Customer Reviews for A Storage Place Magnolia
(U-Haul Neighborhood Dealer)

170 reviews

12811 Magnolia Av   Riverside, CA 92503
(Between Lincoln and McKinley)

(951) 340-1841

Location Hours

  • Mon-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(951) 340-1841

12811 Magnolia Av
Riverside, CA 92503
(Between Lincoln and McKinley)

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

XINYAN Z. 
Rating:
2.0

Have what the website says you have available for rental

Nahun M. 
Rating:
5.0

Absolutely I recommend this place. A front desk lady is a wonderful person, she provided me the necessary support on my moving out date. Also, this place is 100000000 x better than the one located in the 6th street in Corona, CA ... It's like comparing the HEAVEN vs the HELL! I will do business with them again!

DANILO K. 
Rating:
5.0

Customer did not leave a comment.

cynda H. 
Rating:
1.0

I went to pick up truck and was not able to due to Uhaul systems down, so i reserved one for next day at 1:00 pm so when i get to place to pick up truck they already rented it to someone else, and tell me i can pick up truck at another location which was 12 miles away and would give me $50 credit for messing up my reservation so when i get to other location on spruce st i was not able to rent truck (honestly i dont know why, either problem with my bank card or Uhaul system..sooo i reserved another truck again for next day (feb 2nd) so i finally picked up truck and return on (feb 3rd) on time so when called about credit they had no idea what i was talking about and said they will call me in within 5 days and they see NO notes of $50 credit..but as far as the people at a storage place they are very helpful kind n professional

Danny M. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

SHANTI T. 
Rating:
3.0

Customer did not leave a comment.

michael C. 
Rating:
5.0

Everything was on point

Marcia A. 
Rating:
5.0

Customer did not leave a comment.

Cristina S. 
Rating:
3.0

Not really happy with the U-Haul when I went to drop off the app could not tell me for 20 minutes where I was so because of that it cost me 2 days if you look back I have used you guys a lot but now I'll fine some else to rent trucks from Thank you

JEFFREY M. 
Rating:
5.0

Job well done

Kermit R. 
Rating:
5.0

Everything was great. The man who helped us out was very nice and made sure everything was good and correct. The only thing was we forgot to check for the dolly so we had to make a trip back, so just make sure you double check for all the stuff.

Jazmin B. 
Rating:
5.0

The people there were very friendly and quick

John K. 
Rating:
5.0

Customer did not leave a comment.

Frankie G. 
Rating:
5.0

Nothing to improve. Everything was fine

Gail G. 
Rating:
5.0

The gentleman that assisted me with the rental stated "This was the easiest rental I've ever done." And I have to agree with him. Well done.

Devin M. 
Rating:
5.0

Customer did not leave a comment.

Lynn S. 
Rating:
5.0

The pick up portion of this went by without a hitch. I completed the validation and was on the road in less than 10 minutes.

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

Iram G. 
Rating:
4.0

The application sucks for checking out the uhaul. I ended up talking to the store worker at the pick up location to get the truck. Fix or lose the application.

Clifford M. 
Rating:
5.0

None great service

elliott M. 
Rating:
5.0

I reserved on one location and changed twice and I end up so far from my house

Gheed A. 
Rating:
5.0

Customer did not leave a comment.

Gabriela C. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

I love the online registration it was in and out that was awesome!!!

Arthur S. 
Rating:
4.0

Efficient and effective. Thorough and to the point. Got us out of there quickly. Personable.

Rebecca M. 
Rating:
5.0

No improvement needed

Lucia C. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

I reserved a truck 1 week prior to my move when I showed up there was the truck waiting. Very fast and easy process

Paul M. 
Rating:
5.0

Customer did not leave a comment.

DAMARIS S. 
Rating:
3.0

Customer did not leave a comment.

Silvia C. 
Rating:
5.0

It would be nice to have a full half tank of gasoline and not 3/4 of a full half tank of gasoline to begin the one way truck trip to my destination next time.

Ron C. 
Rating:
3.0

Customer did not leave a comment.

ALI S. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

This location was great! I was upset at the fact that UHAUL inconvenienced me to drive out to Corona because they had no trucks at the location I wanted, however when I drove by there, I saw more than 5. They gave me xtra mileage and an extra day.

Priscilla V. 
Rating:
4.0

TRUCK WAS DIRTY AND IT WAS PRICEY BUT THE SERVICE WAS GOOD

FRANK A. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
1.0

Where do I begin. I am extremely unhappy. I rented a uhaul truck from the magnolia location. I only used the uhaul truck for one day (October 1 @ 10:00am and returned the truck October 2 @ 9:00am). My fiancé returned the truck for me at the 6th street location (4 miles from the magnolia location). The associate at the magnolia location assured me that the truck could be returned at any location. The two locations are 4-6 miles apart from each other. When my fiancé returned the truck that told her she was good and allowed her to walk away. I was charged $34 (the correct amount) and 3 days later (October 5) was charged and additional $314. Apparently because it was no longer "in-town". If we knew that would be the case we would have returned it to the same location. I am extreeemly angry. I will never go through uhaul again. And I will ensure none of my friends / family do not get uhaul either.

anthony R. 
Rating:
5.0

Best spot ive been too yet!

Michael K. 
Rating:
5.0

Friendly, fast service.

Christie R. 
Rating:
5.0

Excellent Service and Unit Status in safe Conditions

Angel David L. 
Rating:
5.0

Good contact. Easy in and out. The General Manager Steve is very professional.

DAVE H. 
Rating:
5.0

Excellent location!

Sherry C. 
Rating:
5.0

Customer did not leave a comment.

Nick G. 
Rating:
1.0

Engine light came on while driving to Arizona.

Tyshea R. 
Rating:
4.0

The guy that helped me was friendly and made the experience pleasant. He was knowledgeable and got everything done quickly so I could get on my way. He did a great job.

Rob E. 
Rating:
2.0

None of his equipment worked

Ashley N. 
Rating:
5.0

Why to expensive.

KURTIS B. 
Rating:
5.0

Customer did not leave a comment.

OSCAR C. 
Rating:
5.0

Customer did not leave a comment.

Kim D. 
Rating:
5.0

My experence with you guys...i think it was excelent.....very freindly and proffesional service....thanks.

JOSE T. 
Rating:
5.0

The gentleman in the office was really great. One thing to note - the truck kept having a warning that the passenger door was open, when it was not.

KELLY H. 
Rating:
5.0

Customer did not leave a comment.

Erin J. 
Rating:
5.0

Customer did not leave a comment.

Karra P. 
Rating:
3.0

Customer did not leave a comment.

scott B. 
Rating:
5.0

My original reservation was a disaster. I went to 2 different locations none of which had a reservation for me. 2 hours after my registration time I was told to go to magnolia, more than 10 miles away. This location was great and I was out within 10 mins. They saved the day fir me

PATRICIA D. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
3.0

I have used your service in the past But I will NEVER Use your Service Again. The person in Charge Was Not Helpful. And HE LIED IN HIS INVOICE ABOUT THE FUEL RETURN!!! I am going to share your lack of Professionalism with my 2 Million Bloggers. Very UNHAPPPY WITH THE EXTRA CHARGES ABD GOING TO CONTACT MY CREDIT COMPANY AND DISPUTE THE EXTRA CHARGES!!!

ROBERT A. 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN H. 
Rating:
5.0

He was very nice and plight he answered all of my questions I would definitely recommend a friend to that location

Donna H. 
Rating:
3.0

Jose at front desk was professional and polite. Process was fast and simple.

rami H. 
Rating:
5.0

Excellent service , convenient

Jonathan A. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

Mark Q. 
Rating:
5.0

Customer did not leave a comment.

Mindy Y. 
Rating:
5.0

Customer did not leave a comment.

arif B. 
Rating:
5.0

Customer Service was excellent, thank you!

Monica L. 
Rating:
5.0

All Great!!

Gwendolyn B. 
Rating:
5.0

Worked out perfect and in only 2 hrs notice.

amber H. 
Rating:
1.0

Truck wasn't there when we arrived. I couldn't get much help. I had to drive to 3 different locations and ended up having to make multiple trips because we could only get a smaller truck. It was very disappointing

daniel K. 
Rating:
5.0

Customer did not leave a comment.

Erlito E. 
Rating:
3.0

Closing for lunch is not good. Other than that it was okay.

Parry A. 
Rating:
5.0

Customer did not leave a comment.

Samuelraj D. 
Rating:
4.0

Customer did not leave a comment.

MONA M. 
Rating:
5.0

Customer did not leave a comment.

Carl N. 
Rating:
5.0

Equipment is well maintained and staff is friendly. Lots of supplies for all your moving needs at a reasonable price. Reliable place to rent.

LANCE K. 
Rating:
3.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE E. 
Rating:
4.0

Customer did not leave a comment.

HARRY K. 
Rating:
3.0

Customer did not leave a comment.

BOB O. 
Rating:
5.0

Steve was great, I am a manager at lafitness riverside Arlington I know customer service and this guy is amazing, I been to several I u hauls locations and he is by far the best I will only go to this uhaul location even if I have to travel farther, give Steve a raise he deserves it.

Shaid S. 
Rating:
4.0

I am very disappointed with my rental service. The people at the storage place were fine; however, I went directly to the site on my email and was in the middle of my reservation with them, when I received a phone call from U-Haul that told me I had to go to a different location--NOT the one on my email. This location was further away from me; further away from the location to where I was driving (hence more miles), and added on extra time to my travel and messed up the entire day's schedule of when I had people lined up to help unload. This is bad service!

Debbie H. 
Rating:
4.0

The service provided was very good. My vehicle was ready, clean and had plenty of fuel. The office was immaculate and well appointed. Five star rating!!! Jeff Z.

Jeff Z. 
Rating:
5.0

Customer did not leave a comment.

NAETOCKA P. 
Rating:
5.0

Great Job!

Wesam S. 
Rating:
5.0

Customer did not leave a comment.

JAKE ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

Lorena V. 
Rating:
5.0

The gentlemen there in Riverside was very nice and gave me a phone number to call and complain too which I will be complaining. Laura Miller

LAURA M. 
Rating:
5.0

Variety for bigger length capacity trucks.

George C. 
Rating:
1.0

Said no to having insurance but was charged anyways the $14.00

Ronnie M. 
Rating:
3.0

I am not happy with the service that I received when I made the reservation online. My son-in-law called and made reservation for me and the sales rep provided him the wrong information. When he ask for the price to rent one way she gave the price of $151. He then asked her several times if this includes all taxes and fees and the rep responded yes. He went on and reserved it the truck for me but when I went to the store to pick it up Kevin told me a totally different price. Instead of being $151 one way it ended up being $330 dollars. My son-in-law contacted customer service to find out why did the price change and they advised him that the sales rep only provided him with the base price not including all the fees and taxes. I feel that they should have honored the price that was provided to my son-in-law but instead I had to go out of the way and return it back to the place where I rented the truck to avoid paying $330. So I am definitely not a satisfied customer regarding the poor customer service that I received.

PENNY D. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
5.0

the price was a little high for what I had to do in such a short period of time.

rosia F. 
Rating:
5.0

Customer did not leave a comment.

JACKIE G. 
Rating:
5.0

First time coming in and they tried their best to accomidate my schedule as well. Great service! Thank you kevin and steve!

Taniya A. 
Rating:
5.0

Customer did not leave a comment.

KARINA M. 
No reviews have been submitted for this location.

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