Customer Reviews for AA Northland Stor All LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Rosie and Jackie are FABULOUS! They went out of their way to assist me with my hauling needs while I was in Kansas City moving my Aunt to Indiana. I kept having to rearrange things, and they assisted me and kept my blood pressure down with their OUTSTANDING and PROFESSIONAL service. This should be everyone in the area's first choice when needing a u-haul. Thanks you Rosie and Jackie! Mike

Rating:

5.0

Rosie was awesome, very knowledgeable and kind. She certainly made our experience wonderful.

Rating:

2.0

Rosie was the only good part of this experience. Checkout was a breeze. Returning said truck was a disaster. Extra fees, complete disregard for assistance from office staff Jackie, they are "not a uhaul partner" as Jackie states which is ridiculous. How do you rent uhauls and aren't a partner? Get this together before this location loses it partnership.

Rating:

4.0

Rosie at my pick up location is just a fabulous person. She’s friendly, professional, knowledgeable…I will always rent through AA storage in Riverside.

Rating:

5.0

The office ladies in Northmoor/Riverside Missouri are simply amazing, so nice, very helpful and knowledgeable. I will continue to rent there as they are super nice and help me to get the best deal for my buck.. Thanks ladies

Rating:

5.0

Rosie and the crew are very polite and keep the facility clean. There was evidence everywhere that upkeep has been done. I rented second floor climate controlled and was pleasantly surprised to find a service elevator that will hold 2 flat bed carts that they also have on sight. Would highly recommend.

Rating:

5.0

nothing it was a perfect rental, the office ladies were amazing.. Thanks for following up..

Rating:

5.0

Greatest experience! Associate was kind and welcoming!

Rating:

3.0

It was good just small location and they changed my location pick up last minute to this different location.

Rating:

5.0

was a nice clean office

Rating:

2.0

If the gate would have been up we would have had no parking for the truck. It was too large and the chainlink fence infront said no parking. The sign near the building said no parking to the left of the stairs. Where exactly am I supposed to return the oversized truck to? Anyway like I said their gate was broken and on the ground so we decided to pull into the parking lot near some campers and additional storage pods and left the truck there.

Rating:

5.0

While I appreciate the convienence of the digital check-in / checkout process - it is a bit cumbersome and when the photo/ID verification failed, luckily someone in the office could assist…calling my wife/emergency contact to “verify” my identity is just weird and creepy after I provided a selfie and DL…collecting that much biometric information and then botching the experience is not great.

Rating:

5.0

It was closed, but everything worked out fine. We just dropped the key in the night box.

Rating:

4.0

168K is getting long in the tooth. Time to deliver donuts or sonething with the old truck.

Rating:

3.0

Customer service wasn’t the best

Rating:

5.0

The ladies were so friendly and helpful. It's nice to do business and really experience superior customer service. That's the way it should be done. Thank you!

Rating:

5.0

All was satisfactory...super helpful staff!

Rating:

3.0

I found U-Haul’s check-in procedure, which requires use of their app and taking pictures of yourself and your license, to be confusing and burdensome. Not customer-friendly.

Rating:

5.0

Good keep it up!

Rating:

5.0

There is nothing that need Improvement the customer service was great everything was on time and everybody was very professional I certainly thank you for making my move very comfortable.

Rating:

3.0

Once again I rented a 10’ truck but instead received a 15’ truck, so spent more on gas for a 600 mile trip. When U-Haul changed the truck size they took away one rental day and increased the rate. After several phone calls, got the number of days and the rate corrected, but still received a larger truck than needed. In the future, I would like to receive exactly what I order.

Rating:

4.0

The rates were a little higher than last time i rented in december???? And i believe on that occasion I actually had a bigger truck. I did get the insurance, yet I believe I got the insurance the last time. I drove the same distance each time. I did fill up the truck and swept it clean etc. So I don't quite understand the higher rate. The truck itself did great. But I believe it's AC compressor may be going out...there were times.,esp at idle where the AC didn't even turn on. Which isn't great in august,95 degree day with 50 per humidity. I enjoyed the location and it's helpful staff. But hated the uhaul process,downloading their app just to rent a truck. It was a real unnecessary hassle.

Rating:

5.0

The front desk staff was very helpful, patient and accommodating. I always choose this location because of the staff.

Rating:

5.0

Quick, easy and convenient. Friendly staff!!

Rating:

5.0

Awesome ladies working at this location and a very helpful gentleman too!

Rating:

5.0

We have rented trucks from this location twice in the past. We will do so again next year. They are very friendly and helpful!

Rating:

5.0

Clearer instructions on where to Park truck after-hours. We parked near the fence and it was difficult to take the required drop-off photos.

Rating:

5.0

Rental process was as easy as I have ever had. I was able to pick up the truck a few minutes early and the staff was courteous, helpful and friendly.

Rating:

5.0

The lady at the front desk was very nice and even cracking jokes with me. The truck only had 2,000 miles and even had some Clorox wipes inside. I’ve rented trucks for the past three years with my small business and this is definitely one of my best experiences! I’ve had a lot of bad experiences with U-Haul lately so thank you for doing a great job.

Rating:

5.0

The two employees who helped me were very kind and helpful.

Rating:

5.0

Rachel was incredibly accommodating. She went out of her way to help me out and I couldn’t be more grateful! Great place to rent from

Rating:

1.0

The agent (Kim Jones) was exceptionally rude. I have a feeding tube and could not walk down the hill to retrieve the truck. She then commented that I probably shouldn’t be driving. I should not have to explain a medical condition in order to be treated with dignity and respect. When I told her this was unlike any experience I’d had with U-Haul she said “I don’t care, I don’t work for U-Haul!” If I were to offer advice it would be that even contractors be trained to treat your customers with dignity and respect as a minimum. Thank God for the maintenance gentleman who willingly went down the hill to retrieve the truck.

Rating:

5.0

I made my reservation on the App, even contacted them later to adjust the return time with no problems. Very easy process, everything was ready, clean and in new, great condition. Check out after hours was easy through the app. I did have issues getting the app to locate me at the address where I was returning it, most likely a cel service issue. Thank you UHaul and the staff at AA Northland Stor. I will definitely use again.

Rating:

5.0

The best experience ever. I'll be back

Rating:

5.0

Well,the service is that you have to do it for me and my family is really good. The Truck is working really well.

Rating:

3.0

It was fine I guess money talks n most places at this one you gotta have a card

Rating:

1.0

I was charge twice and it’s not resolved due to a nationwide issue

Rating:

3.0

Brakes needed service Charged for gas. Your self reporting and poor measurements are unacceptable. Will use other options in future. Your business’s practices are becoming predatory.

Rating:

5.0

The drop off location was great, easy drop off without complications. I only wish someone would have been there to check the truck in front of me and explain the bogus fees added later.

Rating:

5.0

All was perfect, felt welcomed and well taken care of!

Rating:

3.0

We used the self checkout when the location was closed. It stated to drop the keys in the Dropbox yet there was no Dropbox to be found anywhere. There was even a sign on the door stating to leave the keys where the app stated and again, there was no specific information about where to find it, though we looked everywhere. I called uhaul customer service and though they were very kind and helpful, there was really nothing they could do so now we have to hold onto the key until they are open again on Monday.

Rating:

4.0

N/A

Rating:

2.0

When I walked in to the office to check out the truck… the first thing the lady asked me at the desk was “Well what do you need from us?” … her attitude was totally inappropriate and she began asking my adolescent son several questions about why was he so quiet and where was he from as if she were looking for something… this whole encounter was very strange and I will be sure to avoid this location at all costs.

Rating:

5.0

Was Awesome

Rating:

5.0

Loved the customer service.

Rating:

5.0

I am very satisfied with the value I got for the price. I have used U-haul for years and view you as a very family friendly service. I also like your e-service. God Bless U-haul for many more years of great business and service.

Rating:

3.0

It is not the fault of the shop owners, but the 15’ box truck I rented broke down TWICE and I never even made it up to my storage unit to retrieve the items I rented the truck for. Very disappointed I was charged $65 to waste my whole day and almost crash on the highway at 70mph when all the dashboard stopped working and the vehicle stopped accelerating. Mechanic “fixed” it, when I returned to move it again, I didn’t even make it 1 more exit on the highway before it began lurching and not responding to the accelerator.

Rating:

3.0

The truck we had was a piece of junk. It did not run very well.