Customer Reviews for A1 Mini Storage
(U-Haul Neighborhood Dealer)

180 reviews

414 Hwy 16 N   Taylorsville, NC 28681

(828) 635-7244

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 12 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(828) 635-7244

414 Hwy 16 N
Taylorsville, NC 28681

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 12 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

In and out in 10 minutes.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

ALLAN H. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
3.0

Limited supply of trailers and trucks for rent, but at least they had what I needed.

JEREMY B. 
Rating:
2.0

This has been one of the worse moving experiences in my life I will never we use Uhaul again. After purchasing all the boxes and moving supplies I regret sending a dime with this company. You all sent me way out in the middle of nowhere to pick up a truck I had to call about the mileage cause my mileage to get the truck was all I was allotted. Then had me paying for movers who don't come to my area. Then I returned the truck and was harassed about not returning the truck!

CARREE M. 
Rating:
3.0

Customer did not leave a comment.

BRENDA A. 
Rating:
3.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Teach other locations to be as courtis as this store

Robert H. 
Rating:
5.0

The owner made for the most pleasant experience. Very helpful after finding myself in a stressful last minute situation. Excellent customer service.

DEDRIC R. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

When using the phone app it's not user friendly. I work in IT. It could be user friendly.

Rikki T. 
Rating:
3.0

The truck I rented took 2 people to lift the roll up to be able to get access to the inside to load it. Each time this happened. Tried to switch trucks at a local store but they didn't have a replacement. I am 62 yrs old and am feeling the pain from having to force the rear door open at each stop.

Judy J. 
Rating:
5.0

Great to deal with. Quick in and out.

Brittany W. 
Rating:
5.0

Truck was clean and ready to go. Checked out quickly by friendly office person.

KAREN H. 
Rating:
3.0

I had a to do a self check-in Wich I was not familiar with. They said on their recording they would be open during certain hours, that was not true. The entrance to the facility was bad, deep holes very hard on equipment and my my vehicle.

Ralph S. 
Rating:
5.0

You really need a way to help customers mount the trailers. Maybe a robotic jack that the staff can use to move the trailers ........ This isn't a problem with this location it's with every uhaul place.

Bryant M. 
Rating:
5.0

Alto I will never rent from U-Haul again after the experience I've had with my 1st time. My son rented a truck just 2 months ago a size bigger from Taylorsville A1 Mini Storage & moved to Shelby from the location we loaded & moved back to Taylorsville NC & the rental wasnt but like $125.00, less than what I paid for what I got, a small truck. Make it easier for customers to rent & after hour locations better to serve custmors.

BRENDA C. 
Rating:
5.0

Thanks.

jacob F. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
4.0

No comment

Thomas N. 
Rating:
4.0

My issue is not with the location rather with UHaul. I needed a truck in Wilkesboro but the only INE available was in Taylorsville, 20 miles away. So I was charged an additional $40.00 because you did not have a truck in town. Will seriously rethink renting from you again.

Steven H. 
Rating:
5.0

Rental went smoothly. Professional manager.

Barbata S. 
Rating:
5.0

Customer did not leave a comment.

STANLEY E. 
Rating:
1.0

See above note. Absolutely will never go back there. Terrible drop off spot. Took an hour, should've taken 10 minutes. Wife of owner had no clue and said " women unhitch ( pick up this 6x12 trailer) all the time. I want to see it!!! Horrible. No business renting uhauls.

Sarah R. 
Rating:
3.0

Customer did not leave a comment.

PATRICK P. 
Rating:
5.0

Very good and was very pleased with the pickup it was fast and very affordable

Timmy R. 
Rating:
5.0

Great service!

Sharon A. 
Rating:
5.0

Customer did not leave a comment.

SEAN V. 
Rating:
5.0

Customer did not leave a comment.

AMY H. 
Rating:
5.0

They had sanitized the equipment before I rented it. Felt much safer.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

ED L. 
Rating:
5.0

All good.

DAVID W. 
Rating:
5.0

Great truck and checkout.

dave L. 
Rating:
5.0

So happy! Cab was sanitized before we rented it. Great service!!!!

JAMES K. 
Rating:
5.0

Tow dolly worked well for our needs. Location helped with hookup.

COOPER D. 
Rating:
5.0

Equipment was great.

Bill R. 
Rating:
5.0

They made sure my equipment was at this location as promised.

Joshua M. 
Rating:
1.0

I have used U-Haul a lot. I will have to say this was the worse move I have scheduled yet. I made the reservation 2 weeks in advance. The day before the move, I was contacted and told that the truck I had scheduled was not available for the pick up location I chose. I had to pick up the truck from a location 30 miles from where I had scheduled it. And since the truck size I scheduled wasn't available, I was put in the next size up truck which was a 20' truck which was way too much for what I needed. Then, the appliance dolly and hand truck wasn't available at the location I picked up the truck and I had to get that scheduled myself with the location I had originally wanted to pick up the truck. I ended up having to go to the other location anyway to pick up the hand trucks and boxes I had ordered on line. This caused a huge delay in the process. And also, I had scheduled it online to help speed up the pick up process but it took longer than any other pick up I have done. It was almost 45 minutes just to pick up the truck. And in addition, the size of the truck almost doubled my fuel costs for the trip. Overall, this was a horrible experience with U-Haul.

John C. 
Rating:
4.0

Huge drop off driveway and should be lit up at turn in

ted A. 
Rating:
3.0

Review all contracts before signing, the person renting the trucks out should review the condition of said vehicle every time, and make sure gas levels match in the vehicle & on paperwork.

david T. 
Rating:
5.0

Great to deal with.

ben W. 
Rating:
5.0

Customer did not leave a comment.

stephanie H. 
Rating:
5.0

Customer did not leave a comment.

Zach H. 
Rating:
2.0

Customer did not leave a comment.

Colon B. 
Rating:
1.0

Charged after-hours return fee because location closed at 3pm. Rental was less than 6 hours. Would not recommend location that closes early with "LATE" return fee to anyone.

David C. 
Rating:
5.0

In and out in 10 minutes!

eric C. 
Rating:
5.0

Customer did not leave a comment.

robert H. 
Rating:
5.0

My Experience was Superb, thanks to the fine people at A1 Mini Storage. I would use and or Recommend them ANYTIME TO ANYONE! Thank You A1 Mini Storage!

Ronald T. 
Rating:
5.0

Great customer service would definitely go back there for any future needs

Kay G. 
Rating:
5.0

Customer did not leave a comment.

rosalind L. 
Rating:
5.0

No improvements needed. Too easy to rent and return

Josh T. 
Rating:
5.0

Customer did not leave a comment.

Ruth T. 
Rating:
5.0

Very helpful staff

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
4.0

Customer did not leave a comment.

Sally H. 
Rating:
4.0

Customer did not leave a comment.

laurin C. 
Rating:
2.0

They couldn't work the printer. Price was higher than normal. Will not rent from uhaul again. Going downhill fast!!!

Naomi G. 
Rating:
5.0

Reserved Equipment and Checked out Quickly when I arrived.

Raymond Blaine T. 
Rating:
5.0

On my way in 10 minutes.

Howard W. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

Great.

Trenton T. 
Rating:
2.0

The statement above goes here, not up there

CHarles C. 
Rating:
4.0

Customer did not leave a comment.

Eddie H. 
Rating:
4.0

Customer did not leave a comment.

Monica E. 
Rating:
5.0

Jessica was awesome

Samantha T. 
Rating:
5.0

In and out in 10 minutes. Equipment in good shape.

john C. 
Rating:
5.0

Great!

Denise O. 
Rating:
4.0

Customer did not leave a comment.

coleen M. 
Rating:
4.0

Customer did not leave a comment.

Dwight B. 
Rating:
5.0

In and out quickly.

eric C. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Overall uhaul made me do a 2 day rental based on a one way from point a to b. I only kept the truck one day. But I cannot receive a refund of the rates for the 2nd day, which I think should be done.

William T. 
Rating:
5.0

Everything was great. Good service and clean truck. Thank you

Bj A. 
Rating:
4.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Trailer was in excellent condition, clean, and had working LED lights. I aired up the tires and the trailer pulled beautifully.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

Terry G. 
Rating:
5.0

The owners of A-1 Storage in Taylorsville, NC were the friendliest people to deal with. They were wonderful to work with.

Dawn B. 
Rating:
4.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Checked out and on my way quickly.

meredith C. 
Rating:
5.0

Customer did not leave a comment.

ARNOLD M. 
Rating:
5.0

The customer service person was very helpful she had no problem attaching the trailer to my vehicle.

Elizabeth L. 
Rating:
5.0

Found me a low mileage truck for my long trip.

Ethan B. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
3.0

Lunch time was at 1:00, I pulled in at 12:55 and the woman there was pulling out as I was pulling in. Other than that helpful and polite.

Joseph D. 
Rating:
5.0

New clean truck. Fast checkout.

Michael P. 
Rating:
5.0

Calmed me down because I was so stressed. Great to deal with.

ROXIE B. 
Rating:
2.0

The order confirmation sent me to a completely different store 30 mins away in hickory - who said they didnt carry that size - and wasn't the most pleasant about it. Then I was almost marked for a late pick up since there was no phone call or email prior to warn that my equipment was not available at the store confirmed to me when I reserved it online. Having to drive 30 mins into the middle of no where to get my equipment set back our schedule since it was also 30 mins away from where it needed to be loaded. I would have left earlier and booked earlier but no warning was given. Will probably go with a different moving truck next time one is necessary.

Samantha C. 
Rating:
3.0

I was told that the vehicle was 5/16's full. It was parked on a slope. When I drove away on level ground it was 1/4 full. The cab had chocolate wrappers on the floor and the back floor had sand/ grit all over the floor. I told the lady at the desk that she didn't allow me enough miles to get to my drop off point ,she said tge drop off location would take care of that. Sure did, charged me for the additional miles used.

William N. 
Rating:
5.0

Quick checkout and on our way!

ROBERT SAMUEL G. 
Rating:
2.0

I requested a 17ft truck after they asked me if I wanted the 15ft or 17ft when reserving truck. I asked the difference they said they are the same rate. When it came to moving day got stuck with a 15ft. Larry called me Thursday regarding my truck was in North Wilkesboro not even paying attention to correct day it was reserved for which was Saturday. Very unprofessional staff and unorganized branch. Will NEVER use them again.

lisa F. 
Rating:
1.0

Brought my trailor in two days early. Couldn't get ahold of anyone for 3 days. They couldn't fine me AnYWhere,, in the U-Haul system. I had to look up my contract for them to find me. And then they said I was checked into Stateville not Taylorsville, NC. They had my trailor in Taylorsville. But they said I was supposed to return it to Statesville. I still have the contract. There is nothing on it about Statesville,, Ridiculous people,, couldn't find my contract anywhere in the system,, until I gave them the number,, even with my name and the place I rented it from,,, then they say it's logged into Statesville,, but the trailor is on their lot. Incompitent people. I really like U-Haul,, I usually use it once a year. I've never had a problem with the equipment,,, but you can't fix stupid

Prescilla B. 
Rating:
1.0

Have a better employee. One who is polite, well mannered and on time.

Alan C. 
Rating:
5.0

Came in early to check out Uhaul customers and warm up their trucks.

Wendell T. 
Rating:
5.0

Customer did not leave a comment.

william P. 
Rating:
5.0

nothing yall where great yall reserved it for me with no money down I will definitely be recommending yall this is about a third time I rented from yall thanks

eric D. 
Rating:
5.0

Customer did not leave a comment.

Cindy T. 
Rating:
4.0

Customer did not leave a comment.

Doug F. 
Rating:
5.0

Called to confirm we know how to get to drop off location. Thanks.

vasile V. 
Rating:
5.0

Very helpful owner and staff. The staff went above and beyond to find a suitable truck that met my needs. I would definitely utilize A-1 again if the opportunity presented itself.

Glen W. 
No reviews have been submitted for this location.

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