Customer Reviews for A-1 Parts Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A-1 Parts Inc

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Jennifer T. on

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I did mobile check in so I could get it before the place opened and we’ll needless to say that was a total fail all the uhaul stuff was snow plowed in covered in snow and no one around to help I was Stuck in the parking lot for another hour till they opened cleaned off the truck got out a tracker to push it out of the spot it m was stuck in and then I was still forced to stop at my home get my roof rake and clean the roof off myself making me incredibly late for where I needed to be and no it didn’t snow over night it did the previous morning. People were friendly but that just wasn't enough in my opinion....

Mary M. on

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Scott C. on

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Susan M. on

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The only issue I have is that when I went to return the truck, my app on my phone wouldn’t recognize my location. I have to call to get a refund because they charged me $20. I don’t need “another thing to do” while in the middle of moving. But, the woman who works at the desk at the location was super helpful and a real hoot!

Dennis B. on

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Keaten S. on

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Maxwell M. on

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Uhaul App lagged during photo upload and required 3 attempts to drop off truck.

Stephen S. on

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Philip B. on

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Gilian N. on

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Edward H. on

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Please update your inventory records to reflect accurate inventory.... You could also do a better job at customer service (Chicopee, MA location)

Lee B. on

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I purposely scheduled a pick up 10 mins from my house a month before I needed the truck. I was confirmed the day before pick up that I had to go an HOUR out if my way. Do that's two hours wasted. Never mind that I had to wait for store to open at 9:00 when I already scheduled for the 24/7. I called and spoke to customer service and they were not pleasant especially a certain one. I would NOT recommend uhaul to anyone!! For the $526 that I paid I was NOT happy with the service.

James O. on

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I needed to call to change my reservation and was on hold for 18 minutes.

Korey L. on

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I will not be recommending uhaul as a service to use overall due to inaccurate advertising of cost.

doug P. on

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Jim M. on

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Shelby H. on

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Matt was great to deal with!

Douglas K. on

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Brian C. on

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Was happy to get out of the peace of junk

Gerald M. on

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Get the Phone Application to work properly. Phone app would not allow me to "pick up" the truck.

Kathryn D. on

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Mark C. on

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I was charged for an additional day twice and now I’m having an incredible difficult time getting in touch with customer service to resolve this issue.....meanwhile you’re just going ahead and charging my credit card. I’m very upset. I will NEVER use uhaul again if this isn’t resolved.

Joshua L. on

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Don’t charge people for shit they didn’t ask for or use.

Aida A. on

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Rene F. on

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Dolly is in the way and I was charged for not using it, total bs

joseph L. on

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Was over charged for dolly and moving pads. Also I declined Safe Move at pick up but was charged anyway. Finally truck seat belt chime won’t go off even with belt fastened. Very Frustrating ??

Kristen B. on

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Peter B. on

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Very good site person. He understood process and was extremely helpful. We explained damage was not caused by us. He checked with his manager about the procedure. He was efficient and we were out in a very timely manner with no hassles.

Warren R. on

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very helpful, thanks for making it simple to rent what I needed if I need it again I will call you again.

Angela M. on

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would recommend they take a picture of the gas before they lock up the truck

Nancy C. on

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They were closed. Just dropped it off.

Joseph B. on

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Customer did not leave a comment.