the whole time I was here.

Ronald B.  |  Overall Experience 
Rating:
5.0

Swung in a coupla days before I needed the truck. Fellow who made the reservation was swell as was the woman who got me sorted out on the day. Lovely folks that were most helpful. ✌🏼❤️🥂

ERIC V. 
Rating:
3.0

Customer did not leave a comment.

Brittmari M. 
Rating:
3.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
1.0

Had to ring 4 times before someone opened the gate. No one ever came to show us where to drop the trailer. There was junk, trash and old cars parked everywhere. Would definitely never use this location again. There's a much better drop-off a few blocks away. We will only use that other location from now on.

CURTIS E. 
Rating:
5.0

No complaints, convenient location, had access whenever I needed it.

Aaron F.  |  Overall Experience 
Rating:
5.0

No issues even though the lot was unpaved i was surprised

CASEY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David V.  |  Overall Experience 
Rating:
4.0

Rental person was informative,and very nice!

JOSE G. 
Rating:
5.0

Needed a unit, quick, they helped me out and got me into a unit in under 5 minutes. Great experience.

James E.  |  Overall Experience 
Rating:
5.0

Needed a place to store my boat, and even though the spot was outdoors I removed it in the same condition I brought it in in

RUTH B.  |  Overall Experience 
Rating:
5.0

Great location and easy pick up. No issues

JOSE P. 
Rating:
1.0

Worst UHaul renting experience, and I have rented from UHaul many times. 1. Manager was not in the office nor available by phone when I and UHaul Corp tried to reach her. 2. Manager was not in the office when her location was scheduled to open the next morning. I ultimately was able to reach her by phone. 3. Manager arrived 20 minutes late to work and proceeded to give me a hard time for not picking up the truck the night before. Ma'am, how can I do that when you are not in the office or answering your phone? 4. Manager told me she was waiting for me with my truck ready the night before... yet the parking area was covered by 12-16 inches of melted snow. Nothing had been shoveled. My shoes and socks were soaked from having to stand outside in melting snow while she fumbled to get everything clean and ready. The truck was covered in 12-16 inches of snow. My dolley was not in the truck. She only had 24 moving blankets when I had initially reserved 48. 5. Her mismanagement put me 18 hours behind schedule. I do not recommend this location.

SHAWN A. 
Rating:
5.0

Your website page was slow and I could not reserve the trailer through the website. I had to reserve the trailer through a person to person contact.

DAVID F. 
Rating:
5.0

Got 2 units here and great price, this is the best price in all Longmont.

Randy H.  |  Overall Experience 
Rating:
5.0

Everything was better than expected until I received the bill. There was a $25.00 cleaning fee that was not mentioned. Don't mind paying it, but it was a shock since the rental fee was only 29.95.

MICHELLE F. 
Rating:
5.0

I had my stuff here for years and I never had an issue.

MARTIN R.  |  Overall Experience 
Rating:
5.0

Very great prices, actually the best in Longmont since I called around everywhere. Secured location and easy to get too.

Jan H.  |  Overall Experience 
Rating:
5.0

They always worked with me when I got behind in my payment, very understanding and friendly people.

Ashley Z.  |  Overall Experience 
Rating:
5.0

Store my belongings here for a couple of years and never had an issue, very well located off Main St and easy access.

Richard S.  |  Overall Experience 
Rating:
5.0

Excelente lugar buen precio. Hablan espanol y son muy amables.

ESTEBAN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily W. 
Rating:
4.0

Customer did not leave a comment.

BRETT M. 
Rating:
4.0

no person at site but a phone was available and answered right away. easy clear instructions for drop off and a final email came shortly.

Patrick P. 
Rating:
5.0

Convenient location and contactless rentals if you ask. Good prices.

Frank B.  |  Overall Experience 
Rating:
5.0

Rented a storage unit and a moving truck. No issues with either. Good prices and friendly employees. Will use again.

Lindsey W.  |  Overall Experience 
Rating:
5.0

Good location, fair price.

Ryan B.  |  Overall Experience 
Rating:
5.0

Best prices for storage in Longmont

Yasmany P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzan O. 
Rating:
3.0

Sort of hidden. Better signage would be a plus.

Aaron P. 
Rating:
2.0

No one on site when we arrived at a locked gate. Had to call and was told to just leave it. Not a terrible experience, especially with covid present, but definitely uninviting and not very informative

James D. 
Rating:
3.0

Customer did not leave a comment.

JADE Z. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Carla was AMAZING!!!!!! Nothing that could be done better. Went above and beyond to meet all our needs.

bill A. 
Rating:
5.0

Customer did not leave a comment.

Kay M. 
Rating:
5.0

I would have felt a little better if Karla had put on a mask during our interaction ... but I was for the most part able to keep distance.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
3.0

Pricing is a lil steep but all in all was not to bad.

JEROME M. 
Rating:
5.0

Online check in made it easy.

Kevin M. 
Rating:
5.0

There was a slow leak in one of the tires, we noticed it halfway through the trip and put air into it... we estimate the tire was at 10 lbs when we realized the problem. After we filled it, it lost only 2 lbs by the time we reached our destination. I regret the additional load the low tire on the trailer put on my 17 year old car, for the hundreds of miles before we recognized there was a problem. All is well in the end but wanted to let you know about the leak.

JENNIFER A. 
Rating:
4.0

Customer did not leave a comment.

Trent F. 
Rating:
3.0

I was charged the wrong amount. The gas tank was approx. 2/3 full and I was charged for a full tank, yet only drove about 5-8 miles.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

RYAN M. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Loren H. 
Rating:
5.0

The woman who checked me out was perfectly friendly and helpful, just as you would expect a customer service professional to be. On that basis I should have rated the overall location "average" but in this day and age of constant ratings, I didn't want to ding the place. The equipment was well used and could use some maintenance but it got the job done and that's really the only important thing. I WOULD definitely recommend the location to a friend.

Frank L. 
Rating:
5.0

Customer did not leave a comment.

daneille M. 
Rating:
2.0

Place locked up when we arrived even though it was during operating hours. I used a “need help” button and someone let me in remotely. It turns out, an employee was sitting there in a truck the whole time and did not get out to help me In the lot, park the trailer or unhook it. Not good service.

John B. 
Rating:
3.0

Customer did not leave a comment.

Richard B. 
Rating:
2.0

The location was very difficult to find. The phone number for this location that was printed on my contract was not correct -- it was a U-Haul customer service number, and when I called to try to get information about how to find the drop-off location I was on hold for 10 minutes or more. When I finally found the drop-off location, it was closed, but they had a phone number to call. They were able to open the gate remotely and I was able to park the truck, drop off the keys and leave.

Robert V. 
Rating:
1.0

I rented a truck for 24 hours I rented it at 11:00 a.m. on a Wednesday the next day Thursday morning at 8:30 I get a call from some lady stating that the truck is late and they're going to call the police say the truck is stolen. How can you do that? When the truck is not do intell 1100am..🤔

joshua H. 
Rating:
5.0

Very easy. Thank you!

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

Jessie F. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER H. 
Rating:
5.0

Great place, they speak Spanish and gave me a truck with out a reservation for the day.

Adrian L. 
Rating:
5.0

Did a great job! Will use in the future!!

Michael V. 
Rating:
5.0

Best customer service ever! I had some technical difficulties navigating the Uhaul reservation System and this guy took the time and very patiently walked me through it.

TROY W. 
Rating:
5.0

Customer did not leave a comment.

Armin B. 
Rating:
5.0

Customer did not leave a comment.

Zachary B. 
Rating:
5.0

Customer did not leave a comment.

JASON Z. 
Rating:
2.0

Very rude customer service. She treated us like we were stupid. Told me that the information we got in Las Vegas wasn't accurate and charged us for a extra day because we were 30 minutes late. The facility looked like a junk yard. Not UHual quality.

Robert N. 
Rating:
5.0

Excellent service!

Jesse K. 
Rating:
2.0

Customer did not leave a comment.

Stayner R. 
Rating:
5.0

Can't think of anything that could be better. Excellent support even for a rental dummy like me. Equipment was NEW and clean. A+++

tim V. 
Rating:
4.0

We dropped off the truck after hours so I only got to speak to the person via phone. She was helpful with the instructions on where to drop it off.

Joanne C. 
Rating:
5.0

Easy pick up, I did it from three app and the manager helped me over the phone. Super nice and friendly.

KARLA N. 
Rating:
5.0

There are noises in the back of the cargo van while driving but no serious issue on dashboard. Do straps or structure snap and pop? I had light loads with no heavy furniture. I had end tables and small patio table. Old Lady furniture that I was able to load myself.

Sheryl G. 
Rating:
3.0

Customer did not leave a comment.

kevin T. 
Rating:
2.0

The location is on a busy street and hard to get in/out of.

Deanne G. 
Rating:
2.0

When I arrived my dolly was not in the truck. I called the 1-800 number and was told to wait until 9 when the location opened. After waiting around for approximately 25 minutes someone did show up-for the other business located on the property. That employee told me that no one from Uhaul would be coming in because they rarely come to the location. He also stated that the only way to contact them was through the (broken) help button on the call box. He didn't have a number. Not having the dolly was rather inconvenient, but even more so was the time I wasted waiting for someone who was never going to show up. When I went to return the truck, the return instructions on the website didn't provide the gate code. After another 15 minutes on hold, I finally reached someone who gave me the code-but the gate didn't open. It kept saying to call the manger, which, as we've established, was not possible. The person on the phone did try calling the number on file, but she was unable to reach anyone. I'm not sure what happened, but suddenly the gate opened. I was able to return the truck and pick up my car, which I had left in the lot. Due to the length of time I spent waiting to return the vehicle, I missed an extremely important appointment. We used Uhaul for our cross-country move last year and were considering using your services when we move back this year, however after all of this I'm not sure that will be happening. I rented this truck because I am a teacher, and I was recently let go from my position. My car doesn't have enough cargo space to clear out my classroom, and it needed to be done in one day. This rental ordeal made an already difficult experience even more painful and stressful.

Christine B. 
Rating:
5.0

Everything worked out but there was a delay at pickup. Something was glitching on the app but the guy who could see me on the camera and helped me was amazing. Also, at drop off, the woman who helped on the phone was great. The guy who called me from the main office, or whatever, could use some customer service training. Sorry I didn't get names.

TRICIA D. 
Rating:
3.0

The location and personnel are great! The condition of the truck was horrible. There is clearly something wrong with the transmission as it would often times rev very high before it finally down shifted. The plastic panel under the steering wheel fell off while driving - very dangerous. We got it back on, but someone should check it.

Kathleen V. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
2.0

Attendant is rarely there

haiko E. 
Rating:
4.0

Customer did not leave a comment.

Simon H. 
Rating:
3.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Good storage.

Aaron F.  |  Reservation 
Rating:
5.0

Great price!

Amy O.  |  Reservation 
No reviews have been submitted for this location.

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