I was charged for insurance I denied twice with the customer service agent over the phone. I had to call uhaul 3 times and wait on average one hour each time to speak to anyone because I was charged anyway. Now I had to get my bank involved because uhaul wouldn't do the right thing and refund my money. I spent over $300.00 renting a truck and had to drive a hour away to pick up the truck and return it. My bank is still in the process of resolving this issue with uhaul.JOAN H.
Customer Reviews for A Plus Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
a plus auto sales go above and beyond the call of duty to take care of there customers . they are the very best representatives that uhaul has to offer . they have never disappointed me ever . they are the standard by which all uhaul representatives should be compared to !Thundarr B.
Took way to long to turn inJEREMY H.
I called and spoke to them before they closed and they were extremely helpful on how to drop off the unit. Even told me where to find their personal cell phone number of I had any problems. Great service.LEO R.
Customer did not leave a comment.Andrew R.
Customer did not leave a comment.CHEVY B.
Customer did not leave a comment.EUGENE T.
Customer did not leave a comment.DOLL W.
They were not expecting me... Apparently my rental was moved to a different location that closed an hour before we got there! The owner of A Plus Auto Sales did an excellent job of changing it back to his location for pick up - No issues what-so-ever with this company.Barbara C.
Second time going here for a uhaul. I don't think I'll ever go anywhere else in town. The owner is very friendly and helpful. Made my day a lot easier.Tara W.
Customer did not leave a comment.EDWARD Y.
Customer did not leave a comment.Christina E.
This dealer was Extremely Helpful to get us a U-haul on a last minute notice when another dealer did not reserve a unit for us as promised. Thank you A Plus Auto Sales!MELISSA H.
Customer did not leave a comment.THOMAS H.
Customer did not leave a comment.JAMES H.
Did not receive the number of moving pads we ordered.JACKSON T.
Customer did not leave a comment.MELINDA S.
Customer did not leave a comment.SHERRIAN B.
Customer did not leave a comment.CHAD T.
Customer did not leave a comment.JEFFREY G.
Everything was excellent, I was in and out in a matter of minutes .WALTER G.
I rented the uhaul I called to extend one day out but ended up bringing the truck back on time minus I brought the truck back at 12:30 that afternoon and got charged a full day for being three hours short of having the truck back on time! I paid over 600.00 for a one way for a six hour drive! I was not happy with the service what a rip off uhaul company is!CHRISTINA T.
Experience could have been better. Excellent in all phases of customer service.ARTHUR D.
No better place to rent a UHaul in all of the Hopkinsville / Clarksville region!WILLIAM C.
Customer did not leave a comment.ADAM P.
Really great experienceRHONDA R.
Customer did not leave a comment.TONY M.
I was 1st scheduled Jasper Indiana they did not have Then I was told to go to Evansville Indiana I drove an hour and 10 minutes later I got down there they did not have a truck at this location either So as I was there for an hour and a 1/2 I got told the closest truck was in Kentucky So I had to drive another hour and 15 minutes south So because a poor management I had to drive 5 hours round trip out of my way For them to tell me we're going to give you 200 miles free Because they had no choice This is very horrible customer service The best thing about This horrible trip Was the man or I picked up the u-haul from afrome have the most amazing amazing customer service ever ypu should promote that man to district manager maybe a regionalDUSTIN G.
Customer service was great!JANET H.
Customer did not leave a comment.JONATHAN J.
Personnel were very friendly and helpful but truck smelled of stale cigarette which was horrible and the interior was not all that clean and has trash in it. Return was a pain as the mileage was less than what was on the contract. The owner did take care of that promptly and apologized which was very nice. Overall the owner was great and the truck did what it was designed to do.Michael G.
Customer did not leave a comment.LESLIE C.
Customer did not leave a comment.Heather B.
Customer did not leave a comment.Randy L.
Customer did not leave a comment.Sarah D.
Great customer service at the drop off location. The guy even stayed past his closing hours to receive the drop off. Very nice guy too.Randall N.
Very satisfied with service. No complaints. Will rent from them again pretty soon.TOMMY N.
Only thing I would suggest is that truck windows be cleaned. Not a problem unless facing sun. My car and truck both have same problem, apparently chemicals in dash cause film to develop on windshield when vehicle is not in service and locked up (no air flow).TOMMY N.
Customer did not leave a comment.CATHY R.
U haul was dirty in a side lot. Grass grown up around it.NED H.
Customer did not leave a comment.NICOLE G.
Better communicationROBERT M.
Customer did not leave a comment.TERRELL H.
Customer did not leave a comment.EDWARD B.
Customer did not leave a comment.Amber H.
Customer did not leave a comment.ANGELA M.
Customer did not leave a comment.David L.
Every thing was excellent, and great customer service.TRAVIS J.
Support and Reward the Current Associates operating the store front and representing UHAUL. These are the associates you need to keep to continue growth and success.ANDREW W.
Customer did not leave a comment.WILLIAM J.
Not a thing!! Continue just the way you are. Always a great experience and customer service with these guys. Thank you!!!JOSEPH O.
Cargo area was not swept. Had broken glass in the back. Cab area had spilled drinksGeorge E.
They are my "go-to" place for u-haul rentals. Great & friendly service!DONALD B.
Great little spot. If you need a Uhaul give these guys a look.GREG F.
Best u-haul experience ever!!!! Best customer service. Will definitely be using this location again.TIMOTHY T.
Customer did not leave a comment.TRACY W.
Customer did not leave a comment.NATHAN S.
Customer did not leave a comment.Bryan C.
Equipment was fairly clean at pickup. Some dried mud on passenger side in floor. Also, uhaul website indicates this location opens up at 8 AM, but this location opens up at 9 AM. I had to wait an hour to get the keys.Chandler W.
Mark is the best!!!CATHRYN C.
Mark was great to work with, efficient and professional.THOMAS L.
Service was very goodSTEVEN R.
Customer did not leave a comment.MARK H.
They're awesome and very helpfulLois G.
Truck was damaged to the body but it was an great riding truck.CHARLIE T.
Customer did not leave a comment.David D.
When I returned my vehicle, the service was GREAT as well. We laughed, and again.. since I'm a talker.. we talked about cars and a few other things. I will recommend people to his car lot as well as the to UHAUL location.Malcolm W.
Very friendly and super easy to work with. I would definitely rent again from this location.Carlene H.
Customer did not leave a comment.EBONI W.
Customer did not leave a comment.MARK G.
Customer did not leave a comment.RICKY A.
Customer did not leave a comment.Michele G.
Customer did not leave a comment.Paul C.
this is best uhaul location i have ever used . they aim tp please there customers .. i would recommend this location to everyone !THUNDARR B.
Customer did not leave a comment.STEVEN K.
Customer did not leave a comment.MIRANDA M.
Customer did not leave a comment.WILL S.
Customer did not leave a comment.JOSEPH O.
Nothing everything was fine. ThanksROBERT Q.
Was very welcoming, knew who I was and reviewed truck with me. Allowed me to wait for my ride inside. Wish my experience had been this way to startLisa C.
Mark was very nice. He kept up with the situation when I wasn't able to return thetruck when I said I would. He checked on us when he noticed we'd turned the trailer in somewhere else. He went above and beyond.TAUSHA D.
Customer did not leave a comment.DAVID H.
Excellent customer service and got in and out in a timely mannerMason E.
They went above and beyond with their customer service! Picking up my uhaul was a bad experience, but this location made up for it! THANK YOU and I will be back!teri A.
Nothing everthing was awesome.JAMES M.
This location is clean and well-maintained. The personnel are friendly, helpful and efficient.Dennis C.
The truck was very clean and adequate for our purposes but ran super rough. Needs a tuneup!Bonnie C.
Customer did not leave a comment.Sandy W.
Customer did not leave a comment.Margo P.
Customer did not leave a comment.Cathy N.
Very friendly and happy to assist.Noah T.
Staff was professional and very helpfulDavid T.
Location was acceptable. U-Haul price was very high, U-Haul has the market cornered and you know it.Jared S.
I've used u-haul lots over the years, but this office was the fastest, friendliest and organized I've ever seen. The gentleman serving me was exceptional!John M.
Customer did not leave a comment.GENE M.
Very courteous and helpful staff, even after hours via text. Highly recommend.Don B.
Don't try to charge for something without asking if they want to pay for it charged my card 100.00 for a 29.99 a day truck and only used a few miles not even 5 miles not really happy because of being charged so much and didn't get it back after returning the truck after about 5 hour'sNancy F.
Customer did not leave a comment.Kameron K.
Customer did not leave a comment.MICHAEL D.
The owner was a big help. He was actually the most helpful U-Haul dealer I've ever worked with.RICHARD L.