Customer Reviews for A Storage Of Daphne LLC
(U-Haul Neighborhood Dealer)

278 reviews

7165 US Hwy 90 E   Daphne, AL 36526

(251) 626-6490

Location Hours

  • Monday - Tuesday:
    9 am - 12:30 pm / 1:30 pm - 5:30 pm
  • Wednesday:
    Closed
  • Thursday - Friday:
    9 am - 12:30 pm / 1:30 pm - 5:30 pm
  • Saturday:
    9 am - 2 pm
  • Sunday:
    Closed
Special Operating Hours
  • 9/5/2022: Closed
  • 9/20/2022: 1:00 pm - 5:00 pm
  • 9/22/2022: 9:00 am - 12:30 pm

Services at this Location:

Contact Us

(251) 626-6490

7165 US Hwy 90 E
Daphne, AL 36526

Services at this Location:

Location Hours

  • Monday - Tuesday:
    9 am - 12:30 pm / 1:30 pm - 5:30 pm
  • Wednesday:
    Closed
  • Thursday - Friday:
    9 am - 12:30 pm / 1:30 pm - 5:30 pm
  • Saturday:
    9 am - 2 pm
  • Sunday:
    Closed
Special Operating Hours
  • 9/5/2022: Closed
  • 9/20/2022: 1:00 pm - 5:00 pm
  • 9/22/2022: 9:00 am - 12:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Menessa L. 
Rating:
4.0

Customer did not leave a comment.

Tracy P. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

Customer did not leave a comment.

Gilbert J. 
Rating:
5.0

Stephanie was awesome!!! Helpful and professional. I will definitely use this location again.

Renee R. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY M. 
Rating:
1.0

There was a major lack of proper communication. I had the truck for 23 hours and I was charged for two full days including insurance for two days. The service was discourteous and unprofessional.

kevin R. 
Rating:
5.0

The self drop off was lengthy

David F. 
Rating:
5.0

Customer did not leave a comment.

Menessa S. 
Rating:
5.0

Customer did not leave a comment.

Debbie D. 
Rating:
4.0

Customer did not leave a comment.

KIM B. 
Rating:
5.0

Vehicle was not clean. Trash inside doors. Fake fingernails in floor. Seats dirty. Otherwise rental performed as it should.

Loretta B. 
Rating:
5.0

Service the doors and make sure they work.

Skott N. 
Rating:
4.0

Arrived during normal hours but no one was at the front desk and when we called no answer. Waited for about 10 mins no response.

MATTHEW P. 
Rating:
5.0

See comments for the pick up location

Steven R A. 
Rating:
4.0

Not hold funds for 7 days with a cancelled reservation. Completely backwards company mindset if you are wanting revenue to help with refilling your gas tanks.

Ben W. 
Rating:
5.0

You're doing very exceptional

Charles P. 
Rating:
5.0

The online return is horrible. Not user friendly.

Carol V. 
Rating:
5.0

Everything was fine thanks.

Georgia M. 
Rating:
5.0

Customer did not leave a comment.

Rebekah F. 
Rating:
5.0

Was very helpful

John B. 
Rating:
5.0

Great customer service

Ed F. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
4.0

Customer did not leave a comment.

Christie E. 
Rating:
5.0

Great service, met my needs perfectly

Leslie G. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
1.0

Women at the store was very rude when I first tried to make the initial reservation I forgot to hit submit so it never processed. When I called the store she told me they didn't have any trucks available. So I went only and submitted my reservation where I then sent my husband to pick up the truck. My daughter said the women was ugly and rude to them as well.

Nancy S. 
Rating:
3.0

I had reserved 2 dollies with my order. No dollies were supplied with truck. We had to drive out of our way and purchase dollies at Lowe's. My help which I was paying $20 an hour lost about 30 min of productive moving time. All this cost me around $208. Between extra miles driven on uhaul, cost of dollies, and lost labor. The dolly rental was supposed to be $7 each.

Eric N. 
Rating:
2.0

Customer did not leave a comment.

PAULA W. 
Rating:
3.0

Threatened with “cleaning fee” over coke can and candy wrappers Don't y'all clean the vehicles?

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

LEAH Y. 
Rating:
5.0

Keep up the great work!!

JONATHAN L. 
Rating:
5.0

Both people I interacted with at pick-up and drop-off were very peasant and helpful.

ERIC U. 
Rating:
5.0

Customer did not leave a comment.

ERIC L. 
Rating:
5.0

Stephanie was both courteous and efficient in making this process perhaps the best I've experienced in renting a U HAUL. Thank you, Stephanie, for your kind professionalism.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

GARRETT D. 
Rating:
5.0

Customer did not leave a comment.

Charnessa C. 
Rating:
5.0

The online check in and pick up was a headache. Thankfully, someone was in the office that was able to help. The online return was much easier.

PATRICK K. 
Rating:
5.0

Customer did not leave a comment.

Elmer B. 
Rating:
5.0

Customer did not leave a comment.

LISA R. 
Rating:
5.0

The manager that waited on me was very sweet, kind and accommodating. And the other manager Stephanie, who had waited me a year ago is also very nice.

KAREN L. 
Rating:
5.0

Improve? Nothing. Continue the great customer service I encountered? Keep Lindsey happily employed, she was great !!!

MARK B. 
Rating:
5.0

Customer did not leave a comment.

VICTOR S. 
Rating:
5.0

Initial experience with U-haul was frustrating .They had canceled my reservation last minute and were not even sorry for it BUT then I got a reservation through the 800 # at the A Storage in Daphne, AL . Much farther away however Lindy and Stephanie could not have been more helpful. Cargo van was clean and comfortable. Customer service at A Storage of Daphne was A+. Restored my faith in U haul..

ROBIN C. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS L. 
Rating:
5.0

Stephanie was the most courteous and efficient U-haul manager I've ever had. Also very attractive and would love to have her join me for dinner sometime. Thanks.

RICHARD J. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

The lady at the desk was very friendly courteous and helpful. I couldn't have asked for a better experience.

REBECCA R. 
Rating:
5.0

Find another moving company to partner with. They were the worst.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
4.0

We had a 15 foot truck that when we put our refrigerator on the floor fell through from a previous repair which made it hard to put bigger things on the truck that we needed a dolly for.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
2.0

Van was dirty in back when I picked it up. Also I rented the truck two weeks ago and it had change oil light on and light was still on this time.

JOSEPH C. 
Rating:
5.0

This location was amazing. Very quick to get in and out. It was all the online BS that I won't ever DEAL with again. Shame on you all.

Chadwick W. 
Rating:
4.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
4.0

Customer did not leave a comment.

Colby B. 
Rating:
5.0

Wreeked of smoke. Not this locations fault of course but the truck only had 6000 miles on it and the smell was disgusting someone had to have smoked in it with the windows up for many many miles to get it to smell that bad. People are so inconsiderate. I hope you charge that person that did that a very high cleaning penalty.

ELEANOR S. 
Rating:
3.0

I dropped off in the morning before they opened, I couldn't get the website to load completely and was unable to complete post checks online due to connection issues. Staff was helpful was we called and explained what was going on.

Ariel F. 
Rating:
4.0

Truck was not ready because previous renter did not return on time. Associate was very helpful to get the problem resolved by checking on vehicle availability after hours.

Nathanael S. 
Rating:
5.0

I wish there was more explanation upfront about fees and charges for fuel. I didn't realize you were charge so much for returning it not at the same level. I paid $80 basically for a little over a quarter of a tank

Angela H. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

Don't change a thing. This location is a joy to use :)

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Everything was great; Stephanie was very helpful.

CHRISTOPHER B. 
Rating:
5.0

Can't think of a thing. This location is beautifully run.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

Debra A. 
Rating:
5.0

Customer did not leave a comment.

LUCAS L. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

AMANDA R. 
Rating:
5.0

Best uhaul rental experience I have ever experienced and I have rented several. Thank you

TAMMY C. 
Rating:
4.0

did not receive truck size I ordered

GEORGE B. 
Rating:
5.0

Very polite

CRYSTALE K. 
Rating:
5.0

Very friendly and efficient Easy quick return

Bart C. 
Rating:
5.0

Customer service was excellent!

WENDY C. 
Rating:
5.0

clean, friendly location. Will be back.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

Paula V. 
Rating:
4.0

Customer did not leave a comment.

LOUIS S. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Brittany was great

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

DEBRA F. 
Rating:
4.0

I was extremely disappointed in the fuel policy. I put 23.00 dollars in the tank before I returned the vehicle and from the sheet I was given it appeared I had gone above the line , but was told I had not put enough gas in the tank. The amount needed was confusing to me in regard to the sheet I was viewing. The sheet needs more information , or a better explanation. I tried to put the right amount in but was told that I had not .

DAVID M. 
Rating:
5.0

I can't think of anything. The clerks epitomized excellent customer service, the equipment was ready and clean and I finished my transaction quickly.

BARBARA S. 
Rating:
5.0

When I tried to check the truck in with my phone, I got a message that I didn't have enough memory. I tried my daughters phone and the location would not function, so we were unable to complete the transaction using our phones.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

JOE O. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

It was all so smooth and quick. Pleasurable experience all the way around.

GEORGE N. 
Rating:
1.0

Upon pickup, the truck bed had a dirty diaper, mcdonald's fries, and some other trash. This wasn't a big deal. Once I got inside, I realized there were multiple bottles of urine in the main cabin. It was DISGUSTING! I cleaned them out so I wouldn't be charged. Also when picking up, the first person was very friendly, but the second employee cut her off and said, "did you check that he was approved?". It made me very uncomfortable! I'm done with U-haul!

Robert A. 
Rating:
5.0

Customer did not leave a comment.

PAUL P. 
Rating:
5.0

The self return process was not user friendly. It stated to use the link text to me to check in. The link worked until it couldn't find my location. I verified that my location was allowed but it still wouldn't verify. On the check in directions it gave the option to call the 800 number. Unfortunately they weren't able to help me and I had already dropped the keys! I had to spend another 15 minutes trying to download and figure out how to login only to learn I needed pictures! I don't rent trucks often but I hope this process is a little smoother next time! Other than that the staff was super friendly and it was convenient. Thank you!

AMANDA L. 
Rating:
3.0

Customer did not leave a comment.

Ashvin A. 
Rating:
2.0

The associate Megan was very rude and condescending both in person and over the phone. I also left my charger in one of the van but they said it hasn't been found and it is not in the van. It's not a real big deal since it was my fault but still worth noting.

Sean W. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
3.0

Customer did not leave a comment.

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

Emiliano B. 
Rating:
5.0

Great service; no complaints.

CHRISTOPHER B. 
Rating:
5.0

The lady thst handled my rental was very nice and took care of me. Will use this location again.

BOBBY S. 
Rating:
5.0

Excellent service , fast and friendly

Eric R. 
No reviews have been submitted for this location.

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