Customer did not leave a comment.William P.
Customer Reviews for A Place To Store Farmington
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
so I rec'd no instructions on the truck. I never figured out how to turn on the radio (not a big deal, I often drive with it off). But I just thought it was weird that no-one showed me anything. Also, I had to ask for a lock for the back door of the truck. When I've rented before, that was automatically provided. She provided one but only because I asked.CYNTHIALOUISE L.
The woman that initially made my reservation and checked me in was either very new at her job or just very inattentive; I told her multiple times over the phone and in person that I was going to be dropping my truck off at a different location In Ypsilanti. When I went to return the truck, there was no return record for it. When I called to ask her what happened, she tried to fix the problem by calling her manager and told me it was resolved, however, it wasn't. When I tried calling her back, she did not answer the phone even though the business was open for another hour.Sarah D.
It would be nice if it also had Cargo Vans to rent, in addition to the 15 foot trucks available.robert H.
Had a very bad experience with the rental staff not information given at time of rental was charged extra for a day that was not used and had been returned previous night. No phone calls or feedback were relayed to me , battery had to be jumped started causing a delay in rental time.Garyfrancis H.
Unexpected billing amount was included without clear explanation.RAJESHKUMAR R.
Had trouble with Mobile dispatch, but people at counter helped even after hours ... It was good experienceVENKATESH M.
Customer did not leave a comment.Stuart V.
Counter person was very nice and polite. However she was new and not properly trained. Truck was clean, but the A/C did not work. Not too much fun to drive on a 90 degree day.Brian D.
Customer did not leave a comment.Andrew L.
Everything is good with this truck and dolly rented, except the AC is not blowing cool air at all. Fortunately the driving distance was only 6 miles back and forth, which made the torture driving under 85 F a short distance one. Out of the five stars, one star got heat stroke and disappeared.Wei H.
Guys are great truck was tired no ACChris S.
I had a wonderful experience at this location. Thank you to the awesome gentleman who works here!Deanne L.
Customer did not leave a comment.Eugene L.
Customer did not leave a comment.Douglas T.
Customer did not leave a comment.Taylor G.
Using the app is amazing and easy.DREUX B.
punctuality & proficiency in computerKathleen S.
Nighttime/after hours delivery was confusing and foreboding. Location not intuitively obvious. took a while to find key deposit box. I may have given a different rating if the return had been made during regular business hoursDenny I.
Customer did not leave a comment.Jeremy N.
Customer did not leave a comment.deanna D.
I requested a 26' truck you had not available, I understand that. I requested a 7 a.m. pick up time as I hired my Movers for 7:30 start time. I couldn't pick the truck up until 9 a.m. . I was told I would receive a phone call the day before to confirm from U-Haul along with the location. I received no such call. I used a credit card for the reservation and stated that I wanted the rental to be charged to that card. The later pickup time required that I sent someone in my place to pick the vehicle up. I called the location the day before and left a message and no one returned my call. The person who picked the vehicle up was required to leave her debit card. Which subsequently was charged the entire rental fee. So I had to take extra time out of my day on Saturday to go to the bank and withdraw cash to replace the funds that U-Haul withdrew from her account. I rented with you how many times in the past and I've never had this many issues. U-Haul will most certainly not be my first call the next time I need to rent a truck, trailer or car hauler.Kayla C.
Nothing it was Perfect...Sharon C.
Customer did not leave a comment.patrick C.
Customer did not leave a comment.Howard W.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.James A.
Great service, quick in and outmark T.
The U-Haul rep was very kind, helpful & respectful. He walked me through operating the truck as it was my first time driving a 15ft truck and also when I was running late, he gave me a grace time to avoid paying a days charge extra. Highly recommend the location!Balakrishnan S.
Customer did not leave a comment.Shelly B.
Customer did not leave a comment.Alekxandra B.
Great pepole to work with..Nancy S.
Wonderful location and courteous staff, with a smile!!!Ronald B.
I was sent to waterford 12pm pick up. To get call at 1155 not available. Then total different direction to Farmington. Move 2 hours late. Pay for the time movers. Then contract said .79 a mile. Monday bill was for .99 a mile. Poor experience.Mike P.
Customer did not leave a comment.lawrence K.
The off hours pick up and drop off was difficult. I could not load pictures of the dashboard (odometer, gas) in either case. I spent an extra 20 minutes on each end. And since I could not complete the pick up process, I felt very uncomfortable driving away. Then on the return had to figure out what to do with the key on my own. I was able to upload truck damage pictures, license, etc. during pickup, but not any dashboard pics.Michael B.
Customer did not leave a comment.henrietta R.
Work out the kinks between the store entering information and the sync between user and uhaul website.Erik C.
Customer did not leave a comment.Douglas W.
The oil life in my truck is 0% remaining. Please change the oil.Bin Z.
Simply dropped-off the 4x6 trailer after hours. Took various photos on my phone to document trailer was clean and undamaged. Next day I called to make sure all was well...the Representative was cheerful, helpful and thankful. Couldn't be more satisfied with this rental. Thanks!David H K.
Customer did not leave a comment.larry V.
Pleasant experience all around. No issues...Larry D.
Great service. Worked with us on changing original truck rental to larger truck. Knowledgeable service. Easy transaction and quick response on backend after rental. Overall. Great experience.Brett R.
Customer did not leave a comment.TERRY B.
Customer did not leave a comment.eric J.
Back camera may be needed.BIN L.
Customer did not leave a comment.Bob M.
Customer did not leave a comment.KELVIN B.
Used this location as the drop-off point because of its close proximity to my home.Stanley D.
Customer did not leave a comment.Robert K.
The Telegraph location is closer but it was nice not having to deal with a line. I was able to get in & out quickly. The gentlemen that assist me was also very kind and made me feel welcomed. Very nice experience.Krista W.
Customer did not leave a comment.ryan F.
Customer did not leave a comment.barbara L.
I didn't get the truck I originally ordered but this place made it right and the person I dealt with was awesome and very helpful! I would recommend this place. Their facility is clean and the worker, maybe owner, was accommodating and very friendly. I appreciate the service! thank you!Andreas H.
Will use this facility again, nice helpful staff, close to home, and product was immediately available. Highly recommend this business.MARK K.
Customer did not leave a comment.Trevor S.
It was way too expensive. I will definitely be looking at other rentals next time. Not using U Haul again.JAVED P.
The gentleman that took care of us at pick up, I believe his name was Paul, was awesome. He was very friendly, helpful, and funny. I have already told a couple friends and posted on my Facebook page that this is the place to go when needing a U-Haul. Thanks Paul.Kevin C.
Customer did not leave a comment.DENNIS F.
The personal service I received was outstanding. Was impressed with how clean the equipment was.CHARLES V.
Everything was great and a very fair price. Thank you.JASON L.
It should not have taken the clerk 40 minutes to process my checking out the truck.MARJORIE N.
Inside the cargo area was a little dirty, had to sweep it out.DAVID P.
Excellent customer service. The gentleman who we dealt with was friendly, helpful and the location was clean and just a great experienceJIM L.
The vehicle mirrors (Passenger & Driver Side) were filled with mud and unable to have a clean view for behicles which are behind. And Vehicle cabin was making huge noices. I drove manu Uhaul vehicles but this one is bit odd. The storage area was clean.BALASUBRAMANYAM N.
No improvements needed! Everything went smooth.Bethany M.
It took me an hour to get the trailer despite checking in online and calling before. The guy checking me in was busy chatting on the phone during most of the hour long ordeal, he kept incorrectly entering in the information. After finally getting paid for and out the door he just stood there and watched me hook the entire thing up with no assistance or even backing help. I was furious, even to the point of trying to find a local Penske location nearby on my phone so I could actually get a trailer.BRENT D.
Great service. Very helpful, Hooked up the trailer and everything. Keep up the great work.chris S.
The agent waa very helpful. Great customer service.avelock R.
Customer did not leave a comment.Santosh P.
Customer did not leave a comment.JEFF M.
Customer did not leave a comment.DUANE P.
Customer did not leave a comment.Donald T.
Customer did not leave a comment.LEONARD J.
Customer did not leave a comment.IVORY J.
More efficient pick-up would be great. Very pleased with ability to drop-off after hours.Jen B.
I paid cash for the rental and you held my car registration which if I got stopped by a police officer I could get a ticket. Why do you have this policy, couldn't have copied it so I could retained my registration.ETHEL P.
I never went into the location because I dropped off after hours. The entrance to the location was hard to find...they should put up some signs to find the entrance to the building.JULIA A.
Very minor suggestion, but the sign on the road is hard to see from the road in terms of being a UHaul place. Also, once you get into the location, internal signs directing people to the office would be helpful. (Not a complaint just a suggestion). I realize it is self storage place first though.PAUL M.
Customer did not leave a comment.YEO Y.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.RALPH M.
Customer did not leave a comment.CHARLES M.
Customer did not leave a comment.SUSAN L.
Nice place. Customer service was hreatrichard H.
Vehicle was ready when I arrived. The gentleman that checked me in and out was very nice, informative and made this experience easy and pleasant. Would recommend this location to family and friends.Debra M.
The person who helped us was incredible! Even with his internet down, he was able to get us a truck. He really went "the additional mile" for us. Thanks!ROSEMARIE D.
A very nice location. Especially clean and easy to get in and out.PAUL M.
Nice place, the truck was brand new, in great shape and the whole thing went quickly and without any issues.GARY S.
Customer did not leave a comment.marc D.
Customer did not leave a comment.LINDSAY M.
Very helpful. All questions & concerns were addressed. Cargo van was very nice, ran very well. August was very detail oriented. made it a simple process.Mara D.
Was very happy with this place. The man that helped me was super nice. It was right out my back door to go there. Would use you again. Dee, Farmington HillsDOLORES S.
The gentleman that runs this location was extremely helpful and kind, and especially accommodating about the terrible weather conditions we had that day. I would definitely return.SARA B.
August Miller is excellent: helpful, pleasant, informed. He reinforced my continuing positive attitude toward U-Haul--A well-chosen ambassador for U-Haul.ROBERT S.