Customer Reviews for A1 Security RV Storage
(U-Haul Neighborhood Dealer)

222 reviews

31890 Hwy 96 E   Pueblo, CO 81006
(Right next to Loaf N Jug east of Baxter Road, Big boat in yard)

(719) 423-4003

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(719) 423-4003

31890 Hwy 96 E
Pueblo, CO 81006
(Right next to Loaf N Jug east of Baxter Road, Big boat in yard)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent service!!!

raul b 
Rating:
5.0

Customer did not leave a comment.

Arthur L 
Rating:
5.0

very friendly staff. your the best. thank you.

Alene T 
Rating:
4.0

Friendly service.

Judy A 
Rating:
4.0

Provide hand trucks to this location

George W 
Rating:
5.0

He did a great job .the uhaul and storage on pueblo north side the manager has his crew lazy I went in to rent a truck and they had me do my whole rent on my phone. If I wanted to do that I could have did it before I got there. The man who owns the storage where I rented the trailer had me in and out as fast as he could. Will go there again to rent a trailer. Don't want to go to the other one again. Manager is really rude . Went in there Saturday the 14th

RICHARD T 
Rating:
5.0

Customer did not leave a comment.

Travis W 
Rating:
5.0

Was a pleasure meeting and dealing with the gentleman at this facility. Very helpful and personable. And facility was close to us.

HEIDI W 
Rating:
5.0

Thank you for a great experience. I appreciate the good cheer that accompanied the professional service.

John M 
Rating:
5.0

Easy pick up and drop off for my trailer rental.

Robin B 
Rating:
5.0

Best customer service experience I have had in some time! Walked in no reservation, and was on the road in 15 min w/ my trailer. Plan to use this location again! Thanks!

ANDREA C 
Rating:
5.0

Staff was great! Kind & friendly!

Trevor R 
Rating:
3.0

I dropped off here but business was closed , I used the app SUPER annoying, it kept freezing on me so I kept having to start over. I couldn’t down load all pictures because it kept closing me out or give me a black screen. Definitely don’t recommend the app

Regina C 
Rating:
5.0

Customer did not leave a comment.

Steve C 
Rating:
5.0

Customer did not leave a comment.

Francisco A 
Rating:
3.0

Customer did not leave a comment.

Erika A 
Rating:
5.0

You all did great

steve g 
Rating:
5.0

Customer did not leave a comment.

Gene A 
Rating:
4.0

Have a phone number where you can get in touch with the U-Haul service agent. During off hours or between weekends and weekdays. Especially, when you have locked a wallet or a phone in the truck after returning the key. These are very important items that could cause much trouble if unable to connect with the agent. This is what happened to me the agent did not check his phone on his days off which I understand but excellent service would find a way to make sure this is a possibility.

keith w 
Rating:
5.0

Customer did not leave a comment.

Brett M 
Rating:
3.0

Customer did not leave a comment.

Isaac M 
Rating:
5.0

My experience with U-Haul was absolutely superb I highly recommend the service and products to all those in need of them

Clementine R 
Rating:
5.0

Nothing! Agent is very knowledgeable, professional,courteous and friendly!

Archie T 
Rating:
3.0

Returned after hours, location was convenient

Duane S 
Rating:
4.0

Customer did not leave a comment.

mark l 
Rating:
5.0

Customer did not leave a comment.

Shannon B 
Rating:
1.0

Give me a truck that works and reimburse me adequately when it doesn't.

David M 
Rating:
5.0

Customer did not leave a comment.

Virginia L 
Rating:
5.0

I made a reservation two months ahead for pickup at a facility three blocks from my La Veta home. I was notified three days before pickup that the car hauler I needed would have to be picked up 72 miles away in Pueblo. So, although I made an early reservation a trailer wasn't made available nearby at the La Veta facility or the Walsenburg facility.

Charles C 
Rating:
5.0

Customer did not leave a comment.

Beau M 
Rating:
5.0

Customer did not leave a comment.

Amy H 
Rating:
5.0

Great guys

Donna C 
Rating:
5.0

They has been so kind I've returned to this location many may time

Donna C 
Rating:
5.0

Customer did not leave a comment.

Ronda K 
Rating:
5.0

Great Service and easy to use.

Matthew S 
Rating:
4.0

Owner of A1 was very helpful in arranging for us to pick up our containers. I would like to see a policy that would prorate the monthly charge if you don't need the full month.

Donny D 
Rating:
5.0

Very friendly and helpful.

JAMES B 
Rating:
5.0

Very professional

Russell W 
Rating:
5.0

No complaints here! Man at the desk was very helpful.

ELIZABETHANN T 
Rating:
5.0

Gentleman renting the vehicle was very helpful, knowledgeable and kind.

Kelly P 
Rating:
4.0

Customer did not leave a comment.

Randall S 
Rating:
5.0

Brent Foreman was great to deal with

Joseph D 
Rating:
5.0

Customer did not leave a comment.

JODY R 
Rating:
5.0

Very friendly and helpful for what we needed.

AUSTIN D 
Rating:
5.0

Customer did not leave a comment.

Kendra J 
Rating:
5.0

Bad

Eugene B 
Rating:
5.0

I would actually rate higher than 5 stars if I could. Everyone was an absolute pleasure to work with.

Anthony L 
Rating:
3.0

The location was supposed to have been open on Saturday, October 30 from 8-12 we arrived at 9 and they were not open. We had to leave the trailer and do an online drop off which I was very apprehensive about doing. I hope all goes well.

ROBERT H 
Rating:
3.0

Customer did not leave a comment.

WILLIAM G 
Rating:
5.0

They were very helpful and went above and beyond to help me out under and emergency situation. Outstanding!

Dayton R 
Rating:
5.0

Customer did not leave a comment.

Brian T 
Rating:
5.0

Customer did not leave a comment.

Phil C 
Rating:
4.0

The one thing I negative I have to say about U-Haul. Hire some people to answer the phones. You may be busy but if you do not make it easier to communicate with your customers they will make it unnecessary to hire more help.

mike j 
Rating:
4.0

very friendly person. would go to this site for any future rentals

THOMAS P 
Rating:
5.0

The owner was very friendly and easy going

Michael R 
Rating:
4.0

Customer did not leave a comment.

John S 
Rating:
5.0

Was about 20 mins from my house, so that wasn’t greatest having to drive all the way there to pick up then have to drive all the way back to drop it off, I know they can’t control who has what, but would of nice if there was closer one to my house but that is all.

Timothy S 
Rating:
5.0

Keep up the hood work

Joseph S 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S 
Rating:
3.0

Customer did not leave a comment.

JANET H 
Rating:
5.0

Brett was awesome and treated us great! Very pleasant experience and will recommend him to everyone.

KENNETH N 
Rating:
5.0

Mr Moreland was very knowledgeable about the item I rented and the process of rental. Very friendly and professional I would recommend him and his business to anyone ,I would rate him a 10 of 10

Albert O 
Rating:
5.0

Friendly, flexible,excellent service! Service with the customer first in mind. Thank you.

DAVID L 
Rating:
3.0

Wash the windows inside and out. I had wash the windows inside and out before I could proceed.

Richard C 
Rating:
5.0

Customer did not leave a comment.

Edward B 
Rating:
5.0

Customer did not leave a comment.

RUBEN M 
Rating:
2.0

Customer did not leave a comment.

Paul M 
Rating:
5.0

Customer did not leave a comment.

Paul M 
Rating:
5.0

The worker at the A1 security RV storage was very friendly, knowledgeable and helpful. He greeted me outside, guided me to where to drop off the trailer and he took the trailer off of my vehicle. He was able to help me get a refund for an appliance dolly I did not receive when I picked up the trailer. This location was not the drop off location I chose when I received the trailer, but I am glad I ended up going there to drop off the trailer. I would definitely use this location again for future trips.

Eddie R 
Rating:
5.0

The customer service rep was very courteous. I would go there again and highly recommend this business.

robert s 
Rating:
5.0

Customer did not leave a comment.

RANDALL T 
Rating:
5.0

Check in was smooth! Thank you!

LISA B 
Rating:
5.0

Social distancing and masks were used. Good to go

Micheal V 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
5.0

Customer did not leave a comment.

Alex H 
Rating:
5.0

Customer did not leave a comment.

Nicholas M 
Rating:
5.0

Customer did not leave a comment.

Douglas B 
Rating:
5.0

No need this location and equipment were both top notch.

David M 
Rating:
3.0

N/A

Ursula H 
Rating:
5.0

Customer did not leave a comment.

KEVIN S 
Rating:
3.0

It was closed light up the parking lot better at night

daysha r 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Alex l 
Rating:
3.0

I had to drive 80 miles to pickup my truck.I was told it would be somewhere in Cedar Rapids area.To improve your PR don't lie to people.I would not of went with U Haul but I had people coming Mon-day morning to help me load.This experience was not good!

Dennis B 
Rating:
5.0

Customer did not leave a comment.

Trig B 
Rating:
3.0

Customer did not leave a comment.

allen b 
Rating:
3.0

Put more trucks in the places in HIGH DEMAND. i had to pick up a truck in EAST PUEBLO rather than Canon city.

Debbie T 
Rating:
5.0

This man helped me and my helper beyond the call of duty. What a Good Man. We need more men like him. GREAT customer service.

Tina F 
Rating:
5.0

Customer did not leave a comment.

Ty D 
Rating:
5.0

Customer did not leave a comment.

Todd V 
Rating:
2.0

Location did not include moving blankets and two hand trucks after I ordered them online. Uhaul changed. Y reservation after a week of ordering the uhauls to one location close to my home to over an hour away at two locations. It was so inconvenient and horrible.

William A 
Rating:
5.0

The man is very helpful. He needs a few more U-hauls their limited inventory but he made it work for us. Good Job.

ryan K 
Rating:
5.0

Customer did not leave a comment.

RON G 
Rating:
5.0

Brett- If a great man honest and profsessional

ryan K 
Rating:
5.0

Customer did not leave a comment.

Todd V 
Rating:
4.0

Customer did not leave a comment.

Ramona T 
Rating:
5.0

Customer did not leave a comment.

cariasa h 
Rating:
5.0

Customer did not leave a comment.

Holly S 
Rating:
5.0

Amazing customer service.

Bill B 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

    We ship across town or accross the world!

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