I made a reservation at the U-Haul in Sherman Oaks on Hazeltine. When I arrived at the agreed-upon time they did not have what I reserved. In fact, their operation was a construction zone and this location should have been taken offline. The computers did not work and the staff there were clueless. Probably the stupidest humans I've ever dealt with. I called another location and got a customer service person, not in California, who sent me to a location completely out of the direction I needed to go. This whole side track took an extra two hours of my time and instead of $20 for a trailer, I had to rent a truck at a cost of $70 after the fee, mileage, gas, and insurance. I plan to call the 800 number and complain before I do a Yelp review with the above rant. The Saticoy location was fine just way out of my way.Chuck W.
A Plus Auto
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Van Nuys, CA 91406
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Great guys! Customer oriented and helpful.Vasiliy S.
Easy to work with, no issues getting the vehicle. Easy drop off. The most difficult part was the self pickup through the Uhaul website.John H.
We had no idea where to leave the van. When we picked it up, it was on the street. When it was time to return we noticed the same street had signs that said 11pm-5am tow away, on both sides. The app said to leave it in a lot but didn't specify where the lot was. The U-Haul location is run out of an auto shop, which had all its parking blocked off after hours. The nearest lot looked like it was for a neighboring business and the majority of the spaces said no U-Haul parking. We called the U-Haul hotline and no one knew how to help us since they were going to be closed all weekend. There needs to be information provided at pick up and there needs to be information written on the key drop off boxE'lon W.
The entire experience including your website (couldn't find me or my order) phone service (Less than 5 minute wait became 20 with No Answer - I hung up.) Had no I idea the great Uhaul Co., completely sucks now! - At Every Level of Experience!David C.