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CHRISTIAN V
Customer Reviews for A Storage Depot Management Delaware LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service
MONZEIL FI dropped it off after-hours so I didn't interact with anyone.
PETER PAbsolutely outstanding service! A+++
ALFONDA DVery friendly and helpful
Michelle SEverything was ready to go when we arrived and we were on our way in minutes. The staff at this location has been extremely helpful and courteous.
LINDA DStaff is friendly, responsive, and accommodating. We’ve rented a UHaul from them on several occasions and have not experienced any issues.
KIMBERLY WVery convenient and very helpful. Thank you!
JUSTIN KAron the sales rep was professional and customer focused. However, my experience with U-Haul reservation/dispatch at the 800 number was poor. The rates at reservation were changed without my knowledge or consent, and the return location was changed without my knowledge or consent which led to me having to incur additional expenses.
Champana BThat place exceeded my expectations for my entire experience with Uhaul. Easy service, very professional and clean!
WALPOLE RExcellence service fast and simple 👌
Roland NEasy process for pick up and drop off.
Kavan PEverything went very well with our move. U haul office personnel management staff was very professional and polite.
DAVID KNothing needs to be done. Nicole and her staff are the bar for professionalism, cleanliness and efficiency. I will choose this location every time over others.
ASMARO GThe lady working at the counter, I believe her name was Nicole and another gentleman or incredible
DAVID PI worked with Nicole and she is very pleasant and there was also a gentleman that was equally helpful and welcoming. Great location. Professional, clean and courteous.
Asmaro GNothing. Great place and services.
ANGEL JThe staff had to work through computer problems and got me on the road in no time. I like coming to this location. Keep my business in town and close to home. Thank you
VINCENT Wwhen I picked up the truck the gas and mileage was wrong, it only had a half tank of gas not full like the paper work stated and the mileage was also wrong! I have the picture to prove what the mileage was at time of pick up.. I reported it and they fixed the gas to reflect the correct amount but no the mileage. I was charged an extra $29.80 for extra mileage I didn't use. Lesson learned! they should do a better job of preparing the vehicles Not a happy customer!
JAMES IExcellent customer service. Thank you!
SHANNON MStaff was friendly, informative and fast. Super easy process. Will Use again.
ROSEANNE EThe location I went to was excellent but I found that the original location was not open on Sunday.. I would have been helpful if it were open on Sunday
HERBERT JThe staff was very quick to assist us with returning the rental.
Jay SOffice personal was fantastic. Truck was clean. But had a horrible stinky sweat smell. Please deodorize your trucks. Not the fault of maintenance guy. YOUR TRUCKS ARE STINKY. PLEASE DEODORIZE.
RAFAEL RWhen making the reservation I had to drive miles away from my location to pick up the truck when I have several Rental locations near me
Claude DReturned after hours.
James LAlways professionalism exhibited by the staff.
C MFriendly and professional staff; super clean and organized location. One of the easiest rental experiences I've ever had, and I've had a lot!
WENDY RThe only thing dirty was the glass , both inside and outside of the van and the mirrors, cleaned them but couldn’t reach the outside front. Other than that it was really clean. In all due respect, I did pick it up early the day after the holiday and was told they hadn’t been serviced yet.
VINCENT WGreat customer service, pleasant and welcoming people, courteous, approachable people
LISA MAll was Awesome… Great People at the Location.
john tNothing at this time. Everything was fine.
Dennea TKeep giving good customer service. I received excellent customer service. Thank you ‼️
DIANE STop notch service. Short staff this week but everything was still on point. Thank you for your service.
Rodney PWe had to go back because the equipment we rented was not placed in the back of the truck, but I should have checked so not all on the store.
Connor PPickup location was easy to get to and worked with us when we needed to arrive later than anticipated. Highly recommend this location.
Christopher DYour rep, Nicola was the Best. The only concern I have to mention is that the windshield was extremely dirty with dead bugs and both sides, inside and out needed to be cleaned. Inside the cab and truck itself were clean. Great vehicle on gas too.
Vincent WPre check in online does nothing and insurance was shown on the original reservation, but had to be added for more.
Ian HNothing that I can see. Service was excellent and so was the van.
John BThe attendant at this location was very arrogant and made me wait despite the appointment until he was done inspecting the trucks that had been dropped off. He was very mean and rude. He acted like a real racist who has issues with people of color. Bad attitude.
Charles NOnline reserving was easy and picking up was simple too. Counter person was friendly.
BRIAN RGreat experince and I will return again when I have a need. Your store attendent that waited on me was very helpful as well.
DERRICK HGreat experience and have already told others how good it was. Thanks!
Michael PInclude
Bianca HSmelled like cigar smoke when we picked it up
George CPerfect as always.
Erick L