Did not use dolly in the back of the truck. Previous costumer left seal for dolly in front of truck at pickup. Was billed 7 dollars dispite not using dolly and having a picture of dolly not having a seal on it at pickup.
Logan W
A Cottage Collection
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Florence, KY 41042
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The whole rental experience was screwy. I thought I had 5 days but it turns out it was only 3 but didn't know that till I was at the counter. I was contacted many times to pull a trailer and finally agreed to pull a trailer only to be told there was none. I turned it in on the third day but got charged for a fourth. I cant view the receipt and clicking on the link doesnt work. I used uhual all the time but this time it was not smooth or user friendly.
Matthew AEasy to work with - pickup and drop off were a breeze. Clean equipment, reasonably priced and close to home.
brian bFriendly, accommodating, a pleasure. Good people, good job overall.
rick eCottage was great. U-Haul website was terrible experience. Got charged for gas even though I filled it up.
Jason D