Customer Reviews for A1 Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A1 Mini Storage

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Cathrin J. on

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My experience was amazing. Great customer service.

Authrine K. on

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Exceptionally Wonderful!!!! I walked in at moments notice and your customer service rep exhibited a superb level of service..Thank you for job well done!!!!...Also note, in that I had previously formed judgement on this site, but because I received A++ level of service, then I am very certain to return again for another rental in the very near future. Thank You...

Nikkia P. on

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The way the inside of the unit looks could be better.

Nikkia P. on

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The size of the unit was not what I expected. I was not able to fit all my stuff inside. Storage units should be way bigger especially since it is people things they have to live with.

LARRY S. on

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The young lady that oversees that location deserves an AAA plus Thanks fora great experience with A One storage

LEONARDO I. on

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Get better, the office manager, was very helpful. She made the difference on my decision of using A-1 mini storage.

Michelle O. on

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We decided to go elsewhere after seeing the condition of this storage place

LAMARLAN O. on

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Amazing facility rented from here several times over the years. The property manager is rude which is unusual for this company, but i guess it happens sometimes. Fernette has a horrible attitude thoug

Steve T. on

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Customer Service was beyond pleasant and Professional

Christine M. on

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Employee was nice, but problems using computer. 2 customers ahead of me, but it took an hour to get to me. Equipment smelled heavily of smoke and ashes all throughout cab area. Had to clean out truck and request to borrow some deodorizer spray to be able to use equipment. Again, employee was nice and trying to do her job, but she seemed very overwhelmed. Check in process went smoothly, no one ahead of me when I came back to return truck.

Jeremy P. on

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I always come to this location because the operator is very professional and knows what she’s doing. I appreciate Ms. Fernette because she makes me feel as if I’m just not another customer with uhaul needs.

JAMAL OSER S. on

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TYRELL C. on

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Customer service line was no help at all. Operator was rude and unintelligible in rectifying my issue

Ronny L. on

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She was very accommodating and friendly. She checked the truck and explained the contract thoroughly.

Jason M. on

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Justin M. on

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FELICE S. on

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John U. on

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Great friendly customer service. Informative and professional, made me and my family feel like we met a family friend.

Nichelle B. on

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MANAGER WAS SO PATIENT,AWESOME AND VERY EFFECTIVE. SHE KNEW HOW TO RUN HER PLACE SMOOTHLY.

TIMOTHY A. on

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James A. on

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Nothing ? everything was great . Thanks u haul.. Anderson

Tanya E. on

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ANITA W. on

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James A. on

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Excellent visit at 361 Riverside pkwy. Beautiful smiles , very informative help. Thanks you guys.

Patricia W. on

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Travis O. on

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Kennesha C. on

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We had a reimbursement coupon that needed to be applied at the time of return. I informed the attendee ahead of time and she confirmed that it would be applied when we returned. I arrived on time to return the vehicle and the building was closed at 12:30pm. I called the number on the door and was informed that the attendant was 20 minutes away. I was told that I needed to wait or turn in the keys to the box near the door. Since I needed to get to work, I was unable to wait the additional 20 minutes. I feel that since I arrived during the work day, I would have been properly charged as the $15 was not applied to my final payment. Very disappointed.

Jhessica W. on

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I was 15 minutes early for my and had to wait due to my rental not being brought back yet which was fine. Once my time had come the rental was still not available so I had to get another one. The staff was friendly but I do wish what I had asked for was available.

Renaud O. on

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Very satisfied

Joseph M. on

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Thank you very much

Reggie F. on

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Everything was perfect

Bode F. on

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Customer did not leave a comment.

OLUFEMI A. on

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Pick up your phone on time.

Jerrell W. on

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Wish I could put a 10

Temitope A. on

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She is very good at what she does. I highly recommend here for anyone who wants a quality service

Trudy P. on

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Kimberly C. on

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They were really helpful and quick

Lori S. on

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The help at the pick up location was great however the uhaul reservation system wouldn't allow her to do what she needed to do. She was trying to get help through uhaul customer service and they gave her the run around. She was on hold 3 different times for at least 15 minutes. NOT COOL. The business closes at 5 but she was there until 6 helping us.

Dinita F. on

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N\A

DAMON E. on

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Grateful to representative that changed the location because of equipment availability and to the check out agent and return associate. 5 stars all the way around! DEE

Quintarius B. on

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Everything was perfect

Brittany N. on

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The Uhaul Rep there is very knowledgable. She is more than accommodating each time and that is why this is my favorite locationthi rent from.

YVETTE J. on

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Nedenia M. on

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KEEP FERNETTE THERE FOR EVER, SHE IS THE BEST

Sonja J. on

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ERSKIN H. on

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Process of checking in and out was so easy.

Tiffany F. on

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Megan E. on

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Fernette was such pleasure. She was professional, funny, great work ethic and handled business diligently. Give her a raise!!!! please?? Thank you! Mae Mae

Michael J. on

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Make sure everything is accurate before taking people money

SAKINAH R. on

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The only reason I couldn't give 5 Stars, it's no fault of the management who work there, but there are loiterers who hang around the parking lot at night. We picked up our truck after hours. The woman who worked there did call the police. She needs help (security)

Khristina I. on

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ELIZABETH P. on

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jonah b. on

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DEIDRA B. on

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The customer service from Ms. Fernette Williams was excellent...????????????...She took Very good care of me....the only problem I had was that the computer was not a updated one so it made it hard and it took some time to check in and out... But over all very good because of the customer service from ms. Williams...

TAEMOND N. on

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Get Wi-Fi for employees And customers!

HELEN S. on

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The service was extraordinary!

BRITTANY J. on

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Ed S. on

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My experience with U- HAUL and A1 Mini Storage was outstanding. From the reservation specialist to help people at A1, everything just worked! Thank you! Ed

CURTIS G. on

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you deserve a bigger office

REGINA E. on

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Customer did not leave a comment.