Person we dealt with very friendly, helpful & pleasant. I would use this uhaul again in the future. Thank you uhaul for a smooth move.
Dan D
Customer Reviews for A1 Secure Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service at this location, as the gentleman had the trailer ready, he was friendly, and he provided guidance to make this experience easy to navigate.
jason LVery easy and smooth to drop off remotely. Awesome service.
Braden RGreat service and very helpful
Brandy WNothing Greg the manager was amazing and so nice and thorough. The people at the Governors street location are horrible and don’t know what they’re doing. Plus customer service line and “transportation service line” person was horrible as well. I actually paid the extra miles it took to go to this place because of all the trouble and unanswered questions from governors and customer service reps. Greg is someone I would never let go from your company. He’s amazing.
Jonathan SOutstanding service! Definitely recommend.
Ricardo RFirst- class service!
Mark JThe facility is efficiently run and is clean and well maintained. The staff is very helpful.
Rowland H | Overall ExperienceGreg at A1 Secure Storage is knowledgeable, helpful, and easy to work with. The process for pick up and return at this location was quick & smooth.
RANDALL TOutstanding customer service. - Thank you!
Jim CThe guy was really professional. Explained everything in detail and I was on the road in less than 10 minutes.
Anthony TI recommend everyone to use A1 Secure Storage for all their U-Haul rental needs. A1 customer service took care of all our needs. We highly recommend them.
Beverly AVery friendly & helpful in getting storage unit.
THOMAS BThe Manager is a very helpful and kind man. He keeps the storage facility very clean (including the bathroom). Lovely place.
Janice B | Overall ExperienceI stored there almost a year and no issues
Pamela M | Overall ExperienceReally clean place and the man in the office was very polite and helpful
Ebony W | Overall ExperienceAwesome service and very friendly/helpful.
JOE V | Overall ExperienceWhen I first came into the office the manager was accommodating in showing me the units until I found one that would hold everything I had to put into it.
Susan M | Overall ExperienceI did an in person pick up and probably had the best rental experience I’ve ever had. The gentleman that helped me explained everything perfectly and was extremely polite and helpful. I’ll definitely stick with this location for my next rental.
Brian SA1 Secure Storage is a PHENOMENAL location to pick up a U-Haul. They are AWESOME!!!
Karen FGreg was excellent!
Jeff BI think it is ridiculous that you get charged a daily fee, a mileage fee, and you have to refill the tank. A 20 mile, same day move cost me $150.
Rick WGreg was very helpful. Thanks!
Jonas BThe gentleman whom helped us at this location was excellent!
Rick LAwesome. Super helpful and helped me get my move back on track. Highly recommend.
Noel PExcellent service, knowledgeable staff, and had exactly what I needed at an affordable price!
Daniel C | Overall ExperienceThe online rental process is very complicated
Robert FEquipment was cleaned and ready for me at the reserved time and fees were as agreed online. U-Haul hooked trailer up and unhooked when returned. 5 stars!
Kenneth Egreat service
Steven C | Overall ExperienceWill come back if I need storage again. Reasonably priced, clean place, very helpful manager and someone always answered the phone when I called!
Kathy P | Overall ExperienceThe manager was helpful and very kind. It was always very clean when i went there.
Jennifer B | Overall ExperienceGreat Manager. He was always helpful and courteous.
Greg W | Overall ExperienceThe owner/operator. It’s very efficient reservations and returns simple and easy
Bradley KGreat customer service
joseph rOverall an excellent experience. We have always recommended this location to family and friends. On-site manager has always been helpful and congenial, even came and killed some unwanted tenants (wasps!). If we need storage again in the future you will definitely be our first choice.
Richard G | Overall ExperienceNothing. Everything was so easy.
Tracy BHad multiple units - great service and clean.
Maureen B | ReservationVery friendly and efficient
charles rGreat Staff and reasonable price. The Manager was very helpful and made the process more relaxed on a frustrating day.
Maureen B | ReservationThe Staff was amazing and helpful. Easy to get to and easy to get to my unit. I felt good with true fence and security gate. Super nice manager and brought me some water on such a hot day.
Maureen B | Overall ExperienceExcellent service by the manager. Made it safe and easy for me.
John DIn my experience, this is a clean, secure and well run facility that I would use again as needed or recommend to others.
Edward C | Overall ExperienceA1 has a great selection of units for a smaller facility, and fair prices. We were customers for 2 1/2 years after moving from out of state. The only thing that makes us sad is no longer needing a unit anymore. Greg the manager was always kind and professional, with great communication. I think Greg really makes the difference here compared to other potential locations...well, certainly enough for me to leave a review! We would highly recommend this location!
Erin W | Overall ExperienceOffice help was very professional.
Chuck Mgreat vehicle, easy to pick up and drop off, excellent experience overall!
JULIE SGreg was so nice and helpful during a frustrating time. He assisted us a unit, tips to make things easier and allowed us to take a break in his office with a bottle of water.
Maureen B | Overall ExperienceI would honestly like to say I rent trucks almost every day from many different locations and this manager or owner of A1 secure storage was the most hands on uhaul dealer I have ever seen besides uhaul on 1294 old Monrovia rd. Very pleased with my experience. Very respectful and helpful. I will be back to rent from them once I am back in the area again.Thank you so much you all are honestly great.
AARON DThe fact that I had to drive the truck about 20 miles to drop it off to the original pick up location is absolutely ridiculous. There was a Uhaul location RIGHT NEXT to my destination. That cost me more than $25 in miles and gas. Plus 20 minutes of driving time. This is unacceptable and it’s probably the worst experience I’ve had with U-Haul.
Martin RHave used this facility several times over the last 15 years and have always been pleased with their service and facilities.
Susan W | Overall ExperienceI would recommend this location and owner to all, very polite and efficient. Thanks ! ! ! !
William HGreat service! Equipment was clean and trailer had new easy connect latch. Will definitely rent from A1 Secure Storage again.
Richard CMy recommendation would be to find a closer drop off location to the customer. Had several drop off locations closer in proximity than A1.
jason mGreat customer service.
Norman CNo complaints. Greg was a great help and a true professional.
CLARK UVery friendly gentleman. Good customer service. Thank
Amarjit SVery fast and knowledgeable agent. He hooked it up for me and checked the lights
Lynn DExcellent service. Highly recommended.
Richard RGreat customer service and assistance! Greatly appreciated!
Theodore GExcellent customer service.
Abbie HGreg was always very helpful- excellent customer service. Unit stayed dry and did not smell for the time I used it
Tim S | Overall ExperienceGreg was extremely helpful and thoughtful in helping us rent this trailer!! He took time to explain details and suggestions about handling, towing and parking this trailer!!
Molly oVery friendly and helpful
PAUL HExcellent and professional customer service!! Very friendly and thorough on instructions!! Definitely will use again and highly recommend to others!
Mona MExcellent experience. U-Haul associate was very responsive to our needs. Hookup and turn-in went quite smoothly. Will recommend this location to friends and relatives. Tandem axle trailer towed well both empty and loaded. Expect to rent from this location again in the future.
DAVE GGreg at A1 Secure Storage was extremely helpful. I will definitely use his location for my next UHAUL rental.
Robin GThe manager did a great job. Very competent!
Marguerite L | Overall ExperienceAfter hours pickup is a bit of a slow process, but I did complete everything, and my move was successful!
John EGreg is such a nice person. This facility was very secure and clean.
Bonnie W | Overall ExperienceGreg is generally a wonderful human being, and very helpful / thoughtful of his customer's needs, often before they have though of those needs themselves.
JASON FGreat customer service.
Jim MGreat service. Very friendly
Craig RThe man who works the counter made those enter so easy! He had everything ready for us and he thoroughly explained what to do to my son! He was amazing and thorough!
Landon BManager - I think his name is Greg - is very knowledgeable and extremely helpful. I always receive excellent customer service here. He has made this location and U-Haul my #1 choice in trailer rentals.
David LWent above and beyond to assist with my move and accommodate my ever changing schedule. Scheduling, pickup, return all very easy. Thank you!
Leslie MGreat drop off location
DANNY HGlenn and Maureen were so helpful and attentive to my needs and made my move in and out seamless. Thank you both!!!
Barbara P | Overall ExperienceGreg is very nice and helpful
CHRISTOPHER CVery friendly staff, convenient location, excellent service.
KAJETAN G | Overall Experienceexcellent all around experience, highly recommend this location
Tabatha LGary was very helpful in helping us with items such as boxes with our move and accommodating our needs for storage space. I wish there were more businesses that had employees like Gary.
James H | Overall ExperienceI was charged for something I never even used and denied a refund.
Mark T | Overall ExperienceExcellent customer service!
ASHLEY BNo suggestions,
Diane TWorking with Greg has been one of the best customer experiences I can recall in many years, both in leasing a unit and leasing from UHaul. Hats off to Greg.
David P | Overall ExperienceThis was the easiest most pleasant storage experience we have had. Will definitely use them again!
Molly M | Overall Experienceon-site manager is always helpful and friendly. we have recommended to our family and friends.
Richard GExcellent Customer Service.
Stuart BRenting the space at A1 was a very pleasant experience. It was clean, secure, and the staff was very friendly. I highly recommend it!
Mary D | Overall ExperienceGreg made us feel like we were his only customers. He went above and beyond on more than one occasion, from checking to ensure we secured our unit properly, to providing us with every discount we were eligible to receive. A great experience, all around.
Patrick D | Overall ExperienceI truly hated having to give up our unit at this storage facility, was only because we ended up needing a larger unit that they did not have. "Greg", who manages this facility went above and beyond supporting us during our short time using this facility.
Ernest G | Overall ExperienceGreg is a wonderfully friendly and helpful manager. He made our whole experience flawless with his attentiveness and responsiveness to our needs, sometimes before we even communicate with him! Well managed facility.
JASON F | Overall ExperienceGreat facility. Clean and well maintained. Also, the access road layout is great. The manager, Greg Smith, was extremely easy to work with. As informative and helpful as I believe is physically possible. Will rent again in the future and will recommend this facility to everyone I know that is in the market.
will s | Overall ExperienceA-1 Secure Storage is the best storage facility I have ever used. Professional and friendly staff, secure, and super clean. Highly recommend.
Samuel W | Overall ExperienceVery friendly and helpful.
Sarah S | Overall ExperienceGreat customer service! Should the need ever arise again, I will be using A-1!
Shaun M | Overall ExperienceMet my needs office super helpful.
Peter A | Overall ExperienceThe BEST customer service!!!! Very helpful and knowledgeable. I highly recommend this facility.
DEE T | ReservationGreat service
Samantha S | ReservationBest storage I have EVER used and I have moved at least 20 times in my life. The staff there were terrific.. They were professional, courteous, friendly, and very knowledgeable .
Michael B | Overall ExperienceDue to unforeseeable circumstances, I had to cancel the reservation. I spoke with the facility and they were nice and understanding.
sandra t | ReservationThis wasn`t the location we expected.
Privacy R | First ImpressionsGood service, thorough explanation of facilitiea
Privacy R | First ImpressionsThe storage unit was clean and ready to use as expected. The driveway outside the unit was narrow and it made it difficult to angle the ramp from our Uhaul truck into the unit.
Privacy R | First ImpressionsPleasant staff, clean facility. Perfect transaction in every way.
Privacy R | First ImpressionsAttendant was very helpful. Storage unit is about as expected and relatively clean. Access is easy.
Privacy R | First ImpressionsService was good.
Privacy R | First ImpressionsGood location, and good availability
Privacy R | First ImpressionsMy experience with your company has been a great one so far. Especially the gentleman who helped us at the location, named Shorty. He was very helpful and very polite.
Privacy R | First ImpressionsEasy to come in and set up a unit. Easy access to unit.
Privacy R | First ImpressionsAfter making the reservation I was called the next day by the facility and told there was no space available.. Went to advantage self storage and was taken care of.
Privacy R | First ImpressionsEverything went fine. Great service. thanks
Privacy R | First ImpressionsThe gentlemen who run this facility are very polite, pleasant, and enjoyable to work with. They are the only facility out of 5 or more near my house that I will do business with.
Privacy R | First ImpressionsFriendly and quick service. No waiting very easy transaction.
Privacy R | First ImpressionsI simply went with a different storage place that was closer to my location.
Privacy R | First Impressions