No staff on location during business hours
Thomas B
Customer Reviews for A Storage Of Daphne LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Outstanding customer service.
JOHN CEntire staff here is fantastic
CHARLES SShe made the whole process very easy.
TODD ONothing. Just continue to do the good job that you all do. Thanks!
GEORGIA MAll good…will be back again
CHARLES SJessica was awesome, she even helped me get the truck ready to turn back in.
BOBBY SEverything was excellent walked and rented the vehicle did the job I needed to do and had it back probably within an hour or an hour and a half very great customer service very pleasing very efficient. Let me come in and out with no holdups excellent service.
RONALD CYou could start implementing a training program on how to treat customers when they have a concern. The I can care less attitude. is far from professional all she wanted to do was stick it to us because she had someone else needing to rent the truck even though they were still getting paid from me. Do not ask me to take this post down just because you had a bad day and decided to act childish
Robert TTruck cab noise is exessive. Needs cruise control as well.
DALLAS BOutstanding drop off experience!
Teresa BThe personnel at this location are awesome. They go over and above to work with you and explain the details of the whole process.
LEE LMake sure the equipment is cleaned out both in the cab and cargo area. Also make sure that the windows are completely closed when parking trucks in the lot. And keeping enough necessary extra equipment on hand would be nice so customers can have everything they need without having to go to a different location would be great too!
DANIEL AContinue to be professional, understanding and sweet people. You ladies made my birthday party for my 1 year old a huge success!!!
TAKARRA CThey made it easy
JERAMY PThank you
CHARLES MAll went very smoothly. Thanks!
JOHN JStore and CS was great, truck I rented needed to be seriously overhauled or retired. Major play in steering wheel, soft brakes, trans has issues upshifting -- and yeah I know about the tow/haul button. Been renting Uhaul trucks since the 90s. Great customer service and easy to rent.
WILLIAM RThe personnel working there was very helpful and professional
DONALD FNothing to improve, everything is top notch!
TODD BNothing the lady at this location was amazing. Super polite welcoming caring and totally made sure everything was okay before I left and upon return.
JASON HTruck was very beat up. Also hard to get the truck out with how they are parked. U-Haul app froze constantly when trying to pick up and return the truck.
Jordan LGreat experience the lady got me in and out quick and helped me extend my turn In day like I needed as well.
Justin NThe ease of rental was really appreciated. Everything went according to plan.
Elizabeth AThe location and Jessica was amazing. The reservation process was problematic. The app does not allow to rent an appliance dolly by itself. I had to call customer service and had them do it. When I did the lady who took my reservation did not give me some important info so I had to call back. Also, once the reservation was made it did not automatically show on the app like it did previously. I had to add it manually. This particular part of the app and the fact I could not choose to rent an appliance dolly by itself are serious degradation of the former app. If I had to go through this process again I would rent from another source.
Donald VCheck in should be the day before when it comes to submitting drivers license info and picture. Originally I was suppose to pick this up myself but because I had a paper copy of my license (had to renew due to expiration) they wouldn’t allow me to get the rental unless I sent a pic of my expired license. I had driven over half an hour away to get this rental. Fortunately my brother in law was able to assist in getting it for us. But even he had trouble when it came to getting the rental. All check in should be done the day before so you’re not standing around and wasting time trying to get everything squared away. Then the day of rental should be checking truck and things like that. Just something to think about.
Connor SThe ladies working there were wonderful the truck was a little old but got the job done thank you for helping me get the job done
Jack Mgreat customer service.
George KKeep being nice and friendly and with the big smile !!
MACK WGreat check in and customer service.
TODD GThe customer service was exceptional however the corporate software was terrible - it took 25 minutes and multiple calls to the manager to complete the process.
Davis LGreat, friendly staff
Susan DAwesome experience
Jennifer SThe staff at this location ALWAYS go above and beyond to make you feel welcome!This is the 2nd time renting from this location and they make sure I am completely happy with my rental.
Robert FThe staff was super helpful and friendly!
Kalandra HOur rental experience with U-Haul for a pick-up truck was flawless. The office staff were courteous and service was excellent. The only negative with the experience was the fact that we had to drive 20 miles for a pick-up truck. We have several U-Haul facilities within 3 miles of our home and none were able to rent a pick-up truck. Add pick-up trucks to your Foley,AL locations please.
Terrance CHighly recommend. Easy transaction. Staff is professional and personable.
Laura ZThe experience was great. Employees were warm and friendly. All information was given upfront no hidden fees. The whole transaction was seamless.
THELMA MVery customer friendly and helpful.
Tom MBest service start to finish
Jeff BI will not use the self pick up again, it took nearly 30 minutes to get the truck and I had to call support as app did not work, also self pick up only showed after reservation so will use alternative to uhaul in future. This negative review was nothing related to the truck or location but at uhaul corporate, never again.
John SThis is an excellent location for renting a U-Haul truck & supplies. The sales representative is very friendly, efficient & informed. Everything was ready when I arrived & the return process was very easy & efficient.
Tim PGreat site manager on duty. Polite, courteous, knowledgeable'
James JRápido fácil de utilizar cómodo y a buen precio. Totalmente recomendable
Miguel UIt was a very simple return with no issues at all. It was after hours but very easy to leave the truck.
Leah KCassie was GREAT!!!!!!!
Wes AGreat service as always
RYAN PI was not aware there would be a cleaning fee that should be made more apparent initially. I left the vehicle in same condition as I started, it doesn’t need to be cleaned for the short amount of time I used it.
Megan FCalled me when I left something there
Robin HCathy has great customer service. Easiest U-Haul rental process I’ve ever experienced.
Debbie STruck was old, not shifting gear properly. App not working properly at location, difficulty loading picture even having 5 G connectivity .
Nathalie TGreat service, very fast and on point
Paul SMAKE SURE TELEPHONE operator can speak english clearly It was difficult reporting problem because of heavy accent of telephone operator, she told repair person I was in a Dodge when I was in a Chevy. Otherwise service was good.
kurt gStaff was very helpful and easy to work with. I would use this branch again. Seems expensive though, as we enter the era of price increases gouging the consumer. “F” Joe Biden
Michael BGreat, friendly people and the van I rented was new and incredibly nice.
RYAN POutstanding customer service and support
Shawn WN/A
Bradley NPerfect transaction
George MI made reservations a week ahead of time and I scheduled the pickup for 9am to ensure I would be able to get the truck. The Area Manager of the location decided he was going to cancel my reservation because I had to work and I was unable to answer the phone and he had canceled my reservation as I needed the truck for 3 days to move. I find it very disrespectful that he did this as I had my reasons for reserving the truck he called himself keeping it available for other folks. This dude can kiss my ass that’s bad business and I won’t recommend anyone to this location or any other location this money sucking dude is the manager of. Most people that work for Uhaul represent a certain laziness to the themselves lack of everything.
Justin MGreat customer service. In and out of the door in less than 10 minutes. That is Great Service!
David P