Customer did not leave a comment.Jaime C.
Customer Reviews for A1 All Vehicle Detail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Maybe just ho over where the windshield wipers, etc are. Otherwise it was a great experience.Laurie A.
Customer did not leave a comment.Delia T.
Customer did not leave a comment.Lorene S.
Customer did not leave a comment.T.J. R.
I arrived slightly before the location opened, but they were available immediately to collect the key, and they addressed the questions I had upon drop off.Stacey J.
The manager or owner was very pleasant and helpful to deal with.bob S.
Customer did not leave a comment.Jonathan S.
We booked a truck for Sat Sept 30/23, then 2 days before our pick up date my husband called to make sure everything was good and some how Uhaul on there end double book us and then they said to call back on Friday Sept29/23, which my husband did. No one could find us a truck for that day. So in the end we where without a truck for Sat Sept 30/23 and all the arrangements we made for people to help us went to shit because we had NO truck. Very disappointed in uhaul! Uhaul needs to be better with there customers! They never even offered us a discount or anything for all the inconvience they caused us. And for the record the place we were suppose to pick up the truck from had nothing at all to do with this mix up because they couldn't even see it on there computer system because Uhaul had done this crap on there end!!!cory M.
Customer did not leave a comment.Dennis T.
Wonderful service!Kirk F.
Customer did not leave a comment.Samantha S.
Customer did not leave a comment.John W.
This is the best, and friendliest, franchised location I've ever had the pleasure of using. If it wasn't for extra KMs I'd use A1 All Vehicle Detail to pick up all my UHaul needs. He helped us understand the gas gauge. (Even though it still came back full LOL). UHaul, you should use this gentleman to teach all your offices how to treat a customer. Never once did he make me feel like I didn't exist, or had no right to breathe, the very way I feel at any of the "Big Boy" offices. It was just so nice having the "Old School" customer service again. Thank you, A1 All Vehicle Detail, for knowing how to treat your customers...All of your customers!!! The pleasure was all mine!!!LORETTA E.
Customer did not leave a comment.Russell B.
Best rental agent I've had yet! Courteous, friendly, knowledgeable and straight to the point! Agent gave the best explanation of the Uhaul insurance I've been given in my multiple times renting your trucks! There is no need for improvement from this rental agent!Colin P.
The trailer I booked was not at site. They couldn't get me another trailer in my area so I had to take a large moving truck. I'm disappointed that I was charged closed to 3x's what I would have paid if my trailer was available as I requested. Disappointed with U-haul!!Courtney C.
Needs no improvementGord A.
Customer did not leave a comment.Dawn P.
Customer did not leave a comment.Frank M.
Customer did not leave a comment.Clayton P.
No improvement necessary!Patricia S.
Customer did not leave a comment.Melissa J.
Customer did not leave a comment.Bob S.
Customer service was amazing!! Easy across to equipment and everything went quick and smoothPav Z.
Customer did not leave a comment.Darrell M.
Have dealt with the location previously. Excellent staff, very helpful and friendly.Darrell M.
Customer did not leave a comment.FRANCES H.
The gentleman at this location was truly a pleasure to deal with. He went above an beyond as someone had messed up and said the return was to Jarvis but the arrangement was actually Hagersville. He looked after correcting that for us.Judy L.
Nothing it was all excellent!!Marty H.
Customer did not leave a comment.Dave P.
Super friendly costumer service. Easy to find location. Gentleman was very knowledgeable, easy to talk to, friendly, polite with be able to help us rent the uhual truck last minute. Thank you, I highly recommend this site.Samantha J.
There was no dolly in the truck even though it was requestedJEFFREY H.
Customer did not leave a comment.Wilson L.
I had to use debit and was charged $100.00 . When i drpped off the truck, the man there said UHaul would repay me I would not recommend dropping off any truck in this area. We had to keep phoning to wake him up.Catherine H.
Your advertised price is misleading, 29.95/day for 2 days cost me 230 dollars, terribleDWANE J.
Customer did not leave a comment.KENNETH B.
Nothing he treated me like I was a friendPaul B.
MY EXPERIENCE WAS GOOD.Roger B.
Customer did not leave a comment.Omar H.
Customer did not leave a comment.Carlos O.
Customer did not leave a comment.Jesse B.
Customer did not leave a comment.Robin M.
Customer did not leave a comment.Melissa C.
Mark deserves five stars FOR SURE. I gave two stars because I want someone to read my comments and know how wonderful he was. He was super helpful, accommodating, kind and made the experience very easy. I would recommend him to anyone in the area that requires a Uhaul rental. I would give 10 stars if I could!KATHERINE ISABEL M.
Hello! I believe i was overcharged 1 day rental on the 5 x 9 trailer. I said i may possibly need it for 2 days but after seeing my Visa bill it looks like i was charged for 3. I never could read the contract that day as I never had my glasses and print is quite small. Anyway picked it up on Sat. morning and returned it Sun. evening at 8 p.m. Randy FessRandy F.
Have a much more respectful person working there and not be so rude to customers I will never rent uhaul againCaroleanne T.
He was amazing, helpful, quick and got the job done! I will be bringing business to this place in the future! Please get more clerks like him!! Well done!!Stephany M.
Customer did not leave a comment.Alison M.
Customer did not leave a comment.Russell W.
Wasn't shown where the light was in the back. No walk around the truck.MIKE M.
Very friendly gentleman. Awesome experience.PATRICKB M.
Customer did not leave a comment.TIMOTHY R.
excellent customer service..PENNYJ P.
Customer did not leave a comment.Dustin G.
I was really pleased with the help that we got from Uhaul, we had a few problems with personal things NOT Uhaul, and they were so accommodating. I would defiantly use them again,Evonne W.
Customer did not leave a comment.DALELLOYD B.
Customer did not leave a comment.DOUGLASO D.
Customer did not leave a comment.ISAM A.
We had to go to another town to pick up and drop off our trailer. It was not convenient since there is a Uhaul location in our town. There was no discount given for this. We had to sweep out the trailer as it was not clean when picked up however we swept it out after use. Pick up process was very time consuming. Despite all of this, the trailer suited us very well for our camping needs. No problem with the trailer function itself.Patricia D.
Customer did not leave a comment.DEBBIE D.
Customer did not leave a comment.Paul U.
Very nice man helped us check out the truck.Mark M.
the location manager was super friendly and helped me get my online truck picked up. he even helped me with location to where to get cheap gas. He went above and beyond helping me that was the only good part of this uhaul rental the truck is a piece of shit, it wanders all over the road, it sucks fuel like a rocket ship and there is so much damage to this truck it is hard to keep track of. when i dropped it off in kapuskasing they asked about damage to the front passenger side. you can tell by looking at it that it was damaged a long time ago by the pain peeling and even looks like it was spray painted you guys loaned out my truck i originally needed the day before even though i reserved it 2 months ago. i ahd to go all the way to hagersville to pick up a piece of junk if you guys even attempt to charge me for damage that was there before i will sue your asses i am a licenced auto mechanic and know vehicles better then all of you combined. you cannot charge me for damage from a previous shitty repair you were the worst part of my move and raised my stress level beyond acceptable limits the only good part about this retal was from the guy that i picked up the truck from not impressed do not charge me or i will fucking sue youcam B.
Customer did not leave a comment.MARYANN G.
Customer did not leave a comment.Valerie Jane C.
Customer did not leave a comment.Stewart H.
Mark was awesome to deal with. The pick up and delivery went smoothly. Thank youDonald C.
Customer did not leave a comment.AMYFAYE S.
Customer did not leave a comment.Carlene H.
Customer did not leave a comment.STEVEN M.
great location.very handy to have locally dealer very helpfulMark D.
Customer did not leave a comment.Daniel P.
Customer did not leave a comment.MARKE E.
Customer did not leave a comment.MARC P.
I dealt with Mark who provided excellent service Knows his job very well and offered advice to make my rental a pleasant experiencekeith D.
It was nice to have a hassle free experience. Thank you so much.Sherry H.
Customer did not leave a comment.MARKHAML L.
Customer did not leave a comment.Tammy G.
this location and the person running it is the only reason i didnt go to the media with pictures of used masks and blankets.Adam P.
The gentleman I dealt with was very friendly and courteous. He made the drop off process very easy!!Joe G.
It would have been nice to have the correct sized vehicle. I was notified on the 9th (pick up on the 10th) that the truck I requested would not be available. The smaller truck wasn't nearly enough now I have to go back to get the rest. Someone should call me. I am very frustrated. 5194291176Jane T.
Customer did not leave a comment.MATTHEWPHILIP L.
i cannot believe that there would be some sort of credit for having almost a full tank of gas when we used not even half. not very helpful and i definitely would not get u haul againWILLIAM C.
Customer did not leave a comment.Daniel C.
Customer did not leave a comment.Scott A.
Customer did not leave a comment.Ali D.
Customer did not leave a comment.Samir D.
Customer did not leave a comment.ZELDAE M.
Customer did not leave a comment.Wayne R.
Nothing to improve was awesomeMark L.
Access to wifi for people using the online method!Chase D.
This is not my original pick up location. What really upsets us is that, one day before the pick up day, the U-Haul changed our reservation by telling us no truck was available and asked us to go somewhere else to pick up a truck. We reserved the truck on April 10, 20 days before the pick up day, and we do not know what really happened. Luckily the U-Haul did partial compensation but not all. The service in new pick up location was good, but the whole event was very upsetting.shaoming S.
When calling in a reservation, staff should let the customer know that you must check in online and do a lock box pick up at this location. I had to call your main number when I showed up and had no idea how to get my vehicle.john W.
AS EXPECTED THERE WAS NO ONE AT THIS LOCATION FOR DROP-OFF, SINCE HIS MAIN BUSINESS IS TEMPORARILY CLOSED. NOT SURE WHO IS TO BLAME BUT WHEN I RECEIVED MY CONTRACT BILL AFTER DROP-OFF, VIA E-MAIL, THERE WAS AN ADDITIONAL DAY OF RENTAL ADDED ON??? NOW HAVE TO WAIT TO BE REIMBURSED FOR U-HAULS MISTAKE. NOT TOO HAPPY.Roger B.
Customer did not leave a comment.Nathan L.