Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
worst experience in renting ever!!!! will NEVER rent or recommend your company again. Have already started posting this experience to every Biomedical technician on the Bio-med private website.
Ashley @ A1 was awesome and helpful for the entire booking, pickup, and return process! The equipment was clean and ready to go.
Service was perfect no need to change anything
We never got the final bill. Up to that point we had so many text and email notifications they really kept us informed.
It was a lot of work and time doing the self check in with all the photos and instructions.
Uhaul corporate line hung up on me 3 times
From the location I have nothing to complain about, I only have a complaint about the application system that canceled my schedule the day before, delaying my move to 6 ½ hours after my schedule and thus making me have to book in another city so I won't be late anymore still my change.
The only thing I was upset about was I ordered a dolly to be with the uhaul and got charged for it and it was not there and I asked to be reimbursed for it and never did
drop location not clearly marked. had to ask for help to unhitch.
The price of a rental was fine... but adding 99 cents/mile was ridiculous.. it ended up costing me almost $100.. well overpriced.
Your dealer needs to understand the equipment being rented. Only when I turned in trailer, the gentleman informed me that I should not have used the trailer because of previous major damage that as a customer I was unaware of!
Great service and friendly.
Very quick checkout and return. Sales women was very friendly.
The 24/7 truck share process is a neat idea but takes to long to process. Took over half an hour get the truck.
I did mobile check in so I could get it before the place opened and we'll needless to say that was a total fail all the uhaul stuff was snow plowed in covered in snow and no one around to help I was Stuck in the parking lot for another hour till they opened cleaned off the truck got out a tracker to push it out of the spot it m was stuck in and then I was still forced to stop at my home get my roof rake and clean the roof off myself making me incredibly late for where I needed to be and no it didn't snow over night it did the previous morning. People were friendly but that just wasn't enough in my opinion....
The only issue I have is that when I went to return the truck, my app on my phone wouldn't recognize my location. I have to call to get a refund because they charged me $20. I don't need “another thing to do†while in the middle of moving. But, the woman who works at the desk at the location was super helpful and a real hoot!
Uhaul App lagged during photo upload and required 3 attempts to drop off truck.
Please update your inventory records to reflect accurate inventory.... You could also do a better job at customer service (Chicopee, MA location)
I purposely scheduled a pick up 10 mins from my house a month before I needed the truck. I was confirmed the day before pick up that I had to go an HOUR out if my way. Do that's two hours wasted. Never mind that I had to wait for store to open at 9:00 when I already scheduled for the 24/7. I called and spoke to customer service and they were not pleasant especially a certain one. I would NOT recommend uhaul to anyone!! For the $526 that I paid I was NOT happy with the service.
I needed to call to change my reservation and was on hold for 18 minutes.
I will not be recommending uhaul as a service to use overall due to inaccurate advertising of cost.
Matt was great to deal with!
Was happy to get out of the peace of junk
Get the Phone Application to work properly. Phone app would not allow me to "pick up" the truck.
I was charged for an additional day twice and now I'm having an incredible difficult time getting in touch with customer service to resolve this issue.....meanwhile you're just going ahead and charging my credit card. I'm very upset. I will NEVER use uhaul again if this isn't resolved.
Don't charge people for shit they didn't ask for or use.
Dolly is in the way and I was charged for not using it, total bs
Was over charged for dolly and moving pads. Also I declined Safe Move at pick up but was charged anyway. Finally truck seat belt chime won't go off even with belt fastened. Very Frustrating ??
Very good site person. He understood process and was extremely helpful. We explained damage was not caused by us. He checked with his manager about the procedure. He was efficient and we were out in a very timely manner with no hassles.
very helpful, thanks for making it simple to rent what I needed if I need it again I will call you again.
would recommend they take a picture of the gas before they lock up the truck
They were closed. Just dropped it off.
None
Poor customer service. Poor communication. Never checked truck with me. Had to find truck on my own. Never discussed charges. Was told nothing only to find when dropped vechicle off. Was i informed of additional charges.
I wouldn't recommend anyone to use uhaul. They rent me a new van for $285 and it broke down 40 min from my first destination at 11:30pm and I had to wait 1.5 hrs for someone to come and tell me they don't know how to fix the van and asked me if I was going to sleep out in the middle of the highway then left. Then I didn't get anyone until 4:15 am to come and tow me and the van. It has been over a week since this rental and I still can't get in touch with them. THANKS FOR NOTHING UHAUL!!!!
The running lights did not work on the trailer. It was the trailer and not my SUV hook up. I had to worry about safety traveling during the night. Undue stress for me. Other than this the trailer was clean and easy to use.
I was charged and extra 22.09, after paying 89.95, can you explain please
I registered to pick up in Spencer, MA and drop off in Holden, MA... both locations were changed on me and to locations that were further away.
Merely dropped the truck off - have no other comment.
Wonderful experience so helpful - made the move so much easier! Greatly appreciate the support at a stressful time.
Not sure who's fault it was but my original location was in Sturbridge, I was supposed to have a 20ft truck. I was called at 0730 the day of the move, and told my truck was no longer available, and I now had to have a 26ft truck at a different pick up location. while the Brookfield location was friendly, easy to work with and accommodating. I thought it was unprofessional of uhaul to not have my truck available when I confirmed it not 24 hours prior. I did appreciate that they found a quick replacement, but it was so large of a truck I had trouble driving it. My stuff also had to be tied off so it didn't shift with all the extra space.
The inside of the truck bed wax not swept, and full of dust and debris.
I was charged multiple times for the uhaul and refunded but there holding the money and im locked out of my bank account because of the constant withdrawals from my acount I obviously just moved and need my account to purchase groceries im beyond mad and will never rent from uhaul again !!! The place i rented from was great and the people were awesome and kind to bad uhaul corporation isnt the same
Don't charge extra if you're ten miles over for mileage. Especially if I had to use a smaller truck than I rented.
Ask the employees to be more friendly.
we where told bill would be around $150 pluse mileage we had $ 107.91 taken outfrom our account then $ 124.10 & 122.06.we did not know about withdrawal till i checked our account Very upset Thank You Fred& Carole Robbins
Helped us get into a larger trailer to get back to Ohio, the one we came out with was too small
only needed for an hour and they fit me in
The recovery for u haul experience. Very attentive and awesome staff. Will use them again.
