The mobile check in process was ridiculous. Additional verification was needed after I arrived and started the process then the site froze on me and luckily the business I was picking up from was open and able to help me unlock the truck to get the keys. Other than that, it got the job done and drop off was easy.
Mason F
Customer Reviews for A To Z Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The front desk workers were very rude. I had reserved an appliance dolly when I booked my reservation. Upon entering I asked a few questions as this was the first time I used your mobile pick up. They immediately gave me attitude. I went out to check my uhaul and finish the online check in. When we opened the back door we noticed there was no appliance dolly. We returned to the front desk and was again greeted with attitude. The man stated "You must have just added it because we don't see it on our end". He asked his coworker to put it in the back. We followed him to the truck and the man aggressively threw it in the back and slammed the door. I will not be returning to this location.
Janae CGates were closed, no helpful information posted for contacting anyone about drop off.
Jasmine CEquipment was clean, but the front end was very loose. Could use some work.
David KPersonally was extremely helpful.
Mary WEverything was great truck ran great and wound up only needing it for 2 days vs 3 I love that I could pick up and return online
Brittany LHeadlights were pointer at the ground making it very hard to drive at night, there was a broken wiper blade on the passenger side. The padlock for the back door needed to lubricated to even get the key in it, there was an annoying rattle in the drivers door. and the bag od blankets attached to the right rear of the cargo caompartment was in the way of loading my cargo. This was VERY ANNOYING AND INCONVENIENT. i DECLINED EXTRA BLANKETS twice AND STILL THEY WERE INT HE TRUCK in the way of my cargo needs.
Kevin KExcellent service from Lance. I highly recommend this business to anyone who may have any need in moving, tool rental and any other services provided by a to z rental. Wonderful job fellas. The other gentleman helped as well, didn't catch his name. But very helpful and made sure I was taken care of. Outstanding overall experience.
Corey MUhaul needs to provide a drop off location
Amanda HNothing! Amazing experience 😄
Jacob TOverall they were good. Went to the initial location and told to leave with the truck because they didn’t have room. It would have been nice to receive a notification before driving a half hour to drop it off and be rerouted twenty minutes away.
Jill HVery helpful
John WQuick and easy. Friendly staff.
Jonathan SOffer a discount on the cost of the rental if I have to go out of town to get it. The Klamath Falls location on Washburn is huge and I should be able to get equipment there.
Steve NHe was rude & hostile. When I challenged the gas level he called me a man hater & said this is the Uhaul way of life.
AnnaMarie To
SHAWN AOnly thing that could be improved was if it were a non-smoking building. Staff was great, the place just smelled like an ashtray.
Mike SNothing. Everything was great! Super nice people at A to Z in Post Falls. They were very helpful and made it fast and easy.
Timothy RGreat customer service
Robert FEfficent.
Craig BQuick and professional. Thank You
Michael MA little tricky to get to the first time, but otherwise convenient. Guys are all friendly. Parking lot could use a few holes filled.
Katie GDealership was great.
Alan SApp difficult to use, so we got checked in "late" and had to pay for another day. Location didn't have any staff on a Saturday. Had to park the truck on the side of the building blocking a garage door because there was nowhere else to put it. Hopefully we won't be charged a fee for that too.
Felicia ALocation difficult to find…there is an access road next to the bridge that you need to take…Google maps doesn’t pick that up. I could see it from I90, I just couldn’t get to it.
Robert REverything went perfectly at this location. I just can't think of anything else to improve on. Thanks!
William MI had an extremely frustrating experience trying to get the 26" truck. The wrong truck was given to be over the U-Haul app. and never got that resolved over the on-line chat. Finally the owner of the dealer arrived to open up for the day. He was quite pleasant and tried to help me. On his system he said that the truck that they had prepared has already been dispatched. It was still sitting in their parking area. After we got that straightened out, I got in and drover 200 feet and saw that the "check engine" light was on. I texted "roadside assistance" which eventually said that if it started running badly they would send a technician. That did not boost my confidence and the first 100 miles of the trip were very apprehensive. This was not a good experience.
Jon TEmployees greeted me as I drove up, friendly employees
Adam HHad a very hard time checking in via the app. Called for help, got transferred to someone else. They completed the check-in. Moved the car dolly to the side of the building and took pictures.
Frederick BI dropped off after hours, so my comments aren't *really* applicable.
Catherine WEquipment was ready. The person knew what they were doing. I was in and out in about 15 minutes (partially thanks to online check-in). Can't ask for much more than that!
Nathan WI rented a 6 x 12 trailer and drove to Boise only to find out the trailer didn't have a 6 ft opening so the load didn't fit in the trailer.
Tyler SNothing to improve customer service , just notice that when going into reverse it would sick or not shift right away and thump into gear
Matt LI appreciate the fast prompt service & would recommend to my friends. I also had a dolly that needed air & they have no idea how much we appreciated that! Thank you kindy :-)
Janette KGreat customer service thumbs up a to z rentals
GRAYDEN APick up location lot is not paved so Inside of truck was dusty, driver side floor dirty from mud stuck to floor surface. Rental agent did not give any overview on the operation of vehicle. There is no point of trying to save time using the U-Haul web site when you require info to be entered @ Reservation, pick up and drop off. Staff was excellent!
Joseph PThe employees were professional, swift, courteous, and concise!!!
RAYMOND MWe did not have a good experience with the trailer itself. One tire was flat and bald. We didn’t notice until we were ready to leave. It delayed our trip by over an hour. Customer service and the mobile tire company were good, but we were not happy to receive poor equipment and felt lucky we discovered it before something happened on the road.
Timothy BThe trailer had a broken hinge and ball tires when I pick it up. I chose U-Haul because normally their stuff is not worn out and works fine. I was concerned I would make it to Seattle 400 mile drive with a trailer in that condition. Unfortunately, there were no other trailers available. Disappointing.
Mark MExcellent customer service quick and easy
Brian SThe location was great! People were friendly and the truck was ready when I arrived. Return of the truck went well and there were no issues. Would definitely use this location again with any rental needs in the future.
Andrea WEverything was great. Google maps should update as the road leading to the location has a name very close to the name of the road the drop off location was at and it got to be a little confusing. NOT the the fault of the UHaul drop off point. They were tremendous.
Paul GThe guys at the drop off told me that the problem with logistics is because the menu Hall doesn’t open early enough to meet the needs of the West Coast franchises. Would be nice if there was somebody able to handle the morning calls and arrange for trucks to be in certain places
ALLEN DVery friendly staff
Wendi CPickup was quick and easy. Person checking me in was professional and helpful. The guy that hooked up the trailer was also professional and helpful. Thank you for the great attitude from both helpers.
Joe BNothing the help did a great job.
Roger WEverything was great. Had low tore pressure but put sorry in it and was fine all weekend
dave sGreat staff - Helpful and friendly - My truck was warming up when I got there. Great service
Vicki HI was given a truck with 15/16 of a gas tank. I drove 50 miles, so I decided to fill the truck all the way. I took it to the pump, and let it fill until the pump shut off. I then drove it half a mile back to the rental shop. Whether the gauge was off because it was slow, or the truck wasn't level, the gauge didn't work and so I was charged for it. Wasn't pleased that I was charged more, even though I tried to go above and beyond as a renter.
Aaron R