5 STARS
Robert S
Customer Reviews for A1a Grocery Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice to have that location available
Mindy LCould not see the beginning mileage because there was a message that the right rear tire was low.
Debra LGood equipments, very cleaner, and good peoples
Valter SI signed up for contactless pick up and the truck was not ready upon arrival. Delayed me at the beginning of a very busy day.
Iliana RUhaul rental 2 blocks down the street said it would be impossible to get a truck on 12/2/23. Saw uhaul trucks outside the AIA grocery and went inside and they said they were available, no problem. Their store and the trucks were clean, the check in was easy and fast. The whole experience was almost enjoyable considering I was doing a last second, move for a friend in need.
Lawrence DExcellent customer service, and the truck was there for us to pick it up,no waiting.
Luis TWas not trained in system.
Matthew BI booked a self-serve pickup but that wasn’t available and the process took 25 minutes from arrival to leaving with the truck. WORSE? I booked a $39.99 truck for 4 hours and drove 10 miles and I was charged over $100!! The “fuel charge” of $30 was NEVER Disclosed or made clear verbally or during the reservation process. ACTUAL was $70 higher than what was quoted.
HEATHER Bthis is a grocey strote wth a desk to the side- worked
HENRY PMy truck pickup was changed to a gas station in West Palm beach instead of Jupiter. When I took the truck the guy said it was in fine shape and had less than 1/8 tank of gas. I drove the car 1/4 mile up Route 1 to get gas. As I was filling the tank I noticed that the rear dooley was almost flat. I finished filling the tank for over $90 and then returned the truck to the station. Gas station guy made contact with your office who told me they would only credit me $50 for the gas. When I objected the rep told me they would open a case with her supervisor who would contact me. No one ever called and I am still out $94 in gas
John GNo identification signs, it is not U-haul locations
Wilson SI don't think Uhaul gets to be their priority in a grocery store so I would not recommend this pick up location. The truck was mostly clean but I can't say well maintained. The wipers were streaky and the truck pulled to the right.
Fred MI don't usually respond to surveys because I get way too many, but this deserves some feedback to help you improve. I signed in on the app as directed and filled out all details. Went inside to get key and then had to spend 20 minutes with a clerk who didn't understand process and kept me waiting while he tried to figure it out online. Showing him the app approval had no value to him. He finally gave up and gave me the key. Truck was filthy inside the cab. Dirt all over the floorboards, multiple empty bottles, candy wrappers, and a half eaten rotting banana on the floor. Back of van was generally ok, but wasn't swept out of various items. I threw out the trash items, but did not vacuum the truck.
don bOnly one person on duty. Took a long time to rent the truck because he kept having to assist other guests.
robin hPutting wrong info into check in. I had already checked in online. Charged me again unnecessarily. Took too long
Nicholas WUhaul picked this place to drop off. After being on the road for 9 days I pulled in and the guy behind the counter told me to take it somewhere else they don’t take trailers.
Darren SThe online check in and check out is tedious and time consuming. You need to streamline the process.
George BAttendant was unfamiliar with U-Haul computer system and spent an hour trying to figure it out while I stood there waiting for my rental vehicle. Location does not stock requested items such as pads. Vehicle was dirty.
Mark EWet clean truck great AC smooth ride.
Michael PNot use the location!
Kenneth PTHIS LOCATION AND THE MALE EMPLOYEE WERE THE ABSOLUTE WORST EVER. He didn't know how to work the U-haul laptop to rent the vehicles, and asked me to help him with the previous customer because he couldnt understand what he was reading, and even asked me to read the screen for him to complete my own rental. I waited 45 minutes while he helped the previous customer, who ended up leaving without a rental, because the employee couldn't figure out how to rent it to him. He barely spoke any English, he did not walk around the truck to review it before the rental, he handed me the keys and pointed to the direction of the truck outside, and his overall customer service was HORRIBLE. Why bother to have a Uhaul at this location, only to ruin the company reputation? After I returned the rental, he was again of no assistance in explaining all the charges on my receipt and said to call Uhaul if I had questions, which I did because I ended up being over billed. I went back to this location and another employee who was worse than the first, gave me his cell phone number and said to call him in the morning? His personal cell phone? WTH? This was THE WORST rental experience I've ever had, and would not encourage anyone to shop this location, let alone rent anything. IF I COULD GIVE A NEGATIVE RATING I WOULD. HORRIBLE AND GROSS TO EVEN ENTER THE DOOR.
Tammy NWhen I tried to explain my situation with the fuel guard I was informed that no worries and everything was ok. I picked a truck with a half tank and returned with half tank. And now I’m being charged more than the contracted rate. I will be disputing the $72 charge.
Michael H