So I did the 24 hour check in as they closed at 3 PM on Friday and I was due to pick up at five. They have no lockbox so the keys were under the visor, no big deal. But I got there to check in and The U-Haul app was very glitchy. It hadn’t enabled me to pre-register so I had to upload my license and then I had to wait for them to confirm me. I had to give my place of work which is closed on Fridays and they reach the answering service or they tried to text a number that’s not a cell. So they couldn’t verify me. I needed to verification so one was my sister who got a text, but never got a call. All while we’re in a rather remote area of Sanford and it’s getting dark. So then they asked for another reference because my office one didn’t work and I gave another sister again got a text, but never got a call. And after sitting there and it’s getting dark and I’m out in the boonies in an industrial area where I don’t exactly feel safe I chatted with the agent via chat and finally got an approval. I mean, honestly the keys were in the truck and I could’ve just driven off with it after taking all of the pictures rather than waiting. But I was good and I waited until it was all official and then I drove off. But I wouldn’t use that location again. Not as a single older woman.
HEIDI F
A Royal Moving and Storage Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sanford, FL 32771
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I arrived at the location to drop my rental off. I wasn’t greeted at all. A random man jumped on my truck, didn’t speak and then proceeded to be rude when I asked a question about whether I would be charged if I was a little off of half a tank because when I got my rental it was not at half a tank. I asked if that would be an issue and he told me to ask the associate on the inside. I took it upon myself to just go get the gas myself. He got upset, to which Im still confused as to why, and decided to call me a dumbass and other names as I drove off and then asked what am I doing. Im a 34 year old man who does not need anyone’s permission to refill a truck so it just seemed a little out of pocket. I try to be a decent individual but that almost started an incident at the location. Uhaul y’all need to hire or only do business with people who know how to properly conduct business. The clerk or what have you, also did not greet me. She stared at me and then asked me if I needed help. I told her I was dropping a truck off and handed my keys over.
Corey RSite good, rain bad
Suzanna PWhen I returned the van, I opened the side doors and there was roaches everywhere. The van is kept in a grassy area next to a woodsy area. Hope they didnt get into the furniture I moved. Very disappointing for the money I paid.
Amy WWhen I went to the location to pick up the van, the door was locked at 11 am when they posted on the door that they open at 7am. After walking around the building and not finding anyone I started knocking on the door and someone came to the door. Once leaving with the van the indicator on the dash said that the oil was low. Then the engine light went on. I called the location to notify them, and they never responded. I pulled into a gas station to check the oil and there wasn't any oil indicated on the dip stick. I put in two quarts. There still wasn't any indication on the dip stick but the engine light went off and so did the low oil indicator. The morning I returned the van the low oil indicator came back on. I notified the person who checked me in that the van has a problem with the oil. When I arrived home, I checked the two spots that I parked the van and noticed oil all over the place. The engine obviously has a serious oil leak. The woman who helped with the check out and check in reimbursed me for the 2 quarts of oil and she was very helpful.
Daniel G