Customer Reviews for A1 Storage Of Downers Grove
(U-Haul Neighborhood Dealer)

606 reviews

2701 Wisconsin Ave   Downers Grove, IL 60515

(630) 960-0285

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9:30 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(630) 960-0285

2701 Wisconsin Ave
Downers Grove, IL 60515

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9:30 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Raul G. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

Charged me twice

Courtney L. 
Rating:
4.0

This location was fine. I had originally reserved a truck at another location, and when I got there, I was told no truck available. The lady moved my reservation to another place, and I got there and it wasn't open for 1.5 hours (and the reservation was for 6+ hours later). I cancelled it and did a search and found this location. It worked out, but I had to go to 3 different U-Haul locations over 1.5 hours when I had a reservation. Very disappointing and time wasting as I had a move to do.

Paul Q. 
Rating:
3.0

Customer did not leave a comment.

Marc Z. 
Rating:
5.0

Customer did not leave a comment.

Ken D. 
Rating:
5.0

Customer did not leave a comment.

ANDREA K.  |  Overall Experience 
Rating:
5.0

All around great experience. Would definitely rent from A1 Storage again.

TODD R. 
Rating:
5.0

Customer did not leave a comment.

Tabe W. 
Rating:
5.0

Nothing everything was fine continue the great work

DEANDRA P. 
Rating:
5.0

Customer did not leave a comment.

Andres L. 
Rating:
5.0

Truck was filthy ! Windshield was so dirty it was actually a safety concern. Truck bed floor was covered in water and ice, with a generous amount of rock salt. I had to clean the bed to make it usable. I'll never rent from this location again.

DONALD W. 
Rating:
4.0

Your trucks are poorly maintained and every time I have rented one it's the same problem.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Convenient location, priced right, friendly staff, secure. All good. I will definitely recommend A-1 Storage.

REBECCA L.  |  Overall Experience 
Rating:
5.0

The office attendant Paul was Super ! 👍

FLORENCIO A. 
Rating:
5.0

Customer did not leave a comment.

Sal G. 
Rating:
5.0

We had a very good experience over the years with A-1 storing our large Halloween and Christmas collections of decorations. The location was very convenient for us being only a few minutes away and provided a safe and clean facility for us to come to. Thanks for always being easy to reach and easy to work with. Regards, Jay

JAY F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig N. 
Rating:
5.0

Customer did not leave a comment.

Erik H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMIE S.  |  Overall Experience 
Rating:
5.0

Good experience. Would recommend and use again .

George D. 
Rating:
5.0

Employee was friendly and helpful, in spite of recently having had 2 vans stolen/not returned. He provided me an alternate vehicle at the same rate.

Greg E. 
Rating:
5.0

Customer did not leave a comment.

Adam K. 
Rating:
5.0

The male receptionist was very kind and accommodating!

FLORENCIO A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Great customer service, employee at front desk was very helpful and very professional overall it was a great experience

PAUL J. 
Rating:
4.0

Properly explain the return procedure if the customer is returning after hours.

Pradeep V. 
Rating:
5.0

Paul was very professional. Answering all our questions. Friendly and knowledgeable. We will use your business again and recommend to friends and family.

melissa P. 
Rating:
4.0

Customer did not leave a comment.

Krishna Rao T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J.  |  Overall Experience 
Rating:
4.0

Manager is excellent Only way to improve... Extend hours?

Christine L. 
Rating:
5.0

Paul was a professional and jovial person. He was pretty quick in processing rental Papers as well as Closing after returning the vehicle.

SHARAD S. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

karen P. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE R.  |  Overall Experience 
Rating:
5.0

Very well managed and maintained.

BRANDON B.  |  Overall Experience 
Rating:
5.0

Paul was really helpful in assisting us with the truck rental without prior arrangement. He's friendly and courteous over the phone as well as in person. We definitely will keep this U-Haul location in mind for future moving needs. Will definitely recommend to others.

hong L. 
Rating:
5.0

Customer did not leave a comment.

Charles T P. 
Rating:
5.0

Quick and easy rental process

Michael K. 
Rating:
5.0

The facility was easy and convenient to access at any time. Everything felt very secure. Staff was pleasant and helpful. I would recommend!

Robert M F.  |  Overall Experience 
Rating:
3.0

My rental was cancelled when I arrived to pick up the van. I had to bring the van back earlier than expected and couldn't have it for the expected time because a new reservation had to be made.

Stephen G. 
Rating:
5.0

Sales person great and very friendly. My 6'5" husband was a little cramped. But nothing can be done about that.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Amber S. 
Rating:
5.0

Customer did not leave a comment.

LISA W. 
Rating:
5.0

Customer did not leave a comment.

JEAN J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Paulo A. 
Rating:
5.0

Great customer service, super friendly.

Daniel S. 
Rating:
5.0

Very easy process. Vehicle was clean and reliable.

barbara B. 
Rating:
4.0

Customer did not leave a comment.

Gary K. 
Rating:
4.0

Customer did not leave a comment.

jehad H. 
Rating:
5.0

Customer did not leave a comment.

alan K. 
Rating:
2.0

I had to wait 30 minutes after my scheduled pick-up time for a U-Hail

Kelly S. 
Rating:
4.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Really nothing, my experience with this location was excellent. I was treated very well and I would use them again and recommend them to any friends or family.

Holly C. 
Rating:
5.0

Customer did not leave a comment.

Regina G. 
Rating:
5.0

Great service and location.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Steve K. 
Rating:
5.0

Customer did not leave a comment.

Megan K. 
Rating:
5.0

Have used this location a couple of times. Everything is great. Smooth and efficient . Lady that is working there is very friendly and answers any questions. Experience was great. Will use this location again.

James O. 
Rating:
5.0

Everything went very well with my rental

william K. 
Rating:
2.0

Truck had a warped rotor. Tried calling the office right away to report it, but got no answer even after several calls. The main uhaul # was a 20 min hold time. When we brought the truck back and told the office about the brake issue, she attempted to blame it on us stating "when she drove it the parking lot it worked fine." The office attendant was rude and dismissive.

Paula F. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Great experience, everything was as promised

Matt B. 
Rating:
5.0

very friendly staff and easy to rent.

Jeff C. 
Rating:
5.0

Automated checkin for returning vehicle didn't work. The rental location and customer service was excellent. Very satisfied and would recommend.

Dwaine M. 
Rating:
5.0

Customer did not leave a comment.

DAN H. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

The women that runs the office, I believe her name is Catherine makes the experience so easy. She has a great personality, friendly, and very informative. I would rent here again should the need ever arise. Super safe and always super clean.

denise h.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

mary F. 
Rating:
5.0

Customer did not leave a comment.

Dustin E. 
Rating:
5.0

Awesome customer service!

Stacey D. 
Rating:
5.0

Customer did not leave a comment.

andrea k.  |  Overall Experience 
Rating:
5.0

Great experience!

Jonathon J. 
Rating:
5.0

Great service, every time I rent here. The lady at the front counter is always helpful and very pleasant to deal with.

TIMOTHY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAN H. 
Rating:
5.0

Customer did not leave a comment.

DAN H. 
Rating:
5.0

Katherine is very helpful!

TOM S.  |  Overall Experience 
Rating:
5.0

They really do a good job there.

DAN H. 
Rating:
5.0

Customer did not leave a comment.

DAN H. 
Rating:
5.0

Customer did not leave a comment.

DAN H. 
Rating:
5.0

Customer did not leave a comment.

DAN H. 
Rating:
5.0

Customer did not leave a comment.

DAN H. 
Rating:
5.0

Customer did not leave a comment.

DAN H. 
Rating:
5.0

Customer did not leave a comment.

DAN H. 
Rating:
5.0

Customer did not leave a comment.

DAN H. 
Rating:
5.0

There very kind and go out of their way to help you.

DAN H. 
Rating:
5.0

Customer did not leave a comment.

DAN H. 
Rating:
5.0

Customer did not leave a comment.

DAN H. 
Rating:
5.0

Customer did not leave a comment.

Fred F. 
Rating:
5.0

Customer did not leave a comment.

mike h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise M. 
Rating:
5.0

Customer did not leave a comment.

August S. 
Rating:
5.0

Customer did not leave a comment.

Joan B. 
Rating:
5.0

The facility was very well maintained, as was the truck.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

paula S. 
Rating:
5.0

Customer did not leave a comment.

Guy M. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Betsy K. 
Rating:
5.0

Provide PPE confirmation to potential renters.

charles G. 
Rating:
4.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

paula S. 
Rating:
4.0

Clean the van before renting out to others

Joseph L. 
Rating:
5.0

When you ask for a second, alternate phone number, for someone to call if it isn't returned on time, let the renter know that such person needs to be near their phone at the time. I had to try 3 different people who were all doing errands and not picking up phone before I drove to one of their houses to tell them to get their phone. It wasted my time and yours.

Jessica G. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS D. 
Rating:
5.0

Customer did not leave a comment.

Jim F. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

My experience with U-Haul was great. The only problem I encountered was I was given the wrong 4 digit code to get my key out of the lockbox. Luckily the building manager was already there and was able to give me the correct one. Apparently I was given an old code. I rented the 10' box truck and it drove great and the a/c worked well. Will definitely use these devices again if I need them.

Ashley C. 
Rating:
5.0

This location is great. Always friendly and always helpful.

Kris L. 
Rating:
2.0

It took 4 phone calls to get the reservation and confirmation cometed. The reservation agent did not explain the need to download app before pickup and that the facility was closed. It was a difficult way to rent a vehicle. I have rented many throughout the years. I would explore other options before renting from U-Haul again.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

DAN H. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

I rented this truck because I bought furniture and when I went to the store to pick it up the bed of the truck was full of water there was no way I could put my new furniture and rug in the bed of that truck . The store was kind enough to put down cardboard boxes for me so I could get my furniture then I had to find a place to dispose of the big cardboard boxes I think I need to be reimbursed some of the money . I was told these trucks are running out to workers who the plowing and shoveling and that what is why the bed was wet. This is not fair to the next person!

darlene W. 
Rating:
5.0

Friendly staff. Clean, well-maintained, and organized.

Michael M.  |  Reservation 
Rating:
1.0

The receptionist has rude and nasty attitude. And wasn’t very knowledgeable on questions asked her. Also said that she could not find my reservation in system and didn’t seem willing to help me at all

Annie N E.  |  Reservation 
Rating:
3.0

the staff was helpful.

Privacy R.  |  First Impressions 
Rating:
5.0

The manager was very helpful.

Privacy R.  |  First Impressions 
Rating:
1.0

Booked 10 days advance. received confirmation and credit card charged. Called to confirm they stated last unit rented and nothing left. I had to find unit last minute. Never use facilities.

Privacy R.  |  First Impressions 
Rating:
4.0

I didn`t make it on time, and didn`t call and the unit was given away. He helped me get another as I had my car laoded. Awesome!

Privacy R.  |  First Impressions 
Rating:
5.0

I had an excellent experience with A1 Storage of Downers Grove - very courteous and professional. The environment is safe and well maintained.

Privacy R.  |  First Impressions 
Rating:
5.0

I need to return the lock that Fed Ex delivered to my home. The lock I purchased at the U Haul facility was fine.

Privacy R.  |  First Impressions 
Rating:
5.0

Very easy. Thank you.

Privacy R.  |  First Impressions 
Rating:
5.0

Bill at A-1 helped make our move that much easier. he was friendly, helpful and organized.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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