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Carlos M.
Customer Reviews for A1 Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks so much. Best customer service ever. Larry
Larry T.Friendly and knowledgeable staff
Vincent S.Location was well organized and all aspects of rental was fantastic!
Jason N.We were very satisfied with the experience. No complaints
Hall R.Everything went well.
Billy H.Lady worked with us to find best price for us! It was cheaper to bring it back.
john H.Very helpful. Quick in and out.
Gregory G.Debbie very friendly. We left shoes in the truck and she called to tell us. Would definitely rent from her again.
Freddie J.Debbie was very friendly and helpfull. I have rented from her before and will rent from her again the next time I need Uhaul.
Mark T.At this location, the driveway is sketchy, the truck had an add oil light, which I reported to the nice lady at the office.
Tonna P.Staff very knowledgeable and helpful.
LARRY B.Lady went out to check truck and was very nice. She said the truck was clean and fuel was correct. She went over our receipt and explained it all to us.
rita M.Friendly staff, great location.
Rebecca W.Very kind and professional! Answered all my questions. Very convenient location.
Ted C.No lighting in the lot very dark .
norman F.Nice truck. Location kept in contact with me til I returned. Great.
Lorie W.I asked for a dolly and was charged the $7 but they were not in the truck.
Logan W.They were closed, but the facility was well maintained.
keith D.The people here are wonderful. Location is straight down a hill so getting in with a trailer and a truck is difficult. They might be able to do some grading or black top to help the situation. So close to my house very convenient
Frank S.Very polite.
Veronica S.Staff person there was quick to help us and finish the paperwork. she was very friendly.
JOANNE W.Good equipment. Fast in and out.
robert S.No assistance from employee, we had to install the equipment ourselves (me being 65). The only thing she did was take a photo of how the chains were hooked up. Very poor!!!!
RICHARD F.Able to turn in any time . Always pleasant staff
Frank S.Took good care of me when I had an emergency. Thanks.
Palmer C.Quick and friendly service...great job.
Darrell A.Got us in and out quickly.
WInston D.The customer service has been amazing with everyone we have spoken to on the phone. The Lenoir, Boone and Taylorsville staff have been great on the phone. Considering we called well in advance for a truck to be in Boone NC, we hoped it would be there. It worked out but inconvenient considering we had help around the state helping us and going out of the way through the mountains was a little frustrating. However, it all worked out. Your staff are fantastic and professional.
Anna W.The customer service was excellent. Very nice and friendly. Was very knowledgeable about the equipment and was very helpful.
David G.I dropped at the same location as I picked up.
David G.I had scheduled a car hauling trailer, for Wednesday morning, on the 23rd, of March 2022. We were to have severe storms that day and went in a day earlier and asked to see if we could use it on Tuesday instead. She was very understanding and said that would fine. The computers were acting up that day and she was very apologetic, for taking so long when the reality was my son and I would have waited as long as needed, for allowing us to get trailer earlier. I would highly recommend to anyone.
Paul B.friendly and helpful staff.
Theodore C.Marker lights need fixing
Kim H.Easy to find and leave equipment.
DAVID R.My reserved truck was not at the reservation location. I had to drive well over and hour to get the truck which caused scheduling issues with extra help reservation. Non of this was the fault of the location I picked up at. Person was great.
Karen R.In and out in 10 minutes.
JAMES B.Limited supply of trailers and trucks for rent, but at least they had what I needed.
JEREMY B.This has been one of the worse moving experiences in my life I will never we use Uhaul again. After purchasing all the boxes and moving supplies I regret sending a dime with this company. You all sent me way out in the middle of nowhere to pick up a truck I had to call about the mileage cause my mileage to get the truck was all I was allotted. Then had me paying for movers who don't come to my area. Then I returned the truck and was harassed about not returning the truck!
CARREE M.Teach other locations to be as courtis as this store
Robert H.The owner made for the most pleasant experience. Very helpful after finding myself in a stressful last minute situation. Excellent customer service.
DEDRIC R.When using the phone app it's not user friendly. I work in IT. It could be user friendly.
Rikki T.The truck I rented took 2 people to lift the roll up to be able to get access to the inside to load it. Each time this happened. Tried to switch trucks at a local store but they didn't have a replacement. I am 62 yrs old and am feeling the pain from having to force the rear door open at each stop.
Judy J.Great to deal with. Quick in and out.
Brittany W.Truck was clean and ready to go. Checked out quickly by friendly office person.
KAREN H.I had a to do a self check-in Wich I was not familiar with. They said on their recording they would be open during certain hours, that was not true. The entrance to the facility was bad, deep holes very hard on equipment and my my vehicle.
Ralph S.You really need a way to help customers mount the trailers. Maybe a robotic jack that the staff can use to move the trailers ........ This isn't a problem with this location it's with every uhaul place.
Bryant M.Alto I will never rent from U-Haul again after the experience I've had with my 1st time. My son rented a truck just 2 months ago a size bigger from Taylorsville A1 Mini Storage & moved to Shelby from the location we loaded & moved back to Taylorsville NC & the rental wasnt but like $125.00, less than what I paid for what I got, a small truck. Make it easier for customers to rent & after hour locations better to serve custmors.
BRENDA C.Thanks.
jacob F.No comment
Thomas N.My issue is not with the location rather with UHaul. I needed a truck in Wilkesboro but the only INE available was in Taylorsville, 20 miles away. So I was charged an additional $40.00 because you did not have a truck in town. Will seriously rethink renting from you again.
Steven H.Rental went smoothly. Professional manager.
Barbata S.See above note. Absolutely will never go back there. Terrible drop off spot. Took an hour, should've taken 10 minutes. Wife of owner had no clue and said " women unhitch ( pick up this 6x12 trailer) all the time. I want to see it!!! Horrible. No business renting uhauls.
Sarah R.Very good and was very pleased with the pickup it was fast and very affordable
Timmy R.Great service!
Sharon A.They had sanitized the equipment before I rented it. Felt much safer.
Kevin G.All good.
DAVID W.Great truck and checkout.
dave L.So happy! Cab was sanitized before we rented it. Great service!!!!
JAMES K.Tow dolly worked well for our needs. Location helped with hookup.
COOPER D.Equipment was great.
Bill R.They made sure my equipment was at this location as promised.
Joshua M.I have used U-Haul a lot. I will have to say this was the worse move I have scheduled yet. I made the reservation 2 weeks in advance. The day before the move, I was contacted and told that the truck I had scheduled was not available for the pick up location I chose. I had to pick up the truck from a location 30 miles from where I had scheduled it. And since the truck size I scheduled wasn't available, I was put in the next size up truck which was a 20' truck which was way too much for what I needed. Then, the appliance dolly and hand truck wasn't available at the location I picked up the truck and I had to get that scheduled myself with the location I had originally wanted to pick up the truck. I ended up having to go to the other location anyway to pick up the hand trucks and boxes I had ordered on line. This caused a huge delay in the process. And also, I had scheduled it online to help speed up the pick up process but it took longer than any other pick up I have done. It was almost 45 minutes just to pick up the truck. And in addition, the size of the truck almost doubled my fuel costs for the trip. Overall, this was a horrible experience with U-Haul.
John C.Huge drop off driveway and should be lit up at turn in
ted A.Review all contracts before signing, the person renting the trucks out should review the condition of said vehicle every time, and make sure gas levels match in the vehicle & on paperwork.
david T.Great to deal with.
ben W.