Customer Reviews for A1 Boat & RV Storage
(U-Haul Neighborhood Dealer)

201 reviews

3044 Joe Johns Rd   Middleburg, FL 32068

(904) 282-3671

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 3:30 pm
  • Sun: 9:30 am - 3:30 pm

Services at this Location:

Contact Us

(904) 282-3671

3044 Joe Johns Rd
Middleburg, FL 32068

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 3:30 pm
  • Sun: 9:30 am - 3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

One issue I have with u-haul is they never have truck size I originally reserved. This very frustrating. Alway put me in larger truck which cost more fuel.

Jackie H. 
Rating:
2.0

I only rented from this location because the truck I reserved on the 8th was not available when I requested on the 15th at the orange park location. There was also no one way 20' trucks which is what I reserved. I had to have a 26' truck which cost me more!!

CHRISTY N. 
Rating:
5.0

Keep doing business the same way

Anthony Z. 
Rating:
3.0

I really wish uhaul would adopt a full tank policy instead of leaving it where the customer leaves it. The drop off or pick up sites should ensure the gas tank is full. Especially if you are going to charge a customer for leaving the tank less full than what they got it at. It was pretty inconvenient that I was already paying almost $400 to use the truck and then to immediately have to drop $100 worth of gas in it in order to be able to leave town

JACQUELYN P. 
Rating:
4.0

Customer did not leave a comment.

Dennis S. 
Rating:
3.0

Customer did not leave a comment.

gary P. 
Rating:
5.0

If your.. looking for.. a.. truck rental !! This is.. the place to go . . . Very.. nice . People and.. professional.. and.. 😁👍thankyou Hal and Wendy👍👍👍👍👍

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

Customer did not leave a comment.

Bernadette M. 
Rating:
3.0

It was located at a junk/ tow yard. Guy didn't do a walk around with me but was nice.

Kyle C. 
Rating:
1.0

Never seem a scrap yard, with a childrens dance class that rented uhauls. Veryyyy bizarre.

MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Very easy self service. I was out of there in 15 minutes. The return was equally easy.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
4.0

A pin lock for the ball should be included with the trailer. Customer shouldn't have to take a trailer to a store to purchase one, unsafe!

jerard N. 
Rating:
4.0

Hi

DENNIS W. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
3.0

Tracy was a great and helpful person. She was such a pleasure to work with. I rented the wrong trailer online. Got down the road and went back after realizing that what I have isn't gonna work. She was very accommodating and got me the trailer I needed. Thank you Tracy for all your help.

MICHAEL B. 
Rating:
4.0

Forgot the utility dolly. did nor notice until I got home. called u haul to have it removed from my rental.

Kara B. 
Rating:
5.0

Was met out front immediately and was able to drop off trailer right of way.

ANITA V. 
Rating:
3.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Nothing, pick up and drop off were very nice and professional!!

EDWARD D. 
Rating:
5.0

Customer did not leave a comment.

steve D. 
Rating:
4.0

Customer did not leave a comment.

ROBERT O. 
Rating:
4.0

This was great service. Tracy contacted me a few times prior to rental to insure everything was set up.

Thomas M. 
Rating:
5.0

It's great, and Tracy was quick and efficient as well.

ELMER N. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
2.0

From 2 nails in a tire with a slow leak at time of pick up, to 90+ minute roadside repair wait, but 1st the u haul pick up still hadn't moved my reservation to pick up for over an hour so road side could dispatch a repair truck. Also, had to wait 23 minutes to get a human to report a claim. I started my move 4 1/2 hours LATE due to all of the issues.

CARMEN M. 
Rating:
5.0

Customer did not leave a comment.

Gregory A. 
Rating:
5.0

Excellent service, great location but a little tucked away, a few more arrow signs to let people know.

SANDRA M. 
Rating:
5.0

I was a walk-in customer. They had the perfect size truck I needed for a local delivery. Great service.

LARRY R. 
Rating:
3.0

The phone rep that sent me to the location, literally gave me 2 minutes until they closed. This place was packed with trailers, but the employee did help me back in. I turned in my equipment a day early, but was still charged for the next day. I'm guessing, due to the place being closed and they probably processed the return the next day.

Emma C. 
Rating:
4.0

Customer did not leave a comment.

Teresa E. 
Rating:
5.0

Customer did not leave a comment.

Daneil J. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
3.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

WILFRED B. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

This location gave the best U-Haul experience that I have ever had. The people were awesome. they went out of their way to help even when it was not required to. I would whole heartedly recommend this location and will drive past several locations to return to this one. GREAT JOB and thank you for making my experience AWESOME!!

BOB W. 
Rating:
2.0

Customer did not leave a comment.

LINDA E. 
Rating:
4.0

Nothing really, everything worked out

Eric J. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
4.0

Customer did not leave a comment.

Steve B. 
Rating:
1.0

Worst service ever

Hector R. 
Rating:
5.0

The staff at A-1 was very friendly and quickly processed my return. They have large inventory of available equipment.

Thomas K. 
Rating:
1.0

Didn't get my paper work. Filled up gas before I left outta town and didn't have correct paperwork so I wasnt sure how much was in it before because I didn't pay attention to that. Truck was dirty had to wait almost an hour to pick up my U-Haul because they didn't even have my truck checked in from the last person. I have never had an experience this bad with U-Haul.

MATTHEW A. 
Rating:
5.0

Customer did not leave a comment.

james S. 
Rating:
1.0

Overcharged me for a used hitch. Reported review to Better Business Bureau.

Terri D. 
Rating:
3.0

Customer did not leave a comment.

Dennis S. 
Rating:
4.0

Customer did not leave a comment.

john M. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Great service. It appears that they have great inventory of U-Haul equipment.

John M. 
Rating:
5.0

I spent almost an hour on hold to get service from location my reservation was at. When I arrived they did not have a trailer on the lot for me and I was told they could not take the time to find one nearby that I could get. I finally got through and went to location that I did get trailer at. While U-Haul totally screwed my schedule making for a very long frustrating day, the people at A1 were excellent. I will use them again.

WILLIAM F. 
Rating:
5.0

The trailer was clean and easy to hook up in the paperwork was easy.

rodney B. 
Rating:
4.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Make sure you have the right future dolly.

Glenn S. 
Rating:
1.0

There owners were rude and advised to not block the gate to one of their other business. They told me to park in muddy side lot that was in about 2 inches of water. I ruined a good pair of shoes. In addition, the business is not well marked. Yes, there are U-Haul trucks and trailers, but no signage.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

SUSAN V. 
Rating:
3.0

I wasn't able to connect to WiFi from my phone. I'm not talking about the locations WiFi, I'm talking about Verizons WiFi. I'm not sure if its the location of the business or not but I wasn't able to reply to U-hauls text to comment on the trailer damage, etc.

Edward F. 
Rating:
2.0

Truck was backed up to a fence. Could not walk behind unit to inspect it. Was parked beside an old building and we had to walk through mud and leaves to inspect truck

Nora Long N. 
Rating:
5.0

Customer did not leave a comment.

CURTIS C. 
Rating:
3.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

gregory A. 
Rating:
5.0

Customer did not leave a comment.

Jeff J. 
Rating:
5.0

Tracy Rowe and the man she worked with were very helpful and accommodating. Uhaul overall had changed my preferred pickup and I didn't have a car to pick up the materials I paid for from the other location so they arranged to have the materials picked up and ready for me on the morning of my move. Tracy went out of her way to help make my move an easier one than I was experiencing when Uhaul in Tallahassee switched my location. Thank you Tracy! You may be new but you definitely made my experience a good one!

Faith K. 
Rating:
2.0

Customer did not leave a comment.

MELISSA H. 
Rating:
5.0

Customer did not leave a comment.

CHAD M. 
Rating:
4.0

after make a reservation close to my house with time ahead, they send me to pick trailer far from my house, so if you don't have it in your site let us know, girl was not friendly never smile or greet,

ALBERTO M. 
Rating:
3.0

Customer did not leave a comment.

Richard L. 
Rating:
3.0

Customer did not leave a comment.

PAULA B. 
Rating:
3.0

Customer did not leave a comment.

LISA M. 
Rating:
1.0

Customer did not leave a comment.

Renford G. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
3.0

Customer did not leave a comment.

SANDY O. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
1.0

I'd revoke whatever rights Uhaul gives to joe johns to rent out equipment. When i arrived, the lady working had a breath of alcohol and mentally wasnt all there. They decided to give me a trailer that was tucked behind trees, with a pole maybe 2' from the tongue, so the wheel wells of the trailer were stuck behind the pole. I had to hook up the trailer myself, as the woman was very disoriented. I then had to maneuver my truck all over the place, trying to get the trailer out as this disoriented woman is hollering at me, directing me to go in directions that would only make the trailer further stuck. After removing the trailer from the bad spot, i had to help her push other trailers out of the way so i could fit. I'm not even sure how much she charged me for the trailer, she probably doesn't know either. Overall a terrible experience, and i'll never go to this location again.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Lynda J. 
Rating:
1.0

Although the customer service was great, the location was extremely filthy and secluded. I felt as though I'd be kidnapped, killed, and never to be found. The vehicle looked as though it had never been cleaned in all its life and I am sure I could have caught a communicable disease. The seats were disgusting, and the entire day's drive, was spent sneezing because of the overwhelming smell of cigarette smoke. I had to go to my clinic to get medical grade disinfecting wipes, to clean what looked like years worth of filth... just off the steering wheel! The truck's engine light was on the entire time and all I could do was pray that I didn't break down. There was no inspection or any documents given, and the blankets I received, were sitting on the porch to what looked to be an abandoned house in a horror film. There were dozens sitting outside on a bench, and the ones placed into the back of the truck for use, were not in a bag as they usually are, and when I got home, and opened the truck, the entire box smelled like a garbage dump.. all from the smell of the blankets.... that I ended up not using. My goodness, this was by far the worst experience EVER. The neighborhood dealers need to be held to the same standards as the Uhaul centers, where the representatives take pride in the appearance and overall maintenance of their vehicles. I took video footage of everything just to make sure I was not charged for the condition of the vehicle.

Lazara M. 
Rating:
3.0

I filled out the information for my rental online. The Uhaul dealer whom I was suppose to pick up from did not have the truck I needed so my reservation was sent to an another dealer. The transfer happened 1 day prior to my rental pick up date. Well, the new dealer pulled up my reservation but we have to fill in all the data for the rental. Not sure why. I took 20 minutes. Not the best start to my rental.

steven L. 
Rating:
5.0

Excellent staff. Great experience.

LIAM M. 
Rating:
5.0

Explain why when online when I went to rent the 15' truck on a Thursday it said it was $99 get the the uhaul place and there is a sign out at all uhaul places for that same truck $39.99. When I went to make the reservation on online the night before it was $39.99. And this is during the week not on the weekend. And even when I went to the drop off location and that is where I got my storage unit all the employees all even said it don't make no sense but they were not able to change the price to save me money. They all tried to have the best customer service skills that they could possibly have. Now I do not think it is fair cause the only reason why I had to pick up the truck at a different location is because they were the only location that had the truck I needed. And I stayed in town I only went from the pick to drop off which my apartment was in between the two locations was less then 10 miles.

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
5.0

We dropped off the truck after hours, but there was plenty of space to park and turn around. My only suggestion is to add a sign to the right gate noting that the drop-box for keys is by the left gate. Took us a bit to find it.

Richard L. 
Rating:
1.0

We were charged $20 for “sweeping the van” but when we picked it up it had a cat pee couch plus a bunch of other stuff in it and even though we weren't charged, the furniture pads we paid for were not there.

WILLIAM C. 
Rating:
4.0

Customer did not leave a comment.

michael K. 
Rating:
3.0

The Truck was on empty I was worried it wouldn't made it a gas station. There was a indicator on the instrument panel. I thought it was low fuel and when off and on several times. There needs to be a document to show what those warning lights mean! The outside mirrors where hard to adjust also, There was a slow coolant leak that became worse during the trip which did not leak when the truck was stopped and running. after 300 miles at 1:00 AM I had find help to make repairs. This should have been caught before the truck was rented? NO ONE at the pickup place explained anything about the truck.

Dennis W. 
Rating:
5.0

Computer was a lil slow

DARRICK D. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
5.0

Everything went smooth. Getting the u haul was a very easy process. Great staff and very friendly at this location. I will definitely use them again!

Adam H. 
Rating:
1.0

This place was an absolute joke. First of all, I reserved a location 2 minutes from my house to pick up and uhaul calls me and says this A1 boat & RV storage is the only location with a 20 ft truck and auto transport( which is a lie, the location I reserved had multiple of what I needed... as well as I passed several uhaul locations with the truck and trailer I needed while en route to A1) .I needed the truck that day so I just sucked it up and drove all the way out there. It's 27 minutes away. I arrive to find an old junkyard down a long path through the woods... Broke down cars every where, Noone around to help. I eventually found a sign that said office and went in there and found an employee, or the brother or son of the owner... I'm not sure. Everyone here is related and Noone finished 5th grade. This whole place was a scene straight out of a wrong turn movie. I informed them of the massive inconvenience of having to drive so far from home and asked if I would be charged for mileage since yall made me come all the way out here. I was given a very snoody reply of "yes, mileage starts once truck leaves lot.. its not even that far." Then I basically had to show them how to operate the uhaul system and what products I was using and where I was dropping off even though I made a reservation and did online check in so all of that information was available. I was under the assumption when you made a reservation for pick up at a certain time, your truck/trailer would be ready to go. This was not the case.. After walking the "employees" through the check in process, I was instructed to follow one of the brother's sons cousin's out to my truck/trailer. We walked the entire property looking for the trailer using a number he wrote down on a piece of paper. After searching several minutes, he goes back to the office to realize the number we were looking for actually belongs to a truck. So we go back out and continue hunting with new number in hand. After finally locating the correct trailer, we spend another several minutes looking for the truck. After eventually locating them both, we had to assist the "employee" in backing up the truck to the trailer as well as help install the trailer to truck. The whole ordeal took almost an hour, I could only imagine how long it would've taken if I wouldn't have made a reservation and checked in online. This is by far the worse experience I've ever had with uhaul. It's baffling you would let such an unprofessional and unorganized circus be attached to the uhaul brand. I will never use uhaul again.

Tyler M. 
Rating:
5.0

Service was exceptional and fast! I've never been able to rent a uhaul so quickly and the employees were so friendly. They also had a large variety of rentals. I'll forever go to this location and send others. Amazing experience!!!

Jennifer L. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
3.0

Customer did not leave a comment.

COREY W. 
Rating:
5.0

Truck was clean and nice. Very nice customer service. Place off the beaten path. But a nice adventure. I need a truck badly and they came through. Thumbs up.

EDNARDO T. 
Rating:
4.0

Customer did not leave a comment.

Fabian J. 
Rating:
5.0

Customer did not leave a comment.

MELINDA G. 
Rating:
4.0

Customer did not leave a comment.

Mary T. 
Rating:
5.0

Customer did not leave a comment.

RYAN K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
No reviews have been submitted for this location.

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