It was closed so we did a self-return.
GARY H
Customer Reviews for A Better Rate Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I am waiting for my receipt. No one would check me in
JACKIE CThe lady who helped us was very nice and it was really simple and easy to drop off
ERIS SThe self service app did not work. Each photo took multiple attempts to get the system to accept the photo and then in the final step it said I had to start all over. After 30 minutes of attempting to check in with no success, I called the support line. The representative did an excellent job troubleshooting and eventually walking through each step over the phone. He noted that although the system rejected my photos they were actually all there. It took 65 minutes to check in. Check out became the same problem with photos. I eventually took the “if you photos won’t load, click here to simply return the chuckle” route. I was highly frustrated with the app. In the future, I will seek to rent from a site that has in-person check in and check out.
Jonathan BI won’t hold it against the location, but not having trucks available at the location i reserved is a bad habit at U-Haul. I scheduled my pick up at York, and was moved here at the last minute. Second time this happened.
Richard WImprove app. Place was great
Jeffrey SEasy guy to work with just unsure why I estimate my mileage if it seems like a set rate
JOHN YThere was either damaged or missing weatherstripping at the drivers door. The noise was terrible when you reached 40MPH.
Kenneth VCustomer service was not helpful whatsoever at this location.
William ESelf serve after hour drop off. Quick and smooth
TOWANDA LThe truck was beat up and part of the grill frame was bent. Dent all over, alot of scratches. Customer Service was great in helping me with the app that didn't work for me.
Christina VThe day of the move they tell me I have to return the truck the following day. I reserved a ONE way rental.They then told me they only had one "one way" truck and they had rented it earlier in the morning. My arraignment had been made weeks before. What could I do? I returned the truck the following day and parked it right beside the "one way" rental that they rented to a local move in order to keep their fleet intact. A 150. mile one way trip turned into a 300 mile double the gas trip. I was trapped I had to take it and they knew it.
KEVIN PThey were very nice, we chatted for a bit. Both were helpful. They even came out and helped park the truck.
Ken SI have rented from this location, on Yoe Drive four times. Those ladies are the best I have come across.
John JNothing. It was great.
Nathan GWe will be going to this location again. Very close to where we live. Helpful service!
Ken SThis location has been giving me nothing but trouble since I rented a U-Haul. I completed the self drop off after hours and submitted photo evidence of the fuel tank being returned with a 3/4 tank of fuel. Yet, the receipt is trying to say it was only a 1/4 tank at return and the location keeps trying to charge me for 27 gallons of fuel that I did NOT use!!! I have disputed this charge twice now and currently there is a DOUBLE charge on my bank account from this location (one charge is over $150 and the other is over $240!!!)
Paige WThe staff was very friendly, checking in and out was smooth, and I LOVE the decor in the office! Very creative.
Jonathan FI would like to have liftgates on the uhaul. However, this location is wonderful, polite, and attentative, this was my second time renting from this location, on Yoe road.
John JTruck was leaking and much of boxes got wet.
Kenneth MU haul app and online pick up was very difficult to use. It took 3 people to figure it out! Next time will use check out in person! Truck was OK, but had many scratches and dents. When returning truck, noticed that the hand truck strap had snapped and came loose from the holder. Hopefully I will not be charged for this. Overall, move went well
Douglas GThe ladies that run the “A Better Rate Storage” are fantastic to work with and very helpful. They have a plaque on the counter touting kindness and a positive attitude which they exhibit in their work and customer service. Brava!!
Scott PThe ladies were so helpful.
Patricia MReservation didn't mention that pick up time was exact. I was almost an hour later and had to redo my reservation. If it's reserved, it's reserved. This location was having network issues due to bad weather and it took time out of my moving schedule I didn't expect. The ladies were nice and got through it quickly with their limited network abilities. I also didn't realize the steps for after hours return. If I would've been fair warned, I would've taken better pics of the truck as the site requested. It was cold and windy and I had a ride waiting on me. I didn't expect the return process to be so lengthy and luckily had my phone along to take all those pictured, of the truck from across the parking lot. May want to give some of that info up front for awareness. Also, need to verify mileage of truck because I paid almost double the cost of the truck just for mileage. Did someone not note the correct mileage during the previous rental?
Dawn BCall to see if there are any questions regarding transactions. Or provide a checklist of what to do.
lisa kThis was my 1st experience using a U-haul truck. The process was very easy to pick up and return. Will definitely use again, if needed.
Kim SJust fine.
Robert RGreat experience and a wonderful, professional team!
Elmore JI had trouble getting a signal when processing the return. Maybe a poor signal?
Willy NThis was a great size vehicle for the move we had to make to college. Vehicle rode well, packed great and was very comfortable to drive . Vehicle was in economical on fuel . I will rent from this site again. Very clean and nice staff to assist me in my move.
Charles BThe lady at the You Pa location was vey nice
Joseph WThey were so helpful! Especially when our truck broke down minutes before drop off.
Aria PI was very pleased with the service I received from pickup to drop off. Just keep on doing what you’re doing!!
Jon CCan't believe a $20 after hours service fee was added to drop the keys in an outside box. Other U-Haul locations in Red Lion and York did not charge this fee in prior rental experiences in the past 12 months
CHRISTOPHER BTruck needs repair. Water breaching the drivers side door during a rainstorm. Video provided to location.
BRIAN SLocation was very nice, updated, clean. Customer Service People were all helpful and very nice. There was an incident though which was rather very concerning. First experience using this location, and I was charged for 3 days, Rental, 3 days of Safe Move Coverage, when only having and doing the use of one day, about 7-8 hours, 25 miles use. I was credited by customer service the same day I questioned this and that was excellent of them! But I was charged 20 dollars on "after hours service fee" and for most likely that I did not do a self check in? That was lame to be charged and not the dealers rules...but Uhaul's and a money grab.
Kevin OI waited one hour in the parking lot for a code for the key box. I think it would be a good idea to not have your customers wait an hour for a code, it should show up in the app.
Russ MI was overcharged by over 400 miles
Adrian JI used mobile pickup. Struggled with “location services” while trying to use because I was using through the link provided by uhaul and website on my phone, not the app. You have to download the app to use mobile services. You might want to make sure your customers know this clearly- would’ve saved me a lot of time and frustration! Other issue is I didn’t know if pictures I took would work (fuel level/mileage) -never received a confirmation if they went through. Mobile pickup is great idea but needs work. Thank you.
Tricia BI tried multiple times to check in when returning the truck. I read and followed all directions. It would go to return truck, then to a blank screen and would go no further. I finally just dropped the keys in the drop box and left the truck. Very frustrated! I called the rental office this morning. They could see my attempts and did the check in for me.
CATHY WNo improvements. Everything was smooth getting the truck and returning the truck. Essentially a total of ten minutes for both operations combined.
Jason BGreat people to deal with. Used this location before.
Judy GExcellent employee’s! Thank you!!
Dolly RFriendly staff. Excellent equipment. Will rent from them in the future.
DENNIS JThe truck is very nosey , other than that truck is easy to drive.
William TAll the staff are wonderful! I would recommend this location to anyone! EXCELLENT!!!
Dolly RHelpful staff
Brian FThey went above and beyond at this location. My truck was ready, clean and smelled great too! The ladies in the office were so helpful and I was able to rent a storage unit while I was there too! Whatever the manager is doing there is how other Uhauls rental locations should be. Highly recommend
James HThe cab was not clean. Found old dog collar. Was dirty inside. Before we started there was some type of bugs crawling around. Either fleas bed bugs or nymphs
Jackie CI arrived to pick up my uhaul and the place closed early. It took a long time to virtually check in which was precious moving time I was paying laborers by the hour. I’m not phone or computer savy. Fortunately my son and a helpful employee who did answer the phone guided me through the nightmare
Stephen TVery good customer service.
Urvish PStaff was very nice to work with.
Dan RUhaul needs to provide better cashier equipment and technology for this location. They went above and beyond and provided service well above necessity. I’ve never had a better experience. They deserve better support from uhaul and better equipment.
Samuel DGreat experience! I was able to pick up my U-Haul after hours with the designated lockbox. In and out within minutes.
Jacob SThe prices are higher then the actual place for. 8 hours
alex rExtremely kind, professional, friendly and knowledgeable! Smooth transaction!
jeannine hNagelected to tell me that if I return the truck after hours. That I would be charged an extra day. If I knew that. I wouldn't have hurt myself trying to get it unloaded so fast.
charles fThe cab wasn’t clean, alot of dirt and the dash was very dusty you could tell it’s not been cleaned. Staff was friendly though.
Amy MThe service was very good.
RICHARD KThe self check-in app was frustrating with all the pictures additionally when I first arrived to pickup the vehicle and allowed my location it kept telling me I was not at the locations.
ANTONIO FExcellent quick service, clerk very friendly and courteous Will definitely use this location again
KEITH KI showed up to a flat tire on my U-Haul tire was filled with air but employee had to stop and have plug put in tire to return it
MICHAEL D