Owner very helpful, smooth transaction.
GABRIELA A
Customer Reviews for ABC Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All was great!
JEFFREY LThe staff at this location was excellent. He was helpful and the process of picking up the trailer was quick and efficient. He was very knowledgeable and very detailed. The poor rating is not for the Midd location but for the change in location. I was extremely disappointed with the corporate policy and the change of pick-up location. I made a reservation at the Williston, VT location for pick-up of a trailer. An hour before my son’s college graduation we got a call that said we need to pick up in Middlebury, VT which was an hour away. So that is a two-hour trip just to pick up the trailer on top of a 4-hour trip home. We were not offered any options and basically " sorry but tough luck". There was a day and a half for U Haul to get the trailer from another location to Williston, but U Haul offered nothing, no credit, no money for gas to the alternative location. I think the corporate policy is very deceptive. The Williston location knows at least 2 years in advance when the UVM dates of graduation are, and that UVM Jr/ Sr all live off campus. It’s a very busy week, but there should be more oversite on how the process works. U-Haul should have a better plan in place to handle this spike in volume knowing this is an annual event. This has left me with a lack of confidence in your company and knowing that we can't rely on a reservation with U-Haul.
Susan RGreat service. Terrific accommodations for my situation. Manager was excellent to work with. Very happy.
JOANNA FGreat, friendly service
MICHAEL EThe truck had steering issues and the light on the auto tower didn't work. There were no other equipment available so drove from Arkansas to Vermont steering constantly and worried about communicating with other drivers
DEBRA TGreat service! Thanks
CHRISTOPHER HWent well.
CHRISTOPHER CExcellent costumer service.
Prince CCustomer service is friendly, informative and a pleasure to work with. I will gladly return here with future needs. Cell service is not great so using the app was a challenge.
RANDALL PThank you!!
RUSSELL LBrad at Middlebury VT location was very helpful I. The rental process
JONATHAN BFully satisfied.
JOHN BThey were great!
Alissa SBrad did a great job in taking care of me
THOR Stake your advertisement poster OFF REAR WINDOW. IT OBSTRUCTS REAR VIEW
CHRISTINE MGreat place to rent vehicles in Vermont.
STEVE EEverything is great, we rent a cargo van at least twice a month.
RAYMOND PBrad is a stand up dude. Very happy I have this resource in my community!!!
DANA WStaff was helpful
sally sQuick check in.
JAMES WI felt intimidated by U-Haul rep from the moment I stepped out of the truck instead of saying hello my name is or how can I help you he just fired off a barrage of questions including did I cause damage to the trailer which had a dent in the tire well to the auto transport also other questions pertaining to the rental he was busy with another customer but instead of saying if I wouldn't mind waiting a moment he could help he just fired off those questions at me and was not very professional when comparing him to the standards of U-Haul Knoxville
Gail FWe rented on a day that the location was closed. Manipulating the app was excruciating. Even with the help of a very patient agent on the phone, it took 45 minutes to work out the kinks. The truck was barely okay. The steering had a lot of play in it. Luckily, we didn't have a great distance to cover and we got our delivery done. The location of the rental is convenient because it is the closest to us, but next time, we'll be sure to go only on a day that it's open.
Gerard TDown load the app! That’s it. Great service easy pick up and return
GABRIEL CBrad respects his customers and their UHaul needs in every way.
DENNIS AVehicles were clean in great condition and ran great! My only complaint is the length of the ramp is too short making it difficult to load
DEAN GSteering was very loose.app stil fails to work at this location, even using the store's WiFi. Difficult both at check out AND check in
Andrew PQuick Service, Answered a few questions and even made suggestions as I wasn’t familiar with towing this type of trailer. The trailer preformed flawlessly. If I need a rental in The future UHaul has my business. Thanks Please don’t share my email address and don’t send me more emails if I need you I know how to get in contact. There is nothing is more upsetting than to continue receiving unsolicited emails after a good experience.
david mI did an after-hour drop off. Availability of WiFi signal was very helpful.
STEPHEN TBrad at ABC Self Storage is very helpful. I called him several times from the road and he was able to help me out each time.
Stephen SGood price also
Gary DNo need for improvement. Very helpful and friendly.b
JEFFREY MEverything went smoothly, and worked perfectly. We would rent from here again.
BRUC RTowed my car 1600 miles with zero issues and I returned the car dolly a day early. It was my first time ever renting from UHaul and it went well here.
JAMES BAll good
WILLIAM BI was very pleased with my experience, and on one of the busiest weekends of the year! Thank you!
AIJA CDon’t change a thing.
ROBERT SThis was an after hours drop off, but I had previously spoken with the owner and he was very helpful.
JONATHAN JA wheel balance so the truck doesn't shake at 70 mph.
SEVEN ONot charge a fee if they have to take the pictures themselves and do the whole checking out process on their own…
SETH CWe needed a trailer at the last minute for a week...no problem!
FRANK LThis is the second time we have rented a can from this location. We love the convenience of the van as we aren’t ever moving to much stuff. The owner is friendly and helpful. We highly recommend coming here for your U-Haul needs.
Cathy BYou’ve got a great system already. Don’t change anything!
robert sFor me there is no improvement needed. This location has always delivered 5 STAR service and EQUIPMENT.
Hugh BVery efficient return
June KComplete satisfaction
mike bCan’t think of anything. Your doing great!
michael eKeep up the great work!
bob nVery convenient and easy to use.
andrew b | Overall ExperienceWhen I moved to Middlebury, I found that I hadn’t downsized enogh. The staff we great in informing me of options, providing internet access, and help with a padlock. Good people to work with.
DAVID D | Overall ExperienceI would highly recommend ABC self storage. Their units are clean, nicely taken care of, safe, and well-maintained. When I needed help, they were at the ready at all times. I very much enjoyed them.
KANDICE H | Overall ExperienceGreat service
MICHELLE D | Overall ExperienceEasy to work with and very friendly.
linda g | Overall ExperienceVery clean and friendly place. That's all one needs when going through a transition! It helped me tremendously! Good luck!
ana m | Overall ExperienceVery professional
DAVID L | Overall ExperienceThe unit was perfect for our needs; the staff is exceptional, they were really helpful and provided us with some great tips; highly recommend!
MARVin V | Overall ExperienceWhen I had a problem with my lock, the staff person was extremely helpful and resolved the problem for me. I had no other problems.
SCOTT H | Overall ExperienceVery satisfied with facility and management
Privacy R | First ImpressionsComplex is very clean. I like that we chose our own code for the keypad, which means a record of who gains access when.
Privacy R | First ImpressionsEverything was fine
ELIZABETH D | First ImpressionsVery friendly and accommodating service. Am pleased with the experience!!
JOHN P | First Impressions