Customer Reviews for A Quality Transmission
(U-Haul Neighborhood Dealer)

83 reviews

9260 Hwy 51 N   Southaven, MS 38671

(662) 393-4435

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/3/2021 - 7/10/2021: Closed

Services at this Location:

Contact Us

(662) 393-4435

9260 Hwy 51 N
Southaven, MS 38671

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/3/2021 - 7/10/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Good customer service!

Spencer M. 
Rating:
4.0

Customer did not leave a comment.

Michael E. 
Rating:
3.0

Customer did not leave a comment.

shangela D. 
Rating:
4.0

Customer did not leave a comment.

Shareese I. 
Rating:
3.0

Customer did not leave a comment.

barbara R. 
Rating:
3.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

There's nothing that you can do to change anything it's fine.

james J. 
Rating:
5.0

I'm so thankful they were available to help when the location

crystal G. 
Rating:
5.0

Customer did not leave a comment.

gloss T. 
Rating:
1.0

Keep your pets at home.

Keyunna B. 
Rating:
2.0

Customer did not leave a comment.

sharon G. 
Rating:
1.0

After waiting for the late Uhaul clerk to arrive to work, I was charged for gas although I returned the vehicle with the same amount of gas that was originally in the Uhaul. After reviewing the Uhaul, the clerk stated my receipt will be emailed. I requested a hard copy and to my dismay I was charged $20 for gas. I asked the clerk about the charge and she responded with “it's a hair off”. I showed her a picture of the amount of gas that was in the tank when I picked up the vehicle and a pic of the gas meter line I took while waiting on her to arrive. I wanted her to see for herself the bogus charge she added to my rental fee. She then had the audacity to say, I am sorry, I had to charge you because it's not the same amount. I will never rent from this location again. I had the proof to prove to her she was wrong for adding the $20.00 charge. Bad business practice. I politely left the dirty facility . I wouldn't recommend this location at all.

tamara M. 
Rating:
5.0

Stay the same very professional and friendly to the customers!!!!!

Troy M. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Scotty G. 
Rating:
4.0

Keep doing good work!!

DL B. 
Rating:
5.0

Customer did not leave a comment.

Wanda G. 
Rating:
3.0

Fix the app or computer system. It runs too slow and kicks you out in the middle of the rental process. The location is great.

Ashley L. 
Rating:
4.0

Having smaller trucks available. I only needed at 15 or 16 ft rental and ended up with a 26 ft because that's all that was available. I reserved my rental almost a week ahead of time and didn't know I was getting such a large truck until I got there.

ashley L. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Celeste B. 
Rating:
3.0

Stop scheduling online if they not sure of the availability

lanina C. 
Rating:
5.0

Great and fast service

Jeffery M. 
Rating:
4.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Excellent and very professional staff. I will continue to use this location.

Keena D. 
Rating:
5.0

Customer did not leave a comment.

Andre W. 
Rating:
5.0

Customer did not leave a comment.

don S. 
Rating:
5.0

Awesome People!!!

Patrick K. 
Rating:
5.0

Totally excellent service by representative “Joanie” as well as her associate . Complete attention given to every detail of rental. Will definitely re-visit this dealer for future needs !

George S. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
1.0

Customer did not leave a comment.

MIke B. 
Rating:
5.0

It was a last minute decision, but they had what I needed. Very happy with the service I received ????????

Kenya C. 
Rating:
5.0

Customer did not leave a comment.

Rhonda W. 
Rating:
5.0

Nothing

Brenda H. 
Rating:
5.0

Thank you. See you next time

Latoyan H. 
Rating:
4.0

Customer did not leave a comment.

Helen B. 
Rating:
5.0

Customer did not leave a comment.

THEODORE E. 
Rating:
5.0

The services were impeccable you'all did as excellent job, thank you,will tell all my friends about your services!!!!!!!!!!

Etharine P. 
Rating:
5.0

Customer did not leave a comment.

Clifton D. 
Rating:
2.0

It was a transmission shop so the look didn't bother me & the lady who checked in the truck was very pleasant.

Angela J. 
Rating:
5.0

Customer did not leave a comment.

Jerome A. 
Rating:
2.0

Customer did not leave a comment.

Sheena M. 
Rating:
5.0

Customer did not leave a comment.

Anjanette B. 
Rating:
3.0

Person who assisted me was very friendly

James B. 
Rating:
5.0

No improvement. The rental , pickup and return policy was easy. Front desk receptionist and truck hitcher was very helpful.

Keena D. 
Rating:
5.0

Customer did not leave a comment.

Mariam D. 
Rating:
5.0

Customer did not leave a comment.

larry L. 
Rating:
5.0

Great location and wonderful customer service

sharona R. 
Rating:
3.0

Customer did not leave a comment.

Nicole H. 
Rating:
5.0

Very nice and helpful

LYNN N. 
Rating:
3.0

I ordered two dollies: a large appliance dolly and a regular one. I received neither. When I spoke with the U-Haul representative from the 1-800 number, she assured me that someone from the location would contact me via phone. I have yet to receive a phone call, and I have not been made whole for what I was charged for the dollies.

Farae W. 
Rating:
5.0

Customer did not leave a comment.

charles H. 
Rating:
5.0

Had a good experience with A Quality, everything went very smoothly

Tom M. 
Rating:
5.0

Customer did not leave a comment.

tyrone W. 
Rating:
5.0

Customer did not leave a comment.

marvin S. 
Rating:
5.0

Customer did not leave a comment.

eddie L. 
Rating:
5.0

Customer did not leave a comment.

freddie L. 
Rating:
3.0

It's a transmission shop, so what can you say, but she was very nice and very pleasant. The vehicle was clean and full ready to go.

steven R S. 
Rating:
5.0

Renting a U-Haul here was easy and affordable.

kianna S. 
Rating:
3.0

Customer did not leave a comment.

Ileen M. 
Rating:
3.0

Customer did not leave a comment.

Silas F. 
Rating:
3.0

Customer did not leave a comment.

Harry C. 
Rating:
2.0

Customer did not leave a comment.

Helen W. 
Rating:
2.0

The convenience of making the reservationson short notice was awesome. However,it did say MY phone used to make the reservation would be needed to open. I leave work, arrive 2 to 3 min early, in order to get a head start b4 movers arrive. After 15 tries, my phonelocation still can't be picked up... I'm unable to get the truck. My daughter is with me. She logs into my account from HER phone , she is able to unlock the truck etc. In one way this is great , it meant I nor my phone did not need to be present. On the other hand I could have given that information to my daughter, she could have met the movers etc. Saving me from leaving work...also my location & internet were working fine. I have no idea what the problem was. The truck was clean, the location a little on the shady side. No one would need to go there alone, nor leave their personal vehicle. Annette King

James L. 
Rating:
5.0

Mrs Wood made our rental go smoothly. She was more than helpful to suggest a truck to fit our needs and offered helpers if needed for the move. If businesses had more people like her there would be a lot less headaches. She even called back to make sure our move went smoothly. Please let Mrs Wood know how helpful and friendly she was with our move. Thank-you!!!! Frank Green

Frank G. 
Rating:
4.0

Customer did not leave a comment.

William T. 
Rating:
4.0

Customer did not leave a comment.

Percy H. 
Rating:
5.0

Customer did not leave a comment.

Wendy B. 
Rating:
5.0

Customer did not leave a comment.

Ruby L. 
Rating:
5.0

Send a driver and unloader lol. Honestly it was one of the easiest transitions ever no improvements needed. Thank you

Charles I. 
Rating:
3.0

Waited three hours for returning truck. They did call customer, said it would be 20 minutes. Truck smelled of cigarettes smoke. Used truck less than 2.5 hours, 40 miles one way. Did not get any consideration for the inconvenience. Was not told the contract. What does the $19.95 per day? I paid less over all going out state going over 400 miles.)ll

Joyce F. 
Rating:
4.0

The trailer did have a leak which got on a piece of furniture, but there was no visible damage.

Roy A. 
Rating:
5.0

The passenger door seems to have a closing problem. I received a message almost every time it was closed that it was open. It did close after it was slammed.

Linda D. 
Rating:
5.0

I would highly recommend this location. The staff is very professional and helpful.

Keena D. 
Rating:
5.0

My agent was very knowledgeable and helpful. She has a positive attitude. I loved her customer service.

erickeith J. 
Rating:
5.0

I made sure I put you guys fuel hand back in the same place and was still charged 9.50 that's not a lot of money to lose a good customer and free advertising

GLYNN M. 
Rating:
5.0

Nothing very good customer service and welled informed

Sandy K. 
Rating:
3.0

The U-Haul confirmation indicated the wrong pick up location on the map. The actual location was several miles further south on the same street. Apparently there is a problem with the GPS for this location.

Dave O. 
Rating:
5.0

Customer did not leave a comment.

Frankie B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Our company Delta Gastroenterology used their trailer to move medical equipment and office furniture from our Senatobia location to our Southaven location. The front desk staff processed us quickly and they hitched our trailer to our vehicle and we were on our way. Upon returning, the front desk staff quickly processed us, they unhitched the trailer and we were on our way. I would highly recommend this company. K . Duncan

KEENA D. 
Rating:
5.0

Fix seatbelt on passenger side ...no latch for seatbelt!

HERBERT B. 
Rating:
3.0

Customer did not leave a comment.

Dale B. 
No reviews have been submitted for this location.

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