Trailer had a good bit of damage to it and nothing got logged down before we got it and then the site for me to go would not up load the pictures and then locked me out so I couldn't get back in.... Then at drop off, store was closed and I called the # on the rental agreement like it said and the girl I spoke with was very rude and basically hung up on me so we just parked the trailer and left itJENNIFER T.
Trailer Rental & Towing in Hartselle, AL at A Storage
(U-Haul Neighborhood Dealer)
Hartselle, AL 35640
Services at this Location:
- Mon-Tue: 8:30 am - 4:30 pm
- Wed: Closed
- Thur-Fri: 8:30 am - 4:30 pm
- Sat: 8:30 am - 1 pm
- Sun: Closed
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Hartselle, AL 35640
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The lady who rented to us was super nice and helpful!Ginger P.
The call center experience was not good. Lengthy wait times, and not able to speak with the local contact. Also the website indicated a trailer was available at a closer location, but that was not the case.SHEARL S.
Very friendly staff. Be able to handle the order without assistance.Raymond F.
I don't see where any improvement could be made. My experience was both courteous and professional. I will in all likelihood use this business again.John P.
My experience using the online pick up and waiting 30 minutes for customer service on the phone for help was terrible. I wasted an hour in the parking lot of your location trying to pick up my rental.Jason K.
The lady at this location was friendly and helpful. She made this experience very easy and fast. I will definitely be using this location the next time I need to move furniture.Michael J.
Our drop off was hassle free . We could not have asked for a better moving experience . We will definitely recommend this location to everyone .Steven T.
Nothing. They were very helpful when returning the uhaulkristy W.
You can have a person there to check vehicles in and out. Using the mobile app was a nightmare! If you want me to do all your work then you should pay me instead of me paying you. Never again.Mary S.
The online pickup was a hassle with the location not picking up on my phone!Joseph S.
Drop off process did not include key drop off.Blake K.
Great experience! Would certainly recommend!Julie D.
The original location that was sent thru the text said it was available for pick up at 10:00am. When I called to schedule the appointment, I asked for 8:00am pick up. The day before pick up, I got a text that it would be available for pick up at 10 and to call and confirm. Only problem was I got the text at 5:30 and location was closed. Within 10 min of trying to call them, I received another text saying it would be available for pick up after 10:30. I showed up at 10:30 and no one was their. I had to go to the original place that was stated on the email and very luckily they had an available truck. I also got another text message after getting the truck that my original order was available for pick up after 11:30. The lady at the place I got the truck said it was not uncommon for them to either be really late or not even show up and she receives all the complaints. The location on 609 Stewart st sw. in Hartselle, Al should be shut down. I had hired someone to help me move and this Waisted over 2 hours of our time and I was paying them by the hour so I lost more money because they can not come to work on time. I will not use or recommend that location again.Mitchell L.
My pickup location had to be changed after 45 minutes of waiting on another store to open. I had 10:30am scheduled p/u and at 11:15 am they were still not taking calls or opening the doors. I was offered no compensation even when I had to drive to a different location and lose an hour of my move day.Matthew J.
Very nice people.jeff H.
No improvement neededPatty S.
I didn't receive a confirmation text the day before. Since I was expecting one with the guarantee, it made me nervous that maybe they wouldn't be open, etc. It worked out in the end. It would also be nice if they would allow you to park at their office for day moves instead of having to park at Hardees and walk back.ahbra N.
Let your customers know about Hartselle as a possible drop off.david L.
I arrived at pickup location at my set pickup time. Door to office was locked. I rang the doorbell thinking there was a resident manager inside. No one came to the door. I then looked around the property for someone to help me. There was no one to be found. I returned to the office door and found a phone number and called. The woman who answered said that she was inside the office and that the door was not locked. I went inside and the first thing she says to me was I was in the bathroom what do you expect me to do leave the door unlocked? Not I'm sorry I had to lock the door while I was in the bathroom. This was after she told me the door was not locked. She also wanted to argue that there was no doorbell after I told her I rang it so we had to go and look at it to verify there was one. I ran a retail business for over 20 years and I assure you attitudes like this woman's will put you out of business. I was in Hartselle to take care of some very emotional business and this experience did nothing but heighten the anxiety associated with the trip. I will not return to this location as there is no semblance of professionalism. The drop off in Auburn was the exact opposite, very helpful and polite. A pleasure to do business with.Bobby M.
Every thing was greatPatsy W.
We called this store and was told we could drop off the trailer at 7am. No one was there! We just left the trailer and left! If i had know no one was there i would have left it the night before instead of trying to find a motel thst i could park my truck and trailer! 3 motels later i finally could park!Michael D.
Good easy parking and access. No issues.mason B.
They were excellent. We thought we had an issue since we reserved for use right after a holiday, but they quickly and courtesely took care of us. Very professional.Steve D.
Eric at A Storage Place in Hartselle, Al provided EXCELLENT customer service! Give him a pat on the back!Jeff S.