Customer Reviews for A Safe Pineville Storage
(U-Haul Neighborhood Dealer)

309 reviews

2549 Monroe Hwy   Pineville, LA 71360

(318) 290-3013

Location Hours

  • Monday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Tuesday:
    9 am - 1 pm / 2 pm - 12:30 pm
  • Wednesday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Thursday:
    2 pm - 1 pm / 2 pm - 5:30 pm
  • Friday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 4:30 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(318) 290-3013

2549 Monroe Hwy
Pineville, LA 71360

Services at this Location:

Location Hours

  • Monday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Tuesday:
    9 am - 1 pm / 2 pm - 12:30 pm
  • Wednesday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Thursday:
    2 pm - 1 pm / 2 pm - 5:30 pm
  • Friday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 4:30 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Spray for the roaches they were horrible

Elkeidra L. 
Rating:
5.0

Customer did not leave a comment.

Chanchio S. 
Rating:
2.0

I was upset because I got there about 8:00 to turn my truck in for 8:00 p.m. cuz it was due back for 9:00 p.m. and could not get the website to stop jumping off tried from two phones had to call somebody else to come to the storage place to help me get it checked in and ended up getting checked in after 9:00 p.m. so I'm expecting that I will not get that $20 charge because y'all can go to the camera and see that I was there

Lightle W. 
Rating:
5.0

Customer did not leave a comment.

Torrinio L. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
3.0

Customer did not leave a comment.

Chris V. 
Rating:
5.0

Customer did not leave a comment.

Burton D. 
Rating:
5.0

Customer did not leave a comment.

seth B. 
Rating:
4.0

Customer did not leave a comment.

ada W. 
Rating:
5.0

Customer did not leave a comment.

Wayne T. 
Rating:
2.0

The lady was not well trained and could not reach a supervisor to help her. I had to spend over 30 minutes on the phone, in the parking lot to get a uhaul rep to assign a drop off location. I was not able to do it on the App, like the rep from Georgia told me I would. Overall, this was the most difficult uhaul rental I have ever experienced. The truck was excellent. It is the service provided by the non uhaul employed representatives that made it difficult.

James A. 
Rating:
1.0

The gas hand was not were you said it was I took pictures and sent it in I want my deposit back

Melissa M. 
Rating:
5.0

They were very helpful and friendly will definitely recommend this location in the future

Mary L. 
Rating:
5.0

Miss Cindy is an excellent representative. She did everything she could to help us during our move. She is patient, kind, and understanding and we are so grateful!

Lori W. 
Rating:
3.0

Electronic use was too redundant. I had to fill out the same information three times. After that my license was scanned providing the same information I spent time filling out.

Scott N. 
Rating:
2.0

Walking up to the entrance it a task because Cindy parks her golf cart in the middle on the side walk in front on the entrance door. The store is clean and presentable until you get to the counter and it's a mess back there, literally and figuratively. Cindy, the csr, was not pleasant. I heard her interactions with another customer before she helped me and I was surprised she even still had a job there or anywhere. It wasn't necessarily what she said rather than how she said it. I arrived at 430 and was supposed to have my rental ready for pick up at 415 but she was not. Her very irritated response was “you have a rental for today are you sure? I haven't had a chance to look at the reservations.” They close at 5 and I made my reservation at 7am that morning. I also called and left messages that morning which no one returned my call. I brought that up to her and she responded she doesn't come in until 9 which let me know she knew I called and heard my messages because I called around 845am which I didn't share with her when I said I called. She locked herself out of the computer after banging on her password wrong several times. She then called Zachary and had him pull up my reservation. After reading all my debit card information aloud with other customers present on speaker with Zach I finally checked my own truck out, Loaded my additional rented equipment myself and got a truck 20' longer than I reserved because she didn't have time to check the other truck in yet (at this very quiet location while she's playing games on the computer 🤷🏻‍♀️). The next day dropping off wasn't any better. My husband and I waited there to drop off the keys. No one was there and didn't returned at the posted time so we had to leave and returned later. Not what you want to deal with after moving, painting and cleaning a house for a week with a 1 and 2 year old. This is not my first interaction with this location. Previously went in to buy moving supplies and was very rudely told I couldn't purchase anything there without cash so I left and went somewhere else. They also have a sister location in ball A-safe that's very similar minus rude Cindy. They are unorganized, bothered when you call if they even answer and NEVER at the office.

Lindsey S. 
Rating:
5.0

Customer did not leave a comment.

dalton M. 
Rating:
3.0

Customer did not leave a comment.

Becky S. 
Rating:
5.0

Make sure all tires are fully aired up and keeping the air in them. I had a small leak in mine, but I managed to refill it at every gas fill up.

Katyrina H. 
Rating:
5.0

Customer did not leave a comment.

Deirdre L. 
Rating:
4.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

Brandon J. 
Rating:
4.0

Customer did not leave a comment.

CLAIR R. 
Rating:
3.0

Customer did not leave a comment.

CAROLYN A. 
Rating:
5.0

Customer did not leave a comment.

WAYNE T. 
Rating:
1.0

Lady was rude, very unprofessional, Huge attitude, very disrespectful toward us. Tried to explain but she keep talking over my mom, what a disgrace to have someone represent haul this way. Never returning to this location.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

PAMELA I. 
Rating:
5.0

Customer did not leave a comment.

Duanne H. 
Rating:
5.0

My appointment time was for 9am . I had called around 8:30am; no answer . I just wanted to confirm my appointment time,make sure that the trailor was there , and to make sure that the location was correct . No one was there or busy with another customer . Everything else ; was GREAT !

RONALD W. 
Rating:
3.0

Me t time a person a 26 ft truck have it at the location! My reservation was switched to another city, and 20 mins before I got there I received a text telling me it wasn't there, so I had to switch to another size truck

Andrea O. 
Rating:
5.0

Customer did not leave a comment.

Betty L. 
Rating:
1.0

I was told I could use the 24/7 app to get the uhaul with my phone. When I get there after a 10 hour drive with my kids I could not get the truck I spent 2 hours on the phone just to find out a had a past due balance from 2013 which I had no recollection of and I even asked before I reserved if there was a past due bill from a previous time because I've had issues with my mother getting things in my name and I was told no! Was told it would be 530$ just to find out after I get there it's going to be 1,000$ for me to get the uhaul because I did have a past due balance. I was lied to about what time I could pick up the truck. The door did not want to close and the mirror wouldn't even turn in so I could properly see on the side of me! It Was hands down a horrible experience! I had to talk to so many different people who all gave me different information! I will never use this company again and will make damn sure my mother in law who is a pediatric surgeon and my father in law who is an attorney spread the word to their colleagues!

Paige K. 
Rating:
3.0

They charged me a fuel fill up fee even though I brought the truck back with the same amount of fuel that it had when I received the vehicle.

Joel W. 
Rating:
3.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Great Staff Here U-Haul Corporate needs counseling though.. Charged for the extra 14 miles was a bit extreme … started to just fill the tank like the old days but glad I didn't…. $20 in extra gas + extra $6 something for 14 miles over… At LEAST I'm Done moving!

andrew O. 
Rating:
5.0

Customer did not leave a comment.

FAREL S. 
Rating:
3.0

I wasn't able to get a dolly and I was charged for it anyway.. how can I get that taken off . Cuz when I went to pick up the dolly the office was closed.

Kareen P. 
Rating:
5.0

Have more equipment for use

Charles B. 
Rating:
5.0

Mrs Nikki was great! She is very courteous and professional. Thank you for making our rental process easy.

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

ARTURO L. 
Rating:
3.0

The truck share 24/7 was not easy to use. It kept kicking me out of the site and it took about an hour for me to get the uhaul after my scheduled time

Deiastria J. 
Rating:
1.0

I was scheduled to pick up my truck at 7am. I was at the storage place and it was not ready to pick up. Had to wait till 9am to pick up. Paid movers for 2 hours of nothing.

Brelan B. 
Rating:
2.0

Rude employees and the U-haul was dirty when I picked it up

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Had problems putting in mileage on app. Called customer service and they were amazing

corey H. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
1.0

Customer did not leave a comment.

melton H. 
Rating:
5.0

Customer did not leave a comment.

Sherri C. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly J. 
Rating:
5.0

Customer did not leave a comment.

Milton B. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Very good Customer Service

Brenda E. 
Rating:
1.0

Hire a new customer service representative. Very rude and unprofessional. Nikki Bailey called me saying I needed to go pick up a empty box I left on the property. It was a accident and if I didn't she would charge me $25 for clean up. She wouldn't allow me to going the building without a face mask, but I had my shirt covering my face. My face mask got damaged during the move. I think Nikki could of been more understanding and not call me with a attitude because of something was accidentally done. She told me she couldn't helome check in because she was on a conference call to leave my key in the box. She said she will not check my uhaul back in until I went pick up the box. It was to late to turn around because I was almost to bunkie,LA 45 minutes away. I will not recommend or rent from this location ever again

victoria B. 
Rating:
5.0

Customer did not leave a comment.

Don F. 
Rating:
5.0

U-haul corporate needs to do a better job communicating with locations. The local staff had incorrect return dates and issues in taking a PO as payment due to lack of communication. They were very fast to actually resolve the issue.

JORDAN C. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Theronda G. 
Rating:
5.0

Customer did not leave a comment.

Christopher I. 
Rating:
2.0

Have your employees physically check the equipment with the customer to determine any damage or trash left in the vehicle. And, on return of the vehicle, it would be more convenient for the customer if an employee would be PHISICALLY PRESENT AT THE DROP-OFF LOCATION FOR CHECK-IN!

Patricia M. 
Rating:
2.0

The lady at the front was awesome in every aspect. However the gentleman who was there when I checked out he was very unprofessional. Upon me returning the truck, I tried to use the app to check in my rental Pryor to the store opening. I saw the same gentleman working there, he was moving a larger truck around the location. I asked if he could help me with the app and he said no your going to have to wait until they open, I asked if he worked here and he said not today just fucking wait until they open... I said thanks for your help and have a blessed day.. I didn't appreciate his attitude with me, I just was having issues with the app... Hoping he could help...

jonathan K. 
Rating:
4.0

Customer did not leave a comment.

jennifer M. 
Rating:
4.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Landell M. 
Rating:
5.0

Customer did not leave a comment.

Danielle L. 
Rating:
1.0

Ensure the equipment is clean, and the staff pay more attention to detail. I was overcharged and belittled before the lady realized her mistake. Now i have to wait several days for a refund.

Ashantae H. 
Rating:
3.0

I did not get a copy of the insurance that I had purchased the agent did not even get out of his seat the entire time we were there… And our truck had a leak in it and all the contents were soaked

Beth F. 
Rating:
4.0

Customer did not leave a comment.

Adrian B. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Kim M. 
Rating:
4.0

Customer did not leave a comment.

sarah H. 
Rating:
4.0

Customer did not leave a comment.

DOMINIC W. 
Rating:
5.0

Customer did not leave a comment.

CENLA M. 
Rating:
5.0

Customer did not leave a comment.

Anita G. 
Rating:
5.0

Customer did not leave a comment.

Dannis A. 
Rating:
4.0

Customer did not leave a comment.

Betty A. 
Rating:
4.0

Customer did not leave a comment.

Perry D. 
Rating:
5.0

Customer did not leave a comment.

Terri C. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Terri C. 
Rating:
2.0

The location was fine, but when I was trying to return the truck, l could not see anyone at the desk, so l came back, hoping to see someone in the building, but still, l could not see anyone. Finally on the last try, when l had driven off, my husband said that he thinks he sees someone, so l turned around, and came back up the highway, and so I pulled closer to the building, looked in, and l could barely see her head behind the computer. So l went in, and l told her that l didn't see anyone in there earlier. Anyway, l was CHARGED an EXTRA $40.00, for not being able to see someone behind the desk to return my keys. lI believe that l should get my $40.00 refunded, because who knows where she was when l arrived to return that truck. I don't know if she was asleep or what, l just know that l didn't see anyone, and l was NOT going to leave that truck there with the keys for someone to steal it. I did not see a drop box at the time, because I was looking for someone to put those keys in their hand for safety reasons. Thank you Uhaul for reading my committ. Have WONDERFUL BLESSED day.

Shannon H. 
Rating:
1.0

Both the woman and the man at the location where I picked up and dropped off were very rude (I jokingly asked her if she'd washed and waxed the truck and she responded “no - but I did rip the biggest fart ever in the cab) and their general attitude was that I was inconveniencing them by renting the truck. The location where I reserved the truck (Terry's Secure Storage in Alexandria, LA) are the exact opposite - they smile a lot, have a very positive attitude, and look for ways to make reserving a uhaul a great experience.

Joe P. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Be more upfront and forth coming about the prices on mileage and what your actual cost will be instead of charging $160 more than the quoted price given at time of pickup/rental !

john S. 
Rating:
5.0

Customer did not leave a comment.

Latisha L. 
Rating:
5.0

Nothing.. Excellent customer service!!

Bridget P. 
Rating:
2.0

I know they were closed but since someone was sitting at the desk we had one question. The lady DUCKED behind the desk when we knocked. Saw her face and she HID. She peeped once and when I looked at her she dove behind the desk again. Could see the top of her head. SO CHILDISH. Grown woman ducking & hiding. Smh

Leesa B. 
Rating:
5.0

Nothing, customer service agents were awesome !!!

Terry Q. 
Rating:
3.0

Terrible experience! Made reservation a month in advance for a 15' Truck. Day before move found out I had no Truck and had to go to different location for a 26' Truck. This truck quit on me 4 times before I called roadside assistance to come replace fuel pump causing hour and half delay. Overall stressful experience for a five hour move. Will definitely consider another company for my next move.

gary E. 
Rating:
4.0

Customer did not leave a comment.

Earlene A. 
Rating:
3.0

NO ONE THERE AND SIGN SAID IT WAS OPEN

GARRY S. 
Rating:
1.0

Location wasn't the problem they said they had no control AC quit working check engine light came on truck would barely pull call the 1-800 number no one ever answered

Darryl K. 
Rating:
5.0

Online drop off was not working. Would not allow me to upload the photo and move on. Finally gave up and dropped off the key in the box.

Jeffrey P. 
Rating:
3.0

Customer did not leave a comment.

Lynn B. 
Rating:
5.0

Customer did not leave a comment.

Charlotte S. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY H. 
Rating:
4.0

Employees very accommodating

Crystal M. 
No reviews have been submitted for this location.

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