Customer Reviews for A Plus Auto Sales LLC
(U-Haul Neighborhood Dealer)

203 reviews

515 W 9th St   Hopkinsville, KY 42240

(270) 632-4924

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: 12 pm - 4 pm
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(270) 632-4924

515 W 9th St
Hopkinsville, KY 42240

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: 12 pm - 4 pm
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA F. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Mark was wonderful.

Jeffrey N. 
Rating:
5.0

No suggestion.

Phil L. 
Rating:
1.0

Customer did not leave a comment.

Ariana O. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
5.0

Make sure the equipment is washed.

Melvin S. 
Rating:
5.0

Customer did not leave a comment.

mark C. 
Rating:
1.0

Y'all charged me 313 dollars for 3 days the affiliate business associated with U-Haul has absolutely no

Alexis M. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Again no comment

william T. 
Rating:
5.0

Send them to Budget!!!!!

Ross M. 
Rating:
5.0

Customer did not leave a comment.

Edwin S. 
Rating:
5.0

Customer did not leave a comment.

Taylor W. 
Rating:
3.0

Customer did not leave a comment.

JoAnn M. 
Rating:
4.0

Always a pleasure

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Tara W. 
Rating:
5.0

Customer did not leave a comment.

Anita S. 
Rating:
5.0

Customer service was great as well as the equipment.

HOWARD R. 
Rating:
5.0

Very clean and very respectful and very quick to reply

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Ron W. 
Rating:
5.0

Customer did not leave a comment.

ROMAN R. 
Rating:
1.0

no one was there and it was before 6pm on Saturday

tom F. 
Rating:
5.0

Customer did not leave a comment.

Rick W. 
Rating:
5.0

Amazing Service!

BRIDGETTE V. 
Rating:
3.0

I was told I had a 50 dollar credit for my rental mess up and never got it

Herbert G. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

CORTEZ B. 
Rating:
5.0

They were very friendly and courteous and even understanding. I would definitely recommend them to my friends and family

TIFFANY F. 
Rating:
5.0

Customer did not leave a comment.

Vanessa S. 
Rating:
3.0

This has nothing to do with the location or equipment. My problem was I had my order changed in a major way. I ordered a pickup and trailer from a place in town. Instead you stuck me with a box truck from the place I picked and then sent me to a place 40 minutes away to pick up the trailer. I used a ton of gas getting to and from my location because of the box trucks mpg. I am not a happy customer.

Weston B. 
Rating:
5.0

The service was excellent and the friendly attitude was welcomed since I was from out of state and it didn't take long for me to acquire a vehicle, good service all around

JEROME R. 
Rating:
5.0

Yes, the service I received was helpful and they were there to answer all my questions on safety worry's from weight limits to how to load trailers (60% to the front/ 40% to the rear). They hooked up the trailer while I watched , helped do a walk around operation check and were very professional at their job.

HOWARD D. 
Rating:
5.0

Amazing service and equipment. 100% satisfied

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

BRANDY F. 
Rating:
5.0

Great Service and clean equipment

GUY H. 
Rating:
5.0

Customer did not leave a comment.

GWENDA M. 
Rating:
3.0

Your check in via website doesn't do well for military members. I have a MIL extention on my DL and it wouldn't let me enter it. It was very frustrating that this happened day of the move

Eric V. 
Rating:
5.0

Don't bother to go anywhere else in Hopkinsville if you need to rent U-Haul equipment. Mark at A+ on 9th street is THE BEST. I've tried the others, and was invariably disappointed, inconvenienced, or the truck I'd reserved wasn't even available. Don't waste your time with them, just rent thru Mark.

KAREN G. 
Rating:
4.0

Customer did not leave a comment.

VICKYCHERYLE W. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

TORY P. 
Rating:
3.0

I was a bit "surprised" that at the close of the rental I was told I could not pay cash. This was a personal move (not corporate) and was told the only way to pay cash was to pay cash + deposit at the START of the rental. I am unsure of the policy to not allow the customer to pay cash at the close of the rental. I reserved the truck for 8 hours, only used it for 4 hours and I totally understand paying for the entire 8 hours. However, in ALL my previous 15 + rentals with UHAUL in the past few years, I have been allowed to pay cash at the close of the rental agreement EVERYTIME. Is this a franchisee decision? I would like to know for future rentals. If I cannot pay cash at the close of the rental, when the facility is OPEN, I will choose another rental moving facility. Thank you! Jeff Smith

JEFFREY S. 
Rating:
5.0

I was greeted with professionalism and courteousness.

MARY F. 
Rating:
4.0

Keep up the good work

MICHAEL L. 
Rating:
5.0

This location is the only one we will ever go to! We've had such horrible luck with uhaul recently, but this location was great! Customer service was amazing!

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

Roy S. 
Rating:
4.0

Customer did not leave a comment.

VICTORIA L. 
Rating:
3.0

It had leaves in it. Blankets were not all folded up. I was not told what all we were supposed to do when we took it to the location in Lebanon Tennessee.

TERESA H. 
Rating:
4.0

I was supposed to pick up in Cadiz,Ky. Made my reservation 3 weeks in advance. I showed up on moving day to get my uhaul and the location was closed. No call or email or any attempts were made to let me know. Then had to go to Hopkinsville, Ky 45 min away to pick up. Set me behind right from the jump. Receives emails the morning of the move to check in on line ect.... no mention about the location being closed. Wasnt given a discount at all or even an apology. But what do you really expect from U haul........

GREGORY L. 
Rating:
5.0

They are very nice to dal with. Made whole experience positive again as I had previously rented trucks from them. Definitely will use again.

TOMMY N. 
Rating:
5.0

Friendly and helpful.

Michael P. 
Rating:
5.0

Great customer service...

RICHARD B. 
Rating:
3.0

Clean the trucks before renting them out. Ours was disgusting. It had trash in it and dirt all in it.

Rita H. 
Rating:
5.0

Mark was the best

Helen C. 
Rating:
1.0

I was charged for insurance I denied twice with the customer service agent over the phone. I had to call uhaul 3 times and wait on average one hour each time to speak to anyone because I was charged anyway. Now I had to get my bank involved because uhaul wouldn't do the right thing and refund my money. I spent over $300.00 renting a truck and had to drive a hour away to pick up the truck and return it. My bank is still in the process of resolving this issue with uhaul.

JOAN H. 
Rating:
5.0

a plus auto sales go above and beyond the call of duty to take care of there customers . they are the very best representatives that uhaul has to offer . they have never disappointed me ever . they are the standard by which all uhaul representatives should be compared to !

Thundarr B. 
Rating:
2.0

Took way to long to turn in

JEREMY H. 
Rating:
5.0

I called and spoke to them before they closed and they were extremely helpful on how to drop off the unit. Even told me where to find their personal cell phone number of I had any problems. Great service.

LEO R. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
4.0

Customer did not leave a comment.

CHEVY B. 
Rating:
5.0

Customer did not leave a comment.

EUGENE T. 
Rating:
5.0

Customer did not leave a comment.

DOLL W. 
Rating:
3.0

They were not expecting me... Apparently my rental was moved to a different location that closed an hour before we got there! The owner of A Plus Auto Sales did an excellent job of changing it back to his location for pick up - No issues what-so-ever with this company.

Barbara C. 
Rating:
5.0

Second time going here for a uhaul. I don't think I'll ever go anywhere else in town. The owner is very friendly and helpful. Made my day a lot easier.

Tara W. 
Rating:
4.0

Customer did not leave a comment.

EDWARD Y. 
Rating:
4.0

Customer did not leave a comment.

Christina E. 
Rating:
5.0

This dealer was Extremely Helpful to get us a U-haul on a last minute notice when another dealer did not reserve a unit for us as promised. Thank you A Plus Auto Sales!

MELISSA H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Did not receive the number of moving pads we ordered.

JACKSON T. 
Rating:
5.0

Customer did not leave a comment.

MELINDA S. 
Rating:
3.0

Customer did not leave a comment.

SHERRIAN B. 
Rating:
5.0

Customer did not leave a comment.

CHAD T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G. 
Rating:
4.0

Everything was excellent, I was in and out in a matter of minutes .

WALTER G. 
Rating:
1.0

I rented the uhaul I called to extend one day out but ended up bringing the truck back on time minus I brought the truck back at 12:30 that afternoon and got charged a full day for being three hours short of having the truck back on time! I paid over 600.00 for a one way for a six hour drive! I was not happy with the service what a rip off uhaul company is!

CHRISTINA T. 
Rating:
5.0

Experience could have been better. Excellent in all phases of customer service.

ARTHUR D. 
Rating:
5.0

No better place to rent a UHaul in all of the Hopkinsville / Clarksville region!

WILLIAM C. 
Rating:
3.0

Customer did not leave a comment.

ADAM P. 
Rating:
5.0

Really great experience

RHONDA R. 
Rating:
5.0

Customer did not leave a comment.

TONY M. 
Rating:
5.0

I was 1st scheduled Jasper Indiana they did not have Then I was told to go to Evansville Indiana I drove an hour and 10 minutes later I got down there they did not have a truck at this location either So as I was there for an hour and a 1/2 I got told the closest truck was in Kentucky So I had to drive another hour and 15 minutes south So because a poor management I had to drive 5 hours round trip out of my way For them to tell me we're going to give you 200 miles free Because they had no choice This is very horrible customer service The best thing about This horrible trip Was the man or I picked up the u-haul from afrome have the most amazing amazing customer service ever ypu should promote that man to district manager maybe a regional

DUSTIN G. 
Rating:
5.0

Customer service was great!

JANET H. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN J. 
Rating:
4.0

Personnel were very friendly and helpful but truck smelled of stale cigarette which was horrible and the interior was not all that clean and has trash in it. Return was a pain as the mileage was less than what was on the contract. The owner did take care of that promptly and apologized which was very nice. Overall the owner was great and the truck did what it was designed to do.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

LESLIE C. 
Rating:
5.0

Customer did not leave a comment.

Heather B. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
5.0

Customer did not leave a comment.

Sarah D. 
Rating:
5.0

Great customer service at the drop off location. The guy even stayed past his closing hours to receive the drop off. Very nice guy too.

Randall N. 
Rating:
5.0

Very satisfied with service. No complaints. Will rent from them again pretty soon.

TOMMY N. 
Rating:
5.0

Only thing I would suggest is that truck windows be cleaned. Not a problem unless facing sun. My car and truck both have same problem, apparently chemicals in dash cause film to develop on windshield when vehicle is not in service and locked up (no air flow).

TOMMY N. 
Rating:
5.0

Customer did not leave a comment.

CATHY R. 
Rating:
3.0

U haul was dirty in a side lot. Grass grown up around it.

NED H. 
Rating:
5.0

Customer did not leave a comment.

NICOLE G. 
Rating:
1.0

Better communication

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

TERRELL H. 
No reviews have been submitted for this location.

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