Customer Reviews for A Touch Of Whimsy & New 2 U

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A Touch Of Whimsy & New 2 U

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Cathryn S. on

Rating:

This was one of my best U-Haul experiences. The owner was helpful, thoughtful and efficient. The trailer was in excellent condition, which was comforting for the long trip we were taking.

Ronald L. on

Rating:

Guys are great there. No complaints!

Kay P. on

Rating:

Customer did not leave a comment.

Dennis M. on

Rating:

I have used this location a number of times and I have always had excellent and friendly service. The trailer I needed was ready for pick-up at the time we agreed on. I highly recommend this U-Haul dealer.

Julie R. on

Rating:

Customer did not leave a comment.

Wayne M. on

Rating:

Customer did not leave a comment.

Sonny B. on

Rating:

Customer did not leave a comment.

GREGORY D. on

Rating:

These are good people however they are too far off the beaten path. I would not recommend this as your first choice to pick up a trailer or a truck. Because it was after hours I was not able to talk to them in person.

Bill P. on

Rating:

Good people, excellent equipment.

MICHAEL M. on

Rating:

Customer did not leave a comment.

Michael W. on

Rating:

Overall positive experience. However, the truck had to be returned and exchanged for another one due to difficulty starting the first truck.

ken h. on

Rating:

we picked up car dolly. There were cuts in both light wires and the right light did. ot work. we had no other option but to take it as we were leaving and nothing available. 150 miles the whole light housing fell out. We duct tape it together. Then later the left light quit working. Very upset we paid $160 for this.

Jean R. on

Rating:

Very friendly staff. Easy in and easy out. There was no stress! I also enjoyed the store which U-Haul is in. I am going back to look at the antique items. Hugh selection.

Nathan B. on

Rating:

When I order 2 Dozen pads,2 utility Dollys And a appliance Dolly with paying movers by the hour to load up a large house , I expect it to be there in the truck Now I have scratches All over my Furnature and extended time loading box by box by hand.

ROBIN V. on

Rating:

The truck was filthy. Food in the seats and a sticky soft drink was spilled in the floor and on the dash. The furniture pads were filthy also.

Cinde S. on

Rating:

Customer did not leave a comment.

James R. on

Rating:

Wash bugs off windshield.

Clifford P. on

Rating:

The ladies are very friendly and have a motorcycle trailers which are custom for motorcycles, very helpful. Great antique shop there too!

Sandy M. on

Rating:

Hired 2 young men to unload the 20 ' truck to storage. They were quick,efficient. And cautious. We highly recommend their services.

MICHAEL W. on

Rating:

Painless, second time using this location. Will use again for sure.

Tim W. on

Rating:

Customer did not leave a comment.

RODOLFO R. on

Rating:

Customer did not leave a comment.

richard g. on

Rating:

Customer did not leave a comment.

David M. on

Rating:

Customer did not leave a comment.

Peter B. on

Rating:

Customer did not leave a comment.

Joef B. on

Rating:

steering in truck was a little loose

GREG E. on

Rating:

Customer did not leave a comment.

Stormy B. on

Rating:

Customer did not leave a comment.

Floyd H. on

Rating:

Customer did not leave a comment.

Dianna G. on

Rating:

Customer did not leave a comment.

Kyle K. on

Rating:

Customer did not leave a comment.

Don G. on

Rating:

Customer did not leave a comment.

Nicolas B. on

Rating:

Customer did not leave a comment.

Dean W. on

Rating:

Customer did not leave a comment.

Kathryn W. on

Rating:

Customer did not leave a comment.

Ruby M. on

Rating:

Customer did not leave a comment.

Ruby M. on

Rating:

Customer did not leave a comment.

RUSSELL P. on

Rating:

Customer did not leave a comment.

rene p. on

Rating:

Customer did not leave a comment.

James W. on

Rating:

Customer did not leave a comment.

WANDA P. on

Rating:

Customer did not leave a comment.

Pam E. on

Rating:

Customer did not leave a comment.

Kay J. on

Rating:

Everything was great. Second time I rented there. Have already recommended them to friends.

James W. on

Rating:

Customer did not leave a comment.

BILLY M. on

Rating:

Customer did not leave a comment.

Jim M. on

Rating:

Customer did not leave a comment.

Lynn Anthony C. on

Rating:

Our attendant was friendly and very helpful.

Russel H. on

Rating:

Customer did not leave a comment.

Doug J. on

Rating:

Customer did not leave a comment.

John P. on

Rating:

Staff at time of pick-up and drop-off were excellent. The employees at pick-up were very helpful with getting my rental squared away. Excellent job all around.

BRENDA R. on

Rating:

Customer did not leave a comment.

Tom G. on

Rating:

Customer did not leave a comment.

Jeffrey M. on

Rating:

The guy running this location was great. He was friendly and helpful. The paperwork was quick and the trailer was ready to go.

Josh K. on

Rating:

Customer did not leave a comment.

Teresa M. on

Rating:

Friendly staff and very professional. I will use them again when needed.

Karen D. on

Rating:

Customer did not leave a comment.

CJ S. on

Rating:

It was smooth.. thank you. I'll be back

Timothy C. on

Rating:

Customer did not leave a comment.

bob m. on

Rating:

Customer did not leave a comment.

Larry C. on

Rating:

Excellent/friendly service

David M. on

Rating:

First we where scheduled to pick truck up another location but found out the truck was somewhere else. Then when we got truck it smelled like a dead rat. Not recommending U-Haul

Kurt W. on

Rating:

Customer did not leave a comment.

David R. on

Rating:

I rented the truck on Saturday pick up around 9:30, returned to the location in Denton that you emailed me to return it to Saturday around 7pm, got charged for an extra day even though it was returned the same day I picked it up, talked to the uhaul employee in GRANBURY before I picked it up and was told it had to be returned by Sunday morning, I should not have to pay extra just because your not opened on Sunday. The truck was returned on time.

Jennifer O. on

Rating:

Customer did not leave a comment.

joe s. on

Rating:

Van was in excellent condition and U-Haul agent was very helpful and easy to work with.

Roxanne S. on

Rating:

Make sure you have equipment to rent that the roof is not leaking & your roll up seals properly a lot of my belongings got soaked

Jason M. on

Rating:

Great job! Thank you!

Teresa B. on

Rating:

Customer did not leave a comment.

Nancy L. on

Rating:

Customer did not leave a comment.

Don M. on

Rating:

Customer did not leave a comment.

Theodore S. on

Rating:

Everything was quick and easy! Blake the service employee provided above average help by providing me with a smaller van at the last minute, which is what I really needed. Thanks!

Ray P. on

Rating:

The cab and loading area both were very dirty. My staff had to sweep both areas out to remove the dirt and mud left behind the last customer. The roof material in the driving cab is coming off the roof closest to the windshield.

Robert C. on

Rating:

Customer did not leave a comment.

Hallie T. on

Rating:

You took money from me without permission! I already paid over 200 for 2 days! Then a few weeks later you took another 125! That was my grocery money. I did not give you permission to take more money! Please return it!

Catherine s. on

Rating:

Customer did not leave a comment.

ashley v. on

Rating:

Everything was good .. but when I booked the y-haul the person didn’t leasspcr to what I needed at all ! And Thr location to pick up ended up being switched on me last minute! Luckily the guy where I picked it up was nice and knowledgeable !

Marloy H. on

Rating:

Customer did not leave a comment.

bob m. on

Rating:

Fast Service. Reasonable Price. I will rent from them again.

mack M. on

Rating:

The 1st place I went to mistakenly thought they had a tow dolly in stock so I attempted to call this place however the phone was busy so I drove over and got there about 10 minutes prior to 5pm. The open sign was out and door locked but while sitting in truck looking for an alternative I found out why.....a pair of high heels came out the door obviously more interested in getting out of there than a last minute customer...

Michael S. on

Rating:

Dropped off after hours - received final bill a couple hours later - great service!

monty s. on

Rating:

Customer did not leave a comment.

Teresa M. on

Rating:

Customer did not leave a comment.

Tom W. on

Rating:

Customer did not leave a comment.

Kevin D. on

Rating:

Customer did not leave a comment.

Luticia K. on

Rating:

Great service! Great location. Easy to work with.

Bret B. on

Rating:

Customer did not leave a comment.

William C. on

Rating:

The trailer I received had oil or grease on the floor in a fairly large area and we didn't notice until unloading the trailer. Boxes and blankets used for packing got greasy and some things were stained. It wasn't something you would see on the shiny metal floor, you had to walk on it or feel it.

Stephanie G. on

Rating:

Customer did not leave a comment.

Andy R. on

Rating:

Customer did not leave a comment.

MIKE D. on

Rating:

Some of the friendliest people I've ever known!!! Really cared to take care of my uhaul experience. again, Great place of business and a great store attached to it!

Jeff K. on

Rating:

Customer did not leave a comment.

Joe G. on

Rating:

Uhaul charged my card for the full amount (never happened before) even though I explained there wouldn’t be s y money in the account until the following day. I offered to use another card if this was the case. Considering I’ve never been charged until I return the trailer we assumed this would be no different. Low and behold Uhaul charged my card causing me a $35 overdraft fee.

keith s. on

Rating:

We reserved on the phone for a specific location and time in Austin that we NEEDED. Next day the confirmation came back and it was unacceptable. Far away from our location and late in the day, we needed morning. Had to cancel and get our Uhaul in our home town. Drive it to Austin and bring it back.

Ann Elise B. on

Rating:

I rented an auto transport trailer. The crank lever to raise and lower the foot was all but impossible to turn, both up and down, and desperately needs attention. 3 stars for the trailer. It "worked", but it was a pain in the rear to hitch/unhitch. The people there were very kind and helpful, they get five stars from me. Uhaul'scomputer system gets...1 star. Confusing, misleading information, and puts your dealers in a difficult spot when the computer says they have equipment for sale at a location that they do not have, and Uhaul does not pay dealers for equipment purchased online. WTH??? The system severely needs over"haul".

David B. on

Rating:

Customer did not leave a comment.

David A. on

Rating:

Customer did not leave a comment.

STEVEN F. on

Rating:

Service was cordial and polite. Will use them again.

anna l. on

Rating:

Customer did not leave a comment.

David H. on

Rating:

Customer did not leave a comment.

Bill M. on

Rating:

Customer did not leave a comment.