Customer Reviews for A1 Mini Storage
(U-Haul Neighborhood Dealer)

691 reviews

361 Riverside Pkwy   Austell, GA 30168
(N Of I-20)

(770) 739-5162

Location Hours

  • Mon-Tue: 9 am - 5:30 pm
  • Wed: 9 am - 2 pm
  • Thur-Sat: 9 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 739-5162

361 Riverside Pkwy
Austell, GA 30168
(N Of I-20)

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5:30 pm
  • Wed: 9 am - 2 pm
  • Thur-Sat: 9 am - 5:30 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

I love this lady bc she has been helping me for over 6 yrs

Brandon F. 
Rating:
3.0

Reserved a truck & 4 dollies 3 weeks in advance. 2 days before pick up, I received a call informing me that there had been a change of pick up location that was farther away from my home. Upon arrival I was told there wasn't a truck or dollies available & I could go to the convenience store down the street to get a truck. I did however, no truck & dollies available there. Called UHaul & was told to go to yet another location even farther from my home. Upon arrival I was told yes they had a truck but no dollies. Left there with the truck. Discovered there was a hole in the floor of the truck. Returned the truck on time as instructed full of gas. Next business day I discovered an additional charge on my card. No email or call with a description of the additional charge. Needless to say, I am not a happy or impressed customer. No apologies..nothing!

CATHY J. 
Rating:
5.0

The employee was great

WALTER H. 
Rating:
1.0

Ensure the truck is running well. Ensure that what a customer paid for is actually available. Leave the keys in lock box as stated during pickup for the contactless options provided.

Erie K. 
Rating:
5.0

Customer did not leave a comment.

Blake W. 
Rating:
1.0

I had to wait a long time. And also I was charged wrong

YADIRA T. 
Rating:
5.0

Customer did not leave a comment.

LEXIS L. 
Rating:
5.0

Theres no IMPROVEMENT REQUIRED..WE BEEN RENTING FROM THIS LOCATION FOR MANY YEARS.ALWAYS FELT WELCOME WITH A SMILE...AND PROFESSIONAL.

Shirley M. 
Rating:
5.0

Fernette is a super person. She's always on point , real and professional. She's one of a kind. Her friendly and professional environment keeps me coming back.😊😊😊

Vicie D. 
Rating:
3.0

The onsite agent went above and beyond (so unnecessarily -in my humble opinion-let me explain). I appreciate being able to use the Mobile Check-in. However, it doesn't AMOUNT TO A HILL OF BEANS to use that service at the location I patronized today when there is NO SIGNAL (for whatever the "Six Flags Park" reason) at that location for customers to use to check-in in any 24 hour period of the day. I rented my Uhaul from A-1 Storage. The representative that lives on-site at that storage company showed a totally lack of concern for her needs...I called at 6:02 pm...To my shock, She actually answered the phone (they close at 5 pm)...she explained why I couldn't upload the photos for the past 30 minutes(Six Flags Drive is known to have little to no signal) and that I could leave it and drop off the keys...I guess felt pity for me because she then came outside (wayyy after hours, mind you), in a not-so-good neighborhood. Then she proceeded to move the truck to help me try and get a signal. She came back to check on me after I tried for another 10-15 minutes to get it my phone to upload the picture I took per the Check-in App. She was CLEARLY tired and could use some rest. Nonetheless, she extended me an olive branch. Not to mention the customer that was dropping his truck off late (whom she knew by name-impressive). It is as if she has to be on and alert 24/7 in order to accommodate ALL customers. I know she isn't being compensated for that. I STRONGLY SUGGEST THE STORAGE COMPANY INVEST IN A GOOD SIGNAL FOR ALL THEIR CUSTOMERS (both Storage and UHAUL). And make her job less time-consuming. She is one of a kind. I don't know ANYONE that would work where she works AND be as self-sacrificing. If I were the business owner, I would invest in a GOOD WiFi Signal!!!!

CHARITY H. 
Rating:
2.0

Clean out the trucks and make sure the tires are good to go on the road

Oluwaseun K. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

I haul cancelled my order without telling me. I had to call and ask questions before I was told. Also the drop off location was changed and I had to put more gas into it because it wasn't a drop off location

ALEXA D. 
Rating:
5.0

Customer did not leave a comment.

TEKEYLA H. 
Rating:
5.0

Customer did not leave a comment.

Wanda S. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer service was outstanding.

JAMAL S. 
Rating:
5.0

Staff was tremendously helpful. I would definitely recommend this location.

Rodney B. 
Rating:
5.0

Customer did not leave a comment.

Kesha L. 
Rating:
5.0

Your Manager was great. She should get a financial reward. From Kenneth Cooper.

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

Luke C. 
Rating:
5.0

Friendly service and well informed

VICTORIA W. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Customer did not leave a comment.

Shemika L. 
Rating:
1.0

I am not sure why Fernette William's is the regional manager she is rude and condescending. She does not allow a person to speak and talk as if you are a child. She needs to be fired.

Angela F. 
Rating:
5.0

Wonderful people great service💞💞

VIVAN C. 
Rating:
1.0

This location is HIGHLY unprofessional. The van was filthy and smelled like garbage. We made a reservation and no one was there once we arrived. To be fair, we made the reservation right before we showed up, so we didn't have any issue waiting for the employee to come back from lunch or whatever errands they were doing. There was a number on the door for us to call, so we called that number and spoke with a woman. She said she would call the employee working at that location to see where they were at. Another 10 or 15 minutes go by, and the employee shows up. We go inside and the phone rings. So the employee answers the phone. It was the woman that we spoke to on the phone earlier. The employee had the woman on speakerphone and she was complaining about me calling in. The employee immediately takes her off of speakerphone looks at me and says, “you weren't supposed to hear that”. Oh you think?? The employee also had a gun on her person and a guard dog in the office along with all these other signs posted inside that made the atmosphere highly uncomfortable. The employee herself was also very unprofessional and rude acting like we were inconveniencing her. I will NEVER come back to this location or recommend it. Which sucks bc this location is maybe 2 miles from my home and I constantly need to rent Uhauls. I will never use this location again. A rep from Uhaul needs to visit and shut it down. It makes Uhaul look very bad.

CAITLIN K. 
Rating:
5.0

Very pleasant experience. She helped me guide my vehicle and return the trailer back properly. Great job!!!

Alexis G. 
Rating:
5.0

The young lady's are very sweet and professional

Mary W. 
Rating:
5.0

Miss Fernette provides great customer service and well maintained trucks!

Kimberly O. 
Rating:
5.0

Nothing

Brenda H. 
Rating:
5.0

The customer service was amazing. They assisted me in everyway to insure I had and understood the operational of the vehicle. After returning the vehicle, the joy and customer service continued.

GRANT B. 
Rating:
5.0

How does one improve awesomeness! Great experience.

Donna S. 
Rating:
3.0

Customer did not leave a comment.

Janice R. 
Rating:
5.0

Customer Service was awesome. You can tell She enjoys what she does.

Rosemary R. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

The attendant was very straight forward and I appreciate that. give her a raise.

Yates K. 
Rating:
5.0

The young lady at the desk was very knowledgeable, she took very good care of us.

Bernard B. 
Rating:
3.0

This is the 3rd time in a row that I have ordered equipment to be in the truck with my rental and it has not been there. Moving expensive things and not being able to have the blankets or dolly that you are counting to have has been a terrible experience and Uhaul needs to fix this from happening.

JAMES B. 
Rating:
1.0

Do representative at this location on 361 Riverstone Parkway has a very nasty attitude. This storage space there is very dirty and unsanitized. And so was the truck and she 2 Days Later charged me an extra $75 after I bought the equipment back to my bill and I had to have it took it off by her manager. That was stealing. And something needs to be done about her and her adding money on that does not apply to the rental of the U-Haul truck.

Denise B. 
Rating:
5.0

Customer did not leave a comment.

NNAMDI O. 
Rating:
5.0

Ms. Fernette is always kind and professional. She has the sweetest personality. I would recommend her and this establishment to anyone.

Belinda M. 
Rating:
5.0

The service was very professional and helpful.

DWIGHT W. 
Rating:
5.0

Customer did not leave a comment.

Cameron G. 
Rating:
3.0

Rental agent was very nice and helpful. I believe construction was going on and that is why I said the location was not clean & inviting. I never made it into the office but the drop off was great

Bequetta W. 
Rating:
5.0

Customer did not leave a comment.

IMANI O. 
Rating:
1.0

The customer service is awesome. The problem is that there is no cell service so you can't use the Uhaul app to checkout your rental. I tried using the app, but the process stalled. The attendant started the process, but because I started it, she was unable to help. She had to call Uhaul to cancel what I started in order to process the reservation. It was all just too much and not even Uhaul's fault.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Perry M. 
Rating:
5.0

The customer service was outstanding .

Mandue S. 
Rating:
5.0

Nothing at all wonderful place and Greater employees

Bobby C. 
Rating:
5.0

This was the best experience Iam Jerika Cox and everyone was very professional and friendly.

Jericka C. 
Rating:
5.0

Customer did not leave a comment.

LaNell S. 
Rating:
5.0

Customer did not leave a comment.

Fred C. 
Rating:
1.0

Truck was dirty and not well maintained. Windshield so dirty had trouble getting to gas station to clean it.... Not like the UHaul that I delt with in the past.

John C. 
Rating:
5.0

Good Customer ' service

Djiby S. 
Rating:
3.0

I paid for a dozen of covers and did not receive them. Please remove this from the billing if it was charged.

Michelle T. 
Rating:
5.0

Customer did not leave a comment.

EDRIC S. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
4.0

Customer did not leave a comment.

Tommy B. 
Rating:
5.0

Just keep having a lovely customer service.

Edwin O. 
Rating:
5.0

I had to rent a truck twice in order to fully move. This location is amazing. Friendly staff. FYI: close the door behind you! (Smile)

DAPHNI C. 
Rating:
4.0

Customer did not leave a comment.

MELANIE R. 
Rating:
4.0

The dolly was damaged and she only had one i could not even use it so i basically paid for it for no reason. She told me just to take photos of the damage

Keena B. 
Rating:
3.0

Customer did not leave a comment.

Ayisha W. 
Rating:
5.0

The owners at this location were professional and very pleasant. Thank you. For the online return please ensure the location function is working properly as we experienced problems.

Rhonda T. 
Rating:
5.0

Great customer service A 1

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Adrien L. 
Rating:
5.0

Fernette was extremely helpful and professional during the process of my rental. I was highly satisfied with my overall experience!

Ernest J. 
Rating:
1.0

Customer did not leave a comment.

Emily G. 
Rating:
4.0

Customer did not leave a comment.

Janee C. 
Rating:
4.0

Customer did not leave a comment.

Cheryl G. 
Rating:
5.0

Customer did not leave a comment.

Anitra W. 
Rating:
5.0

Customer did not leave a comment.

Tiffany P. 
Rating:
4.0

Online system is too slow

Stephanie A. 
Rating:
1.0

Brakes were bad

Kala F. 
Rating:
5.0

Awesome Customers service

Angela L. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Fern was amazing! Very hospitable and easy to do business with.

Steven R. 
Rating:
1.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Ok

Mutelas S. 
Rating:
5.0

Customer did not leave a comment.

Aminah T. 
Rating:
5.0

Good

Nashel L. 
Rating:
5.0

Customer did not leave a comment.

Velicia H. 
Rating:
5.0

Customer did not leave a comment.

Velicia H. 
Rating:
5.0

Customer did not leave a comment.

Velicia H. 
Rating:
5.0

Customer did not leave a comment.

Demetra N. 
Rating:
5.0

Always good Thanks

James C. 
Rating:
5.0

Awesome Customer Service!

ralph H. 
Rating:
1.0

i was over charged! without notice!

princess Y. 
Rating:
5.0

Customer did not leave a comment.

Rivington K. 
Rating:
5.0

Mrs. Williams is the best. I had a last minute pick up and she came through for me as usual. She is always so informative. I have been to other rental locations and have not met one yet to top hers. This was not my first time doing business with her and it sure wont be the last. Thank you Mrs. Williams!

Sheree L. 
Rating:
5.0

Amazing amazing customer service!! Quick and easy process!

Kennedy J. 
Rating:
5.0

Customer did not leave a comment.

Gray R. 
Rating:
5.0

Customer did not leave a comment.

Andrew J. 
Rating:
5.0

Customer did not leave a comment.

Darnell E. 
Rating:
5.0

Customer did not leave a comment.

Andre B. 
Rating:
5.0

She was very nice and Professional her energy is everything I would recommend this location to everyone and I will use her location again

Lamekia W. 
Rating:
5.0

Fix radio

Jerrell W. 
No reviews have been submitted for this location.

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