We had to go to another town to pick up and drop off our trailer. It was not convenient since there is a Uhaul location in our town. There was no discount given for this. We had to sweep out the trailer as it was not clean when picked up however we swept it out after use. Pick up process was very time consuming. Despite all of this, the trailer suited us very well for our camping needs. No problem with the trailer function itself.Patricia D.
Customer Reviews for A1 All Vehicle Detail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DEBBIE D.
Customer did not leave a comment.Paul U.
Very nice man helped us check out the truck.Mark M.
the location manager was super friendly and helped me get my online truck picked up. he even helped me with location to where to get cheap gas. He went above and beyond helping me that was the only good part of this uhaul rental the truck is a piece of shit, it wanders all over the road, it sucks fuel like a rocket ship and there is so much damage to this truck it is hard to keep track of. when i dropped it off in kapuskasing they asked about damage to the front passenger side. you can tell by looking at it that it was damaged a long time ago by the pain peeling and even looks like it was spray painted you guys loaned out my truck i originally needed the day before even though i reserved it 2 months ago. i ahd to go all the way to hagersville to pick up a piece of junk if you guys even attempt to charge me for damage that was there before i will sue your asses i am a licenced auto mechanic and know vehicles better then all of you combined. you cannot charge me for damage from a previous shitty repair you were the worst part of my move and raised my stress level beyond acceptable limits the only good part about this retal was from the guy that i picked up the truck from not impressed do not charge me or i will fucking sue youcam B.
Customer did not leave a comment.MARYANN G.
Customer did not leave a comment.Valerie Jane C.
Customer did not leave a comment.Stewart H.
Mark was awesome to deal with. The pick up and delivery went smoothly. Thank youDonald C.
Customer did not leave a comment.AMYFAYE S.
Customer did not leave a comment.Carlene H.
Customer did not leave a comment.STEVEN M.
great location.very handy to have locally dealer very helpfulMark D.
Customer did not leave a comment.Daniel P.
Customer did not leave a comment.MARKE E.
Customer did not leave a comment.MARC P.
I dealt with Mark who provided excellent service Knows his job very well and offered advice to make my rental a pleasant experiencekeith D.
It was nice to have a hassle free experience. Thank you so much.Sherry H.
Customer did not leave a comment.MARKHAML L.
Customer did not leave a comment.Tammy G.
this location and the person running it is the only reason i didnt go to the media with pictures of used masks and blankets.Adam P.
The gentleman I dealt with was very friendly and courteous. He made the drop off process very easy!!Joe G.
It would have been nice to have the correct sized vehicle. I was notified on the 9th (pick up on the 10th) that the truck I requested would not be available. The smaller truck wasn't nearly enough now I have to go back to get the rest. Someone should call me. I am very frustrated. 5194291176Jane T.
Customer did not leave a comment.MATTHEWPHILIP L.
i cannot believe that there would be some sort of credit for having almost a full tank of gas when we used not even half. not very helpful and i definitely would not get u haul againWILLIAM C.
Customer did not leave a comment.Daniel C.
Customer did not leave a comment.Scott A.
Customer did not leave a comment.Ali D.
Customer did not leave a comment.Samir D.
Customer did not leave a comment.ZELDAE M.
Customer did not leave a comment.Wayne R.
Nothing to improve was awesomeMark L.
Access to wifi for people using the online method!Chase D.
This is not my original pick up location. What really upsets us is that, one day before the pick up day, the U-Haul changed our reservation by telling us no truck was available and asked us to go somewhere else to pick up a truck. We reserved the truck on April 10, 20 days before the pick up day, and we do not know what really happened. Luckily the U-Haul did partial compensation but not all. The service in new pick up location was good, but the whole event was very upsetting.shaoming S.
When calling in a reservation, staff should let the customer know that you must check in online and do a lock box pick up at this location. I had to call your main number when I showed up and had no idea how to get my vehicle.john W.
AS EXPECTED THERE WAS NO ONE AT THIS LOCATION FOR DROP-OFF, SINCE HIS MAIN BUSINESS IS TEMPORARILY CLOSED. NOT SURE WHO IS TO BLAME BUT WHEN I RECEIVED MY CONTRACT BILL AFTER DROP-OFF, VIA E-MAIL, THERE WAS AN ADDITIONAL DAY OF RENTAL ADDED ON??? NOW HAVE TO WAIT TO BE REIMBURSED FOR U-HAULS MISTAKE. NOT TOO HAPPY.Roger B.
Customer did not leave a comment.Nathan L.
Mark had some trouble with the new software, but resolved the issue by calling somebody and getting into the contract software through a back door. He helped us hook it up, and we were perfectly satisfied with his service. Will use him again when we need to rent a U-haul trailer.craig F.
Mark was great to work with, very accommodating!Sharon P.
I was there for a long time And not the dealers fault. U-Haul hast to do a better job with their computers a.k.a. tablets. He ended up calling head office to make my rental go through. Other than that I would have rated my experience with his dealership as excellentBruce B.
Customer did not leave a comment.Robert M.
I was very impressed with the personal touch with this location contacting me to let me know they had the truck there for pickup and with appliance dolly, as requested. I've complimented them there as well. Excellent experience, thank youTina J.
Customer did not leave a comment.Ed M.
Customer did not leave a comment.Kristi O.
Be open longerNadean S.
Customer did not leave a comment.karen G.
The Hagersville dealer is absolutely amazing. He helped with hookup,shown us how to use and what precautions we needed to be aware of. Your equipment is top notch.Will be using HAGERSVILLE UHAUL again.Thanks Mark for making this a easy move.We will be back.Ernest B.
Customer did not leave a comment.jason V.
Customer did not leave a comment.JAMES C.
owner was awesome and professionalKyle M.
Customer did not leave a comment.Heather S.
Customer did not leave a comment.Dana V.
Was closed when we dropped off the vehicle.Tia W.
Customer did not leave a comment.Dennis T.
Customer did not leave a comment.Lindsay B.
Customer did not leave a comment.Ryan C.
The location and management at the location were fine. The biggest disappointment was in the time taken to get the rental contract ready (over 1 hour)! A new computer system was just implemented which was not working properly and even calls to U-Haul tech support could not come up with solution! This delayed our whole day while people waited who were helping with the move! A very unsatisfactory experience due to the corporate screw up, causing the local owner much frustration and anxiety as well!John S.
I can't think of anything that could be improved. The service was top notch. Thank you.henry L.
Customer did not leave a comment.John E.
Excellent serviceAndrew C.
Customer did not leave a comment.Roger B.
everything went smooth, Mark was fantastic!William E.
Amazing service from the dealer Mark,great location,answered all my questions and concerns.Truck a bit used,but reliable.Will rent from Hagersville again.Jethro K T.
Parked truck as requested and dropped keys in slot. Easiest part of the whole transaction I've had with u-haul and this whole process.Michelle A.
We were very disappointed that we could not pick up this trailer at the corporate site in Hamilton even though the booking site implied that the unit was available there. We drove an extra 80 km, on a busy day to pick up in Hagersville.Ken D.
I cannot remember the gentleman's name that I dealt with but I tell you he went above and beyond that morning , I would rent a truck from this imagination , it's too bad all your agents were more like him. TOP NOTCH SERVICE even he told me i would get deposit back when I returned the truck. Just like interim the past , I hope you pass on the good word. To this agent thanks Ed ProvoEdward P.
Customer did not leave a comment.Gail and Phil P.
owner very helpful and responsible. I would rent from him againKatherine P.
Good service friendly owner.Ken S.
Customer did not leave a comment.Lenora T.
Excellent service would recommend this location to everyonerob B.
I was very disappointed by my expirence with u-haul. I had booked a truck for Friday to pick it up at noon, but because the moving helpers were overbooked I had to change my reservation. I called u-haul to do this and had to wait on hold for 15+ minutes to speak with someone. Got the truck reservation changed for Saturday at 8 am. So Saturday I go to pick up the truck at 8. When I arrive the truck is not ready at all. It was in a parking lot down the street, completely covered in snow and ice. So after a great long time getting the contracts because the computers weren't working well, we walk in the cold down the street to wait for the truck to be cleaned off. After 10 minutes it's clean but the back is frozen shut, so we have to drive back to the shop to get it unstuck. So we do this, it's now 20 after 8 and still not in a truck. Finally we get the keys and are in the truck. At this point my dad who was driving the truck asks the dealer to clean the window better because there was still quite a bit of ice on it. The man began to get very short with my dad and being rude about my dads very legitimate requests. The windows and mirrors are frozen too so my dad asked help move the mirrors. At this point the man started to get angry and making a big deal about how he had â€œthings to doâ€. Finally at 8:45 we finally leave in the truck. So was not happy with the pick up experience. Then the truck itself was not well maintained. The brakes were not good at all and it was significantly out of alignment. We got thru the move but upon returning the truck the online system wasn't working so I wasn't able to do that. Overall I really expected more from u-haul and would not recommend and won't be using again.Alyssa H.
Customer did not leave a comment.Harry F.
Excellent service no improvement necessary.Jack F.
Customer did not leave a comment.Melanie N.
Customer did not leave a comment.Mike R.
Customer did not leave a comment.HARRY P.
Customer did not leave a comment.Jacquie B.
Customer did not leave a comment.Dwayne S.
Customer did not leave a comment.Jaci L.
Customer did not leave a comment.Sandra D.
Customer did not leave a comment.Christopher C.
Customer did not leave a comment.Amber A.
Customer did not leave a comment.niel B.
Very good experienceWayne W.
Had problems with the truck when I was loaded. Truck would not start took us a bit to boost it get it going. Then had to drive right through couldn't stop. when unloading had to have mechanic come out fix the truck.TODD M.
Customer did not leave a comment.Lisa M.
The uhual dealer in hagersville was amazing! Friendly and fast service. The uhual company it self had poor customer service messed up my order 3 times amd i even almost didnt have a truck for my move date. But eventually they got it right but I think the call center and other dealerships need to more training.danih J.
Great communication and friendliness. Thanks again Bob & KarenROBERT L.
Mark was great. Very friendly and really helpful with the uhaul rental. Great job taking care of my uhaul rental needs. Thank you.john M.
Customer did not leave a comment.PAUL D.
Customer did not leave a comment.ADRIAN B.
Customer did not leave a comment.Sean M.
The location was good and mark was excellent, the vehicle was very clear. However, the truck itself did not run very well, wheel alignment was off significantly and at highway speed which is necessary for the distance we travelled, the truck was borderline unsafe.Kevin L.
Few more options of equipment available would be a plusLisa J.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.ADRIAN B.
Customer did not leave a comment.Thom Z.
Customer did not leave a comment.Chad R.
Great location for me-quick and convenient!!Mark M.