Customer Reviews for A Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A Storage

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Adam M. on

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Mitchell L. on

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The original location that was sent thru the text said it was available for pick up at 10:00am. When I called to schedule the appointment, I asked for 8:00am pick up. The day before pick up, I got a text that it would be available for pick up at 10 and to call and confirm. Only problem was I got the text at 5:30 and location was closed. Within 10 min of trying to call them, I received another text saying it would be available for pick up after 10:30. I showed up at 10:30 and no one was their. I had to go to the original place that was stated on the email and very luckily they had an available truck. I also got another text message after getting the truck that my original order was available for pick up after 11:30. The lady at the place I got the truck said it was not uncommon for them to either be really late or not even show up and she receives all the complaints. The location on 609 Stewart st sw. in Hartselle, Al should be shut down. I had hired someone to help me move and this Waisted over 2 hours of our time and I was paying them by the hour so I lost more money because they can not come to work on time. I will not use or recommend that location again.

Matthew J. on

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My pickup location had to be changed after 45 minutes of waiting on another store to open. I had 10:30am scheduled p/u and at 11:15 am they were still not taking calls or opening the doors. I was offered no compensation even when I had to drive to a different location and lose an hour of my move day.

Jimmy V. on

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Amy G. on

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Ralph M. on

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Melissa J. on

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jeff H. on

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Very nice people.

Tammy L. on

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JEFF P. on

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Jackie W. on

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TIMOTHY L. on

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Staff was excellent and treated me like a friend! I would definitely use this facility again!!

Patty S. on

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No improvement needed

JOHNNY C. on

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Never had any issues for 1 1/2 yrs

ahbra N. on

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I didn't receive a confirmation text the day before. Since I was expecting one with the guarantee, it made me nervous that maybe they wouldn't be open, etc. It worked out in the end. It would also be nice if they would allow you to park at their office for day moves instead of having to park at Hardees and walk back.

April D. on

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JOHN B. on

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A good place to put your storage items.

Morgen J. on

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Heather W. on

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david L. on

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Let your customers know about Hartselle as a possible drop off.

ADAM B. on

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Bobby M. on

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I arrived at pickup location at my set pickup time. Door to office was locked. I rang the doorbell thinking there was a resident manager inside. No one came to the door. I then looked around the property for someone to help me. There was no one to be found. I returned to the office door and found a phone number and called. The woman who answered said that she was inside the office and that the door was not locked. I went inside and the first thing she says to me was I was in the bathroom what do you expect me to do leave the door unlocked? Not I’m sorry I had to lock the door while I was in the bathroom. This was after she told me the door was not locked. She also wanted to argue that there was no doorbell after I told her I rang it so we had to go and look at it to verify there was one. I ran a retail business for over 20 years and I assure you attitudes like this woman’s will put you out of business. I was in Hartselle to take care of some very emotional business and this experience did nothing but heighten the anxiety associated with the trip. I will not return to this location as there is no semblance of professionalism. The drop off in Auburn was the exact opposite, very helpful and polite. A pleasure to do business with.

Patsy W. on

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Every thing was great

Michael D. on

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We called this store and was told we could drop off the trailer at 7am. No one was there! We just left the trailer and left! If i had know no one was there i would have left it the night before instead of trying to find a motel thst i could park my truck and trailer! 3 motels later i finally could park!

Randy J. on

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Deborah S. on

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Sam G. on

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Carnethia W. on

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mason B. on

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Good easy parking and access. No issues.

Steve D. on

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They were excellent. We thought we had an issue since we reserved for use right after a holiday, but they quickly and courtesely took care of us. Very professional.

Jeff S. on

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Eric at A Storage Place in Hartselle, Al provided EXCELLENT customer service! Give him a pat on the back!

wayne L. on

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Jeff S. on

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Lynn D. on

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Gladys S. on

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Brian M. on

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Eric is one sexy individual

Christina B. on

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The customer service I experienced went above and beyond expectations! They answered all my questions and help to make sure I had help hooking up and unhooking! Will definitely be going here for all my future uhaul needs!!!

Michael H. on

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Drop off was quick and easy. Personnel was very friendly.

Robert S. on

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ronald M. on

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Awesome guy running the place just awesone

david S. on

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ONe of the tail lights was out when I picked up the trailer. The agent seemed surprised. NOT A MAJOR ISSUE. Seems regular maintenance. was missed. Agent was apologetic and we agreed it was not a show stopper since there was another tail light on that side.

Bob J. on

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Charles S. on

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Kathy W. on

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James T. on

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John H. on

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loyd W. on

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David S. on

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Melainie D. on

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The guy who finished my paperwork was awesome, very friendly.

Nicholas G. on

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VERY helpful customer service and friendly staff. I will definitely be giving them my business again.

CHRIS E. on

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You can make sure that when customer calls for total amount of amount due that you tell them the whole amount. We were told 122.50 would be exact amount. When we got there was an extra 15 dollars for insurance tacked on that was not in our budget the insurance needed to be added on when i asked for total amount!!! Not happy about this at all. Truck was in good shape tho.

Marie S. on

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mark H. on

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DAVID B. on

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Adam T. on

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aaron K. on

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BRUCE H. on

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BRUCE H. on

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Jan C. on

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Best Location to rent from - Employees very nice, friendly and professional. Equipment in great shape and most always available.

RICKY D. on

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Tanya S. on

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Frank T. on

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keep going

Chris W. on

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ERIC K. on

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It was a pleasure using you all.

Mona G. on

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Everything was wonderful, the woman working there was very friendly. Truck was exceptionally clean.....would definately use this location if I need it again and recommend to anyone asking for a great location.

Stacie W. on

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RON J. on

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ALAN P. on

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Nicole was outstanding and made my move from Florida to Alabama seamless.

CHARLES L. on

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Excellent customer service with clean and well maintained equipment. Allowed a smooth move for me.

DONNIE W. on

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I would reccomend this location,But not ever again will I use or reccomend U - Haul. I had a very BAD experience with u-haul and would like for someone to call me with some authority. I'm not asking for any type of refund,just want to let someone know of how you treat your customers

maymie M. on

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Rhonda D. on

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Ronda M. on

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The person working at the first place I went (800 us 31 hartselle) was a total bitch. The lady at Stewart st was great

Lauren S. on

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The woman who worked with us was great and very accommodating!

Deborah B. on

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Cassie was so sweet and helpful! I really appreciate the great service! Next time I need a U Haul, I will use the Hartselle location!

Jeffrey S. on

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regina S. on

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katrina B. on

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I have a complaint on file. Area Uhaul sales manager emailed me when I specifically requested a phone call. Customer for years....not happy.

Jonathan L. on

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Tommy J. on

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Joseph M. on

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Nothing. The agent, Cassie, did a great job.

JEREMY F. on

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judith P. on

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Not a thing. The morning of our pickup, we realized we didn't need the 15' truck. The manager exchanged for the10' truck without any hesitation. It was perfect for our needs.

renee K. on

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Tracy H. on

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Ben P. on

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Beulah H. on

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Not a great deal of parking space to drop off UHaul. Also, I was confused because "A Storage" is at 603 Stewart St. 609 Stewart St. was labeled "Hartselle Self-Storage" (or something similar).

Christopher S. on

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STEVE T. on

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Site manager had the flu and was unable to assist in any way. Special thanks to U-Haul at Beltline for the pre-trip inspection and advice.

CHRISTY M. on

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RUSSELL S. on

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hugh S. on

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PLEASANT EXPERIENCE, WOULD TRAVEL TO HARTSELLE AGAIN FOR RENTAL NEEDS.

KAY S. on

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Nothing

GERALD B. on

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look at the equipment good do not tack there word form them

JAN C. on

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LINDA H. on

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He was awesome with us

BETH B. on

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SAM F. on

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the pick up location was clean and the employees were extremely helpful and made sure I was aware of the cautions needed to pull a trailer a 5A location

Greg B. on

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Manager personally helped me get the trailer hitched up and insured everything was operating correctly.

KIRK G. on

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Start by checking the equipment. The battery was corroded, and I nearly got on the highway with the truck stalling. It could have been a complete disaster had I not turned the vehicle around in the parking lot I was in.

sonia H. on

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This location is no longer in service! We had to find the nearest local place to return the trailer. That person was very helpful.

WENDELL S. on

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DREW D. on

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Rt tire was low on air.