Thank you Linda! Appreciate you going the extra mile. Highly recommended and will have my friends use your location. Keep up the great work!
SANDEEP B
Customer Reviews for ABLP Logistics Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This vehicle was not mechanically well maintained, problems with the transmission. We were relieved that we just needed it for a short run in town.
Velma FThe employee was very difficult to understand as he had a thick accent. The cab of the truck was not wiped down so the cupholders were sticky, and the steering wheel dirty as well as the interior in general. I was not told that this location did not take cash or debit. I had to make a payment on my credit card to cover the cost of the rental and wait for it to process.They did not have the furniture and utility dollies I requested at the time of booking. When I finally got to leave with my uhaul 1.5 hours had passed and I had to keep my hired help waiting.
Linda HI hate the online check in process. It’s complicated and stressful My van was in a spot that I had to wait for the other person before I could get it out. I am angry that my booking got changed by uhaul at the very last minute creating chaos for me.
Zoe HVery rude lady at drop off
Kayla Ounprofessional and unorganized
ALICIA MVery good people at this location , no nonsense and very knowledgeable and helpful.
TIMOTHY HEnsure all equipment is safely checked before renting
ANDREW DWish there was a way to detour the dripping rain from hitting your head while getting in the cab but other than that... Rachel is awesome. Super friendly staff and timely! 👍 a good experience!!
LAINA KThe fuel was not accurately measured and we were charged an additional $30 plus we put in $10. 40/1.5 is 26.6 litres of fuel for 21km!!! Or 7.09 gallons for 13 miles!!! Get your trucks serviced if they actually use that much fuel
KARIN YThe truck needs maintenance as the steering is not accurate and requires wheel alignment. The brakes are worn out, and the fuel consumption is extremely high. I drove 22 km and put in $10 worth of fuel, then I was charged an additional $12.so I spend 106 $ for 22km and 3 hours Next time, I will go to Home Depot.
Chilliwack CI had to use your app to pick up my vehicle. I found your app absolutely horrible, complicated, not user friendly, and very time consuming. If I need to lease another vehicle I will never use a site where I need to use the app. You should ask for your money back from whoever designed your app, its pathetic, pitiful, and nasty.
mike sexceleent
JEFFERY DAll I can say is possibly getting another ball hitch for customers that don’t have one. Other than that, great friendly staff and excellent speedy service!
JEREMY GThe two People behind the counter were super friendly helpful and even set the trailer up on my truck for me all I had to do was back in and test the lights not only that She made sure I had the trailer for enough time for the rest of the day for an emergency tow appreciate the help of the staff will 100% be returning to this location for my future U haul needs thank you again!
SHELDON PGood experience, easy to pick up and drop off outside business hours
Michael KLove, love, love the staff. Renting from them is a breeze. There is always a smile on the other side of the desk! I keep coming back!
BECKI CGreat service and staff very helpful and professional 😋
GRANT SThe 8x12 cargo trailer was not functional due to the left back lights not working. The representative was excellent and tried everything possible to have them work to no avail. Ended up taking a cargo van which was not ideal but at least it was an alternative. As stated the representative was excellent with great communication skills and went above and beyond to have it work out. To improve for the next customer is to have the cargo trailers serviced and operational prior to renting them.
ANN BCustomer service was excellent!! Thank you!
Allan FEverything was excellent
AHMED AEasy access to Hwy 1. Easy pick up and drop off as expected
Malcolm MThere was a lock on back of truck, lady didn’t give us a code she just sent us on our way.
Kyle FWe arrived right before closing, staff was very helpful and friendly!
ROBERT SStaff there are extremely rude and argumentive. Will cut you off mid Sentance, try to overrule head office policies, and fight with you about equipment rentals. I've dealt with this location a number of times and it just seems to be getting worse rapidly. On top of the poor treatment, they are unwilling to work with customers that dump hundreds of dollars into their pockets. We were overcharged and treated extremely unfairly. Won't be using this location again.
JAMES AOverall great it experience! One thing id recommend is sending a spare tire along with the trailer in the event of a flat. However great experience overall
BRAIDEN DThe representative who helped me was excellent. Very pleasant and helpful.
WAYNE SFriendly staff. Process was simple and easy
Nicholas DI live close to 2 other u haul locations but always choose the Yale road location instead because the people that work there are awesome very helpful and friendly and I will continue using them so thank you 😀👍
KENNETH EThanks for making this chore so easy for us.
KATHLEEN BCustomer service was great and she fully explained the contract.. The truck worked very well.
Sheila GFriendly and efficient staff - very clean truck!
WILLEM JKeep up the great service you are providing.
Zenaw MVery helpful
DENISE LCustomer service at this location is exceptional. I have rented many times for both business and commercial use and it is my preferred location.
DEBRA CGood service
Bruno KUhaul indicated that the office was open until 5:30. I arrived at 4:30 and found another customer waiting who advised that the office was closed. Ended up completing mobile dropoff as best I could and I hope that there will be no additional charges added on as it was done to the best of my ability with no staff present.
Andrew CStaff jackknifed trailer while putting it away. Refused requests to use trailer dolly in very tight spaces. Truck inside had cigarette ash when picked up.
Nena ECheck engine light was on when we received our truck. The folks at the location are not to blame for that. We also received a 20 foot instead of the 26 foot we had ordered and were told over the phone that it was close to the same size which is ridiculous. U-haul is one of the worse companies to deal with.
LORNA SSuch a great experience dropping the truck at this location. Staff were extremely friendly and helpful.
Andres PThe 15ft truck that we rented ended up not starting and had no power becuase the leads from the battery were ratty and had a bunch of electical tape around it. We had to jiggle the leads just to get truck running. This should have not happen as proper maintenance and repairs is needed to avoid inconveniences like mine.
ALEXANDER Owe were satified thanks
ARNOLD ERachel was absolutely amazing! U-Haul payment process definitely was awful though. You need to change the payment process to being able to use debit cards and or visa debit. Rachel went over and above to make everything workout smoothly.
JAMES ZThe lady (I unfortunately forget her name) who assisted us with our booking was absolutely splendid, funny to deal with and had an amazing attitude that was also efficient! Huge shout out to her for making my trailer pickup amazing!!!! Look forward to returning in the future.
ALAIN TUhaul needs to overhaul their entire customer service and policies. There were too many issues from locating a truck to service and support issues along the way. The only 5-star part was Roadside Assistance. I will never use Uhaul again for a long distance move.
RAQUEL GI went to ABLP Logistics last minute to rent a truck for a few hours so that I might be able to pick up a purchase and take to my house. The staff were very helpful and friendly. I was on my way in short time and completed my task without any frustration. In my opinion, there is nothing that needs to be done to improve the service. When I need a truck in the future, I will definitely return and deal with ABLP Logistics because of the stress free, helpful and expedient service. My thanks and kudos to ABLP Logistics.Give yourselves a well earned pat on the back
SEAN JNo hitches available to buy or rent so I had to drive down the road and buy a hitch. I was told I would get $10 back upon return but when I arrived back at 630 no one was there to issue a refund. One of the ladies there also was grumpy about the fact that I arrived 30 min late to pick it up as I had to get the hitch (she was not in office the first time I arrived and found out there was no available hitches for the trailer). Would not recommend this location as I've had way better service from others.
TARA DService was great employees friendly went out of their way to help me.
ELIZABETH VSmall area difficult to back up a trailer if no experience.
Curtis MI had problems checking in as the website /app would not accept my province.
BECKI CI can't think of anything and it was good service. Thank you,
Mayra PThe trucks are pulled in so tight I was blocked in and had to wait untill someone esle picked up their uhaul
Chris DThank you for the service I received. I dealt with both Karen and Linda and they were both awesome.
RUBY AThen owner is very friendly and very helpful
Ivyn O