Customer Reviews for A Plus Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A Plus Auto

Overall rating:

Reviews without text are currently hidden. Show them

OMAR T. on

Rating:

Customer did not leave a comment.

wendy c. on

Rating:

Great customer service, felt at ease! Thank You

RON A. on

Rating:

Customer did not leave a comment.

TERRANCE H. on

Rating:

Customer did not leave a comment.

Timothy D. on

Rating:

I think charging so much for a gallon of gas (assessed if no gas is purchased during rental period) is unwarranted--particularly since the vehicle is not rented with a full tank. I can appreciate a surcharge, put charging almost twice the going rate for a gallon of gas seemed. . .greedy.

rebecca s. on

Rating:

Customer did not leave a comment.

Mark W. on

Rating:

This location shares space with multiple businesses so access is limited and parking is impossible. The owner never walked me through the odometer setting or the condition of the vehicle plus I asked for the blanket package which never was put in the vehicle. All in all, a really poor experience. I would never use this location again.

daphne f. on

Rating:

Customer did not leave a comment.

Julio G. on

Rating:

Owner was a great fellow.

Terrance H. on

Rating:

Very easy to make the reservation. Getting the vehicle similarly easy. Good experience

ROGELIO A. on

Rating:

Customer did not leave a comment.

william r. on

Rating:

My reservation was screwed up cost me a day and 180 $$$ . The auto haul trailers lights did NOT work !!! I got pulled over on highway 5 north . He let me off with a warning , felt bad for me . Uhaul also sent me to the wrong return location which cost me more money and more time . Poor poor poor experience !!!!

Terrance H. on

Rating:

Customer did not leave a comment.

crisaldo a. on

Rating:

Customer did not leave a comment.

michael k. on

Rating:

This guy running this location was amazing! He was honest, upfront, and I would highly recommend him to anyone looking for a rental.

Ana V. on

Rating:

Customer did not leave a comment.

Neshan M. on

Rating:

Excellent and fast service

Bryan B. on

Rating:

The owner Shahe gave excellent customer service and made feel like he cared about me.

justin p. on

Rating:

We scheduled for Sunday return, but this location was not open and we were charged for Sunday and Monday when we returned on Monday. At the time of the return no one at the location knew how to check the van back in so we left it there without receiving any paperwork.

kyle k. on

Rating:

Fast service and easy to pick up the vehicle. Business hours were perfect.

Ryan B. on

Rating:

This location went absolutely above and beyond my expectations. I am very appreciative of their level of help, flexibility, and overall customer service. Plus, they were working on a hand full of muscle cars at the same garage...how can you lose?!

MICHAEL M. on

Rating:

Nothing great friendly shop

Ed T. on

Rating:

Nice and professional group

Naomi E. on

Rating:

Customer did not leave a comment.

Desa L. on

Rating:

Great customer service dispite the system issues .... Thank you.

Helen B. on

Rating:

There were Otterpop wrappers in the driver door, aside from that vehicle was clean.

Manuk K. on

Rating:

Customer did not leave a comment.

Michio S. on

Rating:

Customer did not leave a comment.

MALINDA S. on

Rating:

Customer did not leave a comment.

Nancy B. on

Rating:

Uhaul truck was dirty - muddy work boot prints and dried mud all over the passenger side of the truck.

jairo a. on

Rating:

Customer did not leave a comment.

ALEX G. on

Rating:

Customer did not leave a comment.

PAUL E. on

Rating:

Customer did not leave a comment.

hiram i. on

Rating:

Customer did not leave a comment.

CARMEN G. on

Rating:

Customer did not leave a comment.

PETER T. on

Rating:

Customer did not leave a comment.

THERESA R. on

Rating:

Customer did not leave a comment.

Rhett T. on

Rating:

Customer did not leave a comment.

taradash j. on

Rating:

I found this dealer to be extremly courtious and helpful. The equipment was clean and maintained beautifully. I would, and will recomend this dealer to all my friends.

MIKE W. on

Rating:

Customer did not leave a comment.

ANDRESS W. on

Rating:

Customer did not leave a comment.

SAMUEL B. on

Rating:

I'm satisfied for the excellent customer service.

Jose C. on

Rating:

Customer did not leave a comment.

MILI B. on

Rating:

Customer did not leave a comment.

Dennis s. on

Rating:

The men working the "Customer lounge" we're professional and extremely quick and efficient. I will be going there next time I move.

perla r. on

Rating:

It was perfect

TERESA P. on

Rating:

Customer did not leave a comment.

Bradley P. on

Rating:

Shane was extremely helpful and courteous!

KAREN L. on

Rating:

Customer did not leave a comment.

VARTAN PAMOUKIA N. on

Rating:

The Russian guy is an amazing guy and provided an excellent service!

MARTIN A. on

Rating:

in very happy and they giving me a very good deal on the rental. Thank you

ROBERT P. on

Rating:

Customer did not leave a comment.

PATRICK T. on

Rating:

No improvement necessary. No wait time, pleasant service. Moving is such a big hassle, I'm just so happy getting the truck was such an easy experience.

Mori B. on

Rating:

Great Service and Friendly

Cindy G. on

Rating:

Customer did not leave a comment.

grace p. on

Rating:

Customer did not leave a comment.

yolanda l. on

Rating:

Very friendly customer service, would rent from them again.

STEVE N. on

Rating:

It's all good, very friendly.

ALLEN S. on

Rating:

Good guys. Very personable.

leo m. on

Rating:

Yes if the equipment is well maintained and cleaned .

KATHLEEN E. on

Rating:

Customer did not leave a comment.

MICHAEL P. on

Rating:

Customer did not leave a comment.

chukwuma n. on

Rating:

Close the location down. A word is enough for the wise.

Barry D. on

Rating:

Customer did not leave a comment.

Kathryn R. on

Rating:

Nothing! The owner of the shop was incredibly kind, friendly, and accommodating!

LOUIS K. on

Rating:

Great customer service!

francisco r. on

Rating:

The people were very polite. I told them they were the best U haul people I've dealt with. The truck was well maintained.

robert a. on

Rating:

1. Showed up to appointment to pick up rental and was asked to wait for manager by one of the mechanics. Waited 10-15 minutes for him to arrive. 2. Upon returning the car the manager was not present and the mechanic could only do a limited amount of paperwork regarding the rental. He took down mileage and fuel level. Could not charge me or give me a copy of the form he filled out. Told me I could write it down if I wanted to. Said I would be charged later that day and the receipt will be e-mailed. 3. After two days no e-mail so I had to call to find out how much the charge was. I was told $33.46. An e-mail recipt was sent to me immediately after the phone call. 4. Looking at my bank account online I now see I was charged $35. I'm completely dissatisfied. The amount I was overcharged is small but I would like it back. I don't wish to contact the garage I was sent to to request it. Hopefully you can help me out with this matter.

GABBY S. on

Rating:

My partner paid well extra payment we were charged first four times. Try to have the $79.99 reinstated and reverse the payment back to card Then paid 70. payment at the site pretty adobe and they had already deducted 35 dollars the day we arrived there and the adobe Rd. was close We had the truck clean had 1/4 quarter tank. We waited with the truck there all sunday day till next day we baby sat your truck. we are responsible people. You should not charge the charges with out our consent the $79.99 and the $35. dollars. Sincerely: Gabby Gabrielle Southwood night

LUKAS L. on

Rating:

Great service

FELIPE B. on

Rating:

Customer did not leave a comment.

chris m. on

Rating:

Very good service.

Kevin M. on

Rating:

Customer did not leave a comment.

ELIM C. on

Rating:

Customer did not leave a comment.

robert g. on

Rating:

It was a great experience ...will rent again from him.

ANTHONY D. on

Rating:

Great service!

Benjamin D. on

Rating:

Nothing at all. Checking in/receiving truck was quick. When I returned the truck, the gentleman in charge was helping someone with their car issue. Rather than have me wait, he assured me I could return the keys to his desk and that he would email me a final receipt. After a day a moving, that was most appreciated. I would certainly utilize the services of this garage again.

bobby g. on

Rating:

Great guy

KAREN H. on

Rating:

Customer did not leave a comment.

estevan m. on

Rating:

Customer did not leave a comment.

ARTHUR S. on

Rating:

Everything is perfect!!!!! Highly recommended !!!!!! Thank you Shahe for the great service !!!!!!!

shahe o. on

Rating:

Very professional and helpful I will always recommend the facility to others with out a doubt

Barry B. on

Rating:

Excellent service and a friendly operation. A very convenient neighborhood provider.

CARLITO C. on

Rating:

Customer did not leave a comment.

DANIEL M. on

Rating:

Customer did not leave a comment.

remi j. on

Rating:

the guy there was real cool and great!!! we WILL rent from him again every time we need one. thank you!

Kathleen E. on

Rating:

Customer did not leave a comment.

poramat s. on

Rating:

Customer did not leave a comment.

Patricia P. on

Rating:

The truck was not there and ready by 4pm. They had to wait for it to come in. I was supposed to get a two rom truck and got a one room, which is okay but I didn't think the mileage was .79 a mile I was quoted at .59 per mile. At drop off there was no one there which is okay but my son, not feeling it was safe attached a key to the key ring and locked the back of the truch so no one could get inside. Instructions were given to my father and son to call the cell number on the phone and someone would come open the gate at drop off. There was no answer on either number they were given on the card. Hence the lock and key that were put on the truck. Also if you are charging .79 per mile and the state cost of mileage is .565, why are people told to fill the truck up with gas before they return it? It seems to me that wee as customers arebeing double charged. Fill it with gas and pay mileage. ???????

GREGORY K. on

Rating:

Customer did not leave a comment.

STEPAN B. on

Rating:

Customer did not leave a comment.

MARK W. on

Rating:

Adding a non-existant accidental damage charge of $501 to my rental made a simple move a nightmare. I will never deal with your company again, nor will anyone who I can tell about my experience.

Vladislav K. on

Rating:

Customer did not leave a comment.

CINDY ANN C. on

Rating:

Very helpful. Great experience.

SCOTT G. on

Rating:

Customer did not leave a comment.

WARREN M. on

Rating:

Customer did not leave a comment.

Susan V. on

Rating:

Customer did not leave a comment.

Mark T. on

Rating:

Customer did not leave a comment.

PENNY C. on

Rating:

Shahe O. was very helpful, pleasant and accommodating. Thank you very much!.

reitzin p. on

Rating:

Customer did not leave a comment.