Customer Reviews for AB Enterprises Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of AB Enterprises Inc

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Christopher T.
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There was no hand cart in the truck. I did an online chat with someone who said it will be taken off the bill. It wasn't. I need a refund.

Alexander D.
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Customer did not leave a comment.

ROBERT D.
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The frint tires were warn quite badly. They need to be replaced ASAP

Joann R.
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My reservation was at 9am and no one from uhaul was there or would answer the only number provided. When I finally did reach someone she said she was in others calls but was obviously working from home. I had to do all the work of getting the truck and dollies. Poor customer service, not worth it!

Mike B.
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No instructions on how to acquire the vehicle from a location with no staff present.

Paul L.
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Customer did not leave a comment.

Jennifer M.
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Great service

Jordan L.
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I normally don't rent from this location, first of all. I tried calling them for days before my rental to confirm rental but they DO NOT answer their phones. I also like to confirm where I am going, but couldn't. When you arrive there is little to no direction and I drove around for 10 mins until i found a little sign that had a number on it. nobody is onsite. No office. No help with trailer. I hooked up this trailer that looked like it was from 1985. I was frankly embarrassed to bring this trailer to my event. I would not use this place again, if I had too.

Jonathan G.
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Customer did not leave a comment.

Samantha R.
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Customer did not leave a comment.

Chris S.
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The service was terrible they did not have the dollies or the blankets I had paid extra for I was informed that I would get that refunded (never happened) on a day where I was already stressed about the move I had to worry about something I already paid and set up a week in advance. My experience was TERRIBLE. I was told one pickup location and then you moved me 40 miles in a different direction.. then charged me extra money for extra miles!!!

Paul H.
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Location is off the road with no good parking. Online pickup was a little confusing with no one to consult if you have issues

MICHAEL S.
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Customer did not leave a comment.

Rae H.
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The parking lot is full of very large potholes that need to be filled.This location did not allow me to drop off u-haul truck at a facility closer to the destination of the move costing me 2X the mileage. When returning the truck the parking spot I was supposed to use was blocked by a pickup truck with a long trailer making parking it very difficult.

MARK M.
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I had a confirmation number, a price and a two week reservation. That meant NOTHING. No truck for the night! Unbelievable

Daryl W.
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Customer did not leave a comment.

Bruce M.
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Customer did not leave a comment.

Roger W.
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Made a reservation for 9:00 a.m. and when I arrived no one was there. Called number and no one answered and left message for call back. Sat for 30 minutes and then called 800 number and was on hold for another 15 minutes and once answered was given another number to call. Left over an hour later than anticipated.

SHAKEILA L.
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The equipment I ordered was not in truck. Before ending shift check to ensure the equipment customer order can be located in truck when they pick up truck. There are so many pot holes in the area where the lockbox is that I fear something will be wrong with my vehicle soon. Did not feel safe or comfortable with trucks being located next to what looked like a juke yard. Ensure sufficient amount of gas is in vehicle especially if you're going to change someone's reservation twice to different location away from customers home.

John D.
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The U-Haul representative was helpful, personable, responsive and knowledgeable. This U-Haul experience could not have been better!

paul B.
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Great and helpful representative, easy pick up and drop off

Paul J.
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Let them know ahead of time that the pickup may be handled remotely. I rented a trailer and we did the transaction over the phone after I connected the trailer. They have cameras on site, so knew that I was there. May be different when keys are involved for a truck.

Tyler G.
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Improved signage for drop offs

jesse M.
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Customer did not leave a comment.

Tim J.
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I'll never go back. There is no office and everything out of her car while her 5 year old keeps interrupting. And she relies on you having a smart phone with you since no office no printer. Very poor experience

Patrica H.
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Customer did not leave a comment.

Mark D.
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Customer did not leave a comment.

BRIAN D.
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Customer did not leave a comment.

CHRIS E.
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Customer did not leave a comment.

Sammi S.
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Customer did not leave a comment.

ROBERT M.
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Customer did not leave a comment.

Carol M.
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Communications for method of pickup could be improved. Due to COVID19 they have a safe operation with no contact.

scott D.
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Customer did not leave a comment.

Kim P.
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I am sure my experience would have been better had it not been for Covid 19 causing people to work from home.

Kirk C.
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Very professional and customer friendly

gordan R.
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Customer did not leave a comment.

Maribell R.
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Customer did not leave a comment.

Lorie U.
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Customer did not leave a comment.

Lisa E.
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Customer did not leave a comment.

Gary M.
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There was no one in attendance at the drop off location, which meant we had to do it online. I found this tedious and would much prefer turning the truck in to an actual person.

Christopher Q.
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Was closed on sundays so just left truck onsite

Jeff M.
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Passenger headlight was burnt out.

James P.
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Customer did not leave a comment.

paul R.
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"Courtney" was knowledgeable and helpful in setting up the Contract and preparing the Trailer for departure.

Melinda M.
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Customer did not leave a comment.

Melinda M.
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It was closed when i returned my equipment at12:15.

William R.
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I dropped of my trailer same day I rented it in Arizona. Got charged 10 days later for returning it in Indiana with an extra 350 on charges. I confirmed with drop off in Arizona they revived the trailer. I must have got rented again but I got charged for late and location drop off? Customer service said they will get back m to me in 3 days while my card was already charged.

Anthony R.
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Very friendly. Fixed my mistake when I reserved online. Could not have been nicer.

Robert S.
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Pretty easy

Dave S.
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Customer did not leave a comment.

Chadwick R.
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Nothing, experience was great and staff was excellent!

EDWIN B.
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The windshield wipers were so bad I could not hardly see the road when it was snowing and raining. The truck was dirty and not clean

Sean K.
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Customer did not leave a comment.

ED K.
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Customer did not leave a comment.

MATT B.
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Customer did not leave a comment.

WILL P.
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Customer did not leave a comment.

MATT B.
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Customer did not leave a comment.

Ken R.
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Customer did not leave a comment.

JO G.
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Customer did not leave a comment.

STEVE M.
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Was supposed to pick up in Lowell IN. Instead had to put 25 useless miles on truck because it had to be picked up in Crown Point IN. Don't make someone else go through this.

Kenneth T.
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Inside dash and door was dirty but not a huge deal. I didnt expect it to be immaculate. I wish there was an option to drop it off elsewhere, when ordering online it did not give an option to drop it off at different location. Getting charged for doubled mileage was a result. This was for the 26' truck on the cargo trailer. Also the cargo trailer needs a hand crank stand, it was difficult for me to get it off the truck and set it on the ground with neck troubles.

Nick W.
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Customer did not leave a comment.

Christopher P.
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I requested furniture pads. They were not provided to me. The self check out with the app was very slow.

Marisela V.
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Customer did not leave a comment.

Harold T.
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Clean up the inside give it a make over

David O.
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Over priced

Robert P.
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Customer did not leave a comment.

richard M.
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Quick and easy rental. Awesome experience.

cathy L.
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Customer did not leave a comment.

ashley G.
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Customer did not leave a comment.

Jacqueline P.
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Customer did not leave a comment.

Janice M.
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Nothing my experience was great

Dolores U.
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Customer did not leave a comment.

william F.
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Area not appropriate for a feeling of safety and security

Gary R.
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Super Service Five Star all the way

John L.
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Nothing

David L.
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Customer did not leave a comment.

CHARLES M.
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Customer did not leave a comment.

WAYNE F.
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Customer did not leave a comment.

Jeffrey A.
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A little friendlier attitude would have been nice.

Michael B.
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Customer did not leave a comment.

ward B.
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Customer did not leave a comment.

Kostadin P.
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Lady at front desk did not seem very interested at doing her job. A simple acknowledgement does wonder. Her human to human skills, horrible.

Kurt S.
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Excellent service overall.

Bill W.
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High marks for Eric!!

Patricia T.
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They closed at noon but it was nice and easy to drop off. I will say that Matt from corporate helped me out tremendously what a great man he knows what he's doing.

Richard P.
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Place could use a little tidying up as far as appearance, everything else was great

Jermaine C. | Reservation |
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Only doing this review to get my deposit back. People at this location are extremely rude. Not really a uhaul facility as they don't honor 1st month free and the website says you MUST have insurance.

Lynda R.
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Excellent on site rep. She was cordial and patient with questions. Great experience. Cargo had great air and was comfortable. The cargo space allowed an efficient use of space. Kudos to the Crown Point, Indiana site and owner!

Constantine S.
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The process for picking and dropping off keys is very cumbersome. Also, I found it ridiculous to be charged $7 for using the dolley on one lift. Felt nickled and dimed after spending over 200 dollars.

JASON M.
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No problems.

Michael W.
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Customer did not leave a comment.

town C.
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between this location and the one they directed me to (Main Street Crown Point) there's much needed customer asisstance improvements!!

tira B.
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Would like have an option for drop off spots. Also when making a reservation all locations should be mentioned. I had pick up in Gary truck not available had to wait to find another location (crown point) Also do not like self checkout tried too any steps and had to be at drop off site to take pictures of truck

ANGELA G.
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Everything was great

Rachel V.
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Customer did not leave a comment.

BRENT S.
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Customer did not leave a comment.

Wilbur W.
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Customer did not leave a comment.

David H.
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Fast friendly service!! Very knowledgeable and helpful with a great attitude!

DENISE P.
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Customer did not leave a comment.

Craig N.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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