when i picked up the truck i rented, i was not even walked out to the truck to be shown which one or told which one it was. i had to guess. i had to do my walk around by myself for damage and when i took pictures, the app would not allow me to upload any of the photos. the truck was so dirty. there was long white dog hair all around the truck and in the cup holders which i found out once i set my drink in it later. i am very disappointed that i was stuck with a truck so gross. the man who had helped me, made sure i knew he was bothered he had to check me in for the truck as he wanted to go to lunch and left when he handed me keys. had he still been there i would have asked for the other truck that was on site the same size in hopes it would have been clean. i paid too much money to have to have such a terrible experience. i am not sure i will ever use uhaul again at this point.
KATHY T
Customer Reviews for A Better Self Storage North
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Didn’t interact with anyone, after hours drop offs but please Make return instructions more clear on where to park for each location, parking was very unclear, especially in the dark in a new location
Zakery SIt was after hours but smooth drop off. UHaul did the work of finding the drop off location.
CHARLIE MExcellent!
James HThere were no moving pads to return. I'd like a refund
Kraig SVery friendly folks.
Sharon ONot specific to this location but renting and returning a uhaul was an extreme pain. Took over an hour at the location to be able to get the vehicle and the customer service department (1-800) was no help at all. Very hesitant to use uhaul again.
Matthew WNot the location I reserved a month prior to pickup. However, the attendant was very helpful and professional. Mattresses protectors were at the original location I had reserved. I requested cancellation but have not received refund. Brake shoes in need of service on trailer! The trailer was clean.
Dennis CDouble check all rented equipment is in the truck at time of pick up and clarify what material is supposed to be in the truck and what material needs to be picked up from material location.
Jacob BIt has parking and the box is right there, easy peasy, :)
Cecilia KI left my garage door opener in the truck. Would you be able to inform the location I dropped it off at know.
Eliasar MI picked up the vehicle using the app. I hadn't been verified yet so I had to wait and wait. I had movers waiting for me I was paying by the hour. Ordered blankets and they weren't in the vehicle. Frustrating experience.
John CGreat service!
Mattie M