Customer did not leave a comment.Steven O.
Customer Reviews for A Storage Place Del Sol
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MARCOS G.
Mobile check in was not easy to process. I had to have the office location check me in and she didn't know how to do a check in but I will say she did call to be walked through the process and I really appreciate it that and was very helpful. But she was not able to help me check out and the mobile app wasn't able to check me out as well so I was checked out automatically by someone the next day and just received an email and notice a charge on my statement. The whole process was really unacceptable but the young lady that helped me did a really good job and went above and beyond. Also the truck was not clean and all of the mileage is incorrect and the fuel is incorrect but I will take this up with customer service. This is my second time with this location the first time was fine even though the truck was very dirty and had red ants but I will not be returning to this location because this process was very frustratingLESLIE D.
Customer did not leave a comment.Julian H.
Customer did not leave a comment.Rey A.
Customer did not leave a comment.ISRAEL C.
Extend the return hours of the units.marisela G.
Worst experience of my life. I initially had my reservation at a different location. After waiting for the uhaul rep 3 hours she couldn't find the keys to the truck and sent me somewhere else. Wasted my whole day waiting for a truck I never gotGEORGE M.
Customer did not leave a comment.Reeshemah T.
It's very nice, I recommend itCARLOS S.
Customer did not leave a comment.ANDREW G.
Carlos is nice guy he answer all the question. And explain everything before you lieve the property. Good customer service happy customer.RODEL R.
Customer did not leave a comment.Angelica C.
I recently rented a Uhaul truck to move some things to storage. The rental office was clean, the female employee was very nice and helpful. The problem was the truck. It was very smelly and dirty from the inside. The outside was dusty with spider webs. It's my first time renting a truck maybe all Uhaul rentals are like this..?Enrique R.
Customer did not leave a comment.Irene R.
Got an appliance dolly. Well maintained, clean store with a pleasant representative. All good.BOB H.
Customer did not leave a comment.ANDREW F.
The location and the rep was fantastic, however the online booking process and checkout was awful. The rep and I had to spend over 40 mins fixing computer issues.Neil Q.
Very nice service..LUIS M.
Crystal is the best!JAZMIN A.
Ensured the odometer is accurate before issuing U-Haul. I had to submit a correction and refund.Sergio F.
Customer did not leave a comment.JAZMIN A.
Customer did not leave a comment.JAZMIN A.
Customer did not leave a comment.JAIME P.
Customer did not leave a comment.DAVID T.
Change prices for 4 hrsTHOMAS P.
Oh man it smelled so bad I had to get air fresheners to use it. I also had to wipe it down with lysol wipes because there was gunk on some of the handlesAaron E.
Customer did not leave a comment.Keshawn S.
Customer did not leave a comment.francis D.
The back was not cleaned out - there was a lot of gravel inside. The gas tank was not 100% full. One of the mirrors would not moved at all and both doors did. It latch correctly (the drivers side was worse). I was on a timeline and in a hurry so that is why I said nothing about the gas, plus it wasn't a lot but still.. customer service there was good though.Laura V.
Wasn't too happy that I rented and paid for an APPLIANCE DOLLEY which was not available. Also the guy added insurance to my order without checking with me first so I had an additional $12 + charge on my card I did not authorize. However, he turned it around by giving me 100+ additional miles so I guess that kind of made up for the BAIT and SWITCH tacticHenry B.
Clean the trucks especially with covid going around. The service was excellent! Friendly staff and very helpful and knowledgeableJose C.
The customer service representative was wonderful and very helpful.kami K.
Customer did not leave a comment.michael F.
Customer did not leave a comment.Matthew J.
Customer did not leave a comment.OSCAR R.
Good afternoon, Today June 15th, 2020 was a very unfortunate experience at your location on 3070 Del Sol Blvd San Diego CA 92154. My contract number is 24480569, I arrived on location at 9:17am to receive the vehicle and returned it at 5:40pm. The employee merchant ID is 8034349905, he didn't disclose his name, was extremely rude and racially discriminated me and my partner.Amber R.
Windshield was extremely dirty but otherwise we were very pleased with the serviceTHEDA F.
Customer did not leave a comment.Neil Q.
En mi experiencia su servicio muy bueno y sobre todo el control que se tiene en esta etapa que estamos pasando del covid 19 Muchas graciasFlavio G.
Customer did not leave a comment.MARTHA A.
Customer did not leave a comment.Mario G.
Great customer service provided by the representative.Arnel P.
Customer did not leave a comment.Alicia Z.
Customer did not leave a comment.Mario R.
Customer did not leave a comment.NANCY A.
The one staff member there had very little training on uhaul procedures.Israel G.
Staff works great with you and it sure does feel like they are there to help you. Thank you!rene V.
This rental unit at this time wasn't washed. Overall appearance wasn't good.Guillermo P.
Customer did not leave a comment.VICTOR M.
Customer did not leave a comment.Leilani P.
Very nice service.LUIS M.
Customer did not leave a comment.ANDY M.
The van was clean and ready to go and staff was very friendly and the transaction went through seamlessly from pick up to drop off.Jonielle S.
Carlos did a wonderful job! Asset to your team, accentuates top notch customer service!Henry B.
Customer did not leave a comment.Eleanor E.
Customer did not leave a comment.Esther M.
Great customer service!Katherine M.
Customer did not leave a comment.Irma R.
Customer did not leave a comment.jose H.
It was perfect to me and of course I will continue using your service??Jorge G.
Customer did not leave a comment.Franklin M.
very professional and cleanMaria A.
Customer did not leave a comment.Henry A.
Quick and easy... very friendly staffDavid H.
Customer did not leave a comment.Ed B.
Customer did not leave a comment.Julio L.
Customer did not leave a comment.Miriam D.
Just want to give a compliment to the gentlemen who helped me out I think his name is Carlos? He was very friendly and informative and helpful.Sylvia F.
Nothing, you guys have an excellent service, Carlos the customer service man on front desk is very friendly and professionalGabriel D.
Outstanding service from the staffalonzo S.
Customer did not leave a comment.Emmanuel O.
Crystal is very friendly, the check in and out process was fast and easy. 5 stars with no complaints.Michelle P.
Terrific experience! Friendly, clean and efficient!Jennifer B.
Customer did not leave a comment.Norma T.
All goodSUSAN W.
Customer did not leave a comment.Celia M A.
Customer did not leave a comment.LORENA A.
Customer did not leave a comment.MICHELE R.
The person who processed my rental was very professional, informative and extremely helpful with tips, info and suggestions. I am sorry I am unable to remember his nameGeorge T.
Customer did not leave a comment.HERMIN R.
Customer did not leave a comment.David A.
Customer did not leave a comment.Flordeliza M.
Carlos was very professional and helpful. He made the experience, very comfortable and trust worthy. I will definitely use this service again.Michael D.
Customer did not leave a comment.HERIBERTO I.
Customer did not leave a comment.SARA S.
I forgot the gentlemen name that helped us and he gave us great customer service. I appreciate people like him. Everything was great. Will definitely come here again.JANET G.
Customer did not leave a comment.CONNIE B.
Customer did not leave a comment.Karen L.
Customer did not leave a comment.Laura V.
Customer did not leave a comment.crystal V.
Carlos Sanchez the manager was very helpful, easy to deal with and explained clearly the transaction.Jeff T.
Rental manager was the best. She really looked out for me and made sure a truck was available at this location.John B.
Best service EVER in the 20 years I have used Uhaul in both northern and southern Ca. Fast, efficient, PROfessional, and far above average service.Andrea R.
I will definitely recommend this location to all of my family, friends, and colleagues. The staff is super friendly and professional! No complaints here.Monique G.
i liked the self checkout option, except for customer service calling early in the morning confirming 2 references that know me.Jose M.
Crystal was very helpful and personable. Thank you!Alex T.
great location. super clean. very efficient and professional staff- Carlos was fantastic he made everything a breeze. Enjoyed doing business at this facility.Teresa H.
Customer did not leave a comment.ibrahim A.
Customer did not leave a comment.Carmen L.