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AMEL L
Customer Reviews for A Safe Pineville Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady that we dealt with was a sweet caring and very nice person and help us with everything we needed . Love the great customer service that she provided
LESLIE BMake sure the steering alignment is good and ac filled up. Other that nothing ever thing was good. Thanks
Hubert HEnjoy my visit there
BRENDA SI can honestly say that Cindy did the best job imaginable!! Absolutely incredible.
jerry wThe sweet associate was so helpful, professional, and friendly. You can tell she has been in this industry for years; she has great recommendations that assist in meeting your needs. Didn’t know this was an authorized U-haul, but going forward this location would always be my choice. Thank you for providing such excellent service.
LATANYA NWhen I got to the location listed above , the employee seemed absolutely confused on which vehicle I was getting and where the vehicle was and gave me the wrong keys for the vehicle. The vehicle was not at the correct location so I had to drive to a different store to pick it up. Once I got there, the vehicle wasn’t clean and so I had to wait for it to be cleaned. Even after it was cleaned, the back of the vehicle smelled like a pig farm. Then, on top of all that, I get my email with my receipt and I was charged $15 for “Safe Move” coverage, which I never asked for; it was just added onto my bill afterwards. I would never recommend going to this location. It was overall a horrible experience.
ALEXANDER FManager on the phone that the lady called was disrespectful unpleasant no concern about the issue smart mouth unprofessional someone needs to talk to her about her nasty attitude
Troykeyla JThe lady at this location is super courteous and polite, I really enjoyed talking and laughing with her.
YOUMESIA WYou’re customer service representative was very helpful and very professional
Rusty TI was the only customer in the office, it took over an to get keys to a rental truck and to rent a storage unit both of which I had to sweep out myself before loading up. I paid cash for the storage unit rental and my debit card was still credited for the same amount and when I call the office to try to resolve the issue there is no answer. So I am currently looking for another storage unit facility and will be moving all my personal items as soon as possible, for I do not feel as though uhaul values it’s customers.
Kathrine IMs. Cindy was sweet and helpful. And so well was her son.
Pamela FThe lady at the desk was so sweet and friendly.
TABITHA TAttempted to rent the truck that I rented at 9am but the attendant would not let me have it until 4 pm
Micheal PThe customer service was absolutely amazing! Very thankful for the sweet lady at the desk who assisted us in adding an extra driver and taking care of all our specific needs. We definitely recommend this location to others. The whole process was smooth and stress-free!
Ethan DNothing. I had the best experience. The lady who works here was so kind, helpful, and knowledgeable.
April NCindy is knowledgeable, helpful and personable. She made the experience a positive one.
Leah HThey were incredibly slow and they said they would put me on truck share and they did not so I had to drive out there twice and it was not near my home
Angela MVery friendly staff
Damon COld lady working wasn’t to customer friendly, kinda rude & very sarcastic. Truck wasn’t looked through to good had a pocket knife left behind from previous renters . Would not rent from this location again
curleshia mHighly recommend!! By far my favorite location to rent from and I the rep that assisted me I think her name was Cindy she goes above and beyond for her customers easy to talk to and very understanding…
Mycheal MGreat people and great experience
Colby SThe sales lady was very nice and very helpful. Everything went good . I would recommed her and U- Haul to any one. Thank you
Patsy HDid a remote pick up and it was nothing but trouble. Took me a hour and forty five minutes to get the truck. Once finally got access the equipment that I also rented wasn’t on the truck. Made it to a different location right before they closed to retrieve the equipment. Gave me a hassle at first but finally gave me the equipment. All this made me late for the job I was doing. This is unacceptable. I reserve the truck and equipment at 8:30 am. I picked the truck up at 5:30 pm. You would think everything should have been ready and accounted for. Poor satisfaction
chad eI contacted Suzie a day ahead to make sure all was well and she was very helpful and made sure my pick up experience went very smooth.
LYNTON HU-Haul app didn’t allow me to access the vehicle. When I callled both U-Haul numbers for help they could not help. Thankfully had a phone number for the location and got someone to help
Thomas SCustomer service
tori sEngine light was on. Cab smelled bad. But it did the job. The lady was nice but did not finish meeting my needs before she rushed off to take care of something for another location.
Dorothy SAwesome employee
RICHARD BOur rep was very helpful and went the extra distance to help get the perfect size truck for what we needed. The process was so easy and it took away stress of trying to move our furniture in a short period of time in our schedule. Would definitely go to the same location again if needed but will surely spread the word.
Kandy CNothing wrong with the location. But the experience was aggravating. I arrived 30 minutes early to pick up my truck. There was no option in app or online to “pick up truck” and start the mobile process to pick it up. So I left and drove around for 30 minutes, thinking it may have been because I was early. Came back for pick up time and still was no option to pick it up. I had to call and sit on the phone for 30 minutes to be able to pick the truck up. I had to repeatedly take pictures of my license and myself, which was aggravating because the pictures were clear that I was taking. It was just an aggravating and not so smooth experience. I expected to show up, do the process on my phone, and get on the road. This put us back over an hour to start loading the truck.
Justin FThis location was great. Also just like the pick up location, fast friendly service, caring my beef is with the representatives on the phone. They didn’t explain or inform me of a lot of things that I should have been informed of deposits when you get it back if your location was closed where to bring it… maybe both of these locations that I picked up and dropped off teach the representatives on the phone how it’s done….
Cassidy SVery nice woman working. Great experience
Diana jthey so unorganized. Gave me a truck with no slide thing to pull to bring the furniture down. No dolly just a messed up day there. Have somebody there to help the other member.
Shantella SI was charged for the coverage fee without being asked. When I asked why the price was what it was I was told “it just is” instead of getting a breakdown of the cost. It took me 45 minutes to get the truck and I was the first person there.
Erin WYou sent the rental agreement and receipt to the wrong Deborah Weiss
Deborah WVery nice and polite staff !!
Timothy BCustomer service was excellent at this location after been giving the run around early was thankful to finally be greeted by smiling face and kind words to help me get through my move 5* service
Liza PThere was nothing to improve . The lady who check me in did amazing . She was very pleasant.
Daquisha JThis location was a long way out of the way for us. Not where we made the reservation. The lady did drive my husband back to his truck, which was nice. Uhaul needs to not move reservations to other locations than where the reservation is made! It’s should be the customer’s convenience, not Uhaul’s. Truck broke down within 30 minutes of picking it up and again the next day. Also, the ramp was broken. Overall, not a great experience. Moving is stressful enough without all this additional hassle.
Richard KI can't remember her name(i think it was Cindy) she was EXCELLENT! BEST CUSTOMER SERVICE!
Shedricka EThe very gracious and helpful lady (C. Payton) that works in the morning at that location in Pineville is just what we are missing in many businesses. She was courteous and went out of the way to make sure that I was happy with the vehicle going so far as to come out in the heat in Louisiana to inspect the vehicle with me and as soon as I arrived she immediately began to assist me. Very good I will come back again in the future. A++
Victor TThis particular rental was bad from the start. When I picked up the truck - i checked the UHaul app to ensure the contract info was correct. A number of items were included in my contract (moving cart/dolly / boxes / etc) that i did not pick up nor did the location i picked up from even offer (they only rent trucks). I called to remove the items - and they did so. Some how during my drive to Louisiana - the agreement with UHaul was removed / canceled as i noticed the 15' truck was not on my app. When i went to turn in the truck after unloading - the person at this location could not find it and called for help. then.....the person at this location gave the WRONG TRUCK NUMBER and made the return even worse. basically I was at the location trying to return the truck for 2.5 hours and when we left it still wasn't completed. It was until TODAY (the next day 22 July) that the app indicates the truck was returned. I also want to mention - the trucks A/C was not working properly. during my drive from CO to Louisiana - in order for the A/C to turn on - i had to remove my foot from the accelerator while driving down the road. As you can imagine - it got hot in the truck going thru texas and louisiana during a heat wave.
Kenneth HCindy is in over her head with UHaul rentals - she is a very nice lady - but her technical skills of running the storage and uhaul returns is lacking.
Kenneth HVery friendly and very positive conversationist
Mycheal MKeep doing what you all are doing
Lenroy LEverything went well, thanks to management helped out alot
Larry BNothing! everything went great very good service thank you so much.
Kisha PDillon and Ms. Cindy where very helpful. Courteous.
HOMETOWN WShe was a high energy type of person, friendly and affable!
Pamela GAwesome customer service
KIMBERLY AVery politely explained the process and paperwork. Friendly and made my experience go smoothly!
Karla LThe woman was bothered that someone walked in while she was counting money. She then said what do you want. I did get the truck after the day before (Thursday) I had reserved a truck at the 28 East location in pineville and was told to pick up at 2:30 pm (Friday). Got to 28 East location and no truck and door was locked. Had to call and reserve another truck at the Monroe hwy location. The stress I had to go through was unbearable and could have easily been avoided if the representative of Your company had done their job and been polite. I was always told if you work in any kind of job dealing with public, leave your problems at door and pick them back up when you leave.
Belinda DHave a middle seat position in the cab of the uhaul for as m additional passenger.
Karen DSpray for the roaches they were horrible
Elkeidra LI was upset because I got there about 8:00 to turn my truck in for 8:00 p.m. cuz it was due back for 9:00 p.m. and could not get the website to stop jumping off tried from two phones had to call somebody else to come to the storage place to help me get it checked in and ended up getting checked in after 9:00 p.m. so I'm expecting that I will not get that $20 charge because y'all can go to the camera and see that I was there
Lightle W