The truck share 24/7 was not easy to use. It kept kicking me out of the site and it took about an hour for me to get the uhaul after my scheduled timeDeiastria J.
Customer Reviews for A Safe Pineville Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was scheduled to pick up my truck at 7am. I was at the storage place and it was not ready to pick up. Had to wait till 9am to pick up. Paid movers for 2 hours of nothing.Brelan B.
Rude employees and the U-haul was dirty when I picked it upJoseph M.
Customer did not leave a comment.James L.
Had problems putting in mileage on app. Called customer service and they were amazingcorey H.
Customer did not leave a comment.Stephen F.
Customer did not leave a comment.Richard J.
Customer did not leave a comment.melton H.
Customer did not leave a comment.Sherri C.
Customer did not leave a comment.Jessica M.
Customer did not leave a comment.Kimberly J.
Customer did not leave a comment.Milton B.
Customer did not leave a comment.Bryan S.
Very good Customer ServiceBrenda E.
Hire a new customer service representative. Very rude and unprofessional. Nikki Bailey called me saying I needed to go pick up a empty box I left on the property. It was a accident and if I didn't she would charge me $25 for clean up. She wouldn't allow me to going the building without a face mask, but I had my shirt covering my face. My face mask got damaged during the move. I think Nikki could of been more understanding and not call me with a attitude because of something was accidentally done. She told me she couldn't helome check in because she was on a conference call to leave my key in the box. She said she will not check my uhaul back in until I went pick up the box. It was to late to turn around because I was almost to bunkie,LA 45 minutes away. I will not recommend or rent from this location ever againvictoria B.
Customer did not leave a comment.Don F.
U-haul corporate needs to do a better job communicating with locations. The local staff had incorrect return dates and issues in taking a PO as payment due to lack of communication. They were very fast to actually resolve the issue.JORDAN C.
Customer did not leave a comment.Christopher R.
Customer did not leave a comment.Theronda G.
Customer did not leave a comment.Christopher I.
Have your employees physically check the equipment with the customer to determine any damage or trash left in the vehicle. And, on return of the vehicle, it would be more convenient for the customer if an employee would be PHISICALLY PRESENT AT THE DROP-OFF LOCATION FOR CHECK-IN!Patricia M.
The lady at the front was awesome in every aspect. However the gentleman who was there when I checked out he was very unprofessional. Upon me returning the truck, I tried to use the app to check in my rental Pryor to the store opening. I saw the same gentleman working there, he was moving a larger truck around the location. I asked if he could help me with the app and he said no your going to have to wait until they open, I asked if he worked here and he said not today just fucking wait until they open... I said thanks for your help and have a blessed day.. I didn't appreciate his attitude with me, I just was having issues with the app... Hoping he could help...jonathan K.
Customer did not leave a comment.jennifer M.
Customer did not leave a comment.Jennifer R.
Customer did not leave a comment.Landell M.
Customer did not leave a comment.Danielle L.
Ensure the equipment is clean, and the staff pay more attention to detail. I was overcharged and belittled before the lady realized her mistake. Now i have to wait several days for a refund.Ashantae H.
I did not get a copy of the insurance that I had purchased the agent did not even get out of his seat the entire time we were thereâ€¦ And our truck had a leak in it and all the contents were soakedBeth F.
Customer did not leave a comment.Adrian B.
Customer did not leave a comment.Stephen C.
Customer did not leave a comment.Kim M.
Customer did not leave a comment.sarah H.
Customer did not leave a comment.DOMINIC W.
Customer did not leave a comment.CENLA M.
Customer did not leave a comment.Anita G.
Customer did not leave a comment.Dannis A.
Customer did not leave a comment.Betty A.
Customer did not leave a comment.Perry D.
Customer did not leave a comment.Terri C.
Customer did not leave a comment.Kevin W.
Customer did not leave a comment.Terri C.
The location was fine, but when I was trying to return the truck, l could not see anyone at the desk, so l came back, hoping to see someone in the building, but still, l could not see anyone. Finally on the last try, when l had driven off, my husband said that he thinks he sees someone, so l turned around, and came back up the highway, and so I pulled closer to the building, looked in, and l could barely see her head behind the computer. So l went in, and l told her that l didn't see anyone in there earlier. Anyway, l was CHARGED an EXTRA $40.00, for not being able to see someone behind the desk to return my keys. lI believe that l should get my $40.00 refunded, because who knows where she was when l arrived to return that truck. I don't know if she was asleep or what, l just know that l didn't see anyone, and l was NOT going to leave that truck there with the keys for someone to steal it. I did not see a drop box at the time, because I was looking for someone to put those keys in their hand for safety reasons. Thank you Uhaul for reading my committ. Have WONDERFUL BLESSED day.Shannon H.
Both the woman and the man at the location where I picked up and dropped off were very rude (I jokingly asked her if she'd washed and waxed the truck and she responded â€œno - but I did rip the biggest fart ever in the cab) and their general attitude was that I was inconveniencing them by renting the truck. The location where I reserved the truck (Terry's Secure Storage in Alexandria, LA) are the exact opposite - they smile a lot, have a very positive attitude, and look for ways to make reserving a uhaul a great experience.Joe P.
Customer did not leave a comment.Michael G.
Be more upfront and forth coming about the prices on mileage and what your actual cost will be instead of charging $160 more than the quoted price given at time of pickup/rental !john S.
Customer did not leave a comment.Latisha L.
Nothing.. Excellent customer service!!Bridget P.
I know they were closed but since someone was sitting at the desk we had one question. The lady DUCKED behind the desk when we knocked. Saw her face and she HID. She peeped once and when I looked at her she dove behind the desk again. Could see the top of her head. SO CHILDISH. Grown woman ducking & hiding. SmhLeesa B.
Nothing, customer service agents were awesome !!!Terry Q.
Terrible experience! Made reservation a month in advance for a 15' Truck. Day before move found out I had no Truck and had to go to different location for a 26' Truck. This truck quit on me 4 times before I called roadside assistance to come replace fuel pump causing hour and half delay. Overall stressful experience for a five hour move. Will definitely consider another company for my next move.gary E.
Customer did not leave a comment.Earlene A.
NO ONE THERE AND SIGN SAID IT WAS OPENGARRY S.
Location wasn't the problem they said they had no control AC quit working check engine light came on truck would barely pull call the 1-800 number no one ever answeredDarryl K.
Online drop off was not working. Would not allow me to upload the photo and move on. Finally gave up and dropped off the key in the box.Jeffrey P.
Customer did not leave a comment.Lynn B.
Customer did not leave a comment.Charlotte S.
Customer did not leave a comment.GEOFFREY H.
Employees very accommodatingCrystal M.
I rent from the Alexandria, LA location often because I own several rental properties and often purchase doors, flooring, building materials, etc. Alexandria store had no trucks available so UHaul referred my reservation to the Pineville, LA location. Their were 2 attendants in the office. Neither attendant appeared to be happy to be their on a Saturday and were more preoccupied with their computers than customers. I felt like I was bothering them by picking up the truck. And even worse when I returned it. Neither attendant was too friendly, or seemed happy to have my business. I will stick with the Alexandria, LA. store, they are friendly, polite, helpful and happy to have my frequent business.SHEVETTA G.
Customer did not leave a comment.Larry O.
Customer did not leave a comment.ELWOOD J.
Agent was so very rude. Refused to give my husband assistance unhooking the trailer(the day before, the man working there helped him hook it up). Mgr told him that it was his problem to get it unhooked. Never offered any other options, just told us that was not her job. My husband injured himself trying to unhook the trailer. She actually hollerd at us and we will NEVER use Uhaul again. Over the years, we have been loyal customers. Currently we are in the middle of moving a large restaurant and home, so we were needing you a lot. However, we work too hard for our money to give it to someone as rude and mean as your manager in Pineville, La. she actually told us her job does not entail her moving away from her desk. Again, because she did not want to help, or offer any other option, my husband was hurt today while returning your equipment. Very horrible customer service.Timothy F.
Customer did not leave a comment.ginger W.
The associate was very unprofessional and left me no doubt I was interrupting his pre work schedule and even pointed to his watch and motioned it was going to be 10 minutes before he could point in the direction I was to unhook the trailer.joe S.
Customer did not leave a comment.Perry D.
Customer did not leave a comment.Monica S.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.Darren B.
Thanks for the drop box.Debra B.
Customer did not leave a comment.DANA W.
Management is greatBrian B.
the workers had just took over the location 4 days eariler. the office was kind of in disarray from the last workers. the were having computer problems. overall the new workers were very nice and worked hard to help me in all the mess left them. to improve they they should have a back up procedure to rent trucks if the computer want work.JERRY W.
No one was there so I dropped key in boxJeffery W.
Didn't have the bedding/furniture covers i needed in stocknarissa J.
Everything was goodLISA F.
inside of truck had spilled drinks, toys. back had roaches. Could be that it was a quick turn around due to Pick up truck I reserved was not availableCHAD C.
Very friendly personalsteve R.
Customer did not leave a comment.Garry S.
The only issue I had was I returned the trailer at 1630 CST and the office was closed. Hours of operation were posted as 9-5. It wasn't a big deal. Just was concerned about turn in until I received my receipt via email this morning. Overall, no issues with the equipment or the rental process.Joseph C.
Customer did not leave a comment.Benny C.
Customer did not leave a comment.VICTORIA S.
Customer did not leave a comment.Johnny C.
My experience at A Safe storage was excellent.Twanda H.
Very welcoming and professional. Took no time at all to drop off and was on my waykevin J.
this location is family run, so they take the time neeed to help you pick out the right equiptment. friendly honest people , even let me exchange trailors when I picked 1 to small to do the job.Kevin R.
Customer did not leave a comment.Ashley G.
Customer did not leave a comment.Justin B.
Customer did not leave a comment.Debra B.
Customer did not leave a comment.Cindy L.
There was a bug problem the first day. I got in and noticed little orange bugs on the driver's window. On the second day my daughter kept sneezing and I couldn't figure out why. Well on the ride to return the uhaul i noticed TONS of pet hair in between each seat. It was disgusting. I would like a refund. Call me uhaul.JADA J.
Customer did not leave a comment.JIM D.
Customer did not leave a comment.Gertrude A.
Close, convenient and friendly staffSusan B.
Nothing to improve upon.Peter F.
Horrible experience. Truck pickup location was wrong truck was ready for me when i arrived at location two hours later bad customer servicestacy F.
Customer did not leave a comment.MACON S.
Customer did not leave a comment.CAMILLE J.
Customer did not leave a comment.Jennifer A.
Customer did not leave a comment.jennifer A.
Customer did not leave a comment.cynthia B.