so I rec'd no instructions on the truck. I never figured out how to turn on the radio (not a big deal, I often drive with it off). But I just thought it was weird that no-one showed me anything. Also, I had to ask for a lock for the back door of the truck. When I've rented before, that was automatically provided. She provided one but only because I asked.CYNTHIALOUISE L.
Moving Truck Rental in Farmington, MI at A Place To Store Farmington
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Farmington, MI 48335
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The woman that initially made my reservation and checked me in was either very new at her job or just very inattentive; I told her multiple times over the phone and in person that I was going to be dropping my truck off at a different location In Ypsilanti. When I went to return the truck, there was no return record for it. When I called to ask her what happened, she tried to fix the problem by calling her manager and told me it was resolved, however, it wasn't. When I tried calling her back, she did not answer the phone even though the business was open for another hour.Sarah D.
It would be nice if it also had Cargo Vans to rent, in addition to the 15 foot trucks available.robert H.
Had a very bad experience with the rental staff not information given at time of rental was charged extra for a day that was not used and had been returned previous night. No phone calls or feedback were relayed to me , battery had to be jumped started causing a delay in rental time.Garyfrancis H.
Unexpected billing amount was included without clear explanation.RAJESHKUMAR R.
Had trouble with Mobile dispatch, but people at counter helped even after hours ... It was good experienceVENKATESH M.
Counter person was very nice and polite. However she was new and not properly trained. Truck was clean, but the A/C did not work. Not too much fun to drive on a 90 degree day.Brian D.
Everything is good with this truck and dolly rented, except the AC is not blowing cool air at all. Fortunately the driving distance was only 6 miles back and forth, which made the torture driving under 85 F a short distance one. Out of the five stars, one star got heat stroke and disappeared.Wei H.
Guys are great truck was tired no ACChris S.
I had a wonderful experience at this location. Thank you to the awesome gentleman who works here!Deanne L.
Using the app is amazing and easy.DREUX B.
punctuality & proficiency in computerKathleen S.
Nighttime/after hours delivery was confusing and foreboding. Location not intuitively obvious. took a while to find key deposit box. I may have given a different rating if the return had been made during regular business hoursDenny I.
I requested a 26' truck you had not available, I understand that. I requested a 7 a.m. pick up time as I hired my Movers for 7:30 start time. I couldn't pick the truck up until 9 a.m. . I was told I would receive a phone call the day before to confirm from U-Haul along with the location. I received no such call. I used a credit card for the reservation and stated that I wanted the rental to be charged to that card. The later pickup time required that I sent someone in my place to pick the vehicle up. I called the location the day before and left a message and no one returned my call. The person who picked the vehicle up was required to leave her debit card. Which subsequently was charged the entire rental fee. So I had to take extra time out of my day on Saturday to go to the bank and withdraw cash to replace the funds that U-Haul withdrew from her account. I rented with you how many times in the past and I've never had this many issues. U-Haul will most certainly not be my first call the next time I need to rent a truck, trailer or car hauler.Kayla C.
Nothing it was Perfect...Sharon C.
Great service, quick in and outmark T.
The U-Haul rep was very kind, helpful & respectful. He walked me through operating the truck as it was my first time driving a 15ft truck and also when I was running late, he gave me a grace time to avoid paying a days charge extra. Highly recommend the location!Balakrishnan S.
Great pepole to work with..Nancy S.
Wonderful location and courteous staff, with a smile!!!Ronald B.
I was sent to waterford 12pm pick up. To get call at 1155 not available. Then total different direction to Farmington. Move 2 hours late. Pay for the time movers. Then contract said .79 a mile. Monday bill was for .99 a mile. Poor experience.Mike P.
The off hours pick up and drop off was difficult. I could not load pictures of the dashboard (odometer, gas) in either case. I spent an extra 20 minutes on each end. And since I could not complete the pick up process, I felt very uncomfortable driving away. Then on the return had to figure out what to do with the key on my own. I was able to upload truck damage pictures, license, etc. during pickup, but not any dashboard pics.Michael B.
Work out the kinks between the store entering information and the sync between user and uhaul website.Erik C.
The oil life in my truck is 0% remaining. Please change the oil.Bin Z.
Simply dropped-off the 4x6 trailer after hours. Took various photos on my phone to document trailer was clean and undamaged. Next day I called to make sure all was well...the Representative was cheerful, helpful and thankful. Couldn't be more satisfied with this rental. Thanks!David H K.
Pleasant experience all around. No issues...Larry D.