Customer Reviews for A Royal Moving and Storage Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A Royal Moving and Storage Inc

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Sean M.
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Very rude and unpleasant staff to work with. No one was wearing face masks, from the office staff inside to the employees in the warehouse side of the building. There is no clear direction to how you're supposed to access your Uhaul U-box, I was yelled at by an employee and the store manager despite having called in ahead of time to access my storage box. I was told there were signs up front but no reasonable customer would be able to see them without being told ahead of time. I work with the public, and speaking to customers with courtesy and respect is an essential part of any business. After I was finished emptying my box, I was left two passive aggressive voice messages from the office staff.1 star from me and will absolutely never use again.

leon H.
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I WAS OVERCHARGED FOR EVERYTHING THIS IS THE WORST COMPANY EVER

Darwin R.
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The truck was so dirty. I had to sanitize and sweep everything. there were nails and screws in the back floor and dirt and sand everywhere.

Carlos F.
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Customer did not leave a comment.

DENNIS D.
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Customer did not leave a comment.

Daniel N.
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Customer did not leave a comment.

Kathleen C.
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Excellent service.

Jeffers D.
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Customer did not leave a comment.

Stuart M.
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This location was not equipped to help me load me vehicle onto the transport and almost damaged my vehicle in the process.

Carmen S.
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The truck and location smelled. We filled the gas tank to the same line but still was charged for fuel. After calling the location to question the charged, to be told that we needed to contact the 800#. After several attempts to reach the correct department, we were told that someone will be in touch. Overall experience has been a headache and inconvenience.

yenel F.
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Customer did not leave a comment.

Yvonne A.
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Customer did not leave a comment.

Julio R.
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Melissa R.
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Not put the transport already on a truck . That prevents the user from using ine od the main and greatest features of thentruck. The wonderful rampm and also connect the chain to the frame of a car, not just a random bar that was underneath the car.

Kathy G.
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I have never been treated so horrible at any time with any business. The owner of this location ( 6810 Old Cheney Hwy. Orlando Fl. 32807) is extremely disrespect & apparently a violent man. He approached me in such a manner that I honestly thought he was going to hit me. As if that wasn't bad enough he then charged my card with a fraudulent charge. I had to call Customer service & report this guy. Once speaking to the field manager & a customer service rep. my over charge was taken care of but considering this guy has apparent violent tendencies.... I strongly will advise anyone & everyone to make sure they never do business at that location. I just thank God I didn't get physically harmed.. No one should ever be treated like I was today.

Julio M.
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Customer did not leave a comment.

Dominic B.
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See comment above in relation to this location. A complete rip off !!!!

Qiana J.
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The truck was dirty and the man insisted on him taking pictures of the miles in the fuel so that I didn't have to but I realize what he did was scammed the system because I feel the tank to 5/8 right before I got to the U-Haul location and he said that I only had it at a half a tank. Con artist swindlers whatever you want to call them that's what they are. Disgusting. U-Haul commissions me to tow a trailer from Pompano to Orlando in exchange for $250 within 1 business day it's been 5 business days and I still don't have the money. This experience has been a freaking nightmare.

Michael S.
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The first thing the man that I turned the key into did was swear. What a sorry individual and poor representative for uhaul.

Daniel O.
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Very helpful and honest. They received my transporter and helpful with my questions after my incident with a faulty transporter

Enrique V.
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Customer did not leave a comment.

Adam J.
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Customer did not leave a comment.

Winona S.
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The cab was full of roaches and we had to spray it down before loading???? Overall, customer service was great. Jenella was very nice and helpful

Justin M.
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Very polite and helpful manager

Keith H.
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Customer did not leave a comment.

Nicole D.
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U-Haul dealer smells bad. Hours are different than what is listed online and what someone told me here inside the store. Online it says they open at 7am, on the door it shows 7:30am, and the people in the store said they opened at 8:00am. No truck ready when I arrived at 7:40am even though the website said I could arrive up to an hour prior to my appointment time.

Edgar S.
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Thank you Miss Maria

yenel F.
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Customer did not leave a comment.

Edgar S.
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great service

Edgar S.
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Great personal

Tyina G.
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Customer did not leave a comment.

linda r. | Overall Experience |
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Everyone was very friendly and helpful. Maria, was especially both on the phone and when we arrived at the facility.

Melissa R.
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Customer did not leave a comment.

paola G.
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excellent attention

Erwin G.
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The truck was stolen after I returned it. I had to inconvenience myself the next day to file a police report. The area was extremely unsafe.

Bilal K.
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Stick to your guarantee policy and not send customers' things to 3rd party locations

Jessica D.
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Customer did not leave a comment.

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Customer did not leave a comment.

CHARLEY M.
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Have this dealer in your website!

No reviews have been submitted for this location.

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