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ROBERT R
Customer Reviews for A1 Towing & Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This company saved me. I had a one way drop in keystone Heights and when I went to drop off their gate was closed and could not reach them . I drove the uhaul back to original pick up...and they contacted uhaul and fixed the whole problem. The nicest people ever
KHEMYA MThe location was difficult to find and access. The lady at the front desk was excellent. Very professional.
MATTHEW WFirst of all, when checking in I was very confused as to where I went to fully check in. Next when finding the spot to do so, I started giving my information and when I did, the gentleman was hard at hearing and felt like everyone around me was getting my credit card information. The whole time I was there I was concerned for my safety. When trying to return the equipment I found out I got charged for something extra that I didn’t say yes to. Will never rent from there again.
MARIA WNothing. It was easy to book. Service was fantastic!
DANIEL REvolution was completed without any equipment failures. Just what the doctor needed.
THEODORE MThis location has the best customer service.
Katherine SMy transaction was fast and effecient
DARYL RNice staff
Ceola GThe folks here are great! Super friendly & helpful. Highly recommend this location.
Maria LI added a legal licensed driver at the time of rental and it was like pulling teeth to get hi signed up. I thought for a minute i was going to have to hand over my pension with the amount of information they wanted. Really a time consuming process
DAVID KBooking and service was excellent
JOHN DEverything about the experience was top shelf. 2nd time I've used this location and won't hesitate to use it again. Friendly staff and easy to work with. Appreciate them... Thank u...💯
WALTER TNice people and helpful
Jose TGreat customer service from everyone at the location. Thank you!
GABRIEL SNothing I can think of, it was quick and easy to get in and out both times, and the employees were very friendly.
MICHAEL HThe people at this location was very helpful and understanding was able to make adjustments for me. A1 Towing is A-1 with me.
Jeremiah BThere were no personnel. 24hr key drop.. rental went well. Just a little confusing on where to park return vehicle.
DONALD SMaybe better signs from the parking lot to the office. Other than that- good folks
James WFriendly and helpful
Langdon ZI do not blame the location for my dissatisfaction, it is uhaul and the onboarding process that allowed me to choose a location that uhaul did not supply with all the supplies that I ordered. 12 blankets
Robert GThe app was having issies
Heather CThe guy who assisted us was very polite and helpful. He did short us 10 blankets, but we were reimbursed for those. Otherwise, great experience. Thank you!
LESLIE LAwesome staff very Knowledgeable and friendly
TIMOTHY WReturned the truck on a full tank and they tried to tell me I returned it on Empty and tried to charge me an extra 194 for a full tank of gas when I have proof the truck was returned on full. Absolute scammers and will take your money if they can
Juliyan MN/A. Everything went well. The workers were super nice :-)
Maria LApp needs a lot of work. Thankful for the friendly staff at A-1 who were incredibly helpful.
Peter GThe shipping blankets were bagged but wet. We ciuldnt use half of them. We had to go to 3 different uhaul location to get the truck.
John WVery helpful
William BGood service
RAUL AThere was a lot of confusion. My location for pick up was changed last minute. I didn't see the change and went to my original pickup location. I didn't understand what to go for their office at first and finally seen that I was supposed to go to the orange park location. I decided to call orange park to confirm that my location has changed but when they answered the phone I was placed on hold and never answered again. I called 3 times and this was the case every time. I drove over to orange park because I didn't know what was going on. I ended up calling A1 and asking if she so had my reservation. She said yes so I went back over to Joe John's road and found the office with the help of the young lady on the phone. She confirmed she no longer had my reservation from the A1 moccasin but she still had the truck and because of my trouble she helped me out and let me have the truck still. I would go to the A1 location over the orange park location any day of the week because they were kind and answered the phone. They were understanding. It felt like a family in there and they did what they could to help me. Orange park couldn't even bother to answer the phone.
Heather RI was charged $250 more when I picked up our truck. The woman working at this location was very short with us. She was incompetent and not knowledgeable at all. When she called the day before she quoted us a lower price . Our truck was not ready.We had to wait over an hour to pick up, then it took another hour to check it out. Never use this location!
Ken LAwesome service
Anthony BDidn’t have the blankets we reserved and had to spend over an hour trying to find blankets at other locations
William GI recommend everything family friendly
ROSA GOffice location not convenient and clearly marked. If I had not asked for directions, I would not have been able to locate it.
TIMOTHY KApp was a little buggy for after hours check in
Richard MSúper buena atención recomendable buen sitio para alquilar
JORSWA CThe return location didn't properly check in and return my vehicle. I received a phone call 4 days have the return asking me to return it. Additionally, I was charged $39.00 for 8 gallons of gas when the vehicle was returned with 1/16 of a tank less than what it rented. In the future, I'll rent and return to a different location for my business needs.
Jon MVery friendly and patient ladies work in the office.
agustina mThe folks over at A-1 are awesome! I really appreciate Hal and Tracy!
CHRIS DStaff were friendly and helpful.
Bonni TThis location is located on a side road and further back, looks like a junkyard. The location was not clear on how to get to the desk as it's behind gates and not easily visible. Returning vehicle was not easy as where to park was not marked and overall also a frustrating process.
Suzy ZLocation is super sketchy (wooded, dirt path, roosters, ect)... which i did not choose. They called me the day before and told me they didn't have a truck for me and that I'd have to pick up at this other location. If you are a female, don't go alone. Junk yard workers next door whistling at you. Definitely not the expected neighborhood friendly Uhaul store. Oh, and don't forget your bug spray.
Bobbi BThe original place I went to get a truck only had 10' and I needed 20'. So I had to drive another 27 miles to a place with a 20' in the middle of a salvage yard. THEN get charged for the extra mileage. Not cool.
RICHARD SMaybe notify me earlier than one hour before the place closes that the location of the pickup changed. Other than that everything was good. The guy who helped me was very knowledgeable and hooked everything up for me.
james tgreat experience with the u-haul.
Steff B