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Rod S
Customer Reviews for A1 Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy and efficient. I appreciate that the location is in my town as well.
Carey BVery professional!
Randolph BI’ve rented from that location numerous times and if I can I always try to go there due to the amazing service I received there each n every time Kathy was the latest rep that handled my request for equipment n , as always , Were excellent. I would strongly recommend them to friends n family n honestly can not think of any way they could improve!
John PImprove the time it takes to rent a car trailer. We rented the car trailer around noon and had to have it back by 5:45pm according to the invoice. Paid for a day. My husband said we would have it back but I still think the invoice should say the maximum time to return it.
Tommy CAll is well
Peter GAluminum wheels on truck would look nice.
Michael WThe ladies I dealt with at this location were very friendly and helpful.
Daniel MThe agent had a truck Jack to lift the trailer hitch. All U Haul dealerships should have a jack as the hitches are TOO heavy to lift by hand !!!
Duane MThe innisfail Ab. Uhaul was pathetic and not helpful at all after booking a month in advance. The day before my rental I went to innisfail uhaul and they said they had no truck for me for the one way long distance move. They would not even help find a truck at another nearby location. Pathetic. Finally Blackfalds Ab. Uhaul was contacted which had the truck I requested and was very helpful. Innisfail Ab Uhaul should not be run by the people who are running the business. Nit the first person who has had problems with Innisfail Ab. Uhaul
Kenneth DPick up location was great but the quality of the trailer was in bad shape, needed a new tire as one was completely bald and a huge hazzard.
Michael GThe truck could have been washed. There was lots of road grime and bug guts. Inside was clean and the box was OK just outside
Ryan GGreat experience
Matthijs AI wanted to pick up trailer in Innisfail and drop off there because I moved my shop in Innisfail to innisfail . there was no trailer availible! had to driv to blackfalls to pick one up! not impressed about that inconvience ! further had to drop off in Blackfalls because I was not paying extra to drop off in Innisfail ... which makes NO Sense because he had nothing there... The Blackfalls location is not responsible for this iconvience . IT'S U-HAUL!
Stefanie RKeep up the good work Would be nice to have cruise control when driving 7 hours like I did Thank you
Leonard REverything was great
Stephen PExcellent service and friendly
PENNEY BExcellent service and friendly
PENNEY Bsuper friendly, helpful, and knowledgeable
Paul MCustomer service and hookup assistance was great both for drop off and pickup. Also selection of rental choices was better than other locations
Patricia LAwesome customer service and friendly. I always use these folks, just the best service:)
Rick BAll good!
Stewart MU-haul needs to put hitch jacks on the front of the trailers. It’s very unsafe trying to pick-up or jack trailer hitch off the ground. Employee’s should not have to use a jack-all jack to raise trailer..it’s very unsafe as jack could kick out and injure someone. Also if customer has late night drop off there is no way to unhitch trailer from vehicle! There needs to be hitch jacks put onto all tow behind trailers.
Cam GReceptionist was very professional.
Steve HNo issues.”
Herb UI thought the service was great.
Wendy JSuch a phenomenal dealer! I always get great customer service and support!
Jaime TWonderful; friendly staff…have used this location many times! Will go back for any of my uhaul needs!!
Tara JThe truck was not full of fuel, I had asked for a dolly and there was no dolly as well as an extension to my return time and was told that wouldn't be a problem. The day it was due back, I received a call from a lady who demanded I bring it back or and then threatened me that I would be charged with the next persons rental. When I told her I had asked for a late return, she rudely told me to call Uhaul and when I asked for the number again she told me to look it up. She was very rude and disrespectful. She called back twice to demand to know what time I was returning the rental after I had called Uhaul and talked to a nice lady who was very helpful. I did return the truck later that night as I said I would. The truck was returned before 6:45pm that evening. It was not a good day for me at all.
Tracy BStaff was friendly, helpful and professional.
Paul PI didn't give an excellent rating for location only because I needed the van in Lacombe. I had to drive to Blackfalds to pick up this vehicle. I would have hoped that UHaul might bring the vehicle to Lacombe to save the customer the extra expense. Otherwise everything was really great! Thanks.
Dale JI thought some mileage was included in the price. Other than that good experience.
Tanya SExcellent experience! No complaints.
Skinnys Sawesome people to work with, very friendly.
Bob FLady at front desk was super nice and helpful
Pardeep SRhonda greated me at the door when she saw me coming with my cane. She apologized for my ordeal at the Rocky Mountain House location. GREAT SERVICE
Peter BVery friendly and helpful
George MEasy to find location, lots of parking, & super organized to use for key drop off Thank you again
Kimberly MGreat customer service. I'm really happy customer
Cesar AThe new Computer system for U-Haul system. Needs to be better implemented with the U-Haul Franchisee's. The Franchise had no idea how to implement the new system. Big Kerfuffle.
Damian MI’ve already told all my buddies that you have a couple of motorcycles trailers
Bill MBest customer service experience. Very happy customer
Cesar AReally can't think of anything !!
Robert BLocation is fine. UHaul however is unorganized and frustrating to deal with. Mistake after mistake.
Jesse BWonderful customer service and a very easy pain free rental process from start to finish
Nastashia E