Customer Reviews for A1 Storage
(U-Haul Neighborhood Dealer)

398 reviews

5505 Broadway Ave   Blackfalds, AB T0M0J0

(403) 885-4673

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/1/2021: Closed

Services at this Location:

Contact Us

(403) 885-4673

5505 Broadway Ave
Blackfalds, AB T0M0J0

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/1/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I'm so fucking disgusted with the place I booked at in the first place in Lacombe Alberta at the Big Slash I booked 6 weeks ago and I call twice and went in once to confirm and showed up at 8:45 and at 8:48 was told that I never had a fucking truck after a 35 min drive in to get the truck so the new Canadian told me to go down the street and see what they had he never did a fucking thing to help us out other than point his lazy ass finger towards the other depot well they had fuck all as well but the kind lady found me a truck 2 fucking hours later in Blackfalds Ab while I had paid people waiting at my farm for over an hour doing fuck all as I scrambled for a truck that I had booked for 4 fucking days to move my hobby farm of 21 years so the new Canadian double booked my rental and fucked me over so you tell me how the fuck things went I finished in 2 day so I did not have to pay your shit hole company any more than I had to. So I will let everyone I know not to rent from your company or the shit hole Big Splash in Lacombe Ab. Blackfalds A1 hooked me up cheers to them. So once again you tell me how I'm fucking feeling never again will I put my hard earned money in your fucking hands.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

Raymond G. 
Rating:
5.0

Customer did not leave a comment.

Ralph G. 
Rating:
5.0

Customer did not leave a comment.

Duane P. 
Rating:
5.0

very helpful and friendly staff truck was exactly want we required easy pick up and drop off everything explained very well

Shirley C. 
Rating:
5.0

Customer did not leave a comment.

Ray W. 
Rating:
5.0

Customer did not leave a comment.

Amanda K. 
Rating:
5.0

Your company meet all the expectación.

Edgard C. 
Rating:
5.0

Fast. Friendly and clean. Following all protocols. Thank you. Would highly recommend.

Curtis E. 
Rating:
5.0

Doing great, no improvement needed. Easy process.

Todd B. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Friendly staff. Always use this location.

Theresa C. 
Rating:
1.0

Customer did not leave a comment.

Devyn S. 
Rating:
5.0

Blackfalds location was very good and staff was helpful, wouldn't hesitate to rent from them again :)

Gregory F. 
Rating:
5.0

Very helpful and friendly people. go ovier and above to help their clients

Sandra R. 
Rating:
5.0

Customer did not leave a comment.

JESSICA ROBIN G. 
Rating:
5.0

All the staff were more then friendly. Would definitley recommend to anyone.

Travis M. 
Rating:
3.0

Did not like to have my driver license uploaded whatever server, and I don't like URL sent via text to my cell. It would be nice to have the 10' van with ramp.

Giovanni B. 
Rating:
4.0

I left the truck with a quarter of a tank fuller than when I got the truck. I should be compensated, even if it is a credit for a future rental. Apparently U-Haul does not allow it. That's not cool.

Gregory D. 
Rating:
2.0

Your u haul web site was laggy and very slow transaction.

Eugene F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
3.0

Trailer light plug was damaged. Trailer was not swept out. It appears that there was no inspection done on this unit when it was returned from the last person.

Robert S. 
Rating:
5.0

Friendly environment, easy to navigate

Mike B. 
Rating:
5.0

All in all it was a very good experience

KERRY B. 
Rating:
4.0

Customer did not leave a comment.

Murray D. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

The people are great I have rented trucks and trailers before for at this location! But the time for uhaul paperwork is ridiculous..... it took me more time to get the contract and when I brought it back than it took me to go from blackfalds to south red deer load my stuff and drop it off than the paper work for 24$! And it was not the people at the dealer it's your system!

JASON P. 
Rating:
5.0

rhonda was great!

Kay C. 
Rating:
5.0

Customer service was excellent. Easy booking, quick service, reasonable rate Thank you

Krista B. 
Rating:
4.0

Customer did not leave a comment.

Miranda P. 
Rating:
3.0

Very friendly and lovely folks

Barb N. 
Rating:
3.0

Customer did not leave a comment.

Ed E. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Calen S. 
Rating:
5.0

Customer did not leave a comment.

MACKENZIE N. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
2.0

The truck was very dirty. I had to spend 40 mins cleaning the cab and cargo area just so myself and my cargo would not be dirty. Absolutely filthy it was. The check out process didn't work correctly for me. And when I was dropping the truck off at the A1 parking lot. Because they haven't cleared the slush/snow off their parking lot I got stuck in the middle of it. I didn't not want to damage the truck so I left it there I believe results from that the company issued me a 16 extra charge on my credit card for something I didn't authorize. I will be in contact as they re open Monday. So for a person who has rented many different U hauls from all Canada. This was by far the worst to deal with, in terms of cleanliness and shape of truck. The family working there is great people. But they have to take care of U-Haul's equipment batter.

Matthew M. 
Rating:
4.0

Customer did not leave a comment.

Kristjan O. 
Rating:
2.0

The mileage was wrong on the email compared to what we took when we got in truck. Not impressed. Scam. Will let others know about this.

Cheryl Z. 
Rating:
5.0

Rhonda and the Guys who helped me have this service and their customer service excellent by any par. I highly recommend A1 Storage in Blackfalds for the storage or U-Haul Services. Thanks again for all the valuable help you guys did to me. VENKATA

Venkata G. 
Rating:
4.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

Simon P. 
Rating:
5.0

Customer did not leave a comment.

Shelly B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Everything was great.

DALE C. 
Rating:
3.0

The truck was not available at desired UHaul location, even that it had been reserved/ booked several weeks in advance. The drop-off location initially was hesitant to accept the truck back.

Dirk H. 
Rating:
5.0

Sigan adelante con el excelente servicio!

Juan de Dios A. 
Rating:
4.0

Customer did not leave a comment.

Angus M. 
Rating:
5.0

Asked for help taking of my receiver because heavy and help was provided

Robert M. 
Rating:
4.0

Customer did not leave a comment.

NATASHA G. 
Rating:
5.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

Mallory L. 
Rating:
5.0

Everything was very smooth and painless ??

Pamela V. 
Rating:
5.0

Top notch, highly recommend.

Bruce C. 
Rating:
5.0

Very professional quick and friendly

Andrea B. 
Rating:
5.0

This was a huge inconvenience to me as we were set back an hour for pick up. Another inconvenience was we had to travel outside the city to pick up so that was our gas there and back. Was not happy with anyone on the phone for customer service as I was mistreated, hung up on several times and was not helped several times when I called for help.

Angie-Marie G. 
Rating:
4.0

Excellent service and extremely helpful. Lots of stock as well for packing. Very helpful with dealing with uhaul as they tried to charge us a late fee when we weren't late returning the truck. No complaints about the dealer at all, lots of complaints with uhaul itself tho.

Lora W. 
Rating:
3.0

Customer did not leave a comment.

Kyle K. 
Rating:
5.0

The unit I had was clean but needs some front end work done lots of vibration/shaking at highway speeds I didn't go far could b a inconvenience for someone going further Overall great experience

craig F. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
3.0

Customer did not leave a comment.

Michael T. 
Rating:
4.0

Don't take advantage of people

Antonela E. 
Rating:
1.0

It was a nightmare. Never again.. went to drop off the trailer. They said they had no record of it..when they did find the file it said on their computer that I picked it up in blackfalds Alberta and dropped it off in red deer Alberta the same day.. it wouldn't except my credit card without charging me a deposit.. so I paid cash.. dropped the trailer off in abbotsford and didn't get my deposit back.. UNBELIEVABLE...

Jessie G. 
Rating:
5.0

Customer did not leave a comment.

gary K. 
Rating:
1.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

rebbeca M. 
Rating:
5.0

Customer did not leave a comment.

hank V. 
Rating:
4.0

Staff At A-1 were great they were very help full and answered all of my questions

gary K. 
Rating:
5.0

The lady explained me properly that there's a clean fee and they need to show me and need to be signed But they didn't. Though the lady was so nice. And she solved the problem.

Carlos E. 
Rating:
5.0

Customer service is awesome

Cheryl W. 
Rating:
4.0

Customer did not leave a comment.

Gordon S. 
Rating:
5.0

We have dealt with this location a few times now and Rhonda is always very friendly with excellent customer relations

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Whitney H. 
Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

Great Location.

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

The headlights of the truck were not great. Hope you can get better lights

Santiago E. 
Rating:
4.0

Customer did not leave a comment.

allan S. 
Rating:
5.0

The problem we had was not with the location, but with u-haul itself. saying I owed them $x.xx. When after a lengthy wait and two lengthy telephone conversations it was discovered that I was not the person, of a similar name, that the company was charging me for. Very frustrating and disheartening to deal with a company that did not appear to know what it was doing in this regard. Eventually we did get to an excellent fellow on the phone who took care of everything in an excellent manner. There are good people in your company, and there are people who are completely incompetent. We dealt with both on this move.

Tamara O. 
Rating:
3.0

Customer did not leave a comment.

Patty C. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Wes C. 
Rating:
5.0

Customer did not leave a comment.

Patti M. 
Rating:
5.0

Great service . Very friendly and helpful.

William S. 
Rating:
3.0

Don't accept an order from one location and then fill the request from another ... I had this experience and then had to pay nearly $60 for mileage! I'm not happy about that. Just want you to know that Patsy at the Blackalds, Alberta location was very nice and very helpful.

Allison F. 
Rating:
3.0

One tire was bald on the trailer to the point after my first load I had to return trailer to depot cause vinyl cords were starting to show pretty well messed up my moving plans for the day. Had to return it after hours as I rented on a Saturday. Nice people at the depot.

Joel G. 
Rating:
3.0

Patsy was very friendly and extremely helpful.

Anthony R. 
Rating:
5.0

The lady and her assistant were awesome to deal with. So nice to deal with happy friendly people.

Gary K. 
Rating:
3.0

Customer did not leave a comment.

Carly L. 
Rating:
5.0

Customer did not leave a comment.

Cory T. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Joanne B. 
Rating:
4.0

Customer did not leave a comment.

Wade A. 
Rating:
4.0

Customer did not leave a comment.

Cody M. 
Rating:
5.0

This is the best U-Haul location that I have rented from. It exceeds my expectations every time I use them. Thank you.

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

DAVE S. 
Rating:
5.0

Customer did not leave a comment.

Rhonda K. 
Rating:
4.0

Customer did not leave a comment.

penny G. 
Rating:
3.0

Service good, staff friendly. Lack of knowledge of U-Haul system and policies

James D. 
Rating:
5.0

Keep up the good job

Michael W. 
No reviews have been submitted for this location.

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