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CHARLES M
Customer Reviews for A Plus Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service!
JESSICA RThis U-Haul experience was sucky… I was sent to three different U-Haul places just to get wait I reserved. This is the worst experience ever and rude
MICHELLE MU-Haul was dirty windshield filthy inside and out, horrible smell of cigarette.
RHONDA Loffer free coffee or tea? 😆 Besides that I was content
MICHAEL BThis was a delightful easy return. Very nice & efficient
Tonya HEverything went ok
KENNETH MBrakes. Alinement. Lifter chatter
JASON VHelpful and pleasant
KENNETH ZGreat job. Very friendly and helpful. Thank you
DOUGLAS CRead comment above.
Cheryl MPrior contact was made. Excellent customer service. Quick and easy. You become their priority.
Thomas LImprove online reservation
Noe EThis location doesn’t exists it’s an empty building I had to go to another location that was nice enough to use my reservation at the other location.
Lanora PEverything was excellent.
Phillip DWe turned the u-haul the same day we rented it and I got charged for the next day as well.
Nicole FI dropped off by my self
Ziad FWell how about not renting a truck that has a bad leak in the roof of the box ? Half of my belongings got extremely wet during transit, and then upon returning the truck, I leave a comment on this very problem and instead of being discounted, I'm charged $10 extra. Extremely disappointed and will not be using your services again.
Kenneth AThe service was outstanding. Highly recommended.
SAKIAN Bfirst stop was the car wash, windows and mirrors were filthy, no rear view mirror so the only views a driver has should be clean.
valorie pThe location would really benefit from better lighting for night drops.
Raymond HThese folks store the trailer wire extension cords indoors, separately from the trailers due to the location being in a high crime area. The attendance couldn't find them. So I had to tow the trailer without lights (legal in Kentucky, but not how I prefer to tow).
Dennis CFine fine people. We were from out of town and they help tremendously.
Bart CMost helpful location to date
Agee GAll was ready to go
ardith cTransaction went well and I was able to turn equipment in early. Will be renting truck next time (hopefully very shortly.
TOMMY NThis was a very well operated and professional location. Everything went smoothly and I am very satisfied, and will definitely use this location in the future.
JAMES MThe pickup went smoothly.
Lauralai ZThis is by far my favorite location. Mark was veryyy helpful with the entire experience. I wouldn't choose another!
deonna cMark was great. Thank God for people like him.
Lenious MThe place to be open, or someone to be there at the time of drop offs, and for the check in app to work! Customer service was actually a big help making sure I didn’t get charged extra, because of the check in app wasn’t working
Jerimie SHave Mark run every store, he’s the GOAT
JAMES JNothing. These guys are great!
Carlisa GThe employee was fast, efficient, and extremely professional
Ali NI had a good customer experience with the Mark Graham I would recommend him to any and everyone who needs a U Hsul for their moving purpose
Roxanne RNothing. All was great!
Autumn BExcellent service picking up and dropping off
Monica GThis is the second time we have used this location, both times were quick and easy to complete the rental. Very friendly and professional.
Bradley GI was charged for miles i did not even use. And I was given the run around when it came to my refund. Still haven't heard anything back for the refund for the miles i was being charged for. I live 2 miles from the Uhaul place and the Uhaul was driven to my house and back to the dealer. Thats 4 miles and i was charged for 30 miles.
Carmen BI was quoted one price of $375 over the phone by the uhaul central number but was charged $441. I called twice to resolve but to no avail. I won’t use uhaul again
paula pThe gentleman that we dealt with was totally professional and extremely helpful. I would definitely recommend this location. Many thanks!
MARTHA BVery helpful and kind
Cynthia HI was very pleased, the gentleman was very nice and friendly.
Myra WWhen we went to return the trailer they were very prompt in unhooking it for us.
Susan KGreat service
THOMAS WAllow choice to deny moving insurance when truck rented
THOMAS WAwesome customer service
April KGreat customer service and friendly staff would use this location again.
Weston HDropped off after hours
Sheryl Wnothing
Diane BKeep up the good work....
Dennis WVehicle was clean and well maintained.
Harold CI don’t like that fact he added additional items that I didn’t ask for which made my cost go up I feel like he was being sneaky I will not rent from this location a again
Deshona W