Customer Reviews for A Kut Above Detail Shop
(U-Haul Neighborhood Dealer)

602 reviews

2105 Martin St S   Pell City, AL 35128
(By the Texaco store across from Publix)

(205) 884-0839

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(205) 884-0839

2105 Martin St S
Pell City, AL 35128
(By the Texaco store across from Publix)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Do not add on extras when not requested!

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Barry I. 
Rating:
4.0

Location is a little hard to find if you aren't familiar with the area.

Stacy D. 
Rating:
5.0

Great place of business!

Wendell Y. 
Rating:
1.0

They did not have the rented equipment even though I called and confirmed! I was unable to complete my move because of the lack of the appliance dolly I requested!

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

Josiah T. 
Rating:
5.0

Very friendly, turn in process was very quick.

Glen A. 
Rating:
5.0

Customer did not leave a comment.

Dana B. 
Rating:
5.0

Customer did not leave a comment.

Cecil G. 
Rating:
2.0

Make sure all the equipment actually worked. The brake lights just malfunctioned.

Sherry Z. 
Rating:
4.0

I expected an email from the location or uhaul as a receipt but I didn't see one. Not sure if that's on the location or uhaul?

Keith H. 
Rating:
3.0

I was charged $12.65 for 2 gallons of gasoline when I left the tank/gauge EXACTLY where it was when I rented it. That's what I was told to do when I rented it. I did it, yet still got charged. I expect a credit.

James E. 
Rating:
5.0

Customer did not leave a comment.

Kimberly P. 
Rating:
4.0

Customer did not leave a comment.

Terry C. 
Rating:
3.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Tom G. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

Don W. 
Rating:
5.0

Very friendly and easy to work with

Matt E. 
Rating:
5.0

Customer did not leave a comment.

Danny Y. 
Rating:
5.0

Customer did not leave a comment.

Jordan W. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
1.0

I waited 25 minutes in front of the lady's desk while she was on the phone

Matt A. 
Rating:
3.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

Everything went smoothly

Martie P. 
Rating:
5.0

Customer did not leave a comment.

LINDA G. 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

Carol L. 
Rating:
5.0

Customer did not leave a comment.

Devoris J. 
Rating:
3.0

Trailer door was very difficult to open and close. S-hooks did not go onto truck hitch… man just set them onto hitch & the chains scraped the pavement… another car stopped to help me but the hooks were too small to hook onto hitch. Man was not at all helpful at rental store! He also had to half-heartedly sweep the trailer before I took off with it.

Sharon B. 
Rating:
4.0

Customer did not leave a comment.

Dawn S. 
Rating:
5.0

Customer did not leave a comment.

SUSAN D. 
Rating:
4.0

Customer did not leave a comment.

Jessica J. 
Rating:
3.0

I paid cash to the lady and she gave me change. But, yet I noticed I was charged out of my bank account. This is unacceptable. Please put 34.10 back into my account. Thankyou

Tiffany W. 
Rating:
5.0

Customer did not leave a comment.

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

Simon M. 
Rating:
1.0

I reserved and asked for mobile drop off since the location closed at 3pm, I left work early, lost money, and they didnt leave the key in the drop box. I had to wait over an hour for the key and they gave me the wrong size rental. It was a HORRIBLE experience overall. I will never use uhaul again, nor would I recommend.

Jen J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Professional, timely. Nice people

keith C. 
Rating:
5.0

Customer did not leave a comment.

Michael Z. 
Rating:
5.0

Customer did not leave a comment.

david D. 
Rating:
5.0

Customer did not leave a comment.

Pierre S. 
Rating:
3.0

Make sure renter knows he is being charged for SafeMove. I was ripped off.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

MARY T. 
Rating:
3.0

The truck needs to be retired. It is not a quality product.

BILLY B. 
Rating:
5.0

Easy and excellent service

RANDALL C. 
Rating:
5.0

Customer did not leave a comment.

DION D. 
Rating:
5.0

U-Haul's digital / automated system is exceptional!

Harold B. 
Rating:
5.0

Customer did not leave a comment.

Hannah H. 
Rating:
4.0

When I reserved online it didn't provide a return time just a return date. I was expected to return the Uhaul before I could and because of that I was charged an extra day. It would have been nice to know the time when I made the reservation not the moment I picked the vehicle up.

Chris S. 
Rating:
4.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

FRAUNDA J. 
Rating:
5.0

Perfect

RICKY L. 
Rating:
5.0

I got charged a $20.00 gas fee after I put gas in the truck right before I turned in back in. It was reading 3/8 of a tank just as when I left. I don't think this was a fair charge to be added on.

RICKEY G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

JESSE S. 
Rating:
5.0

The truck did overheat and we lost a little over 2 hours waiting for repair tech to come and fix the problem.

RANDALL T. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Absolutely amazing service!! Mrs. Mollie is the most helpful person! She was awesome!

SHULANDA K. 
Rating:
2.0

A notification for products not available at a re-assigned location. I showed up and no dollies we're on site.

Gabriel P. 
Rating:
5.0

Can not think of anything. Molly did a great job!

SAM W. 
Rating:
3.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Everyone was very nice and friendly definitely made you feel welcome

JERRY G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Truck was great in our move.

JAMES R. 
Rating:
2.0

Find another U haul provider.

Domonique T. 
Rating:
5.0

Miss Molly was a pleasure to deal with!

Daniel D. 
Rating:
3.0

Customer did not leave a comment.

MELISSA B. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

EARVIN S. 
Rating:
5.0

There was not a working phone number for this location. When I got into the truck roaches and cigarette butts where in the cab, and the back had trash in it.

Alan W. 
Rating:
5.0

Customer did not leave a comment.

EARVIN S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
2.0

Tell the truth.

Kerry M. 
Rating:
2.0

I replaced the gas I used and they billed me for gas and would not refund.

BRENDA H. 
Rating:
5.0

Customer did not leave a comment.

EARVIN S. 
Rating:
5.0

everything was fine only not enough stock. unless a higher number was out. there was one truck to return and it was my only hope. so overall i was happy the returned on time fir me rent thanks Uhaul

Jennifer T. 
Rating:
4.0

Customer did not leave a comment.

SHAFFER G. 
Rating:
5.0

Customer did not leave a comment.

Saravana B. 
Rating:
4.0

Customer did not leave a comment.

NEAL M. 
Rating:
1.0

Customer did not leave a comment.

RONALD W. 
Rating:
3.0

I did not receive the appliance dolly I ordered.

Trevor H. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
4.0

Doing the contract through the phone can be trying with service issues.

TERRY T. 
Rating:
3.0

Customer did not leave a comment.

RICHARD H. 
Rating:
3.0

Customer did not leave a comment.

CAITLYN L. 
Rating:
5.0

Do not recommend signature movers to customers there in organized we did the majority of the work for them and they still slacked off

Daisy S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
1.0

Tried to over-charge me

Brantley G. 
Rating:
5.0

Friendly ..very helpful

BRENDA D. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Varnestra J. 
Rating:
4.0

Really welcoming and helpful employees. Location was super easy to find.

DEBORAH G. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Thw woman i dealt with was amazing. I was nervous about moving and i kept calling woman at Kut above. And she was so patient with me. I would recommend them to anyone. I rented a 26' truck and 5 x 8 trailer. I returned trailer today. I still have truck and im paying xtra days. May need more extra days

BRENDA D. 
Rating:
3.0

Customer did not leave a comment.

MARION R. 
Rating:
4.0

Customer did not leave a comment.

Donald S. 
Rating:
3.0

Office old and not originized. No sure what they called the vehicle clean and the price are lies, advertisement show even $19.00 a day and I was charged much more. Understand tax, Charged for mileage also. End price over $80.00, for a few hours.

ERNESTLEE F. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top