Customer Reviews for A Space To Place Storage
(U-Haul Neighborhood Dealer)

941 reviews

4 Marshall Rd   Wappingers Falls, NY 12590

(845) 297-2063

Location Hours

  • Mon-Fri: 8:30 am - 7 pm
  • Sat-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(845) 297-2063

4 Marshall Rd
Wappingers Falls, NY 12590

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 7 pm
  • Sat-Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

ANTHONYT R. 
Rating:
5.0

Customer did not leave a comment.

PETERH M. 
Rating:
5.0

Customers want to be able to call the location to speak to a live person on the phone to help them set up their rentals instead of dealing with a website that delays the process by listing phone numbers that put you on hold or hang up on you. I will only use this service again if I can by pass the web site entirely because it sucks!

RANDOLPH H. 
Rating:
5.0

Excellent and professional operation

SALVATOREVICTOR C. 
Rating:
5.0

Customer did not leave a comment.

JODIL D. 
Rating:
5.0

The cab wreaked of cigarette smoke, and the floor was dirty. There was a bag of non-UHaul moving blankets and two jackets left in the cargo area. The UHaul moving blanket zippered bag was empty. The office staff was amicable and efficient and answered every question I asked. I was just a bit disappointed with the vehicle.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
4.0

Customer did not leave a comment.

Daniel W. 
Rating:
2.0

Although the personnel at the location did the best they could, I was not satisfied at all with the truck, neither were there any last minute supplies to shop for at this location. Also, I ordered 12 furniture covers and was charged for 12, but only received 5. Very disappointed with UHaul this time around. Moreover, what would we do if we are dissatisfied with the condition of the truck? Or are we stuck with that truck in whatever shape its in? The truck was 'SUBPAR'! I was a little bit offended, the air conditioner did not work, and yes it was needed. The engine and transmission were so out of wack, that I must have used 3 times as much gas than what would have necessary had that truck been maintained properly. Unless it was on a decline, the truck had a hard time getting up to 55mph, that is wasting time and energy. Just an unhappy experience overall. Thank you for taking this review in consideration. Please forgive any spelling or grammatical errors.

WILLIAMM H. 
Rating:
5.0

Customer did not leave a comment.

Theresa R. 
Rating:
5.0

Great rental thank you

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Don't think needs improvement Excellent service and people

Kenneth H. 
Rating:
5.0

Nothing. Staff and equipment were A plus. Would not hesitate to rent from here again.

Lawrence G. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
4.0

Customer did not leave a comment.

DONNAM O. 
Rating:
5.0

Customer did not leave a comment.

Ashley K. 
Rating:
5.0

Customer did not leave a comment.

KENNETHP S. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
2.0

Used online rental and selected what I wanted at the location I needed it, but afterwards received a phone call saying the van I wanted wasn't available at that site. So I had to drive 3-4 miles out of my way to pickup the van. The van was parked near a snow pile, so I had to walk through the 4 plus inches of snow to get into the van.

COLLEENMAUREEN H. 
Rating:
5.0

Driver door & passenger door wouldn't close right ,exhaust rattled ,all reverse no go

FINTANJ H. 
Rating:
5.0

Customer did not leave a comment.

GARYSCOTT B. 
Rating:
4.0

Customer did not leave a comment.

DONNAM O. 
Rating:
2.0

Do something about the app. I was supposed to pickup the vehicle at 7:30 AM. I verified this the day before. I even did the pre checking process. When I got there the app now said an 8:30 checkin with hand delivery. The location opened at 8:30. I couldn't wait an hour because I had to meet the cable guy. I lost hours on my move. What's wrong with the app? Or did the location change it? Can you look at this rental and let me know?

BRIAN S. 
Rating:
5.0

I just wanted to thank the staff at U-Haul 4 Marshall Rd Wappingers Falls, NY 12590 because I forgot 1 item in the truck I rented, and they found it and kept it at the office. When I called and described the item, they immediately told me they found it and they have it. I am really glad I did not lose that item, and this is thanks to the professionalism of the people working there. Thank you again.

Loic F. 
Rating:
5.0

Customer did not leave a comment.

JOHNR H. 
Rating:
5.0

All our needs were met probably a larger storage units. Other than that I think the service was wonderful.. your staff could not have helped us more . Jonathan was great .. thanks again for all your help your staff is amazing..

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

STANLEYLEE W. 
Rating:
5.0

A good bunch here. All very helpful, friendly & polite!

GREGGA W. 
Rating:
5.0

Need a bench to sit while waiting for a truck to be available outside Straps would be nice to hold loads in the back of the truck But there is no slot for that on the truck walls ***

JESUSA C. 
Rating:
5.0

Cannot say enough about the Marshall Rd location. Convenient, helpful.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

KURTL S. 
Rating:
5.0

Customer did not leave a comment.

Shelley C. 
Rating:
4.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMR C. 
Rating:
3.0

Customer did not leave a comment.

RENAKAYC B. 
Rating:
5.0

When estimating mileage and costs, it was based on the closest location to us said it had availability. We had to pay more because your website had inventory mishandled. As a courtesy to customers, please consider not charging them the extra miles they have to drive to and from when they book a different location and are switched to another.

Jennifer C. 
Rating:
4.0

Customer did not leave a comment.

john G. 
Rating:
5.0

Customer did not leave a comment.

Frederick G. 
Rating:
5.0

I have continued to use this location as they are fast, courteous, full of information and I believe that they have my best interests at heart.

STEVENJOHN Z. 
Rating:
5.0

Customer did not leave a comment.

STEPHENLAWRENCE S. 
Rating:
4.0

Everything was great except when we arrived at the apartment we realized none of the tie down straps were in the truck. We had to make two trips because we could securely stack the furniture on top of each other.

Rachel D. 
Rating:
5.0

Excellent customer service. Would highly recommend this location

Stacy D. 
Rating:
2.0

Uhaul wasn't cleaned. It was unclear where Uhaul truck was. It was difficult to obtain the key. The Uhaul wasn't fully gassed up.

Conor B. 
Rating:
5.0

Customer did not leave a comment.

TARKANT C. 
Rating:
4.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Alexander F. 
Rating:
5.0

Great people and convenient location.

Victor M. 
Rating:
5.0

This is the third rental from this very convenient location - everyone with whom I have had contact here are always courteous, helpful, knowledgeable I feel they are good neighbors! Great experience!! +++++

David R. 
Rating:
3.0

Customer did not leave a comment.

RAYMOND E. 
Rating:
1.0

Renter that had van before me was over an hour late to return it. The staff was great and offered me a bigger truck but in the end it cost me over 100 dollars more because of gas and extra tolls for not being able to take the truck on certain highways. Very upset with the extra money I had to spend

JESSICAM P. 
Rating:
1.0

The man at the store was very rude. The lady was very nice. Man tried telling me there was an order ahead of me at 1:30 pm and that if I couldn't bring the truck back before 1 pm I couldn't have a truck (I requested three hours of use when booking online) My reservation was for 10:30 am. I explained that it is impossible for the reeservation at 1:30 pm to be ahead of the 10:30 am reservation 1:30 pm comes after 10:30 am does it not? How is the 1:30 client's reservation any more meaningful than my own? Rather than explaining why the 1:30 pm reservation somehow came ahead of my 10:30 am reservation the man walked away mid-conversation. Very unprofessional. The lady took care of me very well and gave me the 15' truck for the price of the 10'.

Christopher R. 
Rating:
5.0

The young man who helped me was absolutely wonderful. So polite and took care of the billing accurately and explained all the charges and how they bill. Upon return he went right out to the truck and finalized my bill just as he had explained earlier. Uhaul def should acknowledge this young man and promote him!

Kristen H. 
Rating:
1.0

Representative was really rude!!! Please have associated go through a program for customer service.

mohammed A. 
Rating:
5.0

Spend a little more time cleaning the vehicles in between rentals.

Alan M. 
Rating:
5.0

None. Zane was very helpful and professional and got us on our way very quickly.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Noah H. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Nothing it was an excellent experience.

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

THERESAR R. 
Rating:
5.0

Customer did not leave a comment.

Jill B. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

The staff was friendly and knowledgeable.

debra G. 
Rating:
4.0

Customer did not leave a comment.

GINA Z. 
Rating:
5.0

Customer did not leave a comment.

TYLERG M. 
Rating:
3.0

Tire pressure was low in rear tire when I got into the truck. Would have thought it would be checked before my scheduled pickup.

PAUL D. 
Rating:
3.0

The web site had me booked at one location on Old Hopewell Rd, when I got there there was no truck. I then had to drive to another location to pick up a truck. I could not check out on line when I returned it, web site issue.

Kevin M. 
Rating:
5.0

NICE VAN GREAT SERVICE

robert C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIAE C. 
Rating:
1.0

Truck was filthy when I picked it up. Level of gasoline in the tank was misrepresented.

PERCYD O. 
Rating:
4.0

Customer did not leave a comment.

CARL M. 
Rating:
1.0

We were told we could pick u the uhaul at 7:30 am but when we got there it was closed and did not open to 8:30 am this put us in quite a mess this morning i am very dissatsfied

RAYMONDELWYN IV K. 
Rating:
5.0

Make more hand trucks available, else alert me when they are not available prior to rental. Not having a hand truck slowed me down considerably.

CARLOSN V. 
Rating:
5.0

Customer did not leave a comment.

DAVIDJAMES R. 
Rating:
5.0

staff were so nice...and love the hours of operation!

THOMASR G. 
Rating:
5.0

Employees are always helpful and informative. Vehicle was clean and in tip-top condition.

James C. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETHMARY J. 
Rating:
4.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Lower the price for a trailer one way

Augustus C. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Have employees explain to renters where the Registration and inspection information Is kept

Kathleen E S. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH D. 
Rating:
5.0

Excellent service and value

William C. 
Rating:
5.0

Customer did not leave a comment.

Denise F. 
Rating:
5.0

Customer did not leave a comment.

Leslie L. 
Rating:
5.0

Customer did not leave a comment.

Hlayma S. 
Rating:
5.0

You guys and gals are awesome. I come to this location for various to do's. Its always a pleasant experience. I appreciate all your help and patience especially at this difficult time. I really appreciate the savings also A great place to rent a Uhaul, send off or pick up UPS, or just send it receive a simple fax. They do so much here. My rating is definitely a 10 + Gameal Abdo

Gameal A. 
Rating:
1.0

The first van had low the low tire pressure sign on. I drove about a mile and noticed that sign was illuminated. I brought the van back. I received nothing but attitude from the clerk. He asked me which tire, how do I know? I was going on the low tire symbol. There was a second van but it took a long time to get approval from U-Haul, so the clerk said, for me to switch vans. By now I was off the schedule I had planned. The first van was wiped down due to COVID, the second one was not, I did it. I had reserved a dolly, finally got one after some issues. The clerk took the dolly out of the first van and did not let me know he placed it on the pavement behind the second van. He had put it on the first van for me but not the second. I got in to leave and looked in the back for the dolly. It was not there. I got out and as the clerk was walking away I asked where is the do.ly. He fired of a rude comment that I could get it my self, it is behind the van. If I had not looked for the dolly I would have backed over it. I was to keep the van for 24 hours, I returned it within six as I did not want to do business with this U-Haul rental. I changed my plans for the day to return the van early.

Lyn H. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
2.0

Would not give me the option to get truck early like shown. Wasted one hour of my time.

Valentina H. 
Rating:
4.0

Customer did not leave a comment.

Jaswinder S. 
Rating:
3.0

Have one person communicate with another.. too many people were involved with my rental. Not everyone was on board with what was going on. One person said we will waive the fee if you go longer than time due back someone else said I'm going to charge you another day.. very confusing.

Maryanne M. 
Rating:
5.0

Staff were very friendly and efficient. Website was easy to use.

John S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Steven Z. 
No reviews have been submitted for this location.

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