Customer Reviews for A1 Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A1 Mini Storage

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ted A. on

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Huge drop off driveway and should be lit up at turn in

david T. on

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Review all contracts before signing, the person renting the trucks out should review the condition of said vehicle every time, and make sure gas levels match in the vehicle & on paperwork.

ben W. on

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Great to deal with.

stephanie H. on

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Zach H. on

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Colon B. on

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David C. on

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Charged after-hours return fee because location closed at 3pm. Rental was less than 6 hours. Would not recommend location that closes early with "LATE" return fee to anyone.

eric C. on

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In and out in 10 minutes!

robert H. on

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Customer did not leave a comment.

Ronald T. on

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My Experience was Superb, thanks to the fine people at A1 Mini Storage. I would use and or Recommend them ANYTIME TO ANYONE! Thank You A1 Mini Storage!

Kay G. on

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Great customer service would definitely go back there for any future needs

rosalind L. on

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Customer did not leave a comment.

Josh T. on

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No improvements needed. Too easy to rent and return

Ruth T. on

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Michael P. on

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Very helpful staff

Joseph L. on

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Sally H. on

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laurin C. on

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Naomi G. on

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They couldn't work the printer. Price was higher than normal. Will not rent from uhaul again. Going downhill fast!!!

Raymond Blaine T. on

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Reserved Equipment and Checked out Quickly when I arrived.

Howard W. on

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On my way in 10 minutes.

Elizabeth L. on

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Brenda S. on

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Trenton T. on

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Great.

CHarles C. on

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The statement above goes here, not up there

Eddie H. on

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Monica E. on

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Samantha T. on

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Jessica was awesome

john C. on

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In and out in 10 minutes. Equipment in good shape.

Denise O. on

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Great!

coleen M. on

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Dwight B. on

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eric C. on

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In and out quickly.

David K. on

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William T. on

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Overall uhaul made me do a 2 day rental based on a one way from point a to b. I only kept the truck one day. But I cannot receive a refund of the rates for the 2nd day, which I think should be done.

Bj A. on

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Everything was great. Good service and clean truck. Thank you

Keith S. on

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Customer did not leave a comment.

Michael R. on

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Trailer was in excellent condition, clean, and had working LED lights. I aired up the tires and the trailer pulled beautifully.

Terry G. on

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Dawn B. on

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The owners of A-1 Storage in Taylorsville, NC were the friendliest people to deal with. They were wonderful to work with.

Lisa L. on

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meredith C. on

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Checked out and on my way quickly.

ARNOLD M. on

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Elizabeth L. on

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The customer service person was very helpful she had no problem attaching the trailer to my vehicle.

Ethan B. on

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Found me a low mileage truck for my long trip.

PAUL M. on

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Customer did not leave a comment.

Joseph D. on

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Lunch time was at 1:00, I pulled in at 12:55 and the woman there was pulling out as I was pulling in. Other than that helpful and polite.

Michael P. on

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New clean truck. Fast checkout.

ROXIE B. on

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Calmed me down because I was so stressed. Great to deal with.

Samantha C. on

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The order confirmation sent me to a completely different store 30 mins away in hickory - who said they didnt carry that size - and wasn't the most pleasant about it. Then I was almost marked for a late pick up since there was no phone call or email prior to warn that my equipment was not available at the store confirmed to me when I reserved it online. Having to drive 30 mins into the middle of no where to get my equipment set back our schedule since it was also 30 mins away from where it needed to be loaded. I would have left earlier and booked earlier but no warning was given. Will probably go with a different moving truck next time one is necessary.

William N. on

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I was told that the vehicle was 5/16's full. It was parked on a slope. When I drove away on level ground it was 1/4 full. The cab had chocolate wrappers on the floor and the back floor had sand/ grit all over the floor. I told the lady at the desk that she didn't allow me enough miles to get to my drop off point ,she said tge drop off location would take care of that. Sure did, charged me for the additional miles used.

ROBERT SAMUEL G. on

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Quick checkout and on our way!

lisa F. on

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I requested a 17ft truck after they asked me if I wanted the 15ft or 17ft when reserving truck. I asked the difference they said they are the same rate. When it came to moving day got stuck with a 15ft. Larry called me Thursday regarding my truck was in North Wilkesboro not even paying attention to correct day it was reserved for which was Saturday. Very unprofessional staff and unorganized branch. Will NEVER use them again.

Prescilla B. on

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Brought my trailor in two days early. Couldn't get ahold of anyone for 3 days. They couldn't fine me AnYWhere,, in the U-Haul system. I had to look up my contract for them to find me. And then they said I was checked into Stateville not Taylorsville, NC. They had my trailor in Taylorsville. But they said I was supposed to return it to Statesville. I still have the contract. There is nothing on it about Statesville,, Ridiculous people,, couldn't find my contract anywhere in the system,, until I gave them the number,, even with my name and the place I rented it from,,, then they say it's logged into Statesville,, but the trailor is on their lot. Incompitent people. I really like U-Haul,, I usually use it once a year. I've never had a problem with the equipment,,, but you can't fix stupid

Alan C. on

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Have a better employee. One who is polite, well mannered and on time.

Wendell T. on

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Came in early to check out Uhaul customers and warm up their trucks.

william P. on

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Customer did not leave a comment.

eric D. on

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nothing yall where great yall reserved it for me with no money down I will definitely be recommending yall this is about a third time I rented from yall thanks

Cindy T. on

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Doug F. on

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vasile V. on

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Called to confirm we know how to get to drop off location. Thanks.

Glen W. on

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Very helpful owner and staff. The staff went above and beyond to find a suitable truck that met my needs. I would definitely utilize A-1 again if the opportunity presented itself.

Debbie H. on

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Office manager stayed late to close out our rental contract so we would not have to come back to get our deposit. Great to work with.

Steven K. on

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Jonnavan A. on

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Ricky P. on

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LANNY R. on

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Explained towing straps and helped hook up tow dolly. Great to deal with.

Andy S. on

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Staff did not help me hook up the trailer or check that it was connected correctly and all lights were functioning. The trailer had empty boxes and trash inside.

Glenn L. on

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Abbion S. on

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Susan D. on

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I reserved a UHaul 20' truck for N. Wilkersboro, NC. The confirmation email said I would be contacted the day before by UHaul but never was. When my daughter went to check on the truck the day before, we found out that we had to drive to Taylorsville, NC (20 miles away) to pick up the truck. I was not happy.

KIMBERLY G. on

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Would recommend location but not happy with uhaul!!!!!

BURLIE B. on

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Great.

RANDLE W. on

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I had to drive 50 miles round trip to pick up a 12ft trailer after reserving a trailer the previous week. This was very inconvenient and added unneeded cost before I could begin to use rental unit. This complaint is not against the pickup location but against Corporate Uhaul

BARNESWOOD C. on

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Customer did not leave a comment.

TED Y. on

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Staff was nice but poorly able To handle the equipment.

ernest M. on

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Scott H. on

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A1 ministorage provided me with good service and a professional attitude. I dropped off my equipment with no problems; a quick and easy experience. Thanks.

GREGORY H. on

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Not the location I chose to pickup. I selected Hickory NC and was never sent confirmation or got a phone call that the location had changed. I selected Hickory as it was on the way to my destination to pick up items for a return trip to Maryland thus adding 100 miles to an already 965 mile trip. Completely unacceptable. Second incident with location pickup.

STEPHEN W. on

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Customer did not leave a comment.

JOHNNY J. on

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Works hard to have my truck at this location.

BARNES WOOD C. on

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great

PUBLIO P. on

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Attendant at this location was rude and disrespectful.

Beka H. on

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This location was fine, however the website told us that we would be picking up truck in Deep Gap (7 miles away) and then come to find out we have to drive all the way to Taylorsville (50 miles away) and we had to deal with 3-4 people over the phone to ensure we were not charged for the additional 50 miles that we put on the truck to drive it back to where it needed to be. Overall dealing with the Uhaul corporation was terrible and we will not be using their services in the future. This particular branch in Taylorsville was lovely and the people their were very nice and as accommodating as they could be.

Heather H. on

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The lady was super duper sweet and quirky!

Richard B. on

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Customer did not leave a comment.

Rick H. on

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Friendly, helpful and efficient. A pleasant experience.

Paul S. on

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The owner of my original pick up location (Safe Haven Storrage in Boone, NC) did not show up, so I was transferred to this location.

Kyle A. on

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Customer did not leave a comment.

BARNES WOOD C. on

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Truck was ready when we arrived. On our way quickly.

Shawn C. on

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Customer did not leave a comment.

LARRY B. on

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Very good customer service!

donna F. on

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SHERIDAN S. on

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JUDY H. on

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BARNES WOOD C. on

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Professional service.

STACY N. on

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Customer did not leave a comment.

victor A. on

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They were nice to me even though I did not have enough money to pay in full today.

CHARLES S. on

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Picking up was difficult. My husband is 66 years old and we had to try and lift the trailer ourselves. It was not sitting on a block or anything. I had to get on the back of the trailer and jump to try and get the trailer off the ground so we could attach to truck

BARNES WOOD C. on

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Waited on me to pick up the truck after hours.