Customer Reviews for A1 Security RV Storage
(U-Haul Neighborhood Dealer)

166 reviews

31890 Hwy 96 E   Pueblo, CO 81006
(Right next to Loaf N Jug east of Baxter Road)

(719) 423-4003

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(719) 423-4003

31890 Hwy 96 E
Pueblo, CO 81006
(Right next to Loaf N Jug east of Baxter Road)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Was about 20 mins from my house, so that wasn't greatest having to drive all the way there to pick up then have to drive all the way back to drop it off, I know they can't control who has what, but would of nice if there was closer one to my house but that is all.

Timothy S. 
Rating:
5.0

Keep up the hood work

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
3.0

Customer did not leave a comment.

JANET H. 
Rating:
5.0

Brett was awesome and treated us great! Very pleasant experience and will recommend him to everyone.

KENNETH N. 
Rating:
5.0

Mr Moreland was very knowledgeable about the item I rented and the process of rental. Very friendly and professional I would recommend him and his business to anyone ,I would rate him a 10 of 10

Albert O. 
Rating:
5.0

Friendly, flexible,excellent service! Service with the customer first in mind. Thank you.

DAVID LEROY S. 
Rating:
3.0

Wash the windows inside and out. I had wash the windows inside and out before I could proceed.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

RUBEN M. 
Rating:
2.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

The worker at the A1 security RV storage was very friendly, knowledgeable and helpful. He greeted me outside, guided me to where to drop off the trailer and he took the trailer off of my vehicle. He was able to help me get a refund for an appliance dolly I did not receive when I picked up the trailer. This location was not the drop off location I chose when I received the trailer, but I am glad I ended up going there to drop off the trailer. I would definitely use this location again for future trips.

Eddie R. 
Rating:
5.0

The customer service rep was very courteous. I would go there again and highly recommend this business.

robert S. 
Rating:
5.0

Customer did not leave a comment.

RANDALL T. 
Rating:
5.0

Check in was smooth! Thank you!

LISA B. 
Rating:
5.0

Social distancing and masks were used. Good to go

Micheal V. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Alex H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

No need this location and equipment were both top notch.

David M. 
Rating:
3.0

N/A

Ursula H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
3.0

It was closed light up the parking lot better at night

daysha R. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Alex L. 
Rating:
3.0

I had to drive 80 miles to pickup my truck.I was told it would be somewhere in Cedar Rapids area.To improve your PR don't lie to people.I would not of went with U Haul but I had people coming Mon-day morning to help me load.This experience was not good!

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Trig B. 
Rating:
3.0

Customer did not leave a comment.

allen B. 
Rating:
3.0

Put more trucks in the places in HIGH DEMAND. i had to pick up a truck in EAST PUEBLO rather than Canon city.

Debbie T. 
Rating:
5.0

This man helped me and my helper beyond the call of duty. What a Good Man. We need more men like him. GREAT customer service.

Tina F. 
Rating:
5.0

Customer did not leave a comment.

Ty D. 
Rating:
5.0

Customer did not leave a comment.

Todd V. 
Rating:
2.0

Location did not include moving blankets and two hand trucks after I ordered them online. Uhaul changed. Y reservation after a week of ordering the uhauls to one location close to my home to over an hour away at two locations. It was so inconvenient and horrible.

William A. 
Rating:
5.0

The man is very helpful. He needs a few more U-hauls their limited inventory but he made it work for us. Good Job.

ryan K. 
Rating:
5.0

Customer did not leave a comment.

RON G. 
Rating:
5.0

Brett- If a great man honest and profsessional

ryan K. 
Rating:
5.0

Customer did not leave a comment.

Todd V. 
Rating:
4.0

Customer did not leave a comment.

Ramona T. 
Rating:
5.0

Customer did not leave a comment.

cariasa H. 
Rating:
5.0

Customer did not leave a comment.

Holly S. 
Rating:
5.0

Amazing customer service.

Bill B. 
Rating:
5.0

Great customer service thank you

Joseph Z. 
Rating:
3.0

The equipment was fine but I wouldn't recommend UHaul in general because this entire experience was awful. I don't plan on moving again anytime soon but when I do I'll try harder to find a budget truck, Penske, anything else for that matter. We booked our truck online and chose a pickup location which was changed without our knowledge for inventory reasons....that was fine but we were never notified. I found out when they called for confirmation. The new location didn't have our truck and had to send us to another location the day of. Furthermore I got a call the next day asking why I hadn't turned in my truck which I told them I had it another day. Because the previous Friday when they called for confirmation I extended my reservation. I sat on hold and was bounced around to 3 different people for a total of 40 minutes to get that fixed, which clearly was never fixed. The whole company and customer service is a shit show and needs to be ran better.

Alexis O. 
Rating:
3.0

I asked for Pueblo they reserved it for fowler

Camille M. 
Rating:
4.0

Staff/ management very friendly & professional...could not ask for better service. Access convenience could be better marked, possibly a sign on the street indicating access entrance. Thank you for your service.

RICHARD H. 
Rating:
3.0

To whom concern: Order number: 88767077 On Monday 13th May 2019, I drove down to Uhaul situated in Casper Wyoming and booked a 20 foot (2-3 bedroom) truck for a one way trip from Colorado Springs, Colorado to Casper, Wyoming. I was allocated mileage of 403 miles, more than enough for my haul. I was informed that I would receive an email from Uhaul confirming the pickup location in Colorado Springs. Also, that the pickup location might change but would still be in Colorado Springs. I received the email with pickup location. I arrived in Colorado Springs the night before pickup and received a text message that now stated that the pickup location was in Pueblo Colorado and not in Colorado Springs! Pueblo is a complete different town, more than 50 miles away! I now had to find a way to get to Pueblo, 45 minutes away to pick up the truck! After picking up the truck, it had less than half a tank of gas in it, there were damages all over the truck that was not marked with your “x” marking, to include a chipped windshield. Your representative told me to take pictures for my records. Really? I had to do your work? I filled the truck and drove my load to Casper Wyoming. I arrived in Casper, downloaded the truck and returned it. Your representative looked the truck over and I pointed out all the damage that was not marked. His response “some guys do not have the “x” stickers. Next he told me that he is going to charge me for the 8 MILES THAT I WENT OVER THE ALLOCATED 400 MILES! I explained to him that the allocation was from COLORADO SPRINGS AND NOT PUEBLO COLORADO. He apologized but said that he does not have the authority to void the miles and charged my credit card! Firstly, by moving the pick up location 51 miles (see the attachment) FROM ONE CITY TO ANOTHER, your company cost me more than 90 minutes in extra driving, there and back from Colorado Springs, you also cost me the gas for 110 EXTRA MILES that I had to drive and you have the audacity to charge me for 8 miles that I went over the mileage allocation from Uhaul? This is totally unacceptable business practice and my next step is contacting and sending this email to the Better Business Bureau. This is NOT is not about the few Dollars for the 8 extra miles. It is about the complete experience of doing business with your company.

Hendrik I. 
Rating:
4.0

Owner was very accommodating..

JENNIFER C. 
Rating:
5.0

Customer did not leave a comment.

Dan L. 
Rating:
4.0

Customer did not leave a comment.

Lauren N. 
Rating:
5.0

This place was great! The customer service was awesome and the gentleman was very easy to talk with. Very professional atmosphere!!!

gerard T. 
Rating:
4.0

Truck #1.-Reservations was for another location, they didn't have the truck we needed and sent us to this location. They didn't have the appliance Dollie at this location, so we had to go back to the original location to get get the Dollie. This truck went over a pot hole and the drivers mirror dropped completely off. We contacted U-Haul in Evanston, WY, they said they couldn't fix the mirror, we could get another truck, but we would have to unload and reload the truck. We opted to drive the truck with a car following acting as mirrors by using their phones on speaker. It was not a good trip. Truck #2- I was charged for 5 days, they tried to change it to 4 at the rental site, the computer would not let them change it, so I was over charged. This trip was the worst rental we have had from U-Haul. We need to rent another truck in the near future and will be looking at another company.

Tracy W. 
Rating:
4.0

We had to drop off during closed hours but called ahead to make sure that was acceptable. The gentlemen who answered the phone was very helpful at explaining what we had to do and where we had to go and was prompt about checking the trailer in and sending us an email the next morning.

Anna F. 
Rating:
5.0

Experience was great!

James M. 
Rating:
5.0

This was a very good UHaul site. The man who took care of me was helpful, prompt, even caring. That's much appreciated at UHaul when leaving on a moving trip..

SUSAN R. 
Rating:
1.0

Customer did not leave a comment.

gerard T. 
Rating:
5.0

Best U-Haul guy ever. Prompt, friendly, helpful. I would drive to this location just for the great service. Big yard, easy loading and return. It felt like a family friend was helping me.

David P. 
Rating:
5.0

Customer did not leave a comment.

Mike N. 
Rating:
5.0

Customer did not leave a comment.

Nora lee H. 
Rating:
5.0

The staff was awesome and professional. The expense to store and deliver far exceeded the value of pod. Will not use again just due to $.

Sandy A. 
Rating:
5.0

The owner is VERY helpful and friendly. I have ALREADY recommended this location to a friend.

roger O. 
Rating:
5.0

Customer did not leave a comment.

Duane P. 
Rating:
3.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

ROB L. 
Rating:
5.0

Great store. Thanks

ROB L. 
Rating:
4.0

Engine coolant was not checked by location. During our trip the engine overheated and quit. I put 5 Gallons (GALLONS) of anti freeze in the radiator reservoir before it would run again. When we broke down Uhaul was quick to get us a mechanic and the mechanic was VERY friendly and helpful.

Joe T. 
Rating:
4.0

Customer did not leave a comment.

Yvonne F. 
Rating:
1.0

Stick to your quotes!!! Don't change them when it's time to pay!!!

Mike M. 
Rating:
4.0

GOOD SERVICE SOMEONE WAS FOUND, BUT ODD STORE FRONT AND COULD NOT FIND ANYONE FOR HELP INITIALLY FOR QUITE A WHILE.

Mark M. 
Rating:
3.0

They were closed when I got there; dropped the trailer off.

Myron L. 
Rating:
5.0

There needs to be an online receipt for verification, and not just the paper receipts received at the office. if U-Haul can make this possible, it would be great.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

MARIA CRISTINA S. 
Rating:
3.0

I requested to pick up a truck in Pueblo West and had to pick it up 17 miles away 1 way and get charged for it.

Destiny B. 
Rating:
5.0

Customer serve was wonderful. The location was out of my way, but customer service worked with me on mileage. Great work

Rosalie G. 
Rating:
5.0

We just dropped off after hours.

Kim M. 
Rating:
4.0

Customer did not leave a comment.

A.T. P. 
Rating:
5.0

Went out of his way to make sure I had what I needed

Chuck O. 
Rating:
5.0

Quick and Outstanding service...

Raymond H. 
Rating:
5.0

Hands down, the nicest U-haul Dealer I have ever dealt with. He was very friendly, had my equipment ready to go, and when I didnt have the right plug for the trailer, he knew exactly where to get one.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Brad K. 
Rating:
5.0

Don't try doing something different. what you folks are doing now is great. Me and my wife are happy with the service provided. Thank you much. Happy customer.

Rating:
3.0

Customer did not leave a comment.

Jeffrey O. 
Rating:
5.0

Customer did not leave a comment.

Kara W. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

DON H. 
Rating:
5.0

Customer did not leave a comment.

DON H. 
Rating:
5.0

Customer did not leave a comment.

DAWN H. 
Rating:
3.0

Customer did not leave a comment.

Tanner P. 
Rating:
1.0

This was the biggest headache and hassle I have ever been through and I have used Uhaul numerous times. I will never use uhaul again. We were making an out of state move and reserved a truck in our town, the day before we were scheduled to pick up said truck it was rented out, resulting in us having to drive an hour and a half north to pick up a truck, which costs us extra gas and time. When we picked up the truck they had "lost" our $100 cash deposit. Once that was resolved they didn't have the tow trailer that was included, as it had been damaged the night before they said. That resulted in us going across to town to another uhaul location to get a tow dolly. Then we had to pay another cash deposit because the tow dolly was put under a second reservation. We had to waste more gas money and time. Yet again. When we dropped off the truck and trailer at the fourth location we were refused our first deposit. I am still trying to contact someone to get this deposit back. I recommend spending the extra to rent from budget or penske. I will NEVER be a uhaul customer again.

Grace W. 
Rating:
5.0

Cotton candy

JAREMIAH J. 
Rating:
5.0

Customer did not leave a comment.

kelley N. 
Rating:
3.0

Since I dropped the truck off after hours I had no interaction with any body so I can't really rate this location.

Randal Y. 
Rating:
5.0

Customer did not leave a comment.

LEE H. 
Rating:
5.0

Has always been very accommodating every time I have rented from this location

ALLEN W. 
Rating:
3.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Dropped off after hours - they closed at 4 pm.

Thomas E. 
No reviews have been submitted for this location.

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