Customer Reviews for A Storage Of Daphne LLC
(U-Haul Neighborhood Dealer)

382 reviews

7165 US Hwy 90 E   Daphne, AL 36526

(251) 626-6490

Office Hours

  • Monday - Friday:
    9 am - 12:30 pm / 1:30 pm - 5:30 pm
  • Saturday:
    9 am–2 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(251) 626-6490

7165 US Hwy 90 E
Daphne, AL 36526

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12:30 pm / 1:30 pm - 5:30 pm
  • Saturday:
    9 am–2 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

great customer service.

George K 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Customer did not leave a comment.

Ricki K 
Rating:
5.0

Keep being nice and friendly and with the big smile !!

MACK W 
Rating:
5.0

Customer did not leave a comment.

David G 
Rating:
5.0

Customer did not leave a comment.

Harold B 
Rating:
5.0

Great check in and customer service.

TODD G 
Rating:
5.0

The customer service was exceptional however the corporate software was terrible - it took 25 minutes and multiple calls to the manager to complete the process.

Davis L 
Rating:
5.0

Great, friendly staff

Susan D 
Rating:
5.0

Awesome experience

Jennifer S 
Rating:
5.0

The staff at this location ALWAYS go above and beyond to make you feel welcome!This is the 2nd time renting from this location and they make sure I am completely happy with my rental.

Robert F 
Rating:
5.0

Customer did not leave a comment.

JAMES B 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

The staff was super helpful and friendly!

Kalandra H 
Rating:
5.0

Our rental experience with U-Haul for a pick-up truck was flawless. The office staff were courteous and service was excellent. The only negative with the experience was the fact that we had to drive 20 miles for a pick-up truck. We have several U-Haul facilities within 3 miles of our home and none were able to rent a pick-up truck. Add pick-up trucks to your Foley,AL locations please.

Terrance C 
Rating:
5.0

Highly recommend. Easy transaction. Staff is professional and personable.

Laura Z 
Rating:
5.0

The experience was great. Employees were warm and friendly. All information was given upfront no hidden fees. The whole transaction was seamless.

THELMA M 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

Customer did not leave a comment.

Norma W 
Rating:
5.0

Very customer friendly and helpful.

Tom M 
Rating:
5.0

Best service start to finish

Jeff B 
Rating:
5.0

Customer did not leave a comment.

Bettie P 
Rating:
3.0

I will not use the self pick up again, it took nearly 30 minutes to get the truck and I had to call support as app did not work, also self pick up only showed after reservation so will use alternative to uhaul in future. This negative review was nothing related to the truck or location but at uhaul corporate, never again.

John S 
Rating:
5.0

This is an excellent location for renting a U-Haul truck & supplies. The sales representative is very friendly, efficient & informed. Everything was ready when I arrived & the return process was very easy & efficient.

Tim P 
Rating:
5.0

Great site manager on duty. Polite, courteous, knowledgeable'

James J 
Rating:
5.0

Customer did not leave a comment.

monica b 
Rating:
5.0

Customer did not leave a comment.

Brian S 
Rating:
5.0

Customer did not leave a comment.

Jon H 
Rating:
5.0

Rápido fácil de utilizar cómodo y a buen precio. Totalmente recomendable

Miguel U 
Rating:
5.0

It was a very simple return with no issues at all. It was after hours but very easy to leave the truck.

Leah K 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH J 
Rating:
5.0

Customer did not leave a comment.

Robert F 
Rating:
5.0

Cassie was GREAT!!!!!!!

Wes A 
Rating:
5.0

Customer did not leave a comment.

Neal G 
Rating:
5.0

Great service as always

RYAN P 
Rating:
4.0

I was not aware there would be a cleaning fee that should be made more apparent initially. I left the vehicle in same condition as I started, it doesn’t need to be cleaned for the short amount of time I used it.

Megan F 
Rating:
5.0

Called me when I left something there

Robin H 
Rating:
5.0

Customer did not leave a comment.

Lisa L 
Rating:
5.0

Cathy has great customer service. Easiest U-Haul rental process I’ve ever experienced.

Debbie S 
Rating:
5.0

Customer did not leave a comment.

RYAN P 
Rating:
3.0

Truck was old, not shifting gear properly. App not working properly at location, difficulty loading picture even having 5 G connectivity .

Nathalie T 
Rating:
5.0

Customer did not leave a comment.

Gregory B 
Rating:
5.0

Great service, very fast and on point

Paul S 
Rating:
5.0

MAKE SURE TELEPHONE operator can speak english clearly It was difficult reporting problem because of heavy accent of telephone operator, she told repair person I was in a Dodge when I was in a Chevy. Otherwise service was good.

kurt g 
Rating:
4.0

Staff was very helpful and easy to work with. I would use this branch again. Seems expensive though, as we enter the era of price increases gouging the consumer. “F” Joe Biden

Michael B 
Rating:
5.0

Great, friendly people and the van I rented was new and incredibly nice.

RYAN P 
Rating:
5.0

Outstanding customer service and support

Shawn W 
Rating:
5.0

N/A

Bradley N 
Rating:
5.0

Customer did not leave a comment.

Charles C 
Rating:
5.0

Perfect transaction

George M 
Rating:
3.0

I made reservations a week ahead of time and I scheduled the pickup for 9am to ensure I would be able to get the truck. The Area Manager of the location decided he was going to cancel my reservation because I had to work and I was unable to answer the phone and he had canceled my reservation as I needed the truck for 3 days to move. I find it very disrespectful that he did this as I had my reasons for reserving the truck he called himself keeping it available for other folks. This dude can kiss my ass that’s bad business and I won’t recommend anyone to this location or any other location this money sucking dude is the manager of. Most people that work for Uhaul represent a certain laziness to the themselves lack of everything.

Justin M 
Rating:
5.0

Great customer service. In and out of the door in less than 10 minutes. That is Great Service!

David P 
Rating:
5.0

Customer did not leave a comment.

Kristina D 
Rating:
5.0

Customer did not leave a comment.

Christopher C 
Rating:
2.0

I drove the 10ft truck 32 miles. On the way to return the truck I stopped and put gas in the vehicle until the needle was on the full mark, slightly higher than where it was when I picked up the truck when they told me that it was on full. After receiving my emailed receipt I saw that I was charged $9.50 for 2 gallons of gas. I’ve rented from Uhaul several times in the past and never had something like this happen. Unless there is a gas station IN the parking lot, there is no way to return a truck “overfilled”. It is only $9.50 but the charge is ridiculous, as it was not “overfilled” when I picked it up. I’ve never had this happen at any other Uhaul location…. Very disappointing after 5 hours of loading and unloading.

Denise B 
Rating:
5.0

Great customer service will use again

Mark H 
Rating:
3.0

Customer did not leave a comment.

Tyler M 
Rating:
5.0

Customer did not leave a comment.

Jason B 
Rating:
5.0

The reservation and utilization of the truck was exactly what I had hoped for. Thank you.

Brandyn W 
Rating:
5.0

Excellent service

Joel E 
Rating:
5.0

Customer did not leave a comment.

Donna C 
Rating:
5.0

Customer did not leave a comment.

Daniel M 
Rating:
3.0

Customer did not leave a comment.

dana T 
Rating:
3.0

N/A

TaConya O 
Rating:
5.0

This location was fantastic! Super friendly and helpful staff! Pickup and drop-off were quick and easy. Highly recommended!

Sandra C 
Rating:
5.0

I think the wiper blades need changing on the 20' Truck I used. Other than that it was in good order.

William M 
Rating:
5.0

Customer did not leave a comment.

RICHARD B 
Rating:
5.0

Customer did not leave a comment.

Wen H 
Rating:
4.0

Customer did not leave a comment.

Kathy W 
Rating:
2.0

Seem like that didn’t won’t to do business with certain people

Haamid A 
Rating:
5.0

Customer did not leave a comment.

RONALD F 
Rating:
5.0

Always a good experience.

Christina D 
Rating:
4.0

Continue to do what you are doing with great customer service.

Brittany D 
Rating:
5.0

The floor on that truck had a spot towards the lift gate that is soft. It has been previously repaired and riveted but it’s weak and I almost rolled my ankle in it. It needs strengthened in that spot.

SHARI W 
Rating:
1.0

I was charged double the mileage. I told the clerk and she said there was nothing she could do my card would be charged and that I should have verified my miles. But i did verify my miles and this isn’t the first time that I’ve been overcharged by this U-Haul company I will be reporting it for odometer fraud.

Shaquita L 
Rating:
4.0

Improve your app

Mitchell S 
Rating:
5.0

You guys are the best .... Beautiful Experience ! Thanks U-haul ....

Michael W 
Rating:
5.0

You guys were Perfect, always take good care of me.

Paul B 
Rating:
5.0

none

Steven A 
Rating:
3.0

Explain paper work if you buy insurance and have anything happen there is a deductible never came up.Train your personal on rental agreement and explain contract.Not happy

Darryl B 
Rating:
5.0

Customer did not leave a comment.

Trisha L 
Rating:
1.0

I was charged an extra 20 for returning my equipment after hours/late when my time was 8pm central time and I returned it at 7:30 central. This is ridiculous! If You’re gonna up charge people fees for returning it within the agreed time frame you should let people know or include it on the contract they signed! I will not return to this location or use uhaul in the future!

Caleb L 
Rating:
5.0

Customer did not leave a comment.

Matthew M 
Rating:
5.0

My truck was leaking rain so all my stuff was wet. I tried to get a discounted rate for the leakage but was not given it. I was told to talk to the insurance people

callie c 
Rating:
5.0

The customer service was outstanding.

Maureen A 
Rating:
5.0

Customer did not leave a comment.

Alicia V 
Rating:
5.0

Stephanie's always great!! Thanks again.

PAUL D 
Rating:
4.0

Customer did not leave a comment.

Gregory B 
Rating:
5.0

Customer did not leave a comment.

Orlando B 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
5.0

Customer did not leave a comment.

Cyndy S 
Rating:
5.0

Customer did not leave a comment.

Jackson W 
Rating:
5.0

Customer did not leave a comment.

Joseph P 
Rating:
5.0

Very helpful and efficient

Demetri G 
Rating:
5.0

The ladies at A Storage uhaul were fabulous! They were my calm in a stressful move

Tracy P 
Rating:
5.0

Great Service

Paul W 
Rating:
5.0

No comment

robert p 
Rating:
3.0

It was an easy check out experience.

Jennifer H 
Rating:
3.0

I was unable to reach them by phone. I had to go to 3 different locations to pick up the van. And it cost 75 more than the estimate. I believe all of these issues, except the 1st, were due to the website.

Nancy N 
Rating:
5.0

Nothing

Eric S 
No reviews have been submitted for this location.

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