Customer Reviews for A Kut Above Detail Shop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A Kut Above Detail Shop

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SONYA S.
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Customer did not leave a comment.

HOWARD S.
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Representitive was not responsive to questions about pricing. She just put info in computer & printed out final documents wit no explanation. Insurance was added that I didn't authorize or need.

NEISHA S.
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Customer did not leave a comment.

David M.
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Customer did not leave a comment.

DEMETHIA S.
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I was over charged

Shawn B.
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My location was moved from in town pickup to another city adding more than 30 miles to my travel charges. I called U-haul to complain and I was told the store would not give me any credit for the extra miles. This is not acceptable and is poor business. I won't be using U-haul in the future.

MARGARET P.
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Well organized. Efficient. Supportive

MARGARET P.
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Well organized. Prompt. Supportive

DAVID C.
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Customer did not leave a comment.

JASON W.
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Customer did not leave a comment.

RONALD C.
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Customer did not leave a comment.

CHARLES B.
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They need to explain how to look for email to explain about copying your license or other emails pertaining to drop off.they weren't informative at all.just took your card handed you key that was it.you were basically on your own

John D.
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Don't leave customers on hold for 20 minutes. Don't disconnect them after someone finally picks up. Fix your website so that the location services works and customers can use your online check in. Oh, and make sure that the drop off location originally scheduled is actually in business

Gary R.
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Customer did not leave a comment.

Joseph D.
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Don't perform rentals when your primary business isn't open. I paid money for dollies that I did not receive because your primary business wasn't open. Also, try a lock box with a larger key drop slot - the large keyfob for the van I rented wouldn't fit in it.

RICHARD R.
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Customer did not leave a comment.

Carolyn J.
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Customer did not leave a comment.

Angela Y.
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Customer did not leave a comment.

CHRISTOPHER W.
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TAMMY S.
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Customer did not leave a comment.

Hugh C.
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Customer did not leave a comment.

James T.
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Truck was not operational when we arrived. Owner got it started but it barely hung on while we had it. Returned in less than 24 hours but charged for two days. Complaint filed today with customer service.

Margaret P.
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Efficient. Organized. Supportive

Joey M.
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We reserved the truck for 6am pickup. My husband got there and was not able to get the truck until after 8am. The code to the get the key did not work and had to wait until the business opened at 8am to get the key. Ended up having to cut the box to get to the key.

Richard S.
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Customer did not leave a comment.

CARL W.
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the truck i used needs some front end shaky is starting to come on maybe new tires or hub assembly needs to be replaced but other than that it was good thank you

Allison M.
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Customer did not leave a comment.

Trent M.
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BELINDA T.
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BENJI K.
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Customer did not leave a comment.

Wendy S.
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This truck does not rotate, so if you live a distance you have to drive to pick it up and drive to return it. My initial reservation said return locally, but changed after the pickup. I spent two hours driving to and from. My initial quote was just over $90 and they took out almost $140. My move was about 2 miles from my home, most of the mileage was taking the truck back-and-forth. I wouldn't use this particular one again.

VIRGIL F.
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Someone had hauled hay in trailer and there was hay all over the bed of the trailer

BERT B.
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Customer did not leave a comment.

Donna R.
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Very professional and care about the customer??????

KELLY T.
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The staff was excellent. The manager actually came out in the rain to help me. He didn't mind either. Thank you guys so much, you're very appreciated ?

ALLEN S.
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Customer did not leave a comment.

Rebecca T.
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Customer did not leave a comment.

CHASAITY S.
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I had to clean glass out of the back of the trailer to prevent possibly messing up a tire on my new lawn mower. Sweep the trailers out.

KENNETH P.
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I inadvertently came to Cut Above to pick up my rental. The attitude I perceived was "You ain't my problem. I'm not even going to try to help you. You are wasting my time." For example, I was having trouble getting a cell signal, so I couldn't pull up my reservation or call Uhaul direct, but she did not offer to let me use the landline to call Uhaul or offer to call Uhaul for me, to find out what location I needed to go to. I love karma. When I arrived at the correct location, the correct location was closed. I called uhaul.com and they found me a rental at Cut Above. When I arrived back at Cut Above they checked me in and sent me on my way. Had I not had the first experience with them I would have rated them Average. If you are looking for a positive experience when you feel welcome and appreciated, this is not that place, but if just want to rent a clean truck, they with do.

TONEY M.
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Customer did not leave a comment.

EDGAR D.
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the AC needs freon

MARVIN M.
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Customer did not leave a comment.

Mike S.
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Great on both ends

John W.
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Customer did not leave a comment.

JEFFREY B.
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The equipment was clean but the engine had a bad miss luckily I only used for 19 miles so not a real issue. Ms. Molly was very helpful and nice to work with, the only complaint is they closed at 3:00 on Friday and open Saturday from 9:00-12:00. And they don't answer the phone after hours so that you can reserve.

JONATHAN T.
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Customer did not leave a comment.

Brenda M.
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Customer did not leave a comment.

PATRICK D.
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Owner Manager is rude. If you request an 8:00 pickup you might as well plan on 8:30. She doesn't even show up to work til 8:15!

LE D.
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None. Staff was friendly and did their job. They also observed all protocols for COVID-19 prevention.

Rodney A.
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Customer did not leave a comment.

michael B.
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Customer did not leave a comment.

Laura S.
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The truck was not clean. It showed it had almost a half a tank until I was actually able to drive away from the stupid humanless process. It was ON EMPTY!!! I had to go next door to the Texaco for gas. The truck does not change gears properly runs horribly. Will not be using your company again

Arlene J.
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Easy location from which to rent...equipment and prices good

Charles S.
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Customer did not leave a comment.

Jonathan G.
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Raime W.
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HERRY R.
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BEN P.
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Get a new person to run that location!

Lori B.
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Most of the transaction was with a smart phone. Im old school. I didn't care for that. What if you don't have one.

Paige G.
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Customer did not leave a comment.

Haley G.
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Customer did not leave a comment.

Jennifer S.
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Customer did not leave a comment.

LONNIE M.
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Park Truck in a more convenient location for customer pick up.

Luis T.
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Upon walking up to the door, sign reads one customer at a time (understandable given the current times we are going through, yet 2 customers were already inside). When they left and I entered, literally waited 5/10 minutes as the representative was on a personal phone call with her cell phone and didn't take a second to greet nor excuse herself . During the rental process, the representative did not get up for anything, making me get the ID number off the unit I rented and sent a random person from the back that was yelling and carrying on a profane conversation in the back to take pictures of the unit as the representative sat down at her desk. The gentleman that came outside asked if I needed help picking up the trailer and attaching, I responded that'll be nice of you, half way through, he stated he was tip friendly.... really. Doing the renting process she asked to take a picture of my ID with her personal phone because my carrier wouldn't accept the text link. Didn't feel comfortable with it, but I need to rent the unit.

Joe G.
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We rented a truck and auto transport and given no instructions to how to hook up transport When we returned equipment was sent to several different drop offs being told different information and made us costs extra in gas and mileage

CHRISTIAN G.
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Customer did not leave a comment.

Joseph T.
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No problems !

Neil D.
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The office girl was nice and helpful. The men checking the truck in we're rude.

Stephan B.
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Customer did not leave a comment.

Trent M.
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Customer did not leave a comment.

Stephen F.
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Everything was fast and easy. The lady assisting me was knowledgeable and friendly. I see no need for change.

Mark W.
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Customer did not leave a comment.

Toney D.
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Customer did not leave a comment.

Lewis W.
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Customer did not leave a comment.

Jo Ann J.
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The company is very good to everyone

Debbie F.
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The owner was so friendly and made the rental so easy. We enjoyed working with her.

James G.
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Customer did not leave a comment.

David T.
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Customer did not leave a comment.

angela P.
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Customer did not leave a comment.

Brenna R.
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Customer did not leave a comment.

Benjamin V.
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location closes too early.

Anothony A.
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Call me. 205 222 8384

Michael M.
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Excellent job! ??

Valerie S.
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Customer did not leave a comment.

Mark W.
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Customer did not leave a comment.

Daniel N.
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Customer did not leave a comment.

Thomas T.
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Gail M.
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Easy dropoff

Ronald R.
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Customer did not leave a comment.

Harold F.
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You keep giving out my email address in spite of my asking you to stop doing it (3 tones I've reported it).

Mark Jerome B.
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Thanks and Have a very Merry Christmas

Cassaundra R.
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Customer did not leave a comment.

Cindy V.
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The truck was fine the service was not. I was told that there was not a truck available at that location and was told to pick up 20 miles away. When I got to the new location, they were closed for pick up on Sunday. I called and was told to pick up at the original location. I was 2 hours picking up whereas it would have been only a 45 minute pick up. The website is confusing and hard to understand. Probably won't ever use Uhaul again.

Ryan S.
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Poor management for customer service cared more about making their money and their bonuses

Billy B.
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Process of checking in and out is very cumbersome and time consuming.

hugh C.
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Customer did not leave a comment.

Jennifer G.
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Customer did not leave a comment.

Martha W.
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The lady was very friendly when I dropped off the U-Haul I asked about a refund and told her about the difficulties with the truck and on the refund she says I'm sorry there is no refund even though I turned in the truck three days early I don't think that's fair that you actually charge everybody for days even if they only use it one day I'm sorry you need to change your policies and give me a refund

nancy W.
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Location I was to return trailer to was not open. Waited 45 min ,called no response. Took trailer to above location. Person there reluctantly took trailer. Entire rental was not good experience. Not the fault of the facility that did accept the return.

Jesse R.
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Tell the customer where to find the truck number. Maybe most people know to look at the top right side, but we didn't. Had to go back in and ask where to find it. Overall we were pleased with the truck and the service.

No reviews have been submitted for this location.

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