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Paul M
Customer Reviews for A Cottage Collection
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Professional and very nice people.
HUSAM SDropped off the key
SANDRA SI ask for a truck and give a smaller one
MANUEL SMy reservation was for 5:45pm- 9:45pm. I arrived at the location at 5:36 pm to find the place closed and the rental locked inside the gate to the parking lot. Finally made contact with the owner at 6pm and was told that "they were slow so I said they could leave." I had to wait 45 minutes for the owner to come get the keys and open the gate, cutting into the time that I had help with moving. When he arrived, it seemed as if he couldn't care less. Also made it seem like it was my fault because I had used the website to order it, saying "they weren't supposed to rent it that way." He did extend my rental time, but that does not make up for the fact that by the time I finally got where I needed to go, I had help for 15 minutes instead of the hour and a half I had planned for. Also, when I got the rental, there was about 1/16 of a tank leaving me with 30 miles until empty.
Andrew SFast and easy drop off.
SANDRA SRay was really helpful. He made sure I was helped promptly and we had a good conversation while dropping off the trailer. He made me feel like I was helping him by dropping off my trailer. I would rent from Ray.
GEORGE RI was very happy. I was treated well. Everything was done like I was the only customer. I will be back with out a doubt. There was much more than just a U-haul rental.
DONALD JA Cottage Collection was a perfect location for us and the staff were super friendly and helpful. If we ever need another U-Haul, we will try to selection this location.
Gregory GRay is very professional and courteous
MARIO RGreat customer service
MARIO RThe mobile check in took a long time. But overall the experience was good. The vehicle was dirty inside both the cab and the cargo area. The cab had a really bad odor to it so we had to buy some air freshener sticks to help out with the smell.
Mitzi BSevice was fantastic.
Jamie Nexcellent service. would definitely recommend. Friendly, efficient, thoughtful.
Lee SI thought it was extremely expensive to have for less than 2 hours. More than $80 dollars was ridiculous. I never saw the receipt until it was emailed to me. You got me once but I'll never do it again.
DAWN DThe truck was a 10 ft truck price quote was 19.95 I only drove 2 miles and when I check my receipt was charged 49! The person who checked me out didn't say a word about additional fees and charges. I know tax is included but wasn't satisfied
CHRISTOPHER PI had difficulty with the online app. It would not allow me to add my rental to my shopping cart. Then when I went to do the mobile return I also had issues. The person I spoke with was very helpful with the return process.
Laura BInitially they stated they did not have my reserved equipment. But the owner/operator quickly got on the phone with a representative and solved the problem.
JENNIFER JVery reasonable people. Respectful and understanding. Will definitely use them again
Adam CThis location on 42 in Florence/Union Ky ( A Cottage Collection) was excellent as they were able to pick up the slack from the Beechgrove Ky location where I had a terrible experience will NEVER use Beechgrove Uhaul again...excellent work A Cottage Collection and I will use this location again whenever the need arises.
Tracy APick up location team did a wonderful job. Very professional.
David HThey were very nice and helpful
Jeff PI can't choose N/A on if I would recommend this location to a friend. Your stupid survey is worse than the location.
Michael SWas not even sure where to enter the building at for service.
Matthew L